Date Received: 2022-02-26
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: TD bank opened 2 accounts under my name and I did not authorize either.
Company Response:
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Im writing in reference to complaint number to XXXX submitted on XXXX XXXX TD Bank claims that I never received a promotion offer in the mail so that Im not eligible for this promotion of {$200.00}. This is true I never received a promotion in the mail but I did get the promotion online from TD Bank .in this online promotion there is no mention at all that this promotion had to be offered. I have attached the exact promotion and qualifications from TD Bank online offer. Please show me where it says that this Promotion had to be offered to be. I have met all the qualifications listed in the online offer and therefore request an immediate promotion of {$200.00}.
Company Response:
State: NY
Zip: 10463
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hired a moving company online virtually. 1 hour later I canceled because of negative reviews on the XXXX. I was told I would be refunded and was not. Td bank credit card charged me {$3500.00} for this and refused to open a fraud investigation. They told me I needed to sue the moving company which stupidly I did. This company does not exist and had its liscence revoked and was operating illegally when TD bank decided to pay the fraudulent charges. Needless to say TD bank is reporting my credit to XXXX major credit bureaus ruining my credit. There was never any services provided by this company. TD bank has dragged this out for XXXX months while this fraudulent moving company has disappeared without a trace to be found. TD bank is also charging me fees that they cant explain what they are for.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-26
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I found out in XX/XX/XXXX from my XXXX Credit Card that someone made a purchase with my Credit Card number and paid for a hotel when i did not utilize so Discover stopped the payments and canceled my card and gave me a new one. I checked my other cards and bank account and found someone has stolen money off of my XXXX XXXX card and XXXX XXXX cards and my TD Bank debit card. My money stolen for these others was someone using the money for gaming on XXXX. My XXXX XXXX account canceled my cards and gave me new ones and got my money that was stolen returned. XXXX XXXX has not yet fixed this problem and neither has TD Bank, the bank cost the most as {$1400.00} was stolen from XX/XX/XXXX to XXXX. I am on XXXX and haven't worked in over 4 years and on occasion in the past i did sometimes pay for gaming but not in recent months cause i was dealing with house refinance and helping my parents cause my dad just turned XXXX and mom is about to turn XXXX. During XXXX and XXXX i was given gift cards for XXXX gaming which i did use but not my credit cards or bank account cause i was trying to help my parents.
Company Response:
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2022-02-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: We got a check XX/XX/XXXX it was deposited on XX/XX/XXXX. The money was removed from the persons account on XX/XX/XXXX we have documentation to all of this on XX/XX/XXXX the bank still has the check on hold. We have called twice. This is TD Bank.
Company Response:
State: VT
Zip: 057XX
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have made several cash deposits resulting in my account information saying I withdrew. I have done this several times with managers watching and it continues to occur. I have had transactions from my account through the atm that I did not make. I contacted fraud, managers, they say they need to look into it. I have lost close to {$1500.00} in the past month.
Company Response:
State: CT
Zip: 06111
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: We terminated an employee in XX/XX/2021 who was an XXXX on the TD Bank account on the ETreasury side. We worked with our local branch to have everything set up correctly and to remove that person from our account, however, they only corrected XXXX of XXXX sides. We've been reaching out to TD for several months to correct this issue on the ETreasury side. No response. Every time we contact the call center, they inform us we must speak to the treasury supervisor XXXX XXXX who has not returned our calls. We've been given other names that we can't even leave a message for, but never answer the phone. The XXXX still shows the person terminated in XX/XX/2021 and we can not add our new employees. XXXX XXXX XXXX University XXXX, SC
Company Response:
State: SC
Zip: 29550
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have experience MULTIPLE fraud charges on my card in the course of 2 weeks ( XX/XX/2022 ) and TD Bank has been less than helpful in addressing the issue. I NEVER received fraud alerts for the first XXXX fraud charges that were all from the same vendor on 1 day. Then I received another fraud charge 2 weeks later ( on XX/XX/2022 ) from another vendor. As a lifelong customer of TD Bank, their statements about " some transactions will unfortunately not trigger a fraud alert '' is unacceptable. I have to wait almost 30 days for a decision to be made on the first dispute and they are not listening to ME, but contacting the SUPPOSED vendor for confirmation of the charges. I expect better treatment as a customer and don't want my credit to be affected - these fraud charges have already cost me close to {$300.00}.
Company Response:
State: MA
Zip: 02127
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: To whom it may concern : I reached out to Target corporation asking if a late payment removal could be removed from my credit report and the representative told me there was nothing they could do without even looking into it. I have been a Target RedCard holder since XX/XX/XXXX and I always pay my bill on time because I understand my financial obligations and if it wasnt for me losing my job in XXXX of XXXX I wouldve paid the payment the XX/XX/XXXX, XXXX XX/XX/XXXX statement period. I am now employed again and willing to pay all of my financial obligations. I have made my account current with a payment today and just wish yo have this one time late reporting off my credit profile.
Company Response:
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: The TARGET/TD with account number XXXX appears to be a charge-off account with a specific balance of {$2600.00}. The information itself is already an error because a charge-off account should have NO balance. Another thing is that the account was reported twice in XXXX, XXXX and XXXX XXXX. As per FCRA, the 3 bureaus and the furnisher are to provide 100 % accuracy and they are required to give responses and supply documents to confirm the account.
Company Response:
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A