Date Received: 2021-02-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: TD bank overdraft fees are excessive and arbitrary. The bank has charged me {$980.00} from XXXX to XXXX even tough they are very aware that we are in the middle of a pandemic and for many people income has been reduced. Additionally I never agreed to have overdraft protection with my ATM, I don't see why it should be any different with checks.
Company Response:
State: NY
Zip: 10031
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/XXXX, my wife and I purchased a XXXX XXXX XXXX XXXX and entered a loan contract with TD Auto Finance to complete the transaction. At the time of purchase, we had also opted to buy the extended warranty and pre-paid maintenance plan for a total of {$3300.00}. After getting home and thinking over the purchase, we opted to exercise our right to cancel the warranty and maintenance plans by contacting the warranty company. The warranty company promptly issued a refund directly to TD Auto Finance which was received on XX/XX/XXXX. When we received our XXXX statement, it accurately reflected the {$3300.00} as a payment. XXXX XXXX classified this a normal payment and pushed ahead our due date by 5.5 months, as I expected. In order to pay off the loan ahead of schedule we determined to keep paying monthly. On XX/XX/XXXX, I sent in a payment of {$610.00}, of which {$290.00} was applied to satisfy the extra half month paid ahead, and the remaining {$310.00} was applied to principal. Note that this was unintentionally short by {$.00}, but I didn't bother to correct it as the due date was 5 months in the future and it was inconsequential at the time. All was well and payments of {$610.00} were made for XXXX, XXXX, XXXX, and XXXX without issue. All statements received showed {$0.00} due and an account current. When I logged in to pay on XX/XX/XXXX I noticed that the web site showing my account as past due, despite the previously mentioned statements showing a XXXX balance. Also, when I went back to look at my payment history, I noticed that my payments from XXXX, XXXX, and XXXX had been retroactively noted as late and a {$15.00} late fee was charged against each one for a total of {$45.00}. I immediately called TD Auto Finance 's customer service in order to find out what was going on. The first customer service representative immediately noted my account was overdue, asked why, and after I explained my situation she said she would transfer me to someone else who could help, the agent did not give me her name. The line was then disconnected. I called back and spoke to a second representative, who again did not give a name, with the same result except this time I was transferred to a different company who was in charge of processing payments. They could not help me. The third representative, XXXX, was finally able to explain what was going on ; apparently the cashiering department at TD on XX/XX/XXXX had reclassified the {$3300.00} payment from XX/XX/XXXX as a principal payment. This reclassification had caused my XXXX payment to be short by the {$310.00} principal payment I had made. This shortage, plus the {$.00} error on my part had cascaded throughout all of my payments, turning payments tendered ahead of time, to actually late. The explanation made sense, but XXXX was not able to resolve this issue and due to technical issues was not able to transfer me to a supervisor. She said that she would notify them and have them call me back. On the same day, I wrote a secure message to TD Auto Finance through their website explaining the situation. I received a response on XX/XX/XXXX directing me to call their customer service line as they were unable to resolve the issue in writing. On the XXXX I responded that this was not acceptable as I had tried that path and asked for someone to contact me directly. I was not contacted any further via writing or phone and am now reaching out to the CFPB for assistance.
Company Response:
State: NC
Zip: 28115
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Unfortunately, there was some miscommunication of how my last payment was to paid on my vehicle and we were completely unaware and were NOT NOTIFIED that this would not be taken via autopay. This is a company car that has been on AUTOPAY for the last 5 years As a result my last payment to you was delayed which resulted in a 30 day late payment on my credit report. We did not receive the actual statement until XX/XX/2020, the mail delay appears to have been triggered by an incorrect mailing address on the statement that you sent us. The statement was sent to a XXXX address rather than the correct address of XXXX XXXX. ( Please see attached utility bill with correct address ) Once we received the statement we immediately called and asked to pay this via CC or via EFT and were informed that wasn't possible. We were told that we would not receive " any late payment or penalties ''. We mailed a check on XX/XX/XXXX and that check was not cashed by your company until XX/XX/XXXX. The check would have been drafted on the XXXX but our XXXX was home sick with XXXX and was unable to draft the check until the XXXX. I have sent in the request to have this corrected by TD Auto Finance but they refused. Letter Attached.
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XX/XX/XXXX, XXXX add a hard inquiry on my credit report per XXXX. On XX/XX/XXXX, TD AUTO FINANCE add a hard inquiry on my credit report per XXXX. On XX/XX/XXXX, XXXX XXXX add a hard inquiry on my credit report per XXXX. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XX/XX/2019, TD AUTO FINANCE add a hard inquiry on my credit report per XXXX. On XX/XX/2019, XXXX XXXX add a hard inquiry on my credit report per XXXX. On XX/XX/2019, XXXX XXXX add a hard inquiry on my credit report per XXXX. But companies did not provide the following proof : Permissible Purpose My written author ization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response:
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I experienced bank fraud on my debit card with TD Bank. Starting XX/XX/XXXX my card information was compromised and a string of purchases were made up until XX/XX/XXXX. A total of {$2300.00} was taken from my account. I was notified by TD Bank that there was suspicious activity on my account. I went through and marked which purchases were not made by me and submitted a claim. I received a letter today saying that they determined that fraud did not occur. They denied my claim, saying that the card was in my possession. It is clear if you look into the purchases that they could not have been made by me. The money was spent in California on XXXX, helicopter rides, XXXX, and grocery deliveries. Some were at restaurants and stores that aren't in Vermont at all. For example : XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. I have been in Vermont this entire time so clearly there has been fraud. I am waiting to hear back from the bank after my second claim has been filed. I have filed a police report and will continue to pursue this issue until it is resolved and I have received all my money back from TD Bank.
Company Response:
State: VT
Zip: 056XX
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was recently a victim of consumer fraud, and I have been unable to get any relief from the consumer credit company, TD Bank/TD card Services. I am a customer of XXXX XXXX XXXX and have an established credit account ( recently closed ) with TD Bank who finances the transactions for them. In XXXX of 2020 I received a bill from TD Bank for {$1700.00} for merchandise purchased from XXXX XXXX in XXXX, SC on XX/XX/2020 ( invoice attached ). Note that I have never patronized the XXXX location because I live in XXXX and have only shopped at the XXXX store. Someone impersonating me with my identification information fraudulently purchased merchandise using my credit account. They signed the receipt and drove off with the merchandise. I have subsequently formally disputed the charge on 2 occasions and have provided to them all required information and forms to TD Bank, all attached. I have also filed a police report with the XXXX, SC Sheriff, Case number available upon request. Unfortunately, this type of petty crime often receives little attention. I visited the XXXX XXXX store in XXXX, SC, and interviewed the salesman, XXXX XXXX, who worked with the impersonator. He acknowledged that I was not the person he worked with. Because I have a strong suspicion of who might have knowledge of my personal information and who would be able to successfully impersonate me, I showed XXXX a picture of my sister. He positively identified her with 80 % certainty as the person who he worked with on the transaction. Both TD Bank and the XXXX police have all of this information. Yet, TD Bank, XXXX XXXX in their Fraud Department XXXX, insists that I am still responsible for the transaction because a signature was written on the bottom of the receipt/invoice attached. The signature is not mine, and it bears no resemblance to my signature that both TD Bank and XXXX XXXX should have on file. Can you please help me with my dispute of the {$1700.00} charge? I clearly did not purchase the merchandise and did not sign for it, Thank you.
Company Response:
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I believe the year was XXXX XXXX XXXX accounts have been reported as fraud and they refuse to take them off. Td bank has butchered my score by at least 80 points over the past 3 years by reporting me as 30 and 60 days late in XXXX. The credit reporting agencies refuse to remove it. I have proof of payment directly from my account to credit card account.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I AM A VICTIM OF ID THEFT, SOMEONE STOLE MY PERSONAL INFORMATION AND OPENED THE FOLLOWING ACCOUNT IN MY NAME : XXXX XXXX XXXX # XXXX OPENED : XX/XX/2020 XXXX. XXXX
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Several years ago, when I resided in the State of New York, I opened two certificate of deposit accounts and one IRA account with TD Bank. I now reside in XXXX, Illinois and would like to deposit the funds with another financial institution. I called the generic TD Bank customer service number to close the accounts and after speaking with several individuals I was instructed to call the XXXX XXXX, New Jersey branch. The accounts were opened in XXXX XXXX. I called the XXXX XXXX branch manager and she told me that the only way I can close the accounts is to send the certificate of deposit documents to her or to physically appear in the branch. Unfortunately, I can no longer locate the certificate of deposit documents because of the length of time that has transpired since the accounts were opened and because of several intervening moves. I asked if there is any way to close the accounts without providing the documents or physically appearing in the branch and she said no. The nearest TD Bank branch is several hundred miles from XXXX. I asked if I could appear in a nearby TD XXXX branch and was told no. This imposes an unnecessary and overly burdensome requirement on me the customer, especially with the COVID related travel limitations. I find it ironic that I can close on a far more complicated real estate transaction on a remote basis but I can not withdraw my funds from TD Bank. I have not had this problem with any other financial institution. Any assistance that you can provide to enable me to secure my money from TD Bank will be greatly appreciated.
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A