Date Received: 2023-08-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received an email regarding policy changes from Truist, however I've never had an account with Truist, BB & T, or Suntrust. I reached out to Truist and was able to verify my social security number, however the address didn't match so the would not release any information pertaining to the account. I have absolutely no clue as to what it is or what type of debt it is.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35216
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: BB & T now Truist Bank gave a 30-year mortgage loan to my mother in XXXX. She was XXXX XXXX XXXX at the time. She passed away in XXXX and her case was just resolve in probate court. After she passed away, I called the bank regarding the loan, but no one could provide me any information regarding a freeze on the payment because of her passing away. I called for four months in a row, and they always said that someone would call me back, but I never received a call back, so I gave up. I find the practice of giving a 30-year loan to an XXXX highly suspect knowing the likelihood she would live that long to repay was almost zero. We could not make her mortgage payment for her and the bank did not seem to care. Now they sent legal papers regarding foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/07, I contacted Truist Bank to let them know I lost my card at gas station ( XXXX ) over the weekend. The claim was not submitted correctly and all of my transactions were not submitted. Claim # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I don't know how to communicate with Truist regarding mortgage payment problem I had with them while my XXXX was sick and XXXX of XXXX. Every time I write a complaint and ask for resolution and removal of the remarks on my credit account Truist repeats what I said back to me what I wrote and the matter is closed. Truist failed to process payments as set up and has inaccurately reported to all three credit bureaus differently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97225
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I had a loan with Truist for a vehicle. The vehicle was totaled on XX/XX/2023. On XX/XX/2023, the insurance ( XXXX ) cleared a payment to Truist for $ XXXX for paying off most of the loan. XX/XX/XXXX was also my monthly payment due date. Due to this payment from XXXX, my monthly payment requirement should have been settled, so I did not pay the XXXX XXXX monthly payment for XXXX ( Nothing on my login showed that this did not count as a payment ). I received a late fee notice dated XX/XX/XXXX in the mail for non-payment. I called Truist immediately upon receiving the notice. They told me the insurance payment of over {$30000.00} did not count as a payment, and I still owed my XXXX payment. They did take off the late fee, but I had to make a payment while on the phone. My loan is now paid off due to gap and dealer package refunds, but I am writing this to insure Truist honors payments to an account, no matter who they come from, as they in no way specify these 'insurance payments ' do not count. I also want to ensure I get the proper refund for overpayment to my account and get back any interest that may have been improperly accrued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20715
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I made a large payment on my Truist credit account and I talked to representative and representative told me that there was over-payment on the credit card account and they could credit my checking account. I asked if there were going to be any interest charge on my account soon-and I was told that account has {$0.00} balance there shouldn't be any fees charged, therefore, I agreed and representative transferred money. Later, I was traveling and didnt receive statement, it turns out Truist bank charged my credit card interest and later I got charged late fee {$28.00}. I would like Truist bank, to provide chat / recording file, plus refund my late fee {$28.00} and also provide calculation of interest charged. Please see relevant statements attached. Please let me know if you need any additional info. Thanks XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2023 I called and spoke to a representative regarding our mortgage PMI insurance. We wanted to have our home value reviewed to be able to get out of PMI. I was told by the representative that I would need to submit an email to XXXX to begin the process. The representative stated we would hear something back within 7 days. We waited over 30 days and called back to follow up on XX/XX/2023, and I spoke with XXXX. She advised that she would escalate the situation to a XXXX and would also send an email following up on the request and we would hear something back within XXXX hours. By XX/XX/2023, we still had heard nothing back so I called again and spoke with a different representative. I was told the same information, that they would escalate to a XXXX and follow up on the request. As of today, XX/XX/2023 we have yet to hear from anyone at Truist. We have received no calls, no emails, and no mail. I find these practices to be unfair, and believe Truist is only doing this to keep us paying additional money while our home value has increased and we could likely be out of paying PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a deposit of over {$10000.00} on XX/XX/23. The bank told me there would be a hold on the check and I asked the bank to release the hold early because I have to pay the depositor 's insurance with the check. They said the bank XXXX would call me when the hold was lifted. The bank XXXX called me on the XXXX and let me know the hold was lifted. I begin to make transactions from the account after the call. The banker forgot to life the hold and I ended up getting charge 14 late fees of {$36.00} each.for each transaction that I did. I had the money in the bank but they charged me anyway. I asked the bank to refund the money because it was not my fault and they refused. They charged me {$500.00} and I want my money back. I would not have made the transactions if the banker hadn't told me she lifted the hold. She forgot to physically go into my account and lift the hold but she won't take responsibility for her mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77004
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/2023 I opened a Truist XXXX checking account and Money Market Account at the XXXX XXXX XXXX Truist Bank located in XXXX XXXX, XXXX My husband and I received a promotional offer postcard which we brought with us to open the account. It stated that if you met all the qualifications we would be given a bonus of {$300.00}. If you had two direct deposits into the checking account per month and had a balance of {$10000.00} or more at the end of 90 days in your Money Market account Truist would evaluate the account and award you the monies due you. At the end of 120 days I began to question whether or not the deposit would be made. I tried several times at the branch without any success so out of frustration I called the XXXX # on the website. Again without any resolution so I emailed XXXX XXXX, the CEO of Truist and then received a call from an executive assistant stating that the time limit on this promotional offer was 30 days and that I did not meet that deadline. All the qualifications were met within 74 days which was well within the time limit of 90 days. I do not have the mailed card so I can not prove that it was 90 - 120 days but all the other advertisements still being promoted states 90 days to satisfy the qualification. I don't believe that Truist Bank is telling the honest truth and is trying to get out of paying the bonus as promised. I have attached two other offers along with a message from someone that had the same thing happen to her.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This is in direct relation to the following case : XXXX XXXX XXXXXXXX I have a Business Checking account that I noticed is receiving excessive overdraft fees in violation of the Overdraft Protection Act. Truist bank charged me overdraft fees even after the system tells me I had sufficient funds at the time of the transactions. I brought this issue to the Business Banking Support Teams attention. The fees were not refunded. I also spoke to a Banking Representative on the phone at the branch but nothing was done as I requested refunds. So far I have been charged a total of 13 Overdraft fees at {$36.00} each in XXXX of XXXX. 26 Overdraft fees in XXXX of XXXX. 15 Overdraft fees in XXXX of XXXX. 21 Overdraft fee in XXXX of XXXX. 7 in XXXX of XXXX. XXXX in XXXX of XXXX. 4 in XXXX of XXXX. 1 in XXXX of XXXX and 5 in XXXX of XXXX. Many of these overdraft fees were given even after the system showed sufficient funds at the time of transaction. Total amount of overdraft fees is {$3.00}, XXXX. Of which many times I was charge more than 5 overdraft fees in 1 day. The most I was charged was 11 overdraft fees on XX/XX/XXXX. I am seeking a refund and a change to how these fees are being charged to business banking accounts. I also made a request that the bank stop paying overdrafts but they said they can not stop for business banking accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A