Date Received: 2023-07-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/22, a full payment was made to my Paypal credit in the amount of {$3400.00} from my XXXX checking account. My paypal typically is a minimum payment auto pay transaction. I saw this come out and stopped the transaction via the XXXX website. The money was pulled out of my account but not paid towards the balance owed to my Paypal. I called Paypal and they claimed I made this payment via their app, even though I didnt remember doing so. I didn't care at this point so i didn't argue that matter, I just wanted either my money back or my balance paid off. I was now out the money in my XXXX account, but the balance was not paid on paypals end. I then called XXXX, they sent me the ACH transfer information and told me I had to file the complaint through the merchant. I then spent the last year and a half disputing this through Paypal with no conclusion. I've submitted all the documentation they requested, I've submitted countless claims. They deny my claim over and over. During the " claim time frame '', Paypal removeds the balance on my account but then within 30-90 days, they put the balance back on my account!! This has now happened multiple times over and over and over again -- I imagine this is putting a huge hit on my credit report as well but I haven't taken the time to look into it. Not to mention I'm still making the minimum payments on this {$3400.00} to paypal so I dont ' get derogatory marks on my credit as well!! I essentially had to give up with Paypal since I was getting nowhere and called XXXX for help again. They didn't bother to help, they just completely denied my claim because its past 90 days and claiming there is " nothing they can do. '' My bank lost {$3400.00} and refuses to find it for me? How does this make any sense? So now I am out {$3400.00} and both of my financial institutes refuse to help me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: They have a hard inquire on my credit report and I never applied for an account with their company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have a paypal credit account and I used it to purchase three eyeglass frames from XXXX. When the order was delivered I advised the company that I did not receive it nor did I sign for it. The company would not help me so I turned to my credit card company Synchrony Bank for assistance and they would not help me with the issue cause it showed a signature I still advised them that it wasnt me. I disputed several times up until last month where I provided a letter from the post office indicating that the carrier sign on my behalf because of Covid 19 protocol and left the package and they would not reinvestigate my claim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have had a running battle with Synchrony Bank. I keep paying off my monthly total and they keep charging outrageous interest. Here 's 2023 : Month Balance* Interest Rate XXXX {$300.00} {$6.00} 25.3 % XXXX {$140.00} XXXX 68.7 % XXXX {$400.00} {$9.00} 28.3 % XXXX {$380.00} {$10.00} 33.0 % XXXX {$540.00} {$15.00} 33.7 % XXXX. {$350.00} {$18.00} 61.3 % * WHAT they claim, but that wasn't my balance posted on line. They refunded the {$18.00} after I protested for the last 3 months and they told me last month IF I paid off the {$200.00} there'd be no interest. They still applied it any way. I DON '' T like there shady practices. I go on line EVERY month ( XXXX ) to get my balance, except the value posted wasn't my true balance. Took me 3 months to get that straight, and I complained then about unfair interest charges. Synchrony Bank is gouging theor customers and not being transparent with your balance owed. I have 5 other cards ( general and dedicated stores ) and this was the ONLY ONE I had issues with!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75771
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: This is with Carecredit. I had XXXX done and had my balance of about {$4000.00} on a Carecredit card. I signed up for autopay as I assumed the amount each month would hopefully pay off the balance by end of promotion period. Because I had this on autopay, I have no need over the months to really necessarily look at my statement. It wasn't until XXXX of this month I received a text message that I would receive a warning that I would incur interest on my next payment. So I logged into Synchrony.com and saw that in XXXX I incurred a ~ {$2100.00} interest plus about {$90.00} interest on XXXX, XXXX, and XXXX. For a total of about {$2500.00} interest on top of the {$4000.00} XXXX XXXX I owed. I tried called multiple times for forgiveness to remove or reduce the interest but I was denied. I never received any kind of notification from Carecredit or Synchrony any warnings that I would incur a {$2100.00} interest. No text or email warnings. Just emails regarding my statements. I think Synchrony takes advantage of people like me because they know people can just be lazy and set the monthly autopay to " minimum payment ''. Then by doing so, people will never really necessarily look at their statements each month because they think their autopay will satisfy every month. If Synchrony really wanted people not to pay the big interest, then they would have done everything they can to warn people out of their complacency that they would be hit with a big interest payment soon. Making people look at statements is not good enough. Most people are too busy with their lives and don't always need to look at statements with autopay turned on. They don't really quite make any effort to reach out to warn me. They want to silently let people 's minimum monthly payments to go through and then be hit with a high interest suddenly and silently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48307
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I initiated an electronic transfer of {$12000.00}, from my Joint Synchrony High Yield Savings account, where I am the primary owner of the account, and my wife is the secondary owner. The destination account for the transfer is also a XXXX XXXX account owned by me and my wife at XXXX Bank ( a.k.a. XXXX ), where I am also the primary owner, and my wife is the secondary owner. These XXXX accounts had been recently linked to enable electronic transfers, following the the Synchrony Bank process, which involves the typical XXXX small test-deposit verification process. This means that the ownership and exact information of the XXXX savings account had already been verified by Synchrony. On XX/XX/XXXX I received an email from Synchrony Bank with the subject line : ALERT : Your transfer # XXXX did not complete, and the email went on to explain that : a ) the transfer amount could not be deposited, b ) that the funds would be returned to the Synchrony Savings account within XXXX days, and c ) that if I required information about the issue I should call the customer service number provided in the email. I did call, of course, and the Synchrony agent on the phone informed me that there was a mismatch in the ownership of the receiving account, meaning that the ownership of the XXXX XXXX account receiving the funds did not match the ownership of the Synchrony account where the funds were being transferred from. I was completely baffled by this and tried my best to explain that this was not possible since both my wife and I were owners of both accounts, and furthermore, with exactly the same ownership structure ( me as primary and my wife as co-owner ). When I started asking the agent whether they needed anything from me to demonstrate that there was no mismatch in the accounts ownership, the agent interrupted me to tell me that the real issue was that he could see that there were several logins in the past XXXX weeks from geographies other than my home state ( Missouri ). Then, as I was beginning to clarify that, indeed, I had been traveling abroad the last XXXX weeks, so the logins were mine, the banker again interrupted me to inform me that, at that very moment a decision had been made to close my account because of suspicious activity. He also told me that our other joint account with Synchrony, a money market account, would also be closed. I was shocked! I asked the agent for information on a recourse, and he said I had none. I asked the agent what to expect ; what would happen next? The answer was that, after the funds of the failed transfer reappeared back in the XXXX Synchrony savings account, both the savings and money market accounts would be immediately closed. When closed, I would have no more access to them on the app or website, and the complete balance would be transferred out of Synchrony, and back to the bank accounts where they originated from, before they were deposited to Synchrony. He also said that the process would take XXXX to XXXX working days. At that point I was still shocked but happy to hear that my funds would be returned to me within a week. The total balance in or Synchrony joint savings account is {$12000.00}, and in our Synchrony joint money market account is only {$10.00}. The failed transfer funds reappeared in the Synchrony savings account almost immediately on XX/XX/XXXX, however, none of the other steps I was informed about occurred. The accounts were not closed, I continued to have online access to them via the app and website. The only apparent difference was that a restricted account flag appeared underneath both of them in the app dashboard, and of course no withdrawals or transfers were enabled. The funds were not being returned to their originating accounts. To understand this inconsistency, I called again Synchrony Bank customer service on XX/XX/XXXX to ask about the status of the account and when could I expect to see my funds returned to me. The new agent gave me a different answer than the previous representative. She indicated that our Synchrony accounts were not closed, but rather, under investigation. The reason for the investigation was the failed transfer, nothing about the international log ins. She also said the funds were locked in the account until the investigation was concluded, quickly indicating that there is no time limit so the investigation could go on indefinitely. She also told me that she could not give me any more information because the case was being looked at in the back office. I asked about any recourse to either clarify the situation or get access to our funds, but she said I had none. So, the bottom line is that Synchrony Bank frozeour joint savings and money markets accounts, seized the funds deposited in those accounts ( currently {$12000.00} and {$10.00}, respectively ). In my attempts to get an explanation and path for resolution I was given conflicting reasons for the issue ( first the failed transfer, then long ins I made while traveling, then the failed transfer again ). I was also given conflicting information on the status of the accounts ( first they were to be closed and later under investigation or restricted until further notice ). To date, Synchrony Bank has not reached out to me, via any means, either to request documentation about ownership of the accounts involved, my travel documents, or any other information they XXXX need to quickly resolve their investigation. I am not seeking that my Synchrony accounts be reinstated. Frankly, I dont want to continue being a client. What I want is to recover my money, and that if the bank needs information, that they reach out to ask for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63368
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Synchrony bank issuer of the Care Credit program decided to lower my credit limit. The issue is that per regulation b they are required to contact me in writing prior to the change which they did not do. They never even mailed anything. They sent an email to someone, and won't even tell me the email address they've been sending my personal statements and other notices to but were more than happy to confirm they're not sending them to my email or my mailing address. Another violation of regulation b.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Sams Club Synchrony never received credit card was billed for card never received also information about bill sent to credit bureaus! Have tried for months to resolve with no results called today XXXX XXXX was cut off while speaking with customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74105
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The last communication I received from the company was on XX/XX/2023, stating that " our review and resolution process may take up to 60 days from the date dispute was initiated. Thank you for your patience and we will respond to you once our research is completed. '' I have now been placed in delinquent status and receiving daily phone calls about a past due bill for a product that I can not use.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30134
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I financed a bed from a now defunct business. I cant find any info on what this name of the business was. The loan is from synchrony bank. The problem I am experiencing is that they failed to mention how deferred interest worked in full. I was told that as long as I made my payments I would not be charged any interest. What they failed to mention is that I had a deadline as well. They made no attempt to communicate this in store. and the app through which I pay did nothing to inform me of this coming issue. The info was there but only if I dug for it. They made no discernable attempt to make me understand the full breadth of the contract. On XXXX I started this line of credit. I was told that as long as I make my payments om time, no interest would accrue. I made all payments on time, sometimes more than the minimum. And on XX/XX/XXXX my undisclosed deferred interest date kicked in and I was immediately charged {$1300.00}, on XX/XX/XXXX they charged another {$71.00}, and on XX/XX/XXXX another {$66.00}. My minimum payment right now is {$95.00}. If things continue like this it would take decades probably to pay off, the APR is 29.99 %, they clearly intend to keep me in debt. This is designed to take advantage of people. I did contact Synchrony and all they had to say was " Sorry '' that I hadn't been informed of how this worked. They said I had a month after initial interest started to pay it off. But I failed to notice what they had done until the 30 days had passed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89434
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A