Date Received: 2023-08-20
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: As a customer of TD Bank, I received an email message XXXX XXXX informing customers that the bank would be increasing its monthly fee for paper account statements from {$1.00} to {$3.00}, beginning XXXX XXXX. Here 's a portion of the email message : " Heads-up. The paper statement fee is increasing to {$3.00}. But don't worryyou can avoid this fee just by enrolling in paperless statements. Plus, when you make the switch, you'll eliminate clutter, help the environment and enjoy XXXX access to your account information. '' Tripling the fee adds up to {$36.00} per year per customer, which is exorbitant, and amounts to coercion to transition to online banking, which I, as a senior citizen, wish not to do. This move presents a hardship to seniors I know who aren't on the internet and to lower income customers, especially in rural areas, who don't have access to reliable internet or who simply can not afford the service. As the XXXX XXXX XXXX XXXX notes in a XX/XX/2016 paper, " Paper statements must be available for free for consumers who want them, and consumers should not be coerced into electronic statements or steered into them by default if paper is the consumer 's first choice. '' In the report XXXX enumerates several reasons regarding the importance of paper statements as a consumer protection : XXXX XXXX XXXX I have been willing to pay the {$1.00} per month fee to receive paper statements because I think having a hard copy for my records is important ; however, I feel " taken '' by TD Bank 's move to triple the fee. As XXXX writes, " Unfortunately, some financial institutions are aggressively pushing consumers into electronic statements, using tactics that are questionable and arguably illegal. ''
Company Response:
State: NH
Zip: 034XX
Submitted Via: Web
Date Sent: 2023-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: o/a XX/XX/XXXX my XXXX XXXX bankruptcy was discharged and in about 3 weeks all 3 credit bureaus ' had started reporting creditors that were discharged in my bankruptcy correctly ; 'closed account ' 'discharged in XXXX XXXX bankruptcy '. o/a mid XX/XX/XXXX XXXX allowed TD Bank / XXXX XXXX to file erroneous information on one of the accounts that was discharged in the bankruptcy as 'charged off ' showing the amount. o/a XXXX XX/XX/XXXX this agency has allowed XXXX XXXX XXXX XXXX to do the same thing, change the status from 'closed account ' ' included in discharge of XXXX XXXX bankruptcy ' to 'charged off account '.
Company Response:
State: NV
Zip: 89084
Submitted Via: Web
Date Sent: 2023-08-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2023, I saw multiple authorizations for purchases on my credit card in the online app. The amounts were XXXX dollars but it was odd to see multiple authorizations for companies I did not recognize. I called the bank to tell them this. I told the representative that I did not make the authorizations. They only offered to send me a new card. A few days later new charges were on my statement totalling over {$3000.00}. I got a fraud alert text and opted to restrict my card but it was still used to make purchases. I called the bank again. They locked my credit card and told me I had to go to a branch to verify my identity which I did the next day. They did not offer to dispute the charges. At the branch, I sat down with a representative to open a dispute. The representative at the branch called TD to have the charges canceled. The card was used to purchase high-end clothing, make cash withdrawals at an ATM, and was used at a nearby gas station. Some of them could not be canceled. These charges totaled to {$810.00}. I explained that the card was always in my possession, except for once when I handed it to a cashier while paying for food in XXXX drive-thru. My dispute over the charges has been denied twice for the same reason. The bank letter says that because the card was in my possession and the chip was used, no fraud occurred. However, the representative at the TD branch told me they are wrong as the card could be copied and used. She said that the reasons TD is giving me for denying the case are false and unjustified. We are currently trying to dispute the claim again with a police report. I attempted to do so last week at the XXXX precinct but was told the detective was not there. I had to call multiple times over multiple days to be able to speak to the detective. The detective told me I have to make an appointment, which wont take place for another week.
Company Response:
State: NY
Zip: 11236
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: Called in XXXX to make a payment and recieved a conformation. In XXXX I received a notice from collection that payment was not received. They did not notify me by mail or phone. In XXXX of 2021 I was asked to verify my phone number, which did not change, and the employee entered it wrong. I was charged late fees and intrest which they refused to correct
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: My TD double cash card is not showing on any of my credit report please fix this. Also the app is not showing my card information such as balance or how to pay.
Company Response:
State: NY
Zip: 10550
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email from TD Bank today XX/XX/2023 stating that I opened a new bank account with them. I called to report that it was a fraud account and they asked for my social security number to look up the account. I told them that I was not giving them my social security number. She looked up my zip code to find the nearest branch so I could go to the branch to resolve the issue, but there are not any TD bank branches in my state. I was referred here.
Company Response:
State: WV
Zip: 25526
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a combination debit/credit card issued by my financial institution, TD bank where I have XXXX accounts since XXXX. During the entire month of XXXX, XXXX I was hospitalized for a XXXX XXXX XXXX XXXX XXXX XXXX. On the XXXX XXXX XXXX I went online to check the status of my accounts and discovered numerous unauthorized purchases from XX/XX/XXXX to XX/XX/XXXX made with the credit capability of my debit card and deducted from my checking account by TD bank. That is when I realized my card had gone missing whereupon I called TD and reported the card missing, had that card canceled, requested a new one and began the dispute process. I waited a few days and checked my accounts and saw I had been issued provisional credit for those charges. When I was released from the hospital on XX/XX/XXXX I checked my accounts again to discover my dispute had been denied on the grounds that I had either charged the items myself or had authorized someone else to. That is ludicrous! I was stuck in a hospital bed in XXXX, NJ, while these charges were made from XXXX to XXXX and XXXX New York! I'm now told by customer service that if I officially lodge a dispute a 3rd time and denied they will close the case. Please help.
Company Response:
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I do not agree with the reporting of these late payments and I would like them to be remove led.
Company Response:
State: CA
Zip: 93703
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am requesting assistance regarding the situation with Target Mastercard ( TD Bank ). Back in XXXX of XXXX, my line of credit was decreased from {$9000.00} to {$200.00}. I did not receive a letter that this major change was going to occur. I witnessed the change in my credit report. The credit card was used during the holiday. I returned some items and made a payment in XXXX where I believed that my balance was cleared. My statement was an e-statement, I do not frequently check email unless I know that I had a bill to be paid. The balance was {$9.00}. On XX/XX/XXXX, when I saw the bill, I immediately paid the amount and I changed my statement type to receive it by mail. I started receiving alerts that there was a change on my credit report and went to review the situation and saw the credit limit change. This was disturbing because this was not a large amount where I was not paying because I wanted to neglect my responsibility on purpose, it was because I was unaware. This damaged my creditability on my credit report, when I applied for a loan, I had to explain this incident. I opened a ticket with XXXX XXXX XXXX to work with TD Bank ( Target ) in XXXX of XXXX. This request to have my credit limit reinstated was declined, I was not offered any type of grace for the incident, my payment history was on time previously. According to the Fair Credit Reporting Act, the creditor shall provide written notice of any significant change such as this large decrease. The cardholder shall receive notice no later than 45 days prior to the effective date of the change. I never received any type of notice about the significant change before it occurred. Here it is XX/XX/XXXX, I have used my credit card and paid on time, and still the limit is still set as {$200.00}. I wrote a letter and sent it on XX/XX/XXXX to their XXXX, XXXX address and have not received any response. I would like to request assistance from your business to work with them to increase my limit. Thank you in advance with this matter. The letter information : TD Bank XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, CA Dear XXXX XXXX : On XX/XX/XXXX, my Target Mastercard credit limit of {$9000.00} decreased to {$200.00}. Im a long-time customer and I really enjoy using the Target Mastercard. According to the Fair Credit Reporting Act, the creditor shall provide written notice of any significant change such as this large decrease. The cardholder shall receive notice no later than 45 days prior to the effective date of the change. I never received any type of notice about the significant change. The decrease in the credit limit has also caused damage to my credit score. Also, it caused other credit card companies to view me as high-risk. Im looking to get this issue resolved and have the credit limit increased back to {$9000.00}. Thank you in advance for your assistance with this matter. Sincerely,
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have written to TD Bank several times concerning the TD Cash Visa Signature Card ending in XXXX - This is a closed account but they keep adding finance charges and late fees monthly to this account. Its now up to {$100.00}. I closed all my TD Bank accounts on or about XXXX or XXXX, 2023 and was not aware that this one account was still open and active. On or about XXXX, 2023, I received a letter from TD Bank indicating an amount of {$76.00} was due on this credit card ending in XXXX. I called the bank to inquire about this charge and was informed that XXXX charged this card {$4.00} in XXXX, 2023 and again in XXXX, 2023 {$4.00}. I immediately paid the this charge of {$9.00} under reference # XXXX and requested the bank waive the finance charge and late fees. They refused. Furthermore, I also informed XXXX not to charge this account any further. However TD Bank is continually charging this account late fees and finance charges. I paid what was due when I became aware that XXXX was charging this account and feel its unreasonable that TD Bank keeps adding monthly finance charges and late fees to an account that is no longer active. I am hoping you can provide me with some relief to this matter. Thank you.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A