Date Received: 2022-05-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mother passed away XXXX XXXX XXXX due to XXXX. She had ACH payment setup to Specialized Loan Servicing to come out on the XXXX or XXXX of every month from her XXXX XXXX XXXX bank account since XXXX. When she passed away her house went into probate and I became the administrator of her account on XX/XX/XXXX. Once I was her administrator for her Estate I received a statement from the lender on XX/XX/XXXX. This statement claimed that she had missed 5 months worth of mortgage payments. XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} Total Unpaid Fees : {$6100.00} I made this payment of {$6100.00} on XX/XX/XXXX. Once the late payments were current the lender couldn't continue the foreclosure process. As I slowly began gathering more of my mother 's accounts I learned from her bank statements that the payment for XX/XX/XXXX {$1100.00} and XX/XX/XXXX {$1100.00} had been made. XXXX XXXX XXXX XXXX XX/XX/XXXX. XXXX ACH withdrawal Specialized loan XX/XX/XXXX XXXX ACH withdrawal Specialized loan These payments had been taken out on the provided dates above. The bank account was charged off on XX/XX/XXXX. When I informed SLS of their mistake they denied it every time I called excepted once on XX/XX/XXXX I spoke to XXXX who confirmed I was correct but nothing came of it. Even after I provided proof of payment they claimed that the ACH was reversed on XX/XX/XXXX. I received an automated email from them giving me a breakdown of my mom 's payment history. On that breakdown there is 2 payment reversals that occurred on XX/XX/XXXX by their own documentation. None of these reversals are reflected on any of the XXXX XXXX XXXX bank statements. When calling the representative from XXXX XXXX XXXX it was clear to them that none of these reversed payments happened. The XXXX XXXX XXXX confirmed that the account was charged off without any action on their side in regards to reversing payments on XX/XX/XXXX. Therefore this leads me to believe that SLS intentionally reversed XX/XX/XXXX and XX/XX/XXXX on XX/XX/XXXX to create a foreclosure process. FIVE days after the bank account was charged off by XXXX XXXX XXXX. I've provided all the documentation needed to move this case forward. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 056XX
Submitted Via: Web
Date Sent: 2022-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX when i was still married we applied for a second mortgage to help pay for home repairs that happened during a flood, in XXXX I divorced, specialized loan servicing offered a modification to help lower payments. I was assured it was the same 313 month loan terms, but on XXXX of XXXX a balloon in the amount of XXXX became due. I was unaware of this balloon payment. So I tried to do a modification with them which they refused twice saying I dont meet the delinquency criteria, all they offered was a short sale. I am not in position to do that, I live in the house with my children which one of them is profoundly XXXX. They continue to threaten foreclosure on me. I am working with mortgage assistance program in my area and they will not work with them either. Also when they sent the papers that I signed for the modification it doesnt show the notary signatures that I signed in front of. On the verification of mortgage it states 313 months which should of been till XXXX. They took advantage of me with that offer back in XXXX as I thought I would be saving money. This second mortgage I am talking about was discharged in a XXXX bankruptcy and I continued to pay it so I can stay in the house. They are now calling and asking for the balloon payment and threatened foreclosure on several occasions. I can not come up with the XXXX they are asking for now. I have no where to go, I need my home for my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06513
Submitted Via: Web
Date Sent: 2022-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am trying to work with this loan company. I inquired the home in XXXX I have called several times to inquire about payments. I was under a bankruptcy. It was dismissed. I have sent paperwork to this loan company : will, death certificate, the social security numbers. They keep telling me that I am a third party on this loan. I am willing to pay {$500.00} a month. I had my attorney sent them a write off stating my bankruptcy was dismissed. I called they again say they don't have the paperwork. My attorney also sent paperwork. I don't want to lose my home. I have a XXXX XXXX and a brother that has XXXX they are with me. I am stressed out to no end. They say they don't refiance, I know my credit is bad but I manage to pay taxes. I have new cabinets in my garage but now it is on hold. I am not putting them in if they are taking my home. Please can you help me? XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13502
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I refinanced my home last year with XXXX XXXX, they assured me that they never sell their loans. This XXXX they sold my loan to Specialized loan servicing. The 1st time I tried to set up online payments, I was told there was already an online auto draft set up for this account by customer service. I advised them that was not true, I could not set my online account up. That was suppossedly corrected, last month 's payment of {$910.00} went through without any hitch. This month when I tried to make my monthly payment, my payment is {$1000.00}. over {$160.00}, more than normal. I called customer service and was told that an escrow analysis was done, and it showed a shortage. I advised that they have the home address and email address, neither one was communicated that there was any sort of shortage, nor was I given an opportunity to pay any shortage. I requested to speak with a manager, I was told they only had one more hour to work and the manager is not available. That he would call me back in the morning between XXXX. No one has attempted to reach me, it is after XXXX. I know predatory lending, I have been a Realtor for 32 years now. I never had a problem with XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21239
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Was approved for a XXXX XXXX second mortgage by XXXX XXXX XXXX XXXX. Account # XXXX. Case mgmt # XXXX. XXXX XXXX XXXX sold servicing to Specialized loan Servicing, account # XXXX. XXXX. Was to receive incentive for payment for 5years at the end of sixth year. Was not in note, however my first mortgage did not include in note either. Did some research and found that after XX/XX/2012 per HUD, lenders were to notify of incentives separately by mail. Never received a notice. They are also supposed to send notice of incentive payment due 1 month prior to the sixth year anniversary. This did not occur either. When loan was transferred, I called Bank XXXX XXXX and the assured me the XXXX qualified for incentive and that new lender would be aware. Called Specialized loan servicing and they concurred. My XXXX anniversary date plus one month was this past XXXX, was told perhaps the next month. Called in XXXX as there was no principal incentive applied. Was told there was no information on file for them to do so. They wanted a document to show proof. Called XXXX XXXX XXXX case management department and they had nothing on file except for the note. Their number is listed above. Did more research and found that the loan servicing department would handle incentives and reporting. Can you please assist me in getting this resolved?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: A complaint not being only submitted to this request under the TILA AND RESPA AND QUALIFIED WRITTEN REQUEST FOR ALL INFORMATION REGARDING THE ACCOUNT AND ALL FEES AND PAYMENTS MADE AS TO THE TRANSFER DATE OF THE LOAN FROM XXXX XXXX XXXX XXXXXXXX XXXX TO THE CURRENT XXXXXXXX XXXX XXXX SPECIALIZED LOAN SERVICING. THUS THE AMOUNT PAID AND ALL FEES CHARGED WITH ALL REASONS AS TO THE CHARGES AND FURTHER THE DEBT WHICH WAS DISCHARGED AMOUNT AS ON THE LETTER RECEIVED RECENLTY AS TO THE PAYMENT AND STATEMENT THAT WAS NOT TO BE SENT AND NOT KNOWN THE DEBT FOR THE BANKRUPTCY FILES WERE NOR PROVIDED WITHIN THE REASON FOR NOT ALLOWING ANY STATEMENTS BUT ONLY WILL BE AS A REQUEST. THUS AS A REQUEST I AM ASKING FOR THE DOCUMENT THAT PROVIDES THE DISCHARGED DEBT AS TO THE MORTGAGE OF THE SUBJECT PROPERTY AND THE EXACT AMOUNT AND DATE OF THE DISCHARGE IN THE FILES WITH BOTH XXXXXXXX XXXX XXXX XXXX LOAN
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi. My name is XXXX XXXX. My jointly owned property in XXXX XXXX, Maryland, for which I have Court ordered possession, is scheduled for auction sale on XX/XX/XXXX because my ex-husband, XXXX XXXX, has defaulted on the first mortgage. He also has defaulted on the second mortgage, a HELOC that was with XXXX XXXX XXXX and was released by them to Specialized Loan Servicing ( SLS ) to collect the debt. In XXXX of XXXX, my ex-husband provided third party authorization for me to work with Specialized Loan Servicing on his HELOC. XXXXXXXX XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX have foreclosed on the property. A judge permitted me to attempt to refinance the home and I now have an approval letter to do just that IF the two mortgages can be settled for the amount of my refinance loan - two loans combined into one loan. The HELOC was released by XXXX XXXX XXXXXXXX to SLS in XXXX and my ex-husband, XXXX XXXX, would pay but now he is three months behind. SLS keeps asking for a Mortgage Assistance Application to be filled out by my ex-husband, the loan holder for them to consider my settlement offer that I emailed to their XXXX email address on XX/XX/XXXX. XXXX refuses to fill the application out. Time is running out for me. Since the home is foreclosed on and set for an auction sale, SLS does not have the collateral of the home and is likely to not receive funds towards the almost {$65000.00} owed. I need a statement from SLS that they agree with my offer so that I can close on my refinance loan. I can never speak with a supervisor in spite of repeated requests for a call back. No one can state whether someone in XXXX has reviewed my settlement for consideration. No one calls me back. No one at SLS cares and everyone gives rote answers. SLS states that I must send a copy of a bank statement showing the funds in a bank account for the amount of the settlement as well. That simply is not possible since they will be paid by the refinance company who will not refinance unless they have statements from the mortgage company that they accept my settlement offer and will release the lien at close of the refinance loan upon receiving payment. There absolutely should be an accommodation for these situations of a contentious divorce with non-compliance and lack of cooperation of the loan holder on a jointly owned property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22192
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I recently complained about Specialized Loan Servicing LLC as they were not and still are not applying my payment to my Mortgage. 1 ) Each Payment comes with a payment coupon that tells the Company what to do with my payment. 2 ) My last complaint stated that the company was not following Federal Rules, which state that the check is to be cashed upon receipt and applied to my loan upon receipt. 3 ) This company is NOT FOLLOWING FEDERAL RULES as once again instead of applying my payment to my Loan, they have put my payment in the XXXX area. 4 ) The website said my next Payment due was XX/XX/2022 and I sent Check # XXXX to them to pay XX/XX/2022 mortgage payment. This check cleared my XXXX XXXX today, XXXX but it was not applied to my mortgage payment, it was instead put in the XXXX funds area. 5 ) That Money needs to be applied to my XX/XX/2022 payment and when I logon to my account it should say my next payment due is XX/XX/2022. THIS SHOULD HAPPEN EACH MONTH. I WILL NOT ACCEPT THIS BEHAVOIR FROM SPECIALIZED LOAN SERVICING LLC, THEY WILL FOLLOW FEDERAL RULES AND APPLY MY PAYMENT TO MY ACCOUNT OR I WILL GET A JUDGE TO TELL THEM WHAT I AM TELLING THEM. I do not wish to hire an attorney and take them to court because it will cost them to defend their position of not applying my payment to my account. This is the company 's last chance to follow the Federal Rules concerning Mortgage Payments. All they have to do is apply my payment to my account WHEN RECEIVED and change the due date to the next month. XX/XX/2022 payment has been made, my account should now say XX/XX/2022 is next payment due. Since they tell me all they are doing is Servicing the loan, they are not the holder of the loan, then that would mean that XXXX XXXX still holds the loan. XXXX XXXX had no problem keeping up with my payments. They always sent me a payment coupon with the correct payment due date on it. Being the Consumer Financial Protection Bureau you should be able to force them to follow the Rules in handling Mortgage payments. I am not asking you to be my lawyer, I am asking you to enforce the rules already in effect. If I choose to make a Principal Payment, I will note it on the Payment Coupon provided by the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77566
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I spoke with a supervisor and many of people in XXXX about the payment ahead that was lost everybody can see it on the screen and XXXX of XXXX but nobody can apply it but a supervisor. The supervisor said she put it towards my escrow that was a complete lie because it never was there in XXXX XXXX XXXX and so forth. So let 's just State for the record XXXX and XXXX in XXXX was who I went XXXX for {$44000.00} loan. They sold me to XXXX 's XXXX specialized Loan Servicing LLC in XXXX in XXXX I paid my first payment to them in XXXX I've been a payment ahead since XXXX before they even thought of buying my own or as XXXX and XXXX say they transferred me but it means sold but I guess I don't know what a dictionary is because it means two things sold and transferred. Now since I've been with them this is been a horrid XXXX nightmare I can tell you that much. I went through my general attorney got nowhere I have submitted a large package to the Consumer Financial Protection Bureau and gotten where I am right here today every bit of evidence was in there my check statements their statements taxes everything I canceled one check because I sent it to Texas it was for the escrow repeat for the escrow of this house I paid them {$3500.00} in escrow in the year of XXXX, which is twice the amount. Now I am getting complaints basically they're defacing my credit and this is just absolutely unacceptable and I am going to pay my own insurance because they can't even keep track of my payments I will start paying my own taxes in XXXX as well I've been here XXXX years and there's only {$6000.00} paid off on my house I think there's something extremely wrong with this picture people that is a fact and every time I try to call these people I get know where computer shares is in your guys 's system in the government is like XXXX companies they are all red flagged as do not deal with them XXXX and XXXX knew what they were doing when they sold me to SLS XXXX XXXX so no this is just this is wrong completely wrong to be sold to a another country third-party the whole XXXX yards and all I've done is sit in my house and pay my mortgage on time and even a payment ahead and I proved to you people in that envelope that I am still a payment ahead and I always will stay a payment ahead my bank statements were in there and my mortgage statements were in there these are the all the checks that I wrote them and the days that they wrote them on if I can submit the paper the pictures that I have and then of course it states on the XXXX XXXX XXXXXXXX that they sent me that I basically started the loan with them and that's a lie.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44203
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a XXXXXXXX XXXX account with ( SLS ) Specialized Loan Servicing. I am in the process of getting a home equity loan and requested the payoff balance. Upon receiving the payoff balance I realized that there was an error & SLS is reporting an incorrect balance for my mortgage payoff quote. Error : My home loan was originally serviced by XXXX XXXX XXXXXXXX who transferred my mortgage to SLS in XXXX. Prior to my mortgage loan being transferred to SLS, XXXX XXXX XXXXXXXX granted a full forgiveness of my remaining principal balance of {$36000.00} and any fees and accrued interest. This forgiveness was a result of the Department of Justice and State Attorneys General global settlement with major servicers, including XXXX XXXX XXXX XXXXXXXX. XXXX XXXX XXXX sent me a certified letter on XX/XX/XXXX notifying me of the forgiveness settlement. Additionally, I am also in receipt of the Release of Mortgage document which is recorded in the XXXX XXXX XXXX XXXX XXXXXXXX SLS is including this balance of $ XXXX in my payoff- which it should not be because XXXX XXXX XXXXXXXX granted the forgiveness prior to the Mortgage transfer from XXXX to SLS. XX/XX/XXXX : I sent Specialized Loan Servicing a certified ( Notice of Error ) letter via USPS and also faxed the documents to ensure receipt. In addition to the notice of error, I included a copy of the original notification of the forgiveness of my principal balance from XXXX XXXX XXXXXXXX and a copy of the Release of Mortgage. XX/XX/XXXX : I placed a call to SLS to confirm that they received my documents. The representative confirmed that they received my FAXED documents but advised that they have not been reviewed as of yet. XX/XX/XXXX : I received a letter via mail from SLS stating that they received my documents but they were mailed to the incorrect address. They advised me to resend my documents via mail to the SAME ADDRESS that I originally mailed them to. I still have my USPS receipt showing proof that I sent them to the correct address to begin with. Had I not faxed my documents in addition to mailing them, I would have had to start the process all over again and spend another {$27.00} for overnight mail. This mistake on SLS 's part alarmed me so I immediately called them as I was now concerned that they were no longer handling my issue. The rep advised me to disregard the letter. She said that they were in receipt of the FAXED documents, however, she still was unable to provide a status update. This was extremely disappointing and also caused heightened concerns as to how and when my matter would be resolved. XX/XX/XXXX : I placed a follow-up call to see if there was a status update and the young lady placed me on hold for about XXXX minutes. She said that she wanted to ensure that someone was reviewing the matter and that a ticket was issued. She still was not able to provide an update and she even mentioned that sometimes it can take 30 days before the file is notated, which I feel is unacceptable. I still have not received any status updates on this matter and am not sure if it is even under review. I am in the process of applying for a Home Equity loan because I need to make some emergency home repairs. The lender will need my correct mortgage balance before I can proceed with applying for the loan. I am very concerned about the handling of this matter because they have already made an error with the documents I mailed and also haven't been able to provide any updates on the status. I would greatly appreciate any assistance that you guys could provide to move this process along, and also ensure that this matter is handled correctly and expediently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46321
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A