Date Received: 2022-04-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage company SLS or Specialized Loan Servicing has not been properly applying our payments to our mortgage loan account and is continuously reporting that we are behind. This has be an ongoing occurrence but finally with the help of our HUD advisor and a senior mortgage loan officer at XXXX XXXX XXXX we have found numerous mistakes and miss applied funds on the loan. In XXXX XXXX we received Covid19 assistance from HUD during our forbearance with SLS and at that time they brought our loan completely current including ALL past late fees and legal fees. At this time we were to continue with our scheduled payment on XXXX and then we would be cleared to start a refi because our HUD advisor advised us to since we are at 7.4 % with SLS and they would not modify the rate. XX/XX/XXXX and XX/XX/XXXX payments were both made each totaling {$1100.00} and when we received XXXX statement it showed that they had not applied our last payments to our loan but instead to XXXX lines of fees totaling in the amount of {$1100.00} we still can't figure out were the other payment went. They also state the acct. is delinquent again and wont explain what the fees were for or reverse those fees and apply the payment properly even though they have been contacted by Us, our HUD advisor and our XXXX senior mortgage officer which is stopping our refi progress. PLEASE HELP I have sent some docs that my bank has provide we have more but they have loan # s and such if needed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS is not honoring a XXXX Bankruptcy Court Order from Day one. The statements do not reflect and have never reflected the court order put in place since XX/XX/XXXX. I have not been provided an accurate accounting for this loan since the Court Order was submitted to the lender. See Attached : Exhibit # XXXX XXXX XXXX of court order. I have tried to contact the servicer, Specialized Loan Servicing, who refuse to speak with me or acknowledge that this is a XXXX Court Order chapter XXXX agreement of a 3 year interest only loan repayment. All payment have been made timely per the agreement. From the very first statement the accounting has been incorrect and they are adding fees in excess of {$10000.00} to date. I only found this out by ordering a payoff Dated XX/XX/XXXX, See Attached Exhibit # XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX I received a letter from Specialized Loan Processing saying the Loan I had with XXXX XXXX XXXXXXXX XXXX was transferred to them for Servicing. I contacted them to make my payment for XXXX but they could not locate my account so I reached out to the previous mortgage company XXXX XXXX XXXX to explain my dilemma and they said I could make the payment to them and they would send it to the new loan Processing Company SLS. Although that was done they are not recognizing the payment towards my XXXX mortgage they call me multiple times a day and then when I call them back they transfer me from person to person to person to person and have been harassing me for additional mortgage payments above and beyond the mortgage payments that I always make on time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60644
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made my very first payment and set up the payment along with auto pay on XX/XX/XXXX. I finished setting everything up online and questioned whether I did everything correctly or not. After I completed everything I called the company to ensure that I had set everything up correctly. I spoke to an agent named, XXXX. He looked and said everything looked good as far as my payment and the amount I wanted to pay. The amount was supposed to be {$1500.00}. The next day a grand total of {$4700.00} was drafted from my account! I immediately called back to see what could be done to correct this issue. I was promised a refund minus what I owed ( {$1500.00} ). I explained that I needed my funds as soon as possible due to the need to pay other bills! They stated that there is no way to expedite my refund and that any costs I incur as a result of this issue would be mine to bear. They also processed my refund incorrectly and only intended to refund me in the amount {$1500.00} despite being charged {$3100.00} over what I intended to pay ( {$1500.00} ). Today, I spoke to a XXXX who was not only rude, but refused me his XXXX. The response I was given was unacceptable! They said that they did not care that I was filing this complaint or about any other measures I would take for resolving this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81007
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was taken over by an investor and a loan service company, who has given me the wrong information on the next payment due. Also, the recorded call was observed by both parties and acknowledged that agent gave the wrong information. Now the company is requesting two payments. I truly feel as though they're taking advantage of me and treating me unfairly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I have been a victim of fraud since XXXX and it has been well documented in the court. On XXXX my lawyer at that time informed XXXX XXXX of the fraud and that I will make the last payment until they clarify how they were able to buy two houses in my name and then sale one overnight and give me a new loan of my own house that I have requested 9 months ago. They never answer this and they sold the loan to XXXX XXXX with all the garbage loans bought by XXXX. Then on XXXX XXXX and XXXX XXXX XXXX left the case in case in the court, The case was closed by the court in XXXX and I thought everything was finalized. Then, in XXXX this company SLS loan servicing came with many wrong tactics claiming the loan belongs to them, they claimed foreclosure in my community and it was not true. They have canceled my homeowner insurance and placed their own. However, I continued paying my own homeowner 's insurance and flood insurance and my property taxes which they also have tried to remove me from it and they want to pay it. The harrasment has been enormous SLS come and place a paper/note on my door since XXXX take picture and remove the papers to avoid the home owner to find a lawyer and save the property form foreclosure. IT is not right. Fortunately, my case has been with lawyers but I want to know how many people has lost their house with this tactics? they call my phone as well. Now, They are charging enormous interest and charges without reason. Where was this SLS previously? so now they come at any year, buy a loan for a XXXX and make money like this? I need to save my house from these thieves called SLS please help me to find the answer because my lawyer does not know what to do next Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33193
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I had a second mortgage with XXXX XXXX XXXX. I was in the process of refinancing the mortgage. XXXX XXXX XXXX sold the debt to XXXX XXXX then that company sold the debt to Specialized Loan Servicing. The company started putting notices on my door saying I owed them a debt. A person would come to my house, tape a letter to my door then take a picture. They would also have people say they were inspectors taking pictures of my home to foreclose. I mailed a certified letter to Specialized Loan Servicing on XX/XX/XXXX. They signed for the letter on XX/XX/XXXX. I have the receipt and a letter back from them. Their letter states that my case is under review. In my letter, I asked Specialized Loan to provide me with the documents for the loan with my signature and the information for the loan. I asked Specialized Loan to verify the debt. I asked for the name and address of the original creditor, the account number and the amount owed. I waited for them to provide me with the information I requested in my certified letter. On XX/XX/XXXX, I sent another certified letter to Specialized Loan Servicing. They signed for it on XX/XX/XXXX. I informed them that they have failed to follow state and federal timelines. I informed them that they must stop contacting me, remove anything from my credit report and stop taping letters to my door. I informed them that sending a bill is not proof of a debt. I asked them to provide the method that they used to verify this account and what method did they use to make certain that the account was accurate. I provided them with the Michigan Attorney General timelines via a website link. I never heard from them regarding my request. They only send out bills. I recently received a letter from them stating that I was in default and their intent to foreclose on my home. XXXX XXXX XXXX was not my first mortgage. They were the second mortgage. Specialized Loan Servicing is requesting {$5100.00}. Their request isn't for the loan they feel I owe. They are requesting what they want in fees. They have stated that if I don't pay by XX/XX/XXXX, they will be foreclosing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48221
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My home equity loan was transferred from XXXX XXXX XXXX and Reporting ( XXXX ) to Specialized Loan Servicing LLC ( Specialized ) in XXXX. A payment I made to XXXX was not credited to my account. I attempted to make an additional payment to Specialized in XXXX of XXXX ( and received electronic confirmation of Specializeds receipt of that payment ), but that payment was not removed from my account. This has resulted in my account being shown as overdue when it is not. I asked Specialized to 1 ) credit my account for the payment that was made to XXXX, 2 ) confirm that Specialized will not debit my account for the additional payment that I attempted to make, 3 ) waive all late charges, 4 ) confirm that their actions will not have any adverse impact on my credit, and 5 ) provide me with an updated and accurate statement of the balance due on my account. To date, I have received no response from Specialized. When I called their customer service number, their representative could not or would not resolve these issues. I filed an online request for assistance and received no response other than their computer-generated email saying that my request had been received. I followed up several times on my initial request and have still not received a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: For years now I have been trying to work out loss mitigation options with the bank. Now I am now in foreclosure and there is a sale date of XX/XX/2022 I sincerely believe that the Bank / Lender are using the process to toll my account to build up fees interest and penalties to eat up the equity in my home and take my home from me. They are using my home as a cash register for Their benefit. Also the bank has committed fraud including counterfeiting to try and steal my home from me. See attached letter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10940
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: It would seem as though my loan was bought out by a third servicing company in just under 4 months. My payment is due today XX/XX/XXXX, but my new servicing company has yet to send me a welcome package, information on how to issue payments or any sort of communication, which alone is unbelievable and i wonder if even legal? After finding out who the new servicing company is through the old one, i have contacted them several times now to make a payment and sign up to auto-pay, but have yet to be able to. Aside from having to waste my precious time with long waits and transfers to different departments, i called just now XX/XX/XXXX to make a payment, but they said my loan has yet to be on-boarded and will have to wait leading me to believe that i am receiving interest accrual while they " onboard my loan. '' How is this not better regulated or made easier to the consumer? Why must i have to change auto-pay and jump through all these hoops every single month? How can they charge interest for their lack of timeliness or incompetence in on-boarding newly bought loans? New servicing company is " Specialized Loan Servicing, LLC. '' contact : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A