Date Received: 2022-11-23
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Nordstrom.com and a XXXX by the name of XXXX, who claims to be in financial services, has canceled and blocked all online orders made by me or a family member to my address on file. Her reasoning was that I was upset and cursed at here over an order that was clearly tampered with when received. Instead of fixing the solution, she took it upon herself to block my usage and then in an email told me to not shop with Nordstrom. When advised to escalate and that she didn't have that authority she stated she could do whatever she wanted. This is causing me to not use my nordstrom card, who has stated there is nothing wrong with my credit account. XXXX is clearly vindictive over a customer being upset and is retaliating against me and my family over an issue that should have been resolved
Company Response:
State: MO
Zip: 63640
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Down Payment for a home purchase on XX/XX/2022 in the amount of {$86000.00} to XXXX XXXX XXXX Inc.Acct # XXXXXXXX TD Bank.My lawyers email was hacked and this was the transfer instructions for the down payment. As far as I know to date the bank has a hold on the funds but not releasing them back to me. Thank you for your help.
Company Response:
State: IL
Zip: 60487
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have my account with TD BANK, account info : Company name : XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Account # : XXXX Just find out I have been debited for {$880.00} monthly since XX/XX/2021. It means a total {$11000.00}. Bank says they cant return the funds, dont have any information about the vendor. Dont know what else to do. Is too much money and the money keeps going sour form my account.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have an account with TD nano that XXXX sends my checks to every month. I have been having someone steal the numbers off of my debit card without my knowledge. They have tried to take my card number and use it without the chip on the card. I am confused as to why my card is being used without the chip. I don't see the point of a chip on the card when I was informed that the card could only be used with the chip. I have been having to go to the bank because if this to get a new debit card because they have allowed this tip happen behind my back. Last time I went I spoke to the teller gave her my information and was told to speak to another teller. XXXX minutes later I recieved a text that I ignored from TD bank since I was already sitting with the manager setting up a new card. I set my pin, went to the atm and used the card when I came home I checked my balance and the pin didn't work anymore. I went back to explain to the manager at broad and XXXX, what happened and she gave me an attitude telling me to leave and wouldn't change my pin. I called the police they told me tip go to another TD nano instead I'd fixing the problem and wouldn't give me her bosses number. After I went top a new bank and changed my pin it wouldn't work at the atm. I was then forced to write down my account number to withdrawal money after being told I'll revive a new card in the mail when it only takes to minutes to make a new one. On my way home I recieved a text saying thank you for sharing green XXXX when I looked it up someone at the bank used my money to open another account without my permission. I then read the contract and realized they said they can do as they wish with my account on the contract. XXXX told me before hand that the contract wouldn't apply in their own words no one should be going into my account under federal law no one but the XXXX account holder should be able to touch my funds. When I signed for this account I was already aware I'd the fake that they can't take money out of my account without my permission through goverment law. I just recently put these XXXX checks in a bank account with TD bank thinking that mine and my child 's account would be safe. I even spoke to someone on their phone line on the back of the card and asked them to put it on record that no money but XXXX money goes into the account and no one but me touches the account which is on record. Please help im really not XXXX XXXX and didn't get the chance the switch the account to another bank. The reason I put this income in TD bank wad because XXXX XXXX allowed someone to do the same thing and use my card without my knowledge. I would really like both top be researching and refunded
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I paid the full balance but company said I owed them {$0.00} which doesn't make sense when I paid my full balance. They did not contact me until I got a ping from my XXXX app saying score dropped and I looked and then called XXXX since its a Target Card. They claimed I did not when I asked why they did not contact me before saying remaining balance is due. Which caused them to say we sent you to collection so speak to that department. I was going around calling different people spent XXXX hours trying to figure out why I got into collection.
Company Response:
State: NJ
Zip: 08859
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: This account was on my credit, which the original amount reported was incorrect. I disputed with Nordstrom and XXXX later. I will not pay incorrect amounts. So I let it sit the required time to automatically be removed. It's now past exact XXXX ( XXXX ) and should come off my report and hasn't. Cant get to anyone at either company to request removal. Please have it removed from any report based on XXXX law.
Company Response:
State: PA
Zip: 19050
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: TD BANK USA/TARGET C XXXX was opened on XX/XX/2022, with a balance of $ XXXX dont know this account
Company Response:
State: FL
Zip: 33055
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On or about XXXX/XXXXXXXX I recieved a welcome letter from XXXX XXXX that my credit card account had been approved through TD Bank. I had not applied for this credit card and upon contacting the bank ( TD Bank ) I found out that someone had opened a fraudulent account in my name and made purchases of XXXX products for over {$3000.00}. I immediately opened a Fraud Case and and was told by TD Bank that a resolution to the issue would be finalized by XXXXXXXXXXXX. On XXXX/XXXXXXXX I contacted the bank for a response and was told that the Fraud claim had been closed because they never recieved a signed affidavit from me which they claimed was mailed out XXXX/XXXX/XXXX. I never received the affidavit letter in the mail until yesterday, XXXX/XXXXXXXX. On XX/XX/XXXX I received an email from a Team Lead at TD Bank and was told that the affidavit could be signed and emailed back to them and that the case would be re-opened with a new expected resolution date of XX/XX/XXXX. I emailed the signed affidavit back to the Fraud Department on XX/XX/XXXX. I then emailed them on XXXX/XXXXXXXX, XXXX/XXXXXXXX, XXXX/XXXXXXXX, and XX/XX/XXXX to ask for confirmation that the signed affidavit was recieved in good order and that they were working on the issue. I finally received an email from the Fraud Department today, XXXX/XXXXXXXX that the affidavit was recieved and the expected resolution date is XX/XX/XXXX.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: My name is XXXX XXXX. I have a checking and saving account with TD bank. On XX/XX/2022, a XXXX transaction for the amount of {$240.00} was posted to my checking. On XX/XX/2022, my payroll from XXXX XXXX XXXX XXXX was post to my checking account. Also, on XX/XX/2022 ; the funds of {$240.00} for the XXXX transaction was withdrawn from my checking. On XX/XX/2022 ; the XXXX transaction for the amount of {$240.00} and {$35.00} overdraft fee were posted to my checking account again.
Company Response:
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone opened up a Target credit card under my name. I received the actual card in the mail and then contacted Target fraud department letting them know that I had never applied for the card. They have since canceled my card and asked me to report it to CFPB. I have also put a fraud alert on my profile
Company Response:
State: NY
Zip: 11418
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A