Date Received: 2022-02-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was paid for products I sell and I deposited the check and apparently I was given a check that was not valid. Now I'm being persecuted by the bank and I am being held responsible to pay it back when I didn't write the check nor did I withdraw any funds. Please contact TD bank in XXXX XXXX nj regarding bad check. Td bank took it upon themselves to withdraw the money from other accounts of mine. They owe me close to {$5000.00} plus our money are insured. XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: TD Bank In less than 2 months, most of it in just 1 month, more than {$500.00} were taken in fees from an account that never even had a balance as high as {$500.00}. This has to be too much. They are basically robbing me at this point. From late XX/XX/XXXX to current.. last attempt at escalation to highest XXXX XX/XX/XXXX. I spoke to XXXX XXXX then a rep at a branch.. then XXXX at Branch where my Account now is located at a town in NJ I can later specify. They insist inability to change policy.. while I understand that a few times I dropped below XXXX and on those occasions apparently a few things hit same time.. this can not be a proper rationalisation for continuing to take most of my money, especially considering I am out of work. I hope there is some check on this behaviour.
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had filed a complaint a few months ago about my bank. Back in XXXX and XXXX and XXXX of 2021 my bank account was hacked by someone and I had noticed it in XXXX. I had filed many disputes from XXXX till XXXX possibly into XXXX and I had filed a police report about it in XXXX. Due to not having all of my bank statements they had made a report for over XXXX $ which all together XXXX $ was the whole total. The bank had told me that it was not fraud and it was authorized when it wasnt. It was and is fraud. Once I had noticed it I had called right away. Ive gone into the bank in late XXXX all the way into XXXX mid XXXX to file another dispute to try to get my money back that was stolen from me and the women whom I spoke with said she had filed another dispute and when I had called customer service they said there wasnt an open case. Which there should have been. XXXX $ was stolen from me out of my savings account into my checking account which was taken from cash app. To 3 people who I have no idea whom they are. ( sherod young, XXXX XXXX and a XXXX psychic. ) Ive contacted a lawyer and the police department about all of this and I still have yet to receive my funds back nor heard from anyone about this on going issue. All I want is it solved and my money back that was stolen from me and my children. Im filing this complain and will be filing with the treasury of banks and with the state attorneys office and the USA department of treasury to see what else I can do to get my funds back. The funds that were stolen I DID NOT AUTHORIZE for cash app. Ive contacted cash app and they have nothing for protection and had told me to contact my bank and get help that way. I had letters from the bank stating that they had looked into it and seen that fraud wasnt a factor and I contacted them again to talk to someone about it and XXXX has contacted me to talk to me about it. Ive been waiting since my last dispute to speak with someone and no one from td bank has reached out. Im a single mother of 3 kids and I work very hard for my money to support my family and for my bank not to help me and get my money back for my children is disgusting to me. Td bank lets people steal money from people and let them get away with it and blame the person whom is fighting to get there funds returned when its not the persons fault. They should be ashamed of themselves.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/XXXX check # XXXX in the amount of {$20.00} was mailed to Florida XXXX XXXX XXXX. Somewhere along the way the check was compromised and re-written to a XXXX XXXX in the amount of {$9300.00} and cashed. I immediately went to TD Bank to report this act of fraud and closed my account. A new account was opened. TD Bank did not offer any temporary checks or cover costs of new checks. A Police report was taken by the XXXX XXXX Police Dept. Case # XXXX. XXXX XXXX with TD Bank ( XXXX ) XXXX sent a letter on XX/XX/XXXX stating that TD is looking into the case and that it could take 120 days or more for the " other '' financial institution to make a decision on returning my money. No other communications have taken place with TD Bank.
Company Response:
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone opened up an account using my name and social security number And then transferred money using XXXX to another person. Opened the account on XX/XX/2021 and then on XX/XX/2021 sent several electronic payments equaling {$210.00}. I received a statement from a collections company from the bank to settle the account balance, so I then went to the bank and reported it.
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: To Whom It May Concern, First, I have not turned down the other account XXXX XXXX so please do not put words in my mouth metaphorically speaking because that is not accurate concerning our conversation. However, I do remember your office calling me and inquiring about what I wanted to get things resolved during our first conversation, and I told you that " I wanted all of the overdraft fees returned and all of the XXXX fees returned than I wanted the bank account closed '' My mother who talked to you shortly after I did said the same thing even though any information or conversations with her were limited. Nonetheless, as I have stated various times, I don't want to be in a relationship with the bank anymore due to lies, poor information, and the lack of good customer service, especially when I went to get a letter notarized at the bank you're over and was treated like human trash, by an employee your branch hired and needs to fire. I doubt that you've even spoke about the situation to her. The letter I needed notarized was time sensitive, and your arrogant and unfriendly employee didn't even try to help me even though 5 employees or more were in the bank at the time ( you can pull the camera footage for that interaction ). Also, as I mentioned, she doesn't need her notary license if she doesn't want to do notaries. It's against the law concerning what she did in XXXX. You've made some excuses for her actions but let 's be honest there are none because she believes she is more than what she is per se. Lastly, XXXX provided me with a letter to give to you due to their error, and you've have yet to act on that. Maybe it was missed in the attachment section? I am requesting for my requests to be met, or I can contact XXXX XXXX 's office ( either or is fine with me ). Best,
Company Response:
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Someone tried to open a Nordstrom credit card account using my name. They were unsuccessful. I was notified by XXXX that this took place. XXXX helped us contact them and all is well, but XXXX suggested I still report it with you.
Company Response:
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX TD Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX DE XXXX ( XXXX ) XXXX Dear Customer Relations This letter is in reference to the checking account number XXXX. In XX/XX/XXXX. I, XXXXXXXX XXXX XXXX XXXXXXXX XXXX I went to the offices TD Bank, XXXX XXXX located XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I spoke with the adviser XXXX XXXX, for the closing of the checking account number XXXX, because I am a victim of fraud. TD Bank, XXXX XXXX closed the account and I find myself with the surprise of a debt of {$990.00} dolares + {$50.00} dolares ( Fee and account overdraft ). The reasons for the {$990.00} dolares is that I cheated a person named XXXX XXXX XXXX, when really this version of this person XXXX is totally false. I have lived in the United States for 13 years and my criminal record is clean, because I am a healthy and hard-working person and I do good so that it goes well for me. The reasons for the {$50.00} dolares are overdraft of the account that I owe after account closure. In XX/XX/XXXX. I, withdraw all of my money and closed the account for being a victim of identity theft by this person XXXX or other people I don't know. 1.See attachment enclosures Form XXXX XX/XX/XXXX Identity Theft Affidavit XXXX Offense Incident Report XXXX Police Department Federal Trade Commission Identity Theft Report XXXX XXXX ID Theft Affidavit TD Bank XXXX XXXX XXXX , if They were taking my money, my financial situation at that time was very critical, because I have no family and I live alone and with a health problem, before all this happened, TD Bank XXXX XXXX XXXX XXXX They sent me a notification telling me that They are going to take the money from my account, I quickly withdraw my money and closed the account. 1.See attachment enclosures. Copy XXXX XXXX Based on CDC guidekines XXXX XXXX XXXX. In XXXX XXXX, XXXX. I, XXXXXXXX XXXX XXXXXXXX XXXX XXXX, I called TD Bank, XXXX XXXX and I also went to TD Bank, XXXX XXXX located XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX. The counselors did not solve my total debt problem {$1000.00} dolares and since a long time they never investigated my problem and They was never notified, now I currently owe that fraudulent debt and the worst now with my health problem due to the Covid-19 pandemic, inflatin, I'm unemployed and the bad economic situation that is going through the United States XXXX I am not happy with TD Bank, XXXX XXXX. I am going to complain to the regulatory entities to supervise TD Bank, XXXX XXXX. Because TD Bank, XXXX XXXX, They are violating my rights as a former client of the bank and sent me the response and notification determinedly to solve my case : 1.I 'm not going to pay {$1000.00} XXXX, that debt is fraudulent and TD Bank XXXX XXXX XXXX They resolve to eliminate that fraudulent debt and I owe nothing to them. Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX Enclosures : Copy Social Security Copy Proof Of Identity Copy XXXX XXXX Based on CDC guidekines XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Identity Theft Affidavit XXXX Offense Incident Report XXXX Police Department Federal Trade Commission Identity Theft Report XXXX XXXX ID Theft Affidavit
Company Response:
State: FL
Zip: 33162
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received checks from TD bank under my name and address. I called up TD bank and they flagged it for identity fraud. They advised to file a complaint with the Federal Trade Commission.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-27
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I have received XXXX open checking accounts from TD bank and XXXX XXXX. I received welcome letters and checks. I have reached out to both banks and will call back the next business day to speak with the fraud Department since it is Saturday.
Company Response:
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2022-02-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A