Date Received: 2022-11-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I bought a bed through the Mattress Firm under XXXXXXXX XXXX XXXX through Synchrony Bank. The Bed and frame were sold under a promotion making the first few months a very low dollar payment of {$10.00} per month. Then when the promotion ended my payment was to be increased to {$100.00} per month until the bed was paid in full. I signed up for paper billing so that I had a billing record outside of my bank account listing the transactions for this bill. In XXXX I thought my payment period for the higher payment started but when I received the bill it said it was still {$10.00}, so I paid it accordingly. When the following month came and I went to pay the bill it was well over {$680.00}!!! This made no sense to me so when I called to pay the bill and explained to them what was going on, they only partially admitted to the error. They stated they would correct it and instructed me to wait until the upcoming Tuesday to make my monthly payment so their system could process the corrections. I did so and upon doing so everything they said they were doing was reversed and they continued to tack on large fees to my monthly payment and account. I prayed it was just an error because they assured me that would resolve the situation. The next thing I know they started calling and texting me harassing me day and night, as if I hadn't been upright with my obligation to them. I called back again before I paid the bill for the month as usual and immediately requested a supervisor who was giving me the run around stating all they could do was process a ticket for review, this was not a satisfactory solution as the attacked my credit score and dropped my credit score down XXXX points behind a bill I always paid and paid on time. I then requested to speak with a manager who seemed to truly understand the issue and stated that she would make sure the ticket went through for correction I told her I felt targeted at this point and hustled and was going to file with the XXXX and my state.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I attempted to make a payment with Synchrony Bank. They failed to process the payment and rolled the account to XXXX. Now I have XXXX delinquencies listed on that account and neither Synchrony nor XXXX will take responsibility. I asked both to close the account and they failed to do so. This month AGAIN I was charged a fee despite mye previous efforts to close the account. PLEASE HELP. I can not have this effecting my XXXX XXXX. It is illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 211XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: This is my letter to Synchrony Bank I would like to talk to you about Synchrony Bank and the people that handle your phone calls for your clients. I may be wrong, but I FEEL like I am experiencing a very unfair situation. I went to Value City XXXX with enough cash to purchase the furniture I got that day. However, I was urged by my salesman to put it all on a credit card. I told him, I had the cash. Of course, this is a decision I made. I was told I would be able to pay it back with no interest as long as I paid it back within the " Promo '' balance pay period. And that if I didn't pay it off within that time period, I would be charged interest. I was fine with that, so I signed up. What I didn't understand ( and this is my fault ), was that if I didn't pay the full balance by that time, I would incur " RETROACTIVE '' interest ( again, probably my fault for not reading the entire slew of terms and conditions ). However, I continually paid more than the amount due on my account every month with your company proceeding to increase my credit limit. I never went over my limit and continually paid, on time, more than what was due. I eventually paid down about 1/3 of the bill when one of these cute little " Promo '' balances became due. I thought oh well, Now I will need to begin to pay more because the interest will " BEGIN '' accruing. Still unaware that I would be charged a huge amount of retroactive interest. When I saw the new balance, I almost had a XXXX XXXX. I called your company and was met with very rude, overseas, obstinate customer service. I asked a couple of them ( because I called a couple of times ) was there anything I could do. I was told that I could " pay my bill using a bank account ''. As if I didnt know that. Each time I called asking if there was anything I could do to change this situation, no one would listen to me. And I definitely wasnt rude or challenging. I work very hard for my money, and I try to do everything to pay my bills and keep my credit right. When this lovely " retroactive interest '' kicked in, I hadn't received a commission check in 3 months because my sales were down as an XXXX XXXX, and I had no other income. Since then, I have acquired two more jobs so now I have three jobs in an attempt to keep a roof over my head. I don't have a husband or family or anyone to help me with bills and now I will be paying three times what this furniture cost, which also happens to be five times what its worth, when I nearly had it paid off, on time. The kicker was when your company proceeded to close my account even though I was still paying, on time, which, as I'm sure you know, DINGS my credit. So, I signed up for your credit card I didn't need, got hit with retroactive interest, was treated like XXXX by the people that answer your phones, I still have to pay for this, AND your company decided best practices were to also close my account and DING my credit? I feel like " predatory lending ''. I haven't used the credit card in about a year AND I was thrown over my limit to satisfy your retroactive interest anyway. It was tantamount to your company saying to me, " Let 's go ahead and FINISH her ''. I understand my role in reading what I sign up for, but I don't understand their decision to make their final move. And believe it was very unfair and more so " UNNECESSARY ''. I mean, how did closing my account BENEFIT Synchrony bank?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have a line of credit through Pay Pal who uses synchrony bank. I have had the account over a year and in that time I have never missed a payment and often pad more than half the total bill quarterly. I went to purchase some XXXX presents and found that my credit had been cut in half ; which greatly impacted my credit score. Which is also why I would routinely pay larger sums on the account. I contacted customer service who said they sent me a letter. They did not. I was told they could change the available credit at anytime. I asked them where that said that in the initial agreement ; they were unable to provide that with my signature. I asked them to fix my line of credit and I was told that there was no one who could manually change my credit. The credit agreement I had with the bank was for XXXX $ and in that time I was very responsible. I also make more money this year than I did last. I understand the economy is XXXX right now but, why should people who use their lines of credit responsibly be penalized?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I made a payment to pay off my XXXX XXXX on XX/XX/2022. I paid off the full posted balance. When I checked to see if the payment was being processed there was another charge that was piggy backing in the amount of {$3900.00}. This would mean I was paying nearly XXXX for a balance of XXXX. When I attempted to work with customer service they said this payment was authorized by me. Everyone I spoke with had a different answer but all of them said they could not reverse the charge. I attempted to close the account and I was declined because I had a balance of negative balance {$3900.00}. I deleted my bank account information and went to my bank. I paid the {$35.00} stop payment fee. My bank stopped the payment from leaving my account. Then I get an email from XXXX stating that they removed my bank account because a payment of {$3900.00} was declined. When I let them know I was the one that removed my bank account information & the reason I want to close my account. I went through the resolution Center and the written statement was if you dont like the product then contact the seller. I get another message saying the {$3900.00} refund can not be processed unless I add my bank account back to my XXXX account. Now they added a late fee of {$30.00} and a {$15.00} processing fee. It was quickly reported to the credit bureaus. This made my credit score go down XXXX points because the balance increased & late payment was reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Unauthorized hard inquiry by synchrony bank advertised as no impact to your credit bureau score
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66223
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: a request for credit was sumitted without my approval.bank agreed sent me a letter stating the inquiry would be removed, now 4 months later still appears on my credit report. Please advise if i have to hire a copany to fix this problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I made a purchase on XX/XX/XXXX for {$240.00} at 0 % promotion for XXXX due XX/XX/XXXX company XXXX made another purchase to a different company also at 0 % for XXXX for {$130.00} on XX/XX/XXXX however due to statement cycle date this is due XX/XX/XXXX, company XXXX XXXX XXXX I returned part of the purchase from XXXX and was issued a credit on XX/XX/XXXX for {$120.00}. However my balance due on XX/XX/XXXX didnt change. They applied this credit to the XXXX XXXX purchase and I know owe {$11.00} for the XXXX XXXX purchase. This is deceptive. Reallocating credit could have me paying them more interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am demanding that all the INQUIRES listed are removed from my consumer report. I did not give any consent to these companies to pull from my report. This is fraud and a violation, in pursuant to 15 USC 1681s-2, a person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. I demand that inquiries are immediately removed upon receiving this complaint. If they are not removed within 14 days I will take further legal action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2022 having unresolved charges for 6-months for non-received items from Amazon which were charged as delivered to my Amazon Prime store card, I paid in full and when posted to the account at XXXX balance I closed the account. Now in XX/XX/2022 ( 7-months later now ), Amazon has posted the credits which were due me to this closed account ( one month after closed ). Synchrony Bank has allowed transactions to occur on a closed account. This is unacceptable and must never happen, yet it has. In conversation with Synchrony, the representative with whom I spoke seemed to think this was fine and dandy since the transaction was a credit rather than a charge. I DON'T CARE. They allowed activity on my closed account!!! This must not be allowed- EVER! That is my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37130
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A