Date Received: 2023-02-01
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023 my account was closed. The reason was based on my credit utilization with other creditors. The credit statement was ambiguous. I believed my credit worthiness with this credit card would be based on my relationship with them not others. I have no past due activities on XXXX of my credit cards. This decision will further cause my credit score to drop and make me look unfavorable. This creditor did not give me any options to resolve. I currently owe {$53.00}. On the same day, my synchrony home account credit line was reduced to {$250.00} from {$1000.00} for the same purpose but was not closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 602 I have the right to privacy 15 USC 1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USC 1666B a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: On XX/XX/XXXX, I had purchased an item for {$2900.00} from XXXX XXXX XXXX after getting approved for a Synchrony Bank credit card. This card was a 0 % interest if paid in full within 12 months card. Immediately I had done the math and set up automatic payments of $ XXXX ( leaving the last month to be less than {$250.00} ) to pay off the card in 12 months. These payments were coming out on the XXXX of every month starting XX/XX/XXXX. I never logged back into my Synchrony account once the automatic payments were started and going out every month without a " glitch ''. XX/XX/XXXX I received an email, which unfortunately I did not see in my inbox, that my automatic payments were cancelled, then a follow up email that they were restarted, which I did not perform these actions. My XXXX payment of {$250.00} still went out normally. But on XX/XX/XXXX Synchrony tried to charge me the remaining balance of {$2100.00} which bounced because I do not keep that amount of money in the account the payments are coming out of. I did not notice any of this as I do not log into the account, nor did I receive any notification ( email, phone, etc. ) that my XXXX payment was missing as they tried to charge me the remaining balance without my authorization. Once I noticed, about XXXX, that my {$250.00} payment to Synchrony did not go out, I logged into my Synchrony account to find out what is going on. That is when I found out that they changed my automatic payments from {$250.00} to " The remaining balance '' back on XX/XX/XXXX without my authorization, and that is when I searched my email inbox and found those emails showing that they changed my automatic payments to pay the remaining balance. I also got charged a late fee of {$30.00} since my {$250.00} didn't go out, and the {$2100.00} charge bounced. I contacted Synchrony about what happened and they stated that it had to be me who changed the automatic payments to " remaining balance ''. At this time I changed the password to my Synchrony account, and had Synchrony Support, help set up my automatic payments again to {$250.00} a month to insure that I did not set up the automatic payments wrong ( even though all the payments that I had set up earlier from XXXX went smoothly ). I also paid XXXX 's {$250.00} so I wouldn't be behind in payments. Now that everything was setup by Synchrony XXXX everything would run smoothly correct? WRONG. With my automatic payment set up at {$250.00} on the XXXX of every month by Synchrony themselves, again XX/XX/XXXX they tried to charge me the remaining balance of {$1900.00} which again bounced for the same reason as before. But this time, instead of marking the payment as late, they tried charging the same amount again on the XXXX of XXXX but I had that amount of money in the account at that time as I had received a refund from my University between charges. Them charging me {$1900.00} drained that account completely and I still had other bills that needed to come out of that account which has caused financial stress for the rest of XXXX. I am a XXXX veteran who is a XXXX XXXX XXXX living off of my XXXX pension that I get the 1st of every month, so I live on a fixed income. Anyway, I contact Synchrony again on XX/XX/XXXX, and this time they acknowledged that it was their fault, and that the " system glitched '' and tried to charge the remaining balance. They said there was nothing that they could do besides send a physical check of what was charged minus the XXXX payment of {$250.00} by mail that would take 3-5 business days to arrive. So this check should be in the amount of {$1600.00}. As I am writing this, it is XX/XX/XXXX and I have not received the check, but they already put my remaining balance back to {$1600.00} on the credit card account. In short, they racked up a ton of late fees for me, from them and my financial institution, they have caused financial stress and anxiety, and they still have my {$1600.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87108
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Hi there, In XXXX of 2021, I was a recent first-time home owner and I purchased a new furnace and air conditioning for my home. The HVAC company strongly recommended I utilize Synchrony bank because of their 18 month interest-free loan program. The representative from the HVAC company assured me it was a great deal with no hidden strings and " as long as you pay the minimum each month, you won't owe any interest. '' So, the loan with Synchrony was set up, and I was sure to pay the amount recommended by Synchrony on time every month. My understanding from both the HVAC contractor and the information displayed on Synchrony 's account page was that their recommended monthly payment was based off of paying off the entirety of the loan within the stated 18 month period. Their website and literature encouraged payment at this rate, and no indication was given that their recommended rate would result in the 18 month window passing while I still carried a loan balance, and that an astronomically high interest rate of 26.99 % would be applied to the entire principle I originally borrowed. With the monthly interest rate being applied to the principle, I now owe an additional {$4100.00}. Almost half of the original loan amount. I contracted Synchrony today trying to understand the {$4100.00} charge that showed up, and after speaking to a manager I was told I was 2 weeks outside of their one month grace period and there was nothing they would do to mitigate the interest charges. I believe this practice intentionally targets those with less experience and knowledge of these financial instruments. I feel mislead by not only the HVAC company but also by Synchrony. As a young adult and new homeowner, I feel targeted by bad actors looking to sign me up for these types of loans, mislead me of their nature, and hoping I never read the fine print. Before the mortgage on my house, I'd never had a loan or carried a credit card balance in my entire life. I wasn't prepared for the level of vigilance I'm supposed to maintain even for an HVAC company with a decent reputation. I appreciate your time in looking into this. Thank you. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84116
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a PayPal credit account through Synchony Bank. They offered deferred financing for 6 months on purchases over {$99.00}. Three of my purchases were expiring on XXXX. I made a large payment of {$910.00} and used the chat feature to request the payment be allocated to the purchase of the same amount. Had this been done properly, I would have avoided {$110.00} in accrued interest. Two days later, I see they missapplied the payment to a lower purchase amount ( which only carried accrued interest of {$40.00} ) leaving a balance on the purchase amount I was trying to pay. This will cause me to be charged for the higher interest amount of {$110.00}. When I called the company to have it corrected, I was told it will take 1-2 billing cycles to correct it, they also provide no proof/verification of the conversation. I received no record of the original chat, as they do not email a copy as most companies do, and you can not take screenshots of the chat. So I have no record of the conversations. It is my belief that this was intentional so that the company can collect more interest from customers. I made the payment amount for the exact dollar amount of the purchase I wanted it applied to, so it should have been " dummy proof ''. I wonder how much money they have made by doing this to customers " accidentally ''. I raised the concern that I will be charged interest on the accrued interest that is going to be applied. I do not feel that the information they provided is truthful or accurate. The agents all have fake American names ( always two first names ) and when I expressed my distrust of the company to one of the agents I spoke to, they said " just trust us ''. Everyone knows that is a major red flag when someone says that. This whole situation reeks of intentional fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2023 I contacted PayPal about an email I received indicating that an invoice for {$1400.00} was coming from XXXX for a purchase of an XXXX in XXXX by someone named XXXX XXXX. I wasn't sure if this was a phishing email. PayPal confirmed that indeed there was such an invoice to be paid through funds from my connected bank account. I let them know that I had not authorized this transaction nor lent anyone my PayPal account information. I had checked my PayPal account after receiving the suspicious email and actually elected to Cancel this transaction, before calling PayPal about the fraud. The rep sent me another cancellation form through my computer browser ( not email. ) Then he asked me if I could download a program for him to go onto my computer because I didn't understand what he was telling me when he said I would get confirmation of that cancellation from my bank ( XXXX ), which is a separate entity. I then went onto XXXX 's website, to my account info, and did not see any confirmation from XXXX as the rep had told me. So, he accessed my computer. Then he asked me to download an app called XXXX from the App store onto my XXXX. I did that, and he accessed it and told me that there were other charges coming in, including one from XXXX for a recipient named XXXX XXXX, and others for XXXX puchases. I was able to verify that someone named XXXX XXXX did add themselves to my XXXX recipient list and that they tried to get {$300.00} from my bank account on XX/XX/2023 as I was on the phone with the PayPal agent. I got off the phone with PayPal and contacted XXXX XXXX via phone, and they were able to reverse/cancel this charge immediately. Today, XX/XX/2023, I attempted to close my PayPal account online in order to prevent any further fraudulent attempts to get money from my bank account. I got a message saying I couldn't close the account. I have both a Credit Card account and an account that goes to my XXXX banking account through PayPal. I contacted via telephone ( and internal XXXX text ) a representative from XXXX named XXXX XXXXXXXX ( credit team ) and she told me she couldn't close my Credit Card account because it was connected to my other account ( connected to my XXXX account ). This did not make any sense to me. These are separate accounts. PayPal kept asking me why I wanted to close the accounts. I told them that it is my right to protect myself and that I felt the account was compromised. They shouldn't make it difficult for me to close my account with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60202
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a account with Scrophony Bank on XX/XX/XXXX and made my initial deposit of {$1000.00} dollars via bank transfer from my account at XXXXXXXX XXXX XXXX Was told the deposit should take 3-5 : Days to be available.On XX/XX/XXXX I received a email stating that my transfer service had been suspended. Then on XX/XX/XXXX I received an email stating that my transfer had completed. On XXXX as well on XX/XX/XXXX and on XX/XX/XXXX and XX/XX/XXXX all times being told that my account is under review and no further info was available and it would take 30 to 60 days to review my account. How can they hold my money for no reason given to me. This is crazy and I wan na know how they can hold my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 68105
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I did not open the accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90715
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: We bought tires from a XXXX XXXX in XXXX of 2022 and it was bought on XXXX interest promise. I was charged a finance charge of {$470.00} and then was by the company told that if I wanted that charge removed I needed to pay the balance. I was speaking with them and they disconnected our conversation and I was not able to get anything resolved. I have made my payments on time at least minimum most of the time more. We were never told that after 12 months they would charge us interest for the entire purchase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 744XX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-31
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have 5 credit accounts that mysteriously went over to Synchrony. Naming 3, HSN, QVC, and XXXX XXXX. I just got an alert from XXXX that one of my credit lines have been reduced. It was XXXX 's. My credit line went from {$2600.00} to {$1000.00}. They run periodic credit checks and adjust your credit limit according to your XXXX score. My XXXX 's balance was {$1000.00}. Now my credit report will show a maxed out credit card, plus over limit. Unreal!!! They did this to all 5 accounts. I contacted all the companies and told them, by switching to Synchrony, you are losing a customer. All 5 did not care. XXXX XXXX was fine until I refinanced a vehicle, It dropped my score from XXXX to XXXX. I have XXXX years of perfect credit history, but that doesn't account for much anymore. Synchrony iis damaging my credit standing.I had no adverse reports on my credit standing... SYNCHRONY 's Response : Our Bank reserves the right to periodically check the credit history of our customers, and to adjust the credit line, or possibly close the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78213
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A