Date Received: 2023-10-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Synchrony bank systemically targets consumers with unjustified, unverified " late fees '' ... they purposely delay posting payments to collect late fees. They also consistently deliver their payment requests DAYS before the due date. When I ask for evidence of my payment being " late '', when I purposely send 10 days in advance, they don't produce any form of verification. They operate as more of a loan shark than a bank. The XXXX XXXX is passing legislation to prohibit this type of illegal behavior but Synchrony is trying to get as much late fee revenue as possible ... on multiple store accounts where they have bought the credit. CHARGING LATE FEES IS THEIR STRATEGY!?!?!?!?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94030
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: hi I had opened a lowes acct with synchrony bank in XXXX XXXXXXXX it had a XXXX limit. so yes I was using card. never missed a payment paid it down then used it up. well I got letter from synchrony yesterday saying they closed my acct wth. the excuse they used was couldn't handle high balances and supposedly had missed a payment on my other cards which is not true. then it said too many inquiries. wth. I used the card paid on time etc thanks to synchrony bank my credit score dropped XXXX XXXX not right. this is ridiculous and unfair. paying on time even if it was the minimum is right so wth is their problem. I would like my account reopen and in good standing with the credit bureaus. I am disputing other company that says I was a payment behind which is error thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85635
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I set up all my bills on autopayments. Whether they are bills that need to be paid in full each month or bills that payments are to be made and I keep track of those on a spreadsheet that has the balances and the dates that promo rates expire so that I can be sure to pay those balances off in time. On my XXXX Synchrony Bank Mattress Firm statement I saw that my promo balance of {$120.00} was going to expire on XX/XX/XXXX. The auto payment on this account is {$100.00}. So i made an additional payment early on XX/XX/XXXX ( {$25.00} ) so that when the auto pay on XX/XX/XXXX happened it would pay off that balance. I didn't think anything of it since I felt I was on top of it and just checked in on this account today and was shocked to see that the XX/XX/XXXX payment was only made for {$78.00} and I had been charged the entire deferred interest of {$420.00}. I immediately contacted Synchrony and the agent couldn't help me so I escalated to a manager by the name of XXXX ( ID XXXX ) and was informed by her that there was nothing they could do to reverse the deferred interest since I didn't pay it off in time. I explained that if they look at my history and the amounts that I paid and the extra amount I paid in XXXX that they could tell that my intent was to have that paid off. I asked why in the world would I leave it a little short when I was going to have to pay deferred interest? Her explanation was that part of the payment was going to the other promo rate that I had on there that doesn't expire until XXXX. So that left me short. My reply was that no where does it break down what part of each months payment go to different balances. It shows the total of the previous amount paid. I thought this was supposed to be the practice of all credit cards is that payments made go to the balance with the highest rate or with the nearest expiring rate? She explained there is nothing she could do because I agreed to pay the balance before the promo expired or else I'd be charged interest. I feel the way payments were applied and the way the balance to pay off is presented is very deceptive. It should be explicit on the statement which part of each payment goes to which balance versus a lump payment amount. It should also explain that if you make additional payments in a month that it impacts your auto payment. No where did it come out and say that the auto pay amount would change. The numbers add up as to what my intent was. She ultimately said there was nothing she could do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have been reaching out to these companys regareting me being a victim of Identity theft and they have not helped me. I have wrote letters regarding these accounts to get removed off my credit report. I have not been able to get any response or help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Electronic communications
Subissue: Frequent or repeated messages
Consumer Complaint: I did not consent, nor benefit or authorize any of the following inquiries : Inquiry - SYNCB
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I purchased an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for {$490.00}. With another product on the same bill, my total came to {$520.00}. The other product was satisfactory, but the aforementioned XXXX XXXX was defective upon arrival. Immediately after receiving the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I noticed it was non-functional right out of the box. I made diligent efforts to troubleshoot the product as per the owner 's manual but to no avail. Given that the product was not operational, I initiated a dispute with PayPal under the reference XXXX. After an extensive wait and multiple communications, the merchant proposed that I could return the defective product, but the cost of return shipping would be my responsibility. Considering the substantial weight and size of the product, the XXXX shipping label would cost nearly as much as the product 's original price. I reached out to the merchant to inquire if they would cover the return shipping, but I did not receive any response. Given the lack of resolution through PayPal and the merchant, I approached my credit card issuer, Synchrony Bank, to request a chargeback of {$490.00}, citing the reason as " Defective Product Received. '' Initially, the bank issued a temporary chargeback while they commenced their investigation. However, to my dismay, the chargeback was reversed in the merchant 's favor on XX/XX/XXXX. One of the pivotal reasons I opted to purchase this product online was due to the assurances provided by PayPal 's XXXX XXXX and the protective measures that come with credit card transactions. I had an inherent belief that these mechanisms would offer a safety net, ensuring my interests were safeguarded. I find it deeply concerning that despite these multiple layers of supposed protection, I find myself in this prolonged and arduous situation. I'd like to emphasize that over my tenure as a cardholder with Synchrony Bank, I've made transactions totaling more than {$10000.00}. Initiating chargebacks is not a habitual or recurrent action on my account. I've always approached my transactions responsibly, and I genuinely anticipated that the protections, especially in rare circumstances like these, would function seamlessly for a loyal and consistent customer like myself. Instead, I've been subjected to an extended waiting period, had to escalate the issue multiple times, and navigate a maze of processes, all for a matter that I believed was straightforward and should have been resolved in my favor from the onset.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98105
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I spoke with XXXX representatives for XXXX ( Syncrony ) regarding my last payment XX/XX/2023. I submitted a payment through my credit card to cover the balance, because the interest was astronomical and my payments were being absorbed by interest fees. I paid the whole balance and noticed this week ( of the XXXX XXXX ) that the money wasnt received. I called today, XXXX XXXX, at XXXX pm to ensure that there werent added fees since I paid the due date. The first representative, XXXX, verified my information and after hearing my concern stated that she understood and that there was a payment made but not sure why it didnt process. She waived the late fee, but said they would nt approve her to remove the interest fee. I respectfully asked to speak to her supervisor and she said she understood and would transfer me. I did state that I felt uncomfortable and at loss why I would need to pay {$30.00} in interest when I wasnt late paying, Im still unclear why the payment wast processed and how did they even get that figure..I just didnt understand why wouldnt they remove all fees while I processed the payment again. The next representative/manager named XXXX, XXXX # XXXX, was not helpful at all. He refused to connect me with his superior, he refused to give me a last name nor a telephone number, saying the supervisor doesnt accept calls. He kept saying he was unable to remove the interest fees due to a new policy, but offered me no tangible, certified information or anything. I told him I felt unvalued as a customer and I wanted to report this because the interest fees even before this felt immoral and like theyre taking advantage of me as a consumer and that Im trying to pay off my balance or trying again and the company is refusing to do the right thing. I then asked to have my account closed since they are taking advantage of me, not helping in any way, and dont value me as a customer. I felt really upset, unheard and powerless. I took a few screen shots, the day I paid it and one of my account that says I paid. Pay off balance as of XXXX, 2023 : {$1100.00} Pay off XXXX : {$1100.00} Rep : XXXX, id : XXXX Rep : XXXX, XXXX ID : XXXX The supervisors name given is XXXX, XXXX ID # XXXX Refused to provide a last name, refused to give a phone or other forms of communication and but gave the below address to write and who knows when and if Id hear back. XXXX XXXX XXXX XXXX, PA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17602
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Improper use of my reports. In accordance with the Fair Credit Reporting Act. This creditor has violated my rights under 15 U.S.C 1681 section 602 states I have the right to privacy. 15 U.S.C 1681 section 604a section 2 also states the Consumer reporting agencies can not furnish an account without my written instruction. Under 15 U.S.C 1666b, a creditor can not report a payment as late for any reason. I have late payments showing for XX/XX/XXXX, and XXXX, XXXX, XXXX, XXXX, and XXXX of XXXX I explained these payments were late because of not working because of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28311
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I reviewed my credit report on XX/XX/XXXX after purchasing a new car on XX/XX/XXXX and XXXX has this XXXX XXXX XXXX XXXX XXXX XXXX inquiry on my report with a XX/XX/XXXX date. I called the number listed on the report and spoke with a customer service person who wanted my SSN #. I provided this information, reluctantly, and they were unable to verify my information. And told me they would have to submit my information to their Fraud Unit. I have sent them a number of letters requesting information on who, how and where this request for a credit card was generated. To date I have not been able to resolve this issue. I did put a block on my credit as a result. However, I want this inquiry removed and I have written to XXXX requesting the same. In XXXX, my grandson received the same letter I received from Synchrony/SAM 's XXXX and XXXX denying him a credit card for which he did not apply for. He is listed as a SAM 's Club cardholder on my account which does not involve a credit card, just the membership card. The coding on my credit report for SynCB/Sam XXXX XXXX XXXX ; XXXX ( XXXX & XXXX ) and they do list a phone #. To date, this inquiry has not been removed from my credit report and it does effect my credit score now and will for the next two years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45239
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I received a care credit card from synchrony bank during a medical crisis with my dog. The promotion offered stated that there would be no interest charged if paid off within a year. Over the course of the medical situation we used the card a few times as well as once for an emergency dental repair for myself. At the time it was hugely helpful. The monthly statements were very limited in their information and it was impossible to find a statement with clarity re : promotion deadlines etc. I made every payment on time, often more than the listed amount. But the amount I was asked to pay was not XX/XX/12 the total required to stay within the promotional period. Apparently I did not meet the scheduled deadline. I received a bill for over {$520.00} in interest this month, I was told by the company representative it was 26.99 % the total, and there would be additional monthly interest charges of 2.24 %. I was told I could have 30 days to pay that off and the interest would be waived ( the first clear information I easily received ). When I said I would be filing a complaint with CFPB the chat screen suddenly went to a technical difficulties disconnected screen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A