Date Received: 2024-02-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I, XXXX XXXX, am formally writing this complaint to the CFPB because I, XXXX XXXX, am having issues getting SYNCHRONY BANK to perform an investigation into existing inaccuracies reported in my consumer reports. I, XXXX XXXX, have reason to believe that there is some form of miscommunication or misunderstanding because SYNCHRONY BANK refused to do an investigation into the inaccuracies, I had brought to their attention through a written notice of dispute around the date of XX/XX/2024. SYNCHRONY BANK assumed that I, XXXX XXXX, was a credit repair company. I, XXXX XXXX find this hard to believe because I sent them a proper written notice of dispute, ID, the last XXXX digits of my social security number, my email, and copy of my consumer disclosure report from XXXX XXXX XXXX, and the nature of the inaccuracies that need to be investigated. This complaint is to ensure compliance from SYNCHRONY BANK. There was a follow up letter that was recently mailed to SYNCHRONY BANK as a result of the perceived misunderstanding.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37130
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-31
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have had a care credit card for quite some time now and have paid as agreed. There were two instances where I accidentally chose the wrong payment account which caused a payment to be missed by the due date, but each time the payment was completed with the correct account more more than two days later. Both times company was made aware and both times they even waived the late fee given the situation. I went to go use it for my pets care and it turns out synchrony just closed my account without any prior notification. Their excuse was because of those two payment issues- which mind you are not missed or late reported payment on credit bureaus neither time did it lapse more than 5 days before issue was corrected. I tried having the issue escalated and they could only tell me that they had the right to close the account for any credit related reason- which again mind you this is not a credit related reason. Further more, they are putting my credit score at jeopardy with these irresponsible practices. I want them to reopen my account unless they can prove a real reason that I have no managed my account responsibly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 68107
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-31
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I called Synchrony Bank to let them know that I wanted a paper bill without the charge of {$1.00} a month for the paper bill. I also asked can they provide to me in writing where it states in the terms and conditions that they can charge me this {$1.00} each month for providing a paper bill. They told me that they can change the terms when they want and that they could not provide that in writing. I think that this is ridiculous and that this should be investigated to find out how a bank can change the terms and the consumer is supposed to bow down to their conditions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31312
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I took out an original loan from Care Credit through Synchrony Bank for my son 's dental work. It was less than {$2000.00} loan I believe. The company took out auto payments for 2 years. Recently, I noted that I was still paying and my balance was not going down. When I investigated on their website, I realized that I had a No Interest " special '' that ran for the first 24 months which I am sure was in my original agreement so I am not disputing that. What I am disputing is the notification as that period was about to expire which I do not recall receiving anything about- via email or regular mail. The interest essentially more than doubled the balance ( > {$1400.00} when balance was {$1300.00} ). I called today to ask about it because I honestly had not recalled that was part of the deal when I signed up 2 years prior and had not received any timely notification when it was about to end. I asked if I could make any arrangements to have that interest reduced if I paid the loan off entirely? The rep said that was not an option. The interest was there and there was nothing I could do but pay it off. Although, again I fully acknowledge that it I am sure said something about this when I first signed up ( through the dentist when my son was needing the dental work ), I feel as if this is gouging the consumer and doing so intentionally with no timely communication reminding you that the interest was going to double the loan and it was going to now take 13 years to pay off a {$2500.00} loan. That is taking advantage of consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Companies such as XXXX XXXX XXXX and SYNCB/Amazon used my information without my consent which got me hard inquiries in my credit report. I did attempt to apply but never got an agreement or consent to use my information to read my credit or any other personal information of mine. I wish for these two unknown credit companies to remove those hard inquiries from my credit report for no further action to occur without my authorization. These inquiries without my consent occurred on XX/XX/2022. For the right of my authority, I recommend for the following companies to politely remove these hard inquiries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19134
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: When I see the pre-approval notice for a Verizon Visa Card on Verizon website, I selected " Apply Now '' and it asks for the last 4 SSN and phone number, texts a security link, and then after clicking it, it says : " Our records indicate we have previously received your application. At this time you may not resubmit your request. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: On or about the XXXX or XXXX of XX/XX/2024, I attempted to purchase a product from XXXX XXXX. I have a credit card with them for such things and that card is issued by Synchrony Bank. That request was denied and I found it hard to understand why because I have an excellent credit rating and I've done business with them previously. One or two days later, I received an e-mail from what looked like Synchrony Bank about this transaction and requesting information from me before I could see the details. They asked for my SSN and and my zip code and a reference number that they provided on the e-mail. I entered the info they asked for and clicked on 'see details ' at which point I was told that the information I had entered was not consistent with their records. I wasn't given any more information than that. I thought there was something strange about the whole thing so I contacted XXXX and Synchrony Bank the next day to see if either of them had sent such an e-mail and I was told by both that they hadn't. I decided at that point to pursue security measures to protect myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34116
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing an account
Subissue: Problem with renewal
Consumer Complaint: MY CD is up for renewal on XX/XX/XXXX - I called customer service to inquire about renewal and was quoted 5.3 % for a 9 month renewal. I agreed and asked to process that renewal. I decided to open another CD at that rate and called back XXXX minutes later - and was quoted a rate of 5.13 % - saying that the rates had dropped. I asked about the previous call and was told that I would not get the other initially quoted price - since they had a problem with their system not having been updated. The customer service calls are recorded and my version of this call can be verified. I believe that if a bank customer service representative gives me a rate that should be honored. Otherwise- they can process any percentage after I get off the phone without any accountability. I am asking that the XXXX renewal rate of 5.3 % for XXXX months be honored. I am still waiting for a supervisor. Banks need to be honest in their dealings with customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX I received notice from Synchrony Bank, that issues and administers the Lowes store credit card. They have unilaterlally changed terms, the most egregious is the imposition of {$1.00} monthly " statement '' fee should I choose to remain on paper statements. Synchrony wants me, the consumer, to pay to receive a necessary monthly statement, especially since I accepted their previous offer for deferred interest, extended payments on a large dollar purchase. Financial companies have a new trick to boost their profits by having the consumer bear their required expenses -- like providing a monthly statement. This is blatant cost shifting to the consumer. It's the new trick. I'm asking the CFPB and the FTC to investigate and outlaw these practices. Forcing consumers to " e-statements '' without compensating them for their monthly internet access charges is unconscionable ; and should be ( it not already ), illegal. Because I am unwilling to accept this shameless corporate thievery, I declined accepting the new terms. Of course, because these are not really " negotiable '' terms, but unilateral, my account was immediately closed. Lastly, the new returned check fee and the Penalty APR was increased to astronomical levels : {$41.00} per return payment fee ; and 37 % APR. Unbelievable. What corporate XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I opened up an account with synchrony Bank for XXXX XXXX to purchase furniture. I was making all of the payments on time and actually paying over and they closed the account. No warning no information sent just close the account now theres a collection agency calling that wont provide any information called XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78640
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A