Date Received: 2023-07-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC, XXXX D.O.B : XX/XX/XXXX SSN : XXXX XX/XX/XXXX To whom it may concern, SYNCHRONY BANK , I am putting you on notice that you have violated my rights as a consumer. The charged off account you furnished on my consumer credit report is inaccurate and you have written off this charged off account on your taxes and received a tax credit for it. In addition to getting a tax credit for this cancelled debt you then sell the cancelled debt to a NON-AFFILIATED DEBT COLLECTOR ( XXXX XXXX XXXX ) this violates 15 U.S. Code 6802 ( b ) ( A ) ( B ) ( C ) you literally shared and sold my personal identifiable Information, my name, my address, my phone number, and my social security number with a complete stranger without my consent which is identity theft for additional profits. Once a debt has been canceled by the lender and the lender has written that debt off on their taxes and received a tax credit for that debt it can not be sold to a NON AFFILIATED third party debt collector for additional profits because the original creditor has written off the debt and received a tax credit for that debt and they are required to send the consumer a 1099-C that they must file on their federal income tax return because the account is no longer a charge off or debt it is now gross ordinary income as defined by the IRS. The consumer must file a 1099-C that they receive from the original creditor on their federal income tax return even if the consumer does not receive a form 1099-C, from the original creditor they must report the cancelled debt as gross ordinary income on their federal income tax return. The consumers income is not a part of their consumer credit report. The original creditor ( SYNCHRONY BANK ) and the debt collector who they sold the account to ( XXXX XXXX XXXX ) have fraudulently furnished inaccurate accounts on my consumer credit report. The IRS considers a cancellation of debt or charge off as gross ordinary income which must be filed on the consumers federal income tax return. The fraudulent actions of the original creditor ( SYNCHRONY BANK ) along with ( XXXX XXXX XXXX ) the debt collector they sold the account to has caused me and my family financial stress that has affected our general mode of living this is a a nightmare! I would like the CFPB to investigate the actions of these two companies their actions violate multiple consumer laws that they continue to ignore and refuse obey. The U.S. CONGRESS put consumer laws in place to protect consumers so that the proper authorities will enforce them and bring to justice the violators that break them! ( The lender must file Form 1099-C and send you a copy if the amount of debt canceled Is {$600.00} or more and the lender is a financial institution, credit union , federal government agency, or other applicable entity as discussed earlier in chapter1. The above paragraph is taken directly from IRS publication 2021. INCOME DOES NOT GET REPORTED ON THE CONSUMER CREDIT REPORT!!! SYNCHRONY BANK AND XXXX XXXX SERVICES HAVE VIOLATED : 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. I demand that you delete this erroneous and inaccurate account now from all major consumer reporting agencies! XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27262
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: A few months ago I had fraud on my American Eagle credit card. Shortly after I was no longer able to see my account online. I attempted to resolve this with customer service but they did not help me. My most recent chat XXXX did not assist me either. I have not seen my account for months and I'm not getting statements either. I have attempted multiple browsers and a mobile device to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11563
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have been using Care Credit for over 10 years now. My wife, XXXX XXXX, is an authorized user so we both have made purchases over the years. Some of these purchases would be " promotional purchases '' which means no interest is paid within 6/12/18 months. I am having a couple of issues with Care Credit. First, the biggest issue. The monthly balance due does not add up to the detailed purchases over the past several years. As of today, XX/XX/2023 my balance shows {$3000.00} with a minimum due of {$99.00}. However, when I print up the statement that shows purchase history, the balance does not add up to the amount owed. When added up, the total comes out to {$1300.00}. I will be sending additional documentation showing proof. So, the first question is, where's the remaining {$1600.00}? My second issue, I have sent multiple email over the course of two years trying to get some sort of explanation of how they came up with these numbers, but I don't get an actual answer or printed statement of these supposed numbers. My third issue, many times I have called to make a payment and have it allocated towards certain purchases and then follow up with an email. Some of these purchases would supposed to get paid off, then then when I look online it shows that I still have a balance. How is that possible? I feel like there's some shady things going on with Care Credit 's accounting as I have still yet to have received a proper answer. I will be sending documents via fax or email, as soon as I get the correct contact information. Thank you for your help. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: These people do not respect hours or days, holidays or weekends, same call 20 times a day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33189
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had autopay set up on my Lowe 's credit card through Synchrony Bank, and it had been paying itself when I used it periodically since opening it in XXXX, but since XXXX, the payments have stopped going through, and I wasn't notified of it until I manually checked in on the account and found that the XXXX 's app that I had been using to pay was not letting me log into my account, so I tried to log in a browser on my laptop instead, and found that I had to set up an account directly with Synchrony to manage my account, and upon doing so, I found it delinquent. I called Synchrony, and they told me that they no longer process payments through the payment center in the XXXX 's app where I had been managing the account and that they don't have any control over the payment center on the XXXX 's app or whether it actually takes payments. The amount due was less than {$20.00}, which I had already submitted a payment for before calling Synchrony. While on the phone with Synchrony, the rep said that due to the confusion and inconvenience of the situation, they would clear the charges and retroactively remove the missed payment status on my account so that my credit would not be harmed. However, my score has since been updated and now reflects that the account is delinquent and 30 days late. Maybe this will be fixed in another 30 days after another statement is posted, but if you have to retroactively correct your own records, it needs to happen immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85395
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have two balances on my Lowe 's card, which is managed by something called Synchrony Bank : a " regular '' balance that accrues interest, and a promotional balance that doesn't. I noticed on my last bill that I had been charged interest on the regular balance ; this was confusing to me because I had been making regular payments to satisfy the regular portion of the balance. When I spoke to an agent in an online chat ( " XXXX '' ) he assured me that payments are applied first to " regular '' or non-promotional balances, and then to promotional ones. But my last payment had not been applied that way : roughly was applied to the promotion ( i.e. no interest ) balance. The one before that had also not been fully applied to the regular balance. Had these payments been applied correctly, my regular balance should have been satisfied. The agent agreed this was a problem but said the bank would only go back XXXX days to " reallocate payments '' and correct it. I'm not sure why the arbitrary limit was imposed. " XXXX '' couldn't tell me. Making matters worse, the end date of my promotional balancewhich much be paid in full by then to avoid interest chargesis not noted on my bill. Together with the misallocated payments, this seems obviously designed to lure consumers into paying interest that should not have been charged. It's not just a matter of reading my bill, either : not only could I not find the promotional end date there ( although there's a box for it ; it says " until paid off, '' which implies that I have forever to satisfy the obligation ), but important information like how minimum payments are calculated and how payments will be applied is not included either. All in all : very sketchy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17325
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: credit card was settled on XX/XX/2022 for the amount of {$710.00} card is still showing on my credit report for {$1100.00} I received the 1099-c of cancellation of debit I have contacted the company and the credit reporting but no one has helped
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I had my transmission fixed, at XXXX XXXX XXXX XXXX, in XXXX AZ and I was told that I would be able to use the promotion, that I wouldn't have to pay interest, for XXXX year, since it was a large purchase. I was hit with a large interest, for the past couple of months. I spoke to Synchrony car care and they told me to speak with the merchant. I called and spoke to XXXX XXXX XXXX, they told me that it was the problem with the credit card company and I would have to contact them back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: COMPLAINT FORM I am a XXXX born in XXXX. On a social security payment of {$920.00} retirement monthly I was issued a credit line of {$4000.00} with a XXXXXXXX XXXX XXXX XXXX. Way beyond my age and means ... ( Credit Baiting ) I was financing 2 businesses at the time and was using this this credit for my living expenses as a Business line of Credit. I was sending in {$300.00} a month to cover the payment and the balance kept kept rising. I requested the account be locked and closed in XXXX... No response, balance kept rising. This was totally out of control causing a financially taking advantage, bullying, and Elder abuse situation. There has been an increase of {$500.00} in balance after I requested the accounts being closed. I need help in dealing with this situation as it is out of my hands, and I need protection as I will be put into collections as the balance continues to rise. It seems all my online accounts have been compromised, and information disseminated Is all this a coincidence? Paypal Master card Raided canceled. XXXX XXXXXXXX XXXX XXXX raided canceled. XXXX XXXX XXXXXXXXXXXX XXXX XXXX canceled. XXXX XXXX XXXXXXXX XXXX XXXX canceled. Documentation forthcoming
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 830XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Signed up for a new credit card and they said it would not affect my credit score and they pulled a hard inquiry on my report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A