Date Received: 2019-05-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Target card services, XXXX Acct XXXX Target contacted XXXX XXXX on XX/XX/19, according to their letter to me, and canceled my subscription. Therefore, not only did Target hit my card for {$39.00} without good reason, and they are forcing me to pay it, but THEY CANCELED THE XXXX PRODUCT THAT WAS PURCHASED! See attached letter from Target dated XX/XX/19. That means they are controlling both the purchase and the cancellation without my knowledge and permission. Dont I get a say in anything? If I have to pay for it, shouldnt I be allowed to keep it? I have attached all correspondence, 8 pages, received from Target. Furthermore, I suspect an immature Target employee attempted to fraudulently use two of my credit cards to make small online purchases. On XX/XX/19, XXXX XXXX notified me of a suspected {$11.00} XXXX purchase ; that card number was replaced. On XX/XX/19, XXXX assisted me with an obvious bad purchase for {$42.00} at XXXX, an account with a XXXX balance ; that card number was replaced. Pure harassment! The following is a summary of what has happened : 1. My Target credit card consistently carried a XXXX balance. 2. I misplaced my card and Target issued a new number/card. It still had a XXXX balance. 3. At some later point, without my knowledge and approval, no email-mail-phone warnings whatsoever, XXXX ( computer virus protection ) was allowed to sneak a {$39.00} charge onto my new Target card number. I knew nothing about it. The software was auto-installed on an old, dusty computer I rarely use. 4. In XXXX, I attempted to make a small purchase from Target online shopping to my Target card ; it was declined. Thats when I called and found out about the {$39.00} charge plus the {$27.00} late fee that Target added because I didnt make a payment. How was I supposed to know a payment was due without any phone/mail/email notification? 5. My phone number and address has been the same for 30 years. My email address has been the same for several years, possibly 5 years. 6. I called Target and angrily terminated my credit card. 7. I filed a dispute with Target and it was denied. Their letter told me they tried to reach me by phone and since I did not respond within their unreasonable time limit they denied the claim. Meanwhile, they managed to get correspondence to me by postal mail.
Company Response:
State: GA
Zip: 30115
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Friday XX/XX/XXXX, I opened a checking account online with TD bank. Account number XXXX. The process was handled fully on the internet and I did not phone in or walk into a branch. An opening deposit of {$25.00} was pulled into the account and I enrolled in direct deposit with XXXX XXXX to have an additional {$500.00} transferred into the account. Today XX/XX/2019 I attempted to log in and received a message to call in at XXXX. I phoned in and was told my account had been restricted. I was told the account could not be closed and funds could not be moved unless I walked into a branch. I stated that I was not in proximity to any branches and that I had opened the account online. I was told there was nothing that could be done and that only my local branch, located in South Carolina could assist. I was given a phone number for that branch as XXXX. I called and was told by a manager that they would need me to physically visit the branch which is located several hours away from my home in XXXX, North Carolina. I am being told my money is held and restricted unless I physically visit a branch, after handling everything online with the opening and verification process. I need my money returned to me.
Company Response:
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Complaint against TD Card Services, phone XXXX. My credit card account showed a balance of {$230.00}, as of XX/XX/2019. Since I pay off all charges as they are posted, I should not have a balance. Today, Wednesday, XX/XX/2019, I checked my on-line credit card statement. It showed a balance of {$240.00}. Interest in the amount of {$2.00} had been charged. On Wednesday, XX/XX/XXXX, II contacted TDBank Card Services. The representative with whom spoke to did nothing to help me resolve this balance. I was given the run around. I told the representative to cancel my card because of the poor service. I have also, via submitted numerous e-mails, via TDBank Card Services secure e-mail, asking for an explanation to no avail.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Ive had the Target credit card for several years before they closed my account. Four years ago I lost my full-time job so I was struggling with keeping up with payments. Up to this point I didnt have any problem paying the bills on time. Ive contacted the company several times during my financial hardship and kept on stressing that I do not want the account closed, but that I would pay off whatever was on it ; there wasnt a lot. I told them I would keep sending money in, and not use the card, until it was paid in full. Consumers are always told to stay in touch with the creditor, and I did. They kept on assuring me that I was doing the right thing by staying in contact with them, sending in payments even if it didnt cover the monthly amount, and that my card would not be cancelled. A few months after I had gotten my balance down to XXXX, and paid off everything ( even the late fees, etc. ), they send me a letter that they cancelled my card. My credit score was climbing back up, and I get hit with this! They gave me the form letter about my credit report saying that I have too many derogatories and too many accounts past due. Now my credit score has gone down because of the nonsense these companies are allowed to create. Now it will be more difficult for me to establish new credit if I need to because of their poor business practices. My credit history with them has definitely been extremely good until I lost my full-time job. I now work three part-time jobs and am becoming more financially solvent. This should count for something! They lied, their business practices do not keep the consumer in mind, and something should be done to them!
Company Response:
State: NJ
Zip: 08742
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I received a letter from TD Bank dated XX/XX/2019 thanking me for opening a " TD Growth Money Market '' ( account number ending in XXXX ). I have never opened an account at TD Bank ( other than a loan many years ago ) and went to the branch on XXXX XXXX in XXXX, MA to speak to an employee. The woman I spoke to stated that there was another customer with my name in another state and that the account set up was an error. She assured me the account would be closed immediately. Two days later, I received a statement. I assumed it was because the account was closed, as the statement cycle was only a few days long. Today, XX/XX/2019, I received another statement for the same account. I tried to contact them, this time, through their customer service website, but received a message that it was down.
Company Response:
State: MA
Zip: 01970
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: New Complaint! Since my prior Complaint I have been the victim of identity theft, reported to the police! There are charges on my statement I didn't incur and our fraudulent! Further, I purchased items at XXXX I was supposed to receive a discount as a XXXX XXXX Card holder, I never received!
Company Response:
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a TD Bank Preferred Savings account on XX/XX/XXXX with a promotion I received in email. The promotion mentioned at several locations that the Savings account would have 2.50 % APY guaranteed for 12 months with the following conditions : " 1. Be a current TD Bank Customer who received the TD Preferred Savings introductory rate email 2. Open a new TD Preferred Savings account online between XX/XX/XXXX and XX/XX/XXXX 3. Deposit and maintain a minimum of {$20000.00} but no more than {$990000.00} in new deposits in your TD Preferred Savings account. New deposits must be funds not currently held within a TD Bank retail deposit account. 4. Link an eligible account. '' It also mentioned " Offer is limited to one TD Preferred Savings account per Customer who receives the Introductory APY email. The Introductory rate is valid for a limited time, guaranteed for 12 months from account opening date ( Note 2 ), and applies only if the daily balance of at least {$20000.00} but no more than {$990000.00} is maintained. " and Note 2 says " 2. Promotional rate is guaranteed not to decrease during the first 12 months from account opening. Rates may increase during this time. '' I met all the conditions and earned the 2.50 % APY from XXXX XXXX to XXXX. XXXX. From XXXX. XXXX, my interest rate dropped to 0.5 % without any notice. I discovered it near the end of XXXX. and contact customer service many times trying to resolve it, but got many different answers and theories. Someone said it was an error and they will adjust it for me, but it never got adjusted. Someone offered a theory saying that because I had only 2 transactions in XXXX in my checking account, I was not qualified with the interest rate, but my interest rate will come back to 2.50 % APY in XXXX since I had 3 or more transactions in the checking account in XXXX. This theory is contradictory to the many rate guarantees stated in the promotion. Even the system is actually working according to this theory, the promotion is very deceptive. Moreover, in XXXX I found my interest rate did not come back to 2.50 % APY, and customer service offered another theory that since I did not have 3 or more transaction in XXXX, the 2.50 % APY is gone forever. This is again contradictory to their previous theory as well as the promotional offer. Attached is the email promotion I received and my bank statements.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: used ATM in XXXX ms tried to withdraw {$400.00} ATM said out of service after it accepted my ATM card, i never received the money but yet after 2 tries with TD Bank they said i received it also they are charging me {$35.00} penalty. i asked to see they Video of transaction and they are refusing. ( i was told to call local police and file a report, i did call and the police told me thats its my fight with the bank and not theirs ) i feel i have the right to defend myself but they are saying i have none. this happened on XX/XX/19 at XXXX XXXX XXXX XXXX XXXX MS ATM # XXXX.
Company Response:
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had fallen behind on my payments with Nordstrom who is partnered with XXXX XXXX for these types of situations. I set up a payment plan in XX/XX/2019 to defer from my account being charged off, no late fees and being reported as paying on time monthly.The payments of {$100.00} would be charged for 3 months, I would NOT receive late fees, and my credit report will be reporting that I am paying ON TIME. However, that is not the case. I had contacted them in late XXXX about this situation as I kept seeing additional charges and my credit is still being effected. I asked for the call to be pulled and it was. I followed up on XX/XX/XXXX at XXXX XXXX and spoke to a manager from the collection agency who informed me that she needs to confer with the other managers and call me back. She never called me back so I called again on XX/XX/XXXX at XXXX and spoke to another manager at the collection agency about the pulled call. She informed me that I was correct about the agent informing me NO late fees will incur and about it being reported to the credit bureaus as ON TIME. Yet, she said no changes will be made until after the 3rd payment which I advised her already happened. She told me to just be patient, which is not okay. I later received a letter that I have another payment coming out in XX/XX/XXXX for {$100.00} which would make it 5 payments NOT 3. It is illegal to continuously incorrectly bill me and report incorrect information to the credit bureaus since XX/XX/2019.
Company Response:
State: CA
Zip: 90806
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I've been a Nordstrom client for years. Earlier this year I had a medical procedure which had me XXXX in a hospital, which caused XXXX and XXXX XXXX. Due to my condition, my dad was entrusted with handling my finances. Unfortunately, to make the Nordstrom payment, he input the wrong checking account, which was my XXXX checking account, which didn't have sufficient funds to cover the payment, whereas he was to use my XXXX XXXX account, which did have sufficient funds to make the payment. Due to this I incurred a late payment, even though my active bank account at XXXX XXXX had over {$20000.00} at the time to make the payment. I had spoken to and forwarded proof of the funds and proof of my medical problems to Nordstrom, and asked that they remove the late payments. But they refused to make any such concessions, despite the fact that I was severely XXXX and had sufficient funds to pay.
Company Response:
State: CA
Zip: 90012
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A