Date Received: 2023-02-22
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: Today, I called Synchrony Bank to ask if they could send me a copy of the full and detailed Transaction Account History for my store branded XXXX XXXX card that I obtained through them several years ago. The customer service representative refused to send it to me. He repeated stated that this account ( along with my XXXX XXXX XXXX XXXX branded card with them ) have been charged off, so he will not be able to send that information to me. He suggested that I contact the collection agency that has this XXXXXXXX XXXX account, although no collection agency has reached out to me regarding this card - Synchrony Bank is still reporting the CO status on my credit report monthly ( last time was XX/XX/2023 ). I contacted Synchrony Bank directly to inquire about receiving the complete and unabridged versions of my Transaction History Reports for these two store branded credit cards, because I am certain that Synchrony Bank has overcharged me throughout the length of time that I had these cards open with them - I just want to verify the application of the interest, principal, and fees. They did not meet that request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Synchrony ( Care Credit ) Every month for 6 months. I've paid they charge Me every month a interest fee then a card fee. {$2.00} intrest card fee {$14.00}. XX/XX/XXXX. 6 months later I get charged with a intrest charge fee of XXXX and card fee of XXXX. Literally everything I have paid. Now we're in XXXX and my intrest fee is XXXX and card fee is XXXX. When I called them they said because they weren't charging all in the intrest fee and because I didn't pay it off in 6 months. I never saw anything stating that we owe extra for 6 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92392
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a water heater from Loews. It had a 5 year warranty attached and was also supposed to have an L attached to it to cover labor. The water heater started leaking and when I called the warranty department at Loews they did not reply for 2 weeks and water was running in the home. Added problem was that the amount tendered did not cover the replacement. I went to a Loews store in Arizona and Manager XXXX XXXX stayed on the phone for and hour straightening out this unfair treatment. I thought everything was in order until I called The XXXX XXXX XXXX and they don't have any one to install the Water Heater.I had paid for 2 years thinking that I had coverage. With my out of pocket payment for installation I am out XXXX dollars Meaning that the coverage left me with a deficit.Hours spent with a tenant without a Water Heater.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85339
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XX/XX/XXXX an Account was opened w XXXX bank to purchase a massage chair at a local fair. After getting home and realizing the chair would not fit in my house the company was called and the order for the chair was cancelled and XXXX account was closed. This month I received a bill from XXXX for XXXX. I called them and spoke with their fraud dept. the guy I spoke with said he could see account was closed in XX/XX/ 2022 yet their was a purchase on the closed account in XX/XX/ 2022. This is not my purchase and this account should have been closed in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 163XX
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I had financed furniture with Ashley Furniture XXXX Synchrony Bank, with a promotional finance term of 0 % interest for 12 months. After expiration of the promotion ( XX/XX/2023 ) ; bank charged me almost {$4000.00} interest on my remaining {$6700.00} ( approx. ) balance. This is absurd as i was not aware of the term " Deferred Interest Rate '' which would apply to the original finance amount, not the balance remaining. I tried calling them to negotiate it and have had requested to pay off the entire balance all in once, but they are not budging at all and being firm on the interest rate. This puts me in a off balance financial situation where i am nothing but obligated to pay this absurd amount. Please assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92336
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have a CareCredit card and I noticed that on XX/XX/XXXX I was charged {$2700.00} in interest fees. I had a promotion for 18 months interest free which started in XX/XX/XXXX. The amount was for XXXX. I called CareCredit and was told because I had not paid the total amount by the end of the 18 months that was my interest for that purchase. The interest is half of the prinicple!!! I was told my APR rate was XXXX. How is {$5200.00} at XXXX APR come out to {$2700.00} in interest??? IS THE XXXX HIGHER IF THE PRINCIPLE IS NOT COMPLETELY PAID??? I had another purchase previously to this last one and I got charged in XX/XX/XXXX {$2600.00} in interest fees. I did not get the principle amount due to being put on hold several times. I noticed on the statement that I have another promotion that is coming up in XX/XX/XXXX. I will never finish paying. I try to pay more than the minimum amount and have not missed any payments. This practice that Synchrony has is deceptive. I need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10472
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Account name : SYNCB/JCPENNEY Account number : XXXX Account type : Charge Card Responsibility : Individual Date opened : XX/XX/XXXX Status : Paid, Closed. Status updated : XX/XX/XXXX I have disputed an account I had opened with SYNCB/JCPENNEY since it was closed and the account has never been removed from my credit report. I opened this card on XX/XX/XXXX to begin building credit. All of my payments were on time and I never missed a payment. I called SYNCB/ JCPENNEY customer service multiple times to inquire why they were reporting my payment as late to the credit bureaus when I was paying on time. SYNCB/JCPENNEY informed me they would verify this and update me as why this was occurring. However, SYNCB/JCPENNEY never updated me as to why my payment history was incorrect. I eventually requested for the account to be closed due to the constant errors of SYNCB/ JCPENNEY . I have disputed this through SYNCB/ JCPENNEY , XXXX XXXX XXXX, and XXXX since the account was closed in XXXX. SYNCB/ JCPENNEY has reported to XXXX XXXX XXXX, and XXXX that my payment history was verified but it was never verified. I then requested additional information about the method of verification used. SYNCB/ JCPENNEY XXXX XXXX XXXX XXXX, and XXXX were required to respond within 15 days. SYNCB/ JCPENNEY XXXX XXXX XXXX XXXX XXXX and XXXX failed to provide this information in a timely and responsive manner, which are violations of federal regulations. SYNCB/ JCPENNEY has violated Consumer Report and Information Sharing Section 603 ( d ) ; 15 U.S.C. 1681a ( d ) ( i ) of the Fair Credit Reporting Act. SYNCB/ JCPENNEY has failed in their duty to furnish accurate information to the credit bureaus. SYNCB/ JCPENNEY has also failed in their required duties upon notice of a dispute through a credit reporting agency and their required duties upon notice of a dispute from a consumer ( direct disputes ). SYNCB/ JCPENNEY also failed to send me a negative information notice informing me of the negative information they would be reporting to nationwide consumer reporting agencies. XXXX, XXXX, and XXXX have failed in their required duties and examination procedures to verify the accuracy of the information reported to them from SYNCB/ JCPENNEY XXXX I have listed below the exact federal codes of the Fair Credit Reporting Act, that SYNCB/ JCPENNEY , XXXX XXXX XXXX XXXX and XXXX have violated : CFPB Consumer Laws and Regulations Duties upon notice of dispute from a consumer reporting agency Section 623 ( b ) ; 15 U.S.C. 1681s-2 ( b ) This section requires that whenever a person, such as a financial institution, receives a notice of dispute from a consumer reporting agency regarding the accuracy or completeness of any information the person provided to a consumer reporting agency pursuant to Section 611 ( Procedure in Case of Disputed Accuracy ), that person must, pursuant to Section 623 ( b ) : 1. conduct an investigation regarding the disputed information ; 2. review all relevant information the consumer reporting agency provided along with the notice ; 3. report the results of the investigation to the consumer reporting agency ; 4. if the investigation finds the information is incomplete or inaccurate, report those results to all nationwide consumer reporting agencies to which the financial institution previously provided the information ; and 5. if the disputed information is incomplete, inaccurate, or not verifiable by the person, it must promptly, for purposes of reporting to the consumer reporting agency do one of the following : a. modify the item of information. b. delete the item of information. c. permanently block the reporting of that item of information. Duties upon notice of dispute from a consumer ( direct disputes ) Section 623 ( a ) ( 8 ) ; 15 U.S.C. 1681s-2 ( a ) ( 8 ) ; 12 CFR 1022.43 General rule. A furnisher must conduct a reasonable investigation of a direct dispute ( unless exceptions, described later, apply ) if the dispute relates to : 1. the consumers liability for a credit account or other debt with the furnisher, such as direct disputes relating to whether there is or has been identity theft or fraud against the consumer, whether there is individual or joint liability on an account, or whether the consumer is an authorized user of a credit account ; 2. the terms of a credit account or other debt with the furnisher, such as, direct disputes relating to the type of account, principal balance, scheduled payment amount on an account, or the amount of the credit limit on an open-end account ; 3. the consumers performance or other conduct concerning an account or other relationship with the furnisher such as, direct disputes relating to the current payment status, high balance, payment date, the payment amount, or the date an account was opened or closed ; or 4. any other information contained in a consumer report regarding an account or other relationship with the furnisher that bears on the consumers creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Negative Information Notice Section 623 ( a ) ( 7 ) ; 15 U.S.C. 1681s-2 ( a ) ( 7 ) ; 12 CFR 1022.1 ( b ) ( 2 ) ( ii ) Section 623 ( a ) ( 7 ) requires a financial institution to provide consumers with a notice either before it provides negative information to a nationwide consumer reporting agency, or within 30 days after reporting the negative information. Institutions may provide this disclosure on or with any notice of default, any billing statement, or any other materials provided to the customer, as long as the notice is clear and conspicuous. Institutions may also choose to provide this notice to all customers as an abundance of caution. However, financial institutions may not include this notice in the initial disclosures provided under Section 127 ( a ) of the Truth in Lending Act. CFPB Examination Procedures Consumer Report and Information Sharing Section 603 ( d ) ; 15 U.S.C. 1681a ( d ) ( i ) ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Negative Information Notice Section 623 ( a ) ( 7 ) ; 15 U.S.C. 1681s-2 ( a ) ( 7 ) ; 12 CFR 1022.1 ( b ) ( 1 ) ( ii ) 1. If the entity provides negative information to a nationwide consumer reporting agency, verify that the entitys policies and procedures ensure that the appropriate notices are provided to consumers. 2. If procedural weaknesses or other risks requiring further investigation are noted, review a sample of notices provided to consumers to determine compliance with the technical content and timing requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I have a CD with Synchrony Bank. Today I called to cancel it. When I asked about the penalty, I was told it is 6 months. I asked where was that in the details of the loan since it does not show anywhere in the loan online or during the application process. I learned it is hidden deep in their website. It is clear they do not want consumers to see the details. You have to go to another site and download a PDF and go through the whole document to try to find it. Are there regulations around this? Can they make it so difficult to see the terms? It seems unfair. I talked to an agent. Was told I can file a complain. I was put on hold for 10 minutes and never heard back from anyone. The Chat feature is unavailable due to high traffic. There is no email to submit a complain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Good afternoon Sir/Ma'am, I sent the credit bureaus ( XXXX, XXXX and XXXX ) letters on XX/XX/2023 asking them to verify the debt on my report they have sent back stating that everything is verified correctly. XXXX is the only credit bureau that sent me back documents within the thirty day period with verification and XXXX sent an email. XXXX is still reporting inaccuracies and have yet to respond. My credit reports are still showing inaccuracies. By law 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. I have listed below the accounts name number and addresses. Name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SYNCXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Very Respectfully, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92154
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XXXX/XXXX/22 I took a a cashiers ck in the amt of {$3800.00} to a Sams club to pay off my Sams credit card account. The payment was posted by Synchrony Financial who manages the Sams credit cards and a week later it was reversed. They said it was returned by the bank in which had issued it. I got confirmation from the bank that it was not been returned. When I called, they asked that I take it back to any Sams Club store and have it resubmitted. I then took the cashiers ck to another store on XX/XX//22, they said I had to take it through the cashier and they would process it. It was again posted to my account and a week later it was again reversed and my account was closed due to having 2 payments returned. I contacted the bank again to see if the cashiers ck had cleared and it had so I sent a dispute to Synchrony showing that I had made the payments and it was corrected but they would not reopen my account. I also have a CareCredit card that is also managed by Synchrony and because they show 2 payments returned on my Sams card, Synchrony also closed my Carecredit card and both are reported as closed by creditor on my credit report which I consider as derogatory comments. It will affect my credit score for something that was not my fault. Both cards were paid off with cashiers checks and both are managed by Synchrony Financial. I disputed the closing of my CareCredit card and they stated that the Sams store reversed my payment both times that I took it up there. If that was the case, why would they then reverse the return and post it to my account? They told me I had to contact the store to find out why it was initially reversed on both occasions. I have called multiple times and spoke to the frontend managers at the store located in XXXX XXXX, Texas. I was told that I would get an email or a call from the accounting dept to try and see what happened but no one has called. I called and asked to speak to the store manager and they refused to let me speak with him. I have had my CareCredit card for a very long time, they will not reopen it unless I can prove that the payments on my Sams card were reversed in error by Sams Club. I can not get anyone to tell me why a cashiers check was reversed or anyone to help me with the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75062
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A