Date Received: 2020-04-05
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a phone call from XXXX on XX/XX/XXXX and XX/XX/XXXX. I answered the call on XX/XX/XXXX. They asked for XXXX XXXX. XXXX is my father, and died in XXXX of 2017. He was never associated in any way with my personal phone number. I asked the company to identify themselves and what this inquiry was about. The only information they would give was that they were " XXXX XXXX ''. I asked them if they were a debt collection agency and they refused to answer. I told them I was the legal executor of my father 's estate and asked what the inquiry was regarding at least 4 times. The only answer they would give was " a personal business matter ''.
Company Response:
State: NE
Zip: 68510
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Contacted on XX/XX/20 - Saturday XXXX. No voicemail left on phone. Collector then called grandmother and mothers phone and would give no details other than was Transworld. I called back and was told medical debt owed to XXXX for unknown amount. Person asked for my dob and I hung up. I am a XXXX student- XXXX years old, financially dependent on my parents as well as on their medical insurance plan for billing purposes. This is a scam as my mother called back and they did not say a word to her. She asked if anything has been mailed about a debt- no comment. Phone number that called me was XXXX
Company Response:
State: TX
Zip: 78260
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: For years I have kept a home protection warranty with XXXX XXXX XXXX and paid roughly {$56.00} a month. In XX/XX/2019, I sold my home and I subsequently cancelled my warranty which was automatically billed on my credit card. Also in XX/XX/2019, my credit card with XXXX was picked up by a skimmer in Kansas during a business trip and I cancelled the credit card to prevented the many unauthorized charges that were occurring on my credit card. In XXXX of 2019, I had purchased another house and I established another warranty with XXXX XXXX XXXX which made my original warranty unnecessary after the sale of my house on XX/XX/2019. XXXX bills the credit card on a monthly basis to renew the agreement. When a representative called me approximately 2-3 months later, I told them that I had cancelled the warranty and my house was sold on XX/XX/2019. They said that they would transfer me to someone else, and I wound up on hold for a very long time, which is what happens any time you attempt to call XXXX. If any balance was due for XXXX, I'm happy to pay it, if any service claims were unpaid, I am happy to pay it. But they are attempting to charge me {$210.00} which is unfathomable how they would think that {$210.00} is due. To date, I do not have an itemization of charges that they claim that I owe, so I can only assume that they are trying to bill me for months after my cancellation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I disputed the debit with the company in writing. They did not respond to my correspondence. Instead they turned it over to Transworld XXXX. Transworld XXXX is calling me at work on a phone that I use for business. I have repeatedly informed them to not call me at this number ( 3 times over the past month ). I have supplied them with my home phone number to discuss this matter, so they do have a way to contact me. Each time I've called them because the call I am receiving is a robo call instructing me to contact one of their agents by name. I do not speak to this person the recording lists when i call back. Whomever answers the phone i inform them that the number they're calling, I provide them with the number I'm informing them not to call, is a work cell phone number used only for business. My employer does permit calls relating to personal matters during business hours. That disciplinary action can be taken if employees are found to be doing so. They can call me at my home and I provide that number to them giving them the hours I am available at that number and if they call outside that time frame they will not be able to reach me. I asked them to repeat the number the last 2 times I called to make sure they have the correct number. That's for both the number they're calling and the number I gave them to call. Each time they ask me to please give them 24 hours to get the number changed in their system and that I may receive another call before it gets changed. I acknowledge that, thank them, and end the phone call. The last two times, after they go through their script about it taking 24 hours, I inform them that I've been told that the last time ( s ) and it's been over a week and I'm still receiving calls. They apologize and tell me it will be taken care of. These calls are daily, everyday I get one between XXXX hours and it's not always from the same number. Sometimes it's a XXXX number sometimes it's from a local area code XXXX or XXXX. I understand given the climate in today 's world things may take a bit longer to get accomplished. This has been going on now for over a 6 weeks. I think that's more than enough time. They have now officially had an impact on my professional life. My Manager has taken note of these calls. Since I use this number for business I always take the call only to hear this recording. I hang up immediately but it has happened in front of him more than once. The guy is a " donkey '' and doesn't care about what I've done to get them to stop or that its beyond my control. He blew it out of proportion this week passing me over for a pay raise that I have been due for over 6 months. Referencing these phone calls as not only disrupting my work responsibilities but explaining why would he promote someone to manage a department when he can't even manage his personal life. Was this a XXXX reason to do that, yes it is but he did it just the same. Now I'm livid and I want reparations for the damage they caused.
Company Response:
State: MO
Zip: 63385
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Told Student loan that I was a XXXX veteran applying for forgiveness and my wages are being garnished a law firm is trying to take me to court and now I cant feed my family durning this national crisis. I need more time. Low income family XXXX children. The law firm told me I had two loans- equaling XXXX XXXX dollars I make XXXX in XXXX okay. This is criminal.
Company Response:
State: MO
Zip: 65203
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: XXXX XXXX XXXX not able to close the dispute with XXXX XXXX XXXX, I stayed in XXXX XXXX XXXX ( XXXX XXXX XXXX ), during move out as per contractual agreement and final settlement I paid all the dues. After a year, Collection Agency came to me stating that there is some due around {$59.00} with XXXX XXXX as they forgot to add 1 day extra rent in my final settlement. I never get any communication regarding that due amount nither from XXXX XXXX via email/Mail/phone nor from Collecttion agency for almost a year. I disputed my claim with Collection Agency stating its invalid as I had my final settlement letter along with me. Also after a year XXXX XXXX cant come back with new new chargers. I submitted all the evidences to the Collection Agency, still they are not able to resolve. Thanks
Company Response:
State: TX
Zip: 75067
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My medical provider, XXXX XXXX ( XXXX XXXX ) in XXXX, IA had an agreement with XXXX XXXX XXXX, among other XXXX, to bill patient insurance and collect what they could and discharge the remaining balance. Patients were instructed that they would receive up to 3 invoices from XXXX XXXX XXXX, but to disregard and not pay. Previous services had gone as explained - the invoices came, insurance paid some, the remainder was discharged. In mid-XX/XX/XXXX something changed between XXXX XXXX and XXXX XXXX XXXX, but patients were not informed. XXXX claims they were not informed either. Patients, including myself and my husband, began receiving debt collection notices from Transworld Systems , Inc on behalf of XXXX XXXX XXXX. Transworld was collecting for services rendered in XX/XX/XXXX. I paid the debt in the amount of {$100.00} to XXXX XXXX XXXX, as instructed in the notice. Check # XXXX dated XX/XX/XXXX. ( I have a copy of the cleared check image, which I can provide if needed. ) I continued to receive daily collection calls from Transworld until XX/XX/XXXX. I spoke with XXXX of Transworld on this date and explained that I had paid the debt, provided the check details and date, and told him to take me off their calling list and that any further contact would be a violation of law. Today, XX/XX/XXXX I received a written notice from Transworld for the same debt which I paid back in XX/XX/XXXX.
Company Response:
State: IA
Zip: 522XX
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Transworld system wants tonvolletc a debt owed to a medical.company in the amount of XXXX they discussed my medical procedure which I'm not sure how they knew about it because I dont owe transworld. I never had a medical procedure with them
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I have not received any investiagtion results.
Company Response:
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2020-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have disputed this debt with Transworld Systems multiple times dating back to XX/XX/2019 and the company has not received correspondence from the residential community claiming I owe this balance. They have been given more than enough time to prove I owe this debt and I have received no response. The account remains on my credit report
Company Response:
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2020-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A