Date Received: 2022-06-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A XXXX XXXX XXXX FROM XXXX THAT WENT TO BANK XXXX XXXX THEN TO XXXX XXXX AND THEN LAST YEAR TO SLS. THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX. THIS DEBIT/LIEN WAS WIPED OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!! ***THIS PROPERTY HAS XXXX EQUITY-XXXX!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE XXXX MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY XXXX MODIFICATION ( DONE BY XXXX ) IN XXXX. XXXX LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX DID THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** **BANK XXXX XXXX XXXX MODIFIED THAT XXXX LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE XXXX LIEN HELOC WAS GOING TO BE FORGIVEN. HOWEVER, XXXX NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND EITHER PLACED THE XXXX HELOC IN A XXXX MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE. THEY MAY HAVE EVEN RECEIVED XXXX TREASURY FUNDS, AND NOT EXTINGUISHED THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP. THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, XXXX MODIFICATION INFORMATION, OR WHY THE XXXX LIEN WASNT FORGIVEN WHEN BANK XXXX XXXX FORGAVE ALL XXXX HELOC LOANS, NOR WHAT I WAS MADETO BELIEVE. THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' BANK XXXX XXXX XXXX XXXX XXXX THE BANK OF XXXX XXXX XXXX XXXX TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED. XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO XXXX XXXX AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING XXXX OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE. THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE XXXX DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X. THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO. ***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In 2020 I received a call from my Mortgage XXXX XXXX, company stating that if I'm having financial issues related to the COVID 19 pandemic that I could pause my payments for up to 1 year. At this time my business was totally halted from the pandemic so I elected to paused my payment for this time. It is important to know, this program was a no documentation program that they said was issues by the federal government in response to the pandemic. All I had to say was yes pause my payments and they would extend my term by how many months i decided to pause my payments. At that time my payments were a little more {$1900.00} dollars a month. Although I had a year to stay in the program, After 5 months my business was back up and running. I called XXXX XXXX and everything went bad. XXXX XXXX representatives explained to me that they made a mistake and give me false information. They stated that they did not 'pause '' payment, and the payments did continue. In fact, when I got out of the program. each payment that I missed would be taxed on to the principle! Meaning each month the Principle of my loan increased by the amount on my mortgage payment. The amount I owed went up by more that {$10000.00}!!! Even more, while disputing the mis-information, I could not get out of the " pause '' because that would trigger the increase principle payment. During this time of dispute, I paid my mortgage payments on time. None of the mortgage payment went to my account. For over a year, my payment went into a " non-asset '' account. Over {$20000.00} was place in this account. Although Ive paid the agree time, My XXXX balance is more than {$12000.00} more than what it was 2 years ago and a {$22000.00} payment that is also due. To make thing even worst, While we were disputing this issue XXXX XXXX sold my loan to the ABSOLUTE WORST loan servicer possible, Specialize Loan Servicer aka SLS. Although I was paying on time, XXXX XXXX threaten to foreclose on my home. To keep from a foreclosure XXXX XXXX worked out a new 40 year loan payment program which SLS said they would honor. After just 1 payment SLS raised my payment by {$100.00} a month. They stated this was a escrow audit. This is a lie. I know because 1 ) the escrow department stated that they did not do and escrow assessment on my account and 2 ) My insurance actually went down 3 ) My taxes never changed. The biggest issue is my the $ XXXX dollars that was not applied to my account from XXXX XXXX was never transferred to SLS. To this day, my SLS account is showing a payment due of $ XXXX I strongly believe that Ive being scammed. At no time have I ever missed and agreed payment. While doing my research Both XXXX XXXX and SLS have a history of defrauding people with deceptive practices. Have have all records and many phone recordings to back up my claim. Is this something you can help me with or direct me to someone that can assist in this legal matter. Respectfully,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In 2020 I received a call from my Mortgage XXXX XXXX, company stating that if I'm having financial issues related to the COVID 19 pandemic that I could pause my payments for up to 1 year. At this time my business was totally halted from the pandemic so I elected to paused my payment for this time. It is important to know, this program was a no documentation program that they said was issues by the federal government in response to the pandemic. All I had to say was yes pause my payments and they would extend my term by how many months i decided to pause my payments. At that time my payments were a little more {$1900.00} dollars a month. Although I had a year to stay in the program, After 5 months my business was back up and running. I called XXXX XXXX and everything went bad. XXXX XXXX representatives explained to me that they made a mistake and give me false information. They stated that they did not 'pause '' payment, and the payments did continue. In fact, when I got out of the program. each payment that I missed would be taxed on to the principle! Meaning each month the Principle of my loan increased by the amount on my mortgage payment. The amount I owed went up by more that {$10000.00}!!! Even more, while disputing the mis-information, I could not get out of the " pause '' because that would trigger the increase principle payment. During this time of dispute, I paid my mortgage payments on time. None of the mortgage payment went to my account. For over a year, my payment went into a " non-asset '' account. Over {$20000.00} was place in this account. Although Ive paid the agree time, My Principle balance is more than {$12000.00} more than what it was 2 years ago and a {$22000.00} payment that is also due. To make thing even worst, While we were disputing this issue XXXX XXXX sold my loan to the ABSOLUTE WORST loan servicer possible, Select Loan Servicer aka SLS. Although I was paying on time, XXXX XXXX threaten to foreclose on my home. To keep from a foreclosure XXXX XXXX worked out a new 40 year loan payment program which SLS said they would honor. After just 1 payment SLS raised my payment by {$100.00} a month. They stated this was a escrow audit. This is a lie. I know because 1 ) the escrow department stated that they did not do and escrow assessment on my account and 2 ) My insurance actually went down XXXX ) My taxes never changed. The biggest issue is my the $ XXXX dollars that was not applied to my account from XXXX XXXX was never transferred to SLS. To this day, my SLS account is showing a payment due of $ XXXX I strongly believe that Ive being scammed. At no time have I ever missed and agreed payment. While doing my research Both XXXX XXXX and SLS have a history of defrauding people with deceptive practices. Have have all records and many phone recordings to back up my claim. Is this something you can help me with or direct me to someone that can assist in this legal matter. Respectfully,
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS denied my loan modification but their not giving me specific reason ( s ) see attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I would like to mention that they charged me {$3900.00} for Deferred Principal without my knowledge and without any reason. I sent to SLS proofs that I never stopped any monthly payment and proof that I paid the insurance and the property taxes by myself. There is not any possibility they are charging me for XXXX ( Taxes and Insurance ). However, every month we paid XXXX, principal, and interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX I purchased my home for XXXX which included a first and a second through XXXX different companies the first loan was for XXXX the second was for XXXX. XXXX I lost my job and filed XXXX which was XXXX the same year. In my XXXX papers it stated I would was going to keep my home. I filed for loan mod in XXXX through chase. XXXX told me that my loan mod included the first and the second. XXXX charged me almost XXXX in fees to do this loan XXXX bring my new principal balance to XXXX. I made my payments for the past 10 years never being late. In XXXX of XXXX, I found out there was a lien on my home. I went to the county assessors and pulled a copy of the lien, contacted the company ( SLS ) and asked what this was about, they told me that I owned XXXX and was going to be foreclosed on. I told them that I modified my loan and did not have a second. I found out that XXXX did not include the second in my loan mod, and did not know that this XXXX even existed. XXXX told us to bad, you need to pay us XXXX, even though the original balance is only XXXX. I asked why they never mailed us anything and let me know that this loan existed, I was told that they could not mail us anything due to the XXXX. After trying to figure out what happen, I realize that chase in fact just charged me tons of fees and did not include the second. Now, I owe this second company over XXXX XXXX I asked XXXX why they are contacting me now and waited so long, they told me that they could get all there money now and will foreclose. I asked if I could settle because I realize that we do owe this money, and they have dragged there feet. Each say the amount goes up, and we have asked in writing to offer some kind of settlement that is reasonable. They said they wan t all there past due fees which is which is almost XXXX. I offered to pay cash of XXXX and XXXX in fees, but they keep dragging there feet. This complaint right now is for SLS, even though XXXX also did me wrong. For a house I purchased for XXXX in XXXX, I will be paying XXXX a XXXX dollars. That is a lot of fees. Just need to get some help trying to settle fees with SLS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92688
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a settlement accepted by my mortgage company in XXXX and have gone through bankruptcy filed in XXXX completed XXXX XXXX Payments in XXXX. I have refinanced my same property in XXXX. I have had letters stating that the original HELOC loan has been closed as of XX/XX/XXXX. And yet, I received a letter XX/XX/XXXX from Specialized Loan servicing stating that I am delinquent on my same property. I called and was told by phone that SLS has placed a lien on my same property. I have not received any communication about this until the letter dated XX/XX/XXXX. I should not have a lien placed on my property per my records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My husband and I started with a covid loan deferment in XXXX to Specialized Loan Servicing and then it was switched to covid hardship forbearance that ended in XX/XX/XXXX leaving a debt of {$42000.00} that the mortgage company is demanding as a lump sum due immediately or house will foreclose. They are insisting that our only option is deed in lieu or short sale. We have applied for a 2nd independent review for a loan modification, or any other way to resume our payments immediately and have the debt deferred to the end of the loan etc. but they are uncooperative and continue to threaten foreclosure. Any assistance to resolve this matter is greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I called the company the XXXX of XXXX and told them I wanted to pay off my loan. I could only get a pay off by snail mail or fax. I do not own a fax. After a week, no mail. I have never received a pay-off by mail. I called on the XXXX and on the XXXX I got a payoff by email. It had an amount and half of a page empty. It had a second page I did not open. I sent the {$49000.00}. It was cashed on the XXXX of XXXX. XXXX weeks later I got an email to get in touch with them. I did not send the money to the address on the XXXX page. They said they would return the money. I have been in contact with them, they said the check went out on the XXXX. Today I called again ( XXXX of XXXX ) was told the same thing. I do not have the check. They also told me I should expect it by the XXXX. " Why that long '' I asked, and was told that was on the post office. This is not true. I mail things all over the XXXX, it takes 2-3 days. By the XXXX my mortgage payment will be late incurring fees. My Loan # XXXX with Specialized Loan Servicing. My name is XXXX XXXX XXXX. XXXX XXXX XXXX, covington XXXX My email is XXXX. I have sent numerous email request to them with no answer. Every time I call I am put on hold for 5 minutes numerous times. They have not helped me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I purchased this home in XXXX, the loans I obtained were predatory loans. My 2 loans XX/XX/XXXX were " sold '' separately. After much struggles, I was able to modify my first mortgage in XXXX but due to many due to many factors, including my health, and a serious case of XXXX XXXXXXXX, loss of income, etc. I defaulted in that mortgage. Prior to the sale of the mortgages, I filed bankruptcy while trying to save my home and all collections stopped. Specialized Loan Servicing ( SLS ), who is the servicer for my 2d mortgage has been dormant on and off for a long time. Since I was not able to workout a new modification with my first mortgage, I was working on a Deed In Lieu of foreclosure. My second mortgage agreed to settle for {$3000.00}. Unfortunately, my first mortgage did not move through with the process and the Deed in lieu was cancelled. They did not contact me after that. Even though I still had not been able to workout anything with my first mortgage, I contacted SLS for a modification or assistance at the end of XXXX, but they denied me any type of modification and only approved me for a short sale. Again, after that, they were dormant for a long time, but and suddenly around XXXX this year, they sent me a letter, stating that my loan was due in full on XX/XX/XXXX. At this time, my situation has not changed. My first mortgage has an active foreclosure process. I don't have the financial means to pay this predatory loan. I sent them a letter and offered them the same {$3000.00} that they had accepted before in order to settle this account. I explained to them that at this time, I have an active foreclosure process with my first mortgage and they sent me an email with a letter saying that that they will not take less that {$45000.00} paid in full before XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A