Date Received: 2022-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In the process of refinancing my mortgage, I realized that I am still being charged for private mortgage insurance. My mortgage reached 78 % LTV in XX/XX/XXXX and should have been subject to the automatic termination clause of the Homeowners Protection Act at that time. Unfortunately, that did not happen and over two years later, I am still being charged {$10.00} per month for PMI. I have attempted to resolve this with SLS, but despite numerous phone calls on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I am no closer to a resolution. They are refusing to remove the PMI without a valuation and will not acknowledge the 26 months of PMI payments I have made after it should have ended. My calculations show that they currently owe me {$280.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 50125
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This company increased my monthly payments by more than double by adding an escrow without my consent. When I reached out to them by mail on XXXX XX/XX/XXXX as to how such a mistake could have happened, they sent me a letter dated XXXX XXXX that says that they do not see a mistake an explained that they had paid a property tax bill on my behalf, again without my consent or knowledge. That letter also says that the payments I have made, which include the XXXX XXXX XXXX I have been paying since the inception of this loan in XXXX, but not the escrow add-on, are being held in " suspense, '' which I take to mean they are accepting the payments but just holding the money instead of applying it to my loan balance. The same day ( XXXX XXXX ) I received this letter, I also received another letter from them dated XXXX XXXX that threatens me with foreclosure unless I pay them a large sum of money XXXX days from that XX/XX/XXXX date. If they do not receive that payment by XXXX XXXX ( which at this point is basically impossible even if I thought it was a valid thing to do ), the letter says they " may '' commence foreclosure. In response to their XXXX XXXX letter, I also sent them another letter on XXXX XXXX disputing their determination that there was not an error in increasing my payments. I explained to them that the tax payments they say they made on my behalf were not correct, and provided them with documentation showing that I paid my property taxes in full and on time during the interval in question. ( This documentation was also provided to the tax collector on XXXX XXXX. ) I have not received a response to this letter yet. I also sent the loan servicing company another letter on XXXX XXXX to reiterate that i am disputing the amount they say I owe and asking for the contact information of the actual mortgage holder. I sent this additional letter because there seem to be XXXX XXXX XXXX boxes involved and I wanted to be sure that both parts of this company understand that I am disputing their claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: My mortgage loan was XXXX to Specialized Loan Servicing around XX/XX/XXXX by XXXX XXXX Bank. Since than I have asking for records and filed dispute in writing and on the phone. I have also file complain with Attorney General of Colorado. I have also field complaint with CFPB as well. On XX/XX/XXXX I received notice dated XX/XX/XXXX, I received notice from XXXX XXXX XXXX XXXX whose address XXXX XXXX, XXXX XXXXXXXX, XXXX XXXX. Phone number XXXX. I have been informed my mortgage loan has been sold them and I have until XX/XX/XXXX to respond. On XX/XX/XXXX I received notice dated XXXX XXXX, XXXX from Specialized Loan Servicing whose address is XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, XXXX XXXXXXXX phone number XXXX. Notice states my multiple and multiple requests to provide records since XX/XX/XXXX need extra time. I am informed in this notice I should get response soon. Again on XX/XX/XXXX I received second notice for demand payment, workout solution and so on. Specialized Loan Servicing has not resolved any disputes material of facts since XX/XX/XXXX. Unlimited amount of email and letters sent with many phone calls. I have not been provided information. Now loan has been sold and I must work with XXXX or XXXX different entities. I can work with many entities in less 6 months time and is the owner of the account I do not know this. Who to file dispute I do not know? Who asked records I do not know? Who to makes payments etc., I do not know?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: found out that I had a deferred amount on my mortgage in the amount of {$69000.00} of to which I believed that I had paid off my loan with the last payment which was in XXXX of 2021. The company sent me several letters saying I was late. They even filed a complaint with the credit departments. I was told by Specialized Loan Services to get a loan to pay off the deferred amount. I check with the company that they suggested and the name of that company is XXXX XXXX. The man that I spoke to told me about the credit ratings and that I could not apply for a loan. The amounts that they complained about made no sense to me at all. So here I am stuck with {$69000.00} to pay and no way to get the money to pay. I would like this to be stricken from my credit rating and not have to pay them back. Pleas help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21703
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX through XX/XX/XXXX Specialized Loan Servicing ( SLS ) approved me for COVID-19 Forbearance Plans of which I received assistance from the CFPB in the latter part of XXXX that led to COVID-19 Forbearance Extensions. With the assistance of the CFPB, SLS approved me for a Trial Period Modification in the amount of {$430.00} for for the months of XXXX, XXXX and XX/XX/XXXX. All Trial Period Payments were made on time and as a result ; SLS approved me for a Permanent Modification in the amount of {$420.00} of which SLS scheduled the first Permanent Modification Payment to be withdrawn from my Checking Account on XX/XX/XXXX ( the {$420.00} payment posted on XX/XX/XXXX as SLS Confirmation Number : XXXX ). On XX/XX/XXXX, I received a Credit Report Alert that my XXXX XXXX decreased by XXXX Points. Upon review of my Credit Report ; SLS reported on XX/XX/XXXX that my SLS Account was 120 Days Late in the amount of {$3900.00} with the Date of Last payment listed as XX/XX/XXXX. On XX/XX/XXXX, I made multiple telephone calls to SLS in an attempt to speak to someone that could correct the negative credit reporting that SLS placed in my Credit File/Credit Report. The SLS System repeatedly informed me that their Telephone Representatives were receiving large volumes of calls, that they were experiencing technical issues and to try calling back in 30 minutes while they resolved the issues. Each time I called back I was unable to speak to a Representative and was given the same message to call back in 30 minutes. After not being able to get through to SLS Representatives by telephone ; I sent a message to the SLS Online Message Center describing the negative credit reporting that SLS placed on my Credit Report/Credit File, but have not received a response from SLS. My SLS Account is not delinquent, and is not 120 Days Late as SLS has reported in my Credit Report/Credit File. I am currently in a Permanent Modification Status with SLS and have not been late in making any of my Trial Period Modification and Permanent Modification Payments. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is an ongoing complaint with Specialized Loan XXXX XXXX ( XXXX ). I filed my original complaint XXXX because I could not close on the sale of my previous on time because SLS refused to submit the pay-off timely. Then when we had a resolve SLS did not follow through on their commitment to making the refund timely. So I filed another complaint XXXX. I received my refund and took SLS at their word ; on XXXX XX/XX/XXXX " Your account no longer has a payment due. The current principal balance of the loan is {$0.00}. There are no funds held in escrow. There are no funds held in suspense. '' SLS further stated in their response on XXXX XX/XX/XXXX, " We have sent a manual update to show that the account has been paid in full... Your account no longer has a payment due. The current principal balance of the loan is {$0.00} ... the account is paid in full. '' Yet XXXX has reported to the credit bureau that as of XXXX I am 60 days delinquent in my mortgage payments. I have been denied for a mortgage twice since XX/XX/XXXX. In XXXX I applied for a mortgage loan from my past mortgage company and when denied had a long conversation with the representative. This is when she told me it would be difficult for me to get a new mortgage because SLS is reporting that I am delinquent even as of XXXX XX/XX/XXXX, that I was 30 days late in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Please keep in mind my closing date was originally XXXX XX/XX/XXXX. XXXX is reporting to the credit bureau that I am delinquent in making payments on a {$0.00} balance, paid in full, closed account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27106
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Consumer Financial Protection Bureau Regarding : Specialized Loan Servicing : Wrongful Foreclosure On my Deed of Trust, dated XXXX XX/XX/XXXX, under Definitions line E it reads : " XXXX '' is XXXX XXXX XXXX XXXX , Inc. XXXX is a separate corporation that is acting solely as a nominee for Lender and Lender 's successors and assigns, XXXX is the beneficiary under this Security Instrument. XXXX is organized and existing under the laws of Delaware, and has an address and telephone of po box XXXX, XXXX MI XXXX tel. XXXX. What is that? Why are they a beneficiary? I only made one payment to XXXX XXXX, XXXX before my Loan was snatched by Specialized Loan Servicing. It appears that this entity is used to identify people to target so that the Lender can reap financial gains. I'm not positive. But by golly it is plausible. XX/XX/XXXX, I called Specialized Loan Servicing, now after referenced as SLS, to report a financial hardship and skyrocketing divorce cost. I asked what programs they had to help me in this time. NONE They gave me the number to H.U.D After several more request for help from SLS, such as Mortgage Relief, Loan Modification, forbearance, Request for Mortgage assistance, move one payment to the end of the loan and lastly COVID-19 assistance. Each and every time I got an answer of here is the number for H.U.D With no other option available I called that number and was put in touch with an office in XXXX, CA The H.U.D office had asked what steps I had taken, and I explained. They said to call them back and specifically say I needed a particular program due to the pandemic. DENIED Per H.U.D I requested a loan reinstatement quote, now two years later. This is what SLS sent : Per your request, the following amount is required to reinstate the above referenced loan : Payments Due Through XX/XX/XXXX {$12000.00} Late Charges : {$230.00} Fees : {$120.00} Property Inspections : {$120.00} Legal Fees : {$0.00} Negative Escrow Balance : {$0.00} Unpaid Escrow Shortage : {$0.00} Corporate Advances : {$1500.00} XXXX : {$0.00} Uncollected Interest : {$0.00} Suspense 1 : ( XXXX ) Suspense 2 : {$0.00} TOTAL REINSTATEMENT : {$13000.00} SLS has now sold my home at auction on XX/XX/XXXX. I called SLS approximately 11 days prior to ask for an extension. I read that this is possible in the notice given to me by XXXX XXXXXXXX XXXX XXXX. They said it was not up to them and to call the auction people. When I called them back I TOLD them it is your decision to grant or deny me this extension. After a few minutes of being on hold I was told no. Meanwhile I am trying to find a bailout loan. On XX/XX/XXXX I was approved for a conditional loan for {$210000.00} I called SLS again to request the auction be postponed while the details and funding were processed. SLS said NO. I am still living in my home. I have not received an eviction notice. I have made a claim to the surplus money from the auction mainly so no one else can. However, I do not intend to take the money as it will show acceptance of the sale. Of which I truly do not accept. That money belongs to the organization that bought my house in a wrongful foreclosure. What I Want to Happen Immediately I want to remain in my home as I currently am. However, my home being paid off in FULL by Specialized Loan Servicing. From here after referenced as SLS. I want SLS to return the buyers money. I see that SLS has been sued and paid millions of money in cases just as this. I would like to not have to retain a lawyer. just merely submit their offer for review by one. Or perhaps the Consumer Financial Protection Bureau can play a part in the resolution. In the case that I must get a lawyer I want my legal fees paid by SLS. So far I have researched various facets of the real estate laws in California that protect homeowners. I know that I, an individual homeowner ( strongly suggested ) must file a lawsuit against Specialized Loan Servicing in State or Federal Court. I have also learned that these laws offer statutory minimum awards which include the attorneys fees to be paid by the bank in certain cases. I will also seek damages for Slander of Credit, Slander of Title, Breach of Contract damages, Negligence, Unfair Trade Practices, and any other violation I can find. So lets begin at step one : Return my home to me free and clear.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93552
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: We have not received any valid response from Specialized Loan Servicing LLC or XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Not In Its Individual Capacity But Soley as Trustee to our requests for Verification of Proof of Claim. SLS responded to our requests with incomplete and inaccurate information, provided a questionable Assignment of Deed of Trust recorded with XXXX XXXX XXXX XXXX XXXX by claiming to have Attorney-In-Fact status from XXXX XXXX XXXX on XX/XX/XXXX as proof of claim to be the rightful owner or Holder in Due Course of our Promissory Note which we signed with XXXX on XX/XX/XXXX. We are troubled that potential fraudulent and deceptive practices by unscrupulous mortgage brokers/servicers in the sales and transfers of mortgage servicing rights may have occurred. We believe that photocopy of the documents is insufficient proof as it does not answer the question of who is the CURRENT rightful and lawful Holder In Due Course, nor claiming to be the the holder in due course as a statement is insufficient proof of status.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I believe my mortgage servicer, Specialized Loan Servicing ( SLS ), mishandled my mortgage documents and failed to provide correct information regarding loss mitigation. I applied for loss mitigation on XX/XX/22, and was told in previous phone calls that SLS wouldn't report my mortgage as delinquent while I am in the review process. I received notification in early XXXX that SLS reported my mortgage as delinquent, and when I called SLS on XX/XX/22 I was told my application was incomplete, and that's why my application wasn't reviewed. I received no notification that my application was incomplete. I submitted my application again on XX/XX/22 and SLS began review my application on XX/XX/22. Because I didn't receive notification about the XX/XX/22 application, SLS disengaged my previous application and referred me to their foreclosure department. I called SLS again on XX/XX/22, and SLS said that my XX/XX/22 application was not considered incomplete, and they don't have record that they considered my application incomplete. SLS stated that my previous application, submitted in late XXXX, was pending a final decision, so they didn't review my XX/XX/22 application ; I was not informed that my XX/XX/22 couldn't be considered, nor did SLS notify me of any actions I would need to take so my XX/XX/22 application would be considered. With my previous loss mitigation applications, I was not given specific reasons for why I was denied home retention options, only general reasons such as " can't make a repayment plan within guidelines '' or " make sufficient net income to pay the amount owed in full ''. When I called on XX/XX/22, I was told that my debt-to-income ration was too high ; I was never given this information with my previous application, even after numerous calls. On XX/XX/22, I called and SLS said I can moved to foreclosure while under loss mitigation review. XXXX also said they had been reviewing my XX/XX/22 application, and stopped reviewing on XX/XX/22. In previous phone calls, SLS said my XX/XX/22 was not under review ; further, they said that because I didn't have an applications under review, I was referred to their foreclosure department. However, SLS was reviewing my application and referred me to foreclosure while I was under review for loss mitigation. SLS has said I can't make partial payments because I've been referred to foreclosure. If this is true, SLS committed dual tracking by referring me to foreclosure while I was under review for loss mitigation. If SLS didn't commit dual tracking, then I have been under loss mitigation review and not referred to foreclosure, and should be allowed to make partial payments to the amount owed. I can qualify for up to {$30000.00} from the Virginia Mortgage Relief Program, but the amount owed must be less than {$30000.00}. If SLS will allow me to make a partial payment, I can pay up to {$10000.00}, and Virginia Mortgage Relief Program will pay the remaining balance, bringing the mortgage to term. I have a job and stable income, so I can make regular monthly payments after bringing the loan to term.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2022-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our home loan that was started with XXXX was sold to XXXX XXXX XXXX, and then in XXXX, to Specialized Loan Servicing. I was trying to make payments to XXXX and by the time I found out we had been bought by SLS we were several payments behind. My initial conversation with them led to a back on track plan, where a series of payments were set up to be processed on a specific date each month. SLS would process the payments several days after the scheduled date, and then charge late fees. When I would call they would say that everything was fine, set up payments, and it seemed like I never got a complete payment applied due to fees from the previous month and my funds were constantly in a >suspense account '' I would call and ask if I had approximately 3/4 of a payment in suspense and sent 1 and 1/2 payments in, then I should be current again? They would say yes but the same thing happened repeatedly. We continued to fall behind until we were in default, facing foreclosure and were given a modification. After the three trial payments were made, the whole cycle started repeating. In the spring and summer of XXXX I started looking up exactly how much was due and sent it through XXXXXXXX XXXX XXXX to ensure it was on time, but the next month I would still be behind, with money in " suspense '' and more fees. I continued to try to catch up and then in XXXX of XXXX I did not see any funds applied for XX/XX/XXXX. I called SLS and was told they never received an XXXX payment, to which I replied I had looked up the exact amount and sent it through XXXX, and that I was looking at the receipt. I took a phone picture of it and emailed it to the associate while I was on the phone, and was told it would be taken care of. SLS would not accept another payment and for 2 months kept saying they had not gotten the XXXX payment, and I faxed, and e-mailed the receipt several times. In early XXXX, we got a letter saying we were in foreclosure. After several conversations, we we again offered a modification. The first two trial payments, due in XXXX and XXXX of XXXX through XXXX XXXX only, were made in a timely manner. When I went to XXXX, which was the only XXXX available due to the Covid shutdown, my debit card would not swipe. I t turned out it had been corrupted and would not work in registered in ATMs or registers, but the numbers could be entered manually. XXXX refused to accommodate my request for them do do this, and the debit card is from a non local bank, issued by my employer. I tried to go online to XXXX XXXX, and over the phone to make the payment, but could not get the process completed because it had been cancelled in the store. I called SLS, and explained the situation and pleaded with them to allow my an exception and either make a direct payment to them from the card over the phone or online, or allow me to make the payment through XXXX, but they refused to work with me and I tried, unsuccessfully, to find another way to send the XXXX XXXX payment. When I called SLS a few days later, they said I had failed my trial period and was back in default, but then suggested I request forebearance, which I did. We had a number of Covid related income hardships, and I requested two extensions, which were granted. A month after the second extension, I got a call saying we were in foreclosure, although the extension should have covered at least three months. I called the CFPB and was referred to a housing counselor. In my internet search for a solution I ran across several pages of class action lawsuits against SLS, for many violations of lending practices, including the things that had happened to me. The housing counselor I contacted said that SLS had gotten millions in government funds to help their consumers, and that they had sat on the money and only a small percentage of those funds had gone to consumers. I worked with this company for a few months and got behind on the payment due to income loss. Before I could get back on track with them, the company closed due to covid staffing issues, and our home burnt to the ground on XX/XX/XXXX. As there is no structure most housing programs can not work with me, and the issue now is that the payoff amount is about XXXX higher than the original loan amount. My insurance agent has held payment to SLS, because he questioned their actions. I have tried to talk to SLS and work out a reasonable payoff, tried to discuss all of the fees, and the XXXX plus that is still in " suspense ''. I have requested, in writing, copies of the note as well as the loan history, and have not received anything other than two modification packets. Every person I talk to tells me something different, and a conversation with a supervisor can only take place by an agent requesting a call back from said supervisor, which can be anywhere from 24 hours to a week, and if you miss it they don't call back and you have to start over. I have read online that SLS only makes money from all the fees and fines they place on accounts, and then from illegal foreclosures, etc. From my experience and what I have read, I believe they are at the very least conducting themselves in an unethical manner, but more probably, continuing to act illegally. There are some other issues that are intertwined in this situation, but this is already a long account of the situation, and those details don't affect the core issues I have with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56601
Submitted Via: Web
Date Sent: 2022-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A