Date Received: 2023-01-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a high-yield savings account with Synchrony Bank XXXX XXXX XXXX XXXX. On XXXX XXXX, XXXX made a {$50000.00} deposit from a XXXX loan into my Synchrony account. On XXXX XXXX, I asked Synchrony if I could transfer {$25000.00} into my XXXX XXXX checking account. The Synchrony bank representative said yes, I could make a transfer in that amount. So, I made a {$25000.00} transfer to my XXXX XXXX checking account. It seemed to be accepted. But then, on XXXX XXXX, I received an email from Synchrony saying, " This is to notify you that your access to the funds transfer service has been suspended. '' Not only has the funds transfer service been suspended, my entire account has been suspended. I have no access to my money at all. I have called Synchrony Bank several times since. Each time, they tell me the same thing : " Yes, we have suspended/restricted your account... no, we will not tell you why... no, you can not speak to anybody about it... it could take up to 60 days to receive access to your funds again. '' I took out the {$50000.00} loan with XXXX because I obviously need the money. Of course, in hindsight, I should have deposited the loan into XXXX XXXX checking, then transferred the remaining funds into Synchrony. It was an honest mistake, but I should not be penalized for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19063
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received a notification from XXXX XXXX that I had a TJ Maxx Mastercard account closed. When logging into the credit card account, there was no indication that the account was closed. Upon calling the company, I was told the credit bureau notified them that I was not a good candidate. I have never had a late payment and even have an increased annual income from last year. The only thing that has changed is that I bought a house. So naturally my utilization rate is high with a new home loan added. If I wasnt a reliable customer then I would not have been able to get approved for a mortgage with a good rate as a single person. This is obviously a situation where there is some nuance and the company has no policy regarding a gray area. I have been a customer for over 5 years with 100 % of payments on time. In a matter of months my credit score will be right back where it was but instead my account was closed with no notification or inquiry. Also of note, this is the only company that has had an issue with my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have received notice that a credit card debt collector has my account. This charge was for over {$500.00} on a Amazon account. I tried to verify what was ordered and this debt collection referred me back to Amazon. The Amazon folks told me that the account was written off and there was no records of the transaction. So I called back to the debt collection and they could only give me the Address of the company. It is XXXX XXXX XXXX. XXXX Fl. XXXX. I can't imagine what I could have ordered that would cost that amount. This charge was XXXX and I am just hearing about it, I think, just because I am retired and a XXXX years old they can take advantage of me. Or the account was taken over by those who do this for a living. The debt collection company had the wrong address. I never lived at this address. It isn't even in the same County, as I live in. So it is like this. The debt collection company has no record of the transaction or what I was suppose to have purchased. Amazon has closed the account and has no record of this transaction. They want me to pay over XXXX. This is on my Credit Report. it ie funnry It sounds like a scam to me. I am trying to get a Reverse Mortgage and this is keeping from this. What can I do about it?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77381
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I recieved an alert about a credit inquiry for SYNCB/Dicks Sporting Goods XXXX I did not authorize this inquiry nor have i called or stepped foot in this location to begin an inquiry. Alerted on XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78251
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Received notification on XX/XX/23 that my Synchrony savings account had been " Restricted ''. In speaking with customer service via phone on XX/XX/23, I was told that it was Restricted because I had added my wife 's XXXX XXXX checking account - which is solely in her name - to my Synchrony savings account and initiated a {$600.00} transfer to her. I explained that the Synchrony system allowed the account to be added and did not warn against using an account with a name other than my own. Regardless, I have to wait 3-5 days for the money to be transferred back to the Synchrony account before I can remove my wife 's XXXX XXXX account. But even then, I'm told my account may be frozen for 30-60 days while it is " reviewed, '' which is unacceptable. The money in this account was from a recent house sale, which is needed to purchase a new house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07748
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have been a XXXX XXXX XXXXXXXX for the past few years and an issue has happened to me with Syncronic Bank and my Pep Boys card. This account is closed without any notification to me, it turns out that I made a payment on XX/XX/2022 for {$35.00} from an account that I mistakenly chose in the application, this payment account is not the one I usually use for payment. I realized the next day and made the payment again on XX/XX/2022 for the same amount but from the account that I used to make these payments. I obviously knew this would have an NSF charge on my next bill. I don't understand. The payment date is every XXXX of each month and I have never been late, I paid before time and I resolved the situation long before the due date of the corresponding payment and they closed my account. I understand that this is a situation of malpractice in consumer law, in this case my person. And my credit is excellent. If this is the case then they should cancel the other cards that I have with which there are XXXX with Synchronic. I would appreciate it if you explained to me why the credit of this account was closed, since I find that it is an injustice. Details and Reference available at your disposal. Thanks to may interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A new saving account was opened XXXX XX/XX/XXXX with the initial deposit of $ XXXX sent via XXXX on XXXX XX/XX/XXXX. The bank REFUSES to give me a reason why the account is restricted and will NOT let me have access to my money. I need to make a withdrawal to purchase a house next Wednesday, XXXX XX/XX/XXXX HELP
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27703
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: In or around XXXX of XXXX someone opened a new credit card with Synchrony bank without my authorization. While checking my credit information on XXXX XXXX I noticed this new account that 2 late payments. I HAVE NEVER BEEN LATE on any of my cards. This brought my credit scores down about 30 points. I had over 700 credit score in all 3 bureaus. This has hurt my chances of getting a good interest rate on a loan to pay all my credit card debt. I am extremely upset with this bank as I Never got a call, nor email, nor correspondence or any alerts about late payments. THERE IS NO EXCUSE for this as they do have my contact information as I have 2 credit cards with them in GREAT STANDING. I called the bank, was given fraud case # XXXX. To make matters worse, I received a letter from Synchrony saying I disputed my credit care credit card debt, WHICH IS NOT TRUE! Now they are saying they have no information of the acct that was opened without my authorization and was given a fraud case number for. Yet in my credit wise account info it shows an account that was opened. I have documents. Letters to the credit bureaus, receipt of monies incurred to send letters to the Bureaus regarding their Negligence. They are ruining my financial future. I need to get my credit scores back to where they were before this happen. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32824
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Had a Gap Visa Synchrony credit card with an outstanding {$6000.00} refund. Once they were bought out by XXXX XXXX never got the credit! Claim Numbers : Synchrony # XXXX Previous Credit Card Numbers XXXX XXXX XXXX XXXX then XXXX XXXX XXXX XXXX XXXX # XXXX and # XXXX XXXX Complaint # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63021
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX, I made a deposit with Lowes for installation of quartz countertops. This initial deposit of {$100000.00} was made using my Lowes Business Advantage Card, which is managed by Synchrony Bank. The terms of this deposit were for equal payments over 36 months with no interest. The resulting minimum monthly payment on this credit line item was to be {$28.00}. On XX/XX/XXXX, I made a payment on my Lowes Business Advantage account of {$220.00}. This payment was to cover the regular purchase balance of {$190.00} plus an additional {$30.00} to more than cover the first month 's minimum payment on the 36-month no-interest promotional balance described above. Synchrony Bank erroneously applied {$220.00} to the promotional balance and only {$1.00} to the regular purchase balance. This lowered the 36-month no-interest promotional balance to {$800.00}. On XX/XX/XXXX, I telephoned the Lowes Credit Department ( operated by Synchrony Bank ) in order to make a payment of {$2100.00} by telephone from the checking account linked to my Lowes Business Advantage Card. I specifically directed that only {$30.00} of this payment be applied to the 36-month no-interest promotional balance. The remainder of the payment was to pay off the {$190.00} in charges due on XX/XX/XXXX and then proportionally applied to all remaining line items on my account. Synchrony Bank failed to follow my specific instructions. Instead, they applied {$800.00} of my payment to fully pay off the 36-month no-interest promotional balance. This was a direct breach of my signed credit agreement in which Synchrony Bank agreed to 36-month no-interest financing on my deposit of {$1000.00}, Instead, they took full payment of that amount in just two months. On XX/XX/XXXX, as soon as I was able to review my bill and document the error, I called the Lowes Credit Department ( Synchrony Bank ) to dispute their actions and request an adjustment to my account to reinstate the proper balance to the 36-month no-interest line item. I requested that the reallocated amount be applied to the other line items on my account. The customer service supervisor I spoke with ( XXXX XXXX stated that the payment misapplication was an error on Synchrony Bank 's part. She stated that she elevated the issue to their corporate office and I would receive a telephone call within two business days. As of XX/XX/XXXX, I have not received any communication from either Synchrony Bank or Lowes. Clearly, Synchrony Bank has breached their credit agreement with me. They are either unable or unwilling to correct the problem. So, I am requesting assistance from the CFPB to help resolve this issue. Thank you for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27518
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A