Date Received: 2023-09-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX a letter was sent to Synchrony Bank via USPS. The letter was formatted per and sited Fair Debt Collection Practices Act stated that the account is disputed and validation is requested. The letter made clear that it was NOT a letter of verification of mailing address or other information, but of validation per the FDCPA. Per that act, it informed Synchrony that they had 30-days from the date of the letter to respond, which they have failed to do. The letter also contained a formal request for DO NOT CALL or EMAIL, which Synchrony has abided by, which would indicate receipt of said letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48080
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX a letter was sent to Synchrony Bank via USPS. The letter was formatted per and sited Fair Debt Collection Practices Act stated that the account is disputed and validation is requested. The letter made clear that it was NOT a letter of verification of mailing address or other information, but of validation per the FDCPA. Per that act, it informed Synchrony that they had 30-days from the date of the letter to respond, which they have failed to do. The letter also contained a formal request for DO NOT CALL or EMAIL, which Synchrony has abided by, which would indicate receipt of said letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48080
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing to convey my ongoing concern regarding erroneous late payment entries on my credit report. Despite multiple requests for resolution, this issue remains uncorrected. I want to stress that these late payment entries are inaccurately recorded, and I have provided substantial evidence confirming my consistent and timely payments to SYNCB/CHEVRO XXXX. Despite my previous attempts to rectify this matter and the supporting documentation I have submitted, the incorrect late payment entries continue to appear on my credit report. I kindly request that you take the necessary steps to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that these accounts are corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: These accounts listed are continuing to violate my rights as a living being. I have disputed these accounts several times before and requested that they cease and desist all communication and collection activities including communicating to me through credit reporting agencies. I have received a 1099-C from ( CANCELATION OR DISCHARGE ) Synchrony for each of these accounts listed below. Per IRS rules, these accounts are considered income and income is not reported on credit report. I'm trying to balance my books but Synchrony has made me victim to trafficking and using debt bondage to enslave me. I also rescinded portions of contract which includes rescinding any authorization I may have given to report any negative activity to credit report, rescinding security interest I may have given, rescinding any rights and titles I may have given up. I am going to file an arbitration claim with FINRA and file investigative complaints to SEC and IRS and XXXX. Per 15 U.S. Code 1681b a report only includes information by written instructions by the agent or principle of the credit report. FCRA 15 USC 1681a also states that credit reports can not have transaction history between consumer and person making the report. PayPal Extras Mastercard Account Number Ending in XXXX PayPal Credit Account Number XXXX in XXXX Ashley Furniture HomeStores/SYNCB Account Number Ending in XXXX Amazon Store Card Account Number Ending in XXXX Lowes XXXX Card Account Number Ending in XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I am applying for car loan was told credit card was on my credit. Did not apply for card & was opened without my knowledge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79106
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TO : CARECREDIT ACCOUNT : XXXX I am writing to request that the interest charges on my credit card account be waived. I have been a loyal customer of your company for many years, and I have always made my payments on time. However, due to unforeseen circumstances, I was unable to make my full payment last month. XX/XX/XXXX INTEREST CHARGE ON PURHCASES {$2600.00} I understand that interest charges are a normal part of having a credit card, but I am hoping that you will make an exception in my case. I am committed to making all my future payments on time, and I am confident that I will be able to pay off my balance in full within the next few months. This charge was for nearly over half my original balance. I appreciate your consideration of my request. XXXX XXXX XXXX : XXXX STATEMENT SHOWING INTEREST CHARGES
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75098
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: On XX/XX/2023 I activated a Verizon Visa card through Synchrony Bank with a credit limit of {$8000.00}. I was about to leave for a vacation to XXXX where I planned on spending about $ XXXX on the XXXX card. I wanted to keep my debt to credit ratio around XXXX %, so I was interested in raising my credit limit by {$2000.00} for a total of {$10000.00}. When I opened the Verizon Visa card app on my XXXX, there was a banner right in front on the main account page asking me to request a credit limit increase ( see attached screenshot ). This was very convenient so I naturally clicked on the link and requested a {$2000.00} increase on my credit limit. I was immediately denied the credit limit increase with the explanation that my account had not been open long enough to request an increase. This conclusion was clearly contradictory to the prominent link on the app, inviting me to apply for the increase. If my account was too new, it was misleading for the app to advertise the credit limit increase in the first place. If I was not eligible for that promotion, it was misleading to show it to me. In the last 2 months since being denied this credit limit increase, I have noticed my credit score drop. In that period, I have made all credit card payments on time and in-full and even finished paying off a {$40000.00} car loan. The denial for the Verizon Visa credit limit increase has been the only negative event that could have dropped my credit score over the last 2 months, and this only happened because I was mislead by the card provider.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94015
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Synchrony Bank closed my revolving account that had XXXX balance, no negative marks or past due history without notification. When contacted was told they closed it due to negative account history with other Synchrony accounts, and a negative mortgage mark on my credit history. Upon additional review.. I have two other accounts with this same credit company with no negative history with are and have been current for a long time. My mortgage was disputed due to fell behind while was in the process of selling. The house has since sold and balance is XXXX. I feel things are not being reported correctly which has impacted my ability to obtain credit at the time I needed to use it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62702
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Picked up an order from a store, but they were out of an item. The store claimed to have refunded it, but some time later I realized this wasn't the case. I disputed part of the charge using the form on the account website and submitted it through their online messaging system as directed. I've now done this twice, once on XX/XX/XXXX, and once around XX/XX/XXXX ( don't know exactly ), but I've not received any written or any other communication from them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: Synchrony Bank has a shady practice of locking in customers in their CDs. When the CD is about to mature, they do not send any notifications but default renew the CD. When I ( user ) tried to cancel auto renewal of future CDs on their maturity date, I can not do so. The only way they allow this is to call them via phone 30 days before the day of maturity. Their online portal only allows to change the term of CD renewal ( duration and amount ) but does not provide the cancel renewal option. They auto renewed CD without notifying me and when I noticed and called them, they are saying I need to penalty to cancel the CD. Which I understand if I was canceling a CD that I created, however renewing my CD without notice, not giving me the option decide how my CD should mature ( renew or cancel ) ahead of time and then penalizing me for canceling my CD when I didn't intend is an unfair design practice and I would like Synchrony to honor my choices and limit when I can or can not withdraw my funds by making it very difficult to close the CD when they mature.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A