Date Received: 2022-07-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am contacting you regarding my home loan mortgage servicing company Specialized Loan Servicing ( SLS, LLC ), which I believe is engaging in deceptive practices to force my home into foreclosure. I had been in a forbearance agreement ( details of which are outlined below ) since XX/XX/XXXX, for which I applied and had been granted and extension several times. The forbearance agreement was not extended when I applied in XX/XX/XXXX, but I was not notified that the extension had not been approved. Instead, I received a notification in late XXXX, XXXX informing me that my home was in foreclosure. When I called to discuss, ask why I was never notified that my forbearance extension was not granted, and explain that I was able to begin making payments again, I was told the payments would not be accepted unless I made a lump sum of all payments that were not made during the forbearance period, which totaled more than {$30000.00}. I have been contacting this company and submitting their required documentation for mortgage assistance since XXXX, XXXX to no avail. I have submitted required documentation - including their XXXX application, a 710 form, an employment offer letter and a hardship letter - on at least three separate occasions via email per their request, yet I continue to receive the run around. I have asked for a clear explanation of exactly which information was missing from my application, and have been given conflicting, unclear responses from two separately-assigned customer resolution representatives about what documentation was still needed for my mortgage assistance application to be reviewed. For example, one representative told me that they had received all the required documentation, but that they did not accept the electronic signature that I had provided. I was told to print out the documents, provide a " wet signature, '' and resubmit the documentation via email, which I did. I was not notified that the signed, resubmitted documents had not been accepted until I received a letter dated XX/XX/XXXX informing me that my request for mortgage assistance application was closed because I had not provided all the necessary documentation for review, and that I would need to submit a " new '' application. Meanwhile, they are moving forward with foreclosure, I am terrified of losing my home, and am requesting assistance and review of my case by CFPB. Background : In XX/XX/XXXX, I entered into a forbearance agreement to temporarily stop making mortgage payments. Like millions of Americans, I was affected by the XXXX pandemic I was unemployed and, at that time, receiving unemployment benefits. SLS explained that at the end of the forbearance period, they would review my situation and, if my financial status had not changed, I could apply for the terms to be extended. I applied and was granted an extension to this forbearance agreement ( dates should be in my records ). As was explained to me each time by an SLS account representative via telephone, I would not have to make a lump sum of payment at the end of the forbearance agreement and that there would be no penalty, nor would my loan status information be forwarded to credit reporting agencies. I was also told that before the forbearance period expired, I would be contacting to discuss next options. I was told that my loan would be restructured, and that the payments I did not make during the forbearance period would be put on the back end of the loan. As I had done from XX/XX/XXXX, I again applied for the forbearance agreement to be extended in XX/XX/XXXX via telephone. I did this without ever receiving a notice to discuss next steps as the forbearance period was ending. As had been done each time, I was told by the SLS rep that they had all the information they needed and they would contact me if the extension was not approved. I did not hear from SLS again until I received a letter at the end of XX/XX/XXXX, stating that my loan was delinquent and that my account had been forwarded to the foreclosure department. Upon receipt of the letter, I called XXXX to discuss how this situation happened, why I was not notified that the forbearance extension I'd applied for in XX/XX/XXXX had not bee granted, the status of the loan, and what could be done to make my account current and stay in my home. I was told that my XX/XX/XXXX forbearance extension application had not been approved ( I had not received notification from XXXX about this development prior to this telephone conversation ) and that I needed to make a lump sum payment of over {$30000.00} ( past mortgage payments ) to bring my account current. I explained that this was not the terms I understood and agreed to when forbearance options were provided by XXXX, and that I did not have all the money to repay at one time. I contracted and have recovered from XXXX, and I am terrified of losing my home. I have also started a new job and am able to resume making mortgage payments in the amount of {$1900.00} ( my monthly amount before the forbearance agreement ), but I can not make a lump sum payment to bring my account current as XXXX demands to stop foreclosure proceedings. My initial mortgage loan was with XXXX XXXX. I did not request nor was I given any option or explanation when this loan was transferred to SLS from XXXX XXXX, against which I had filed a previous complaint with your agency. When this loan was transferred, XXXX claimed that their records from XXXX XXXX indicated that I had missed a payment. I did not miss any payments, and XXXX XXXX could not explain exactly which month I had allegedly missed said payment. At that time, XXXX told me that the missed payment in dispute would be put on the back end of my loan. I am doing everything possible to avoid foreclosure and stay in my home. However, I do not believe SLS is acting in good faith and I am afraid that I will lose my home. Your assistance and review of my case is greatly appreciated. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10455
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) originated our loan on XXXX XX/XX/2022. They then sold the loan to Specialized Loan Servicing ( SLS ) on XXXX XX/XX/2022. In the notification letter XXXX XXXX provided, they gave me an old and new account number. I have not received any information or communication from SLS and have been unable to contact them. The loan number is incorrect, they have a complete communication firewall unless I have my account information, SSN, or phone number. All 3 options do not register with their system. The first mortgage payment was due 1 XX/XX/2022, and it is currently XXXX XX/XX/2022. XXXX XXXX XXXX has communicated they they can not contact the new servicer or receive any account information on my behalf, meanwhile, I have no way to contact the new servicer ( seems to be by malicious design ) in order to make my mortgage payment. I have no issues with paying the mortgage, I simply have no method to do so. I'm concerned this new company intends to force the mortgage to be late past the grace period simply to make money on a late fee and am extremely frustrated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76502
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I entered into an agreement to pay past due ballance. Was given an option to pay minimum, or give additional amounts. I have sent additional payments, and requested by phone a monthly statement showing ballance due, with payments applied. I have sent in total 10 payments, and one large check in the amount of XXXX. This company rrefuses to send me any acknoledgement of recieved payments, along with new ballance. Also, this was a home equiety line of credit subject to a tax deduction. Company never sent my interest paid statement for the year 2021.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please see attached for a detailed timeline of events.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48152
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Email : XXXX XX/XX/XXXX Specialized Loan Servicing. XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fax No XXXX XXXX, CO XXXX Email : XXXX Ref : Loan No XXXX DISPUTE FROM FULL STATEMENT RECEIVED VIA EMAIL ON XX/XX/XXXX UNPAID BALANCE IS WRONG AMOUNT After fully billing statement on XX/XX/XXXX in violation of FDCPA 12 CFR 1026.13 ( 1 ) The creditor shall mail or deliver written acknowledgment to the consumer within 30 days of receiving a billing error notice, unless the creditor has complied with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within the 30-day period ; and ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within 2 complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice. ( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( e ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date. ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. ( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. VIOLATION OF PRIVACY ACT OF 1974 ITS TOTALLY BS AND BALONEY TO STATE PRIVACY VIOLATION WAS ATTORNEY INFORMATION WAS MAILED. FIRST CONTACT INFORMATION RECEIVED FROM SLS ON XX/XX/XXXX DATED XX/XX/XXXX WITHOUT POST MARK DATE EXHIBIT A. MORTGAGE STATEMENT WAS MAILED TO XXXX XXXX XXXX, XXXX, CA XXXX WAS MAILED AND ADDRESS TO US NOT ATTORNEY. I CALLED SLS ON XX/XX/XXXX AND RECEIVED EMAIL ATTACHMENT STATEMENT MAILED TO UNDISCLOSED LOCATION. MY FIRST WRITTEN COMMUNICATION ATTACHED WAS ON XX/XX/XXXX AND DELIVERY CONFIRMATION. I DID NOT PROVIDE ANYTHING ABOUT MY ATTORNEY IN MY ATTACHED DISPUTE. STATEMENT DATED XX/XX/XXXX WAS MAILED BEFORE WE WERE CONTACTED AND BEFORE CONTACT SLS. THIS VIOLATION OF PRIVACY ACT OF 1974. FAILURE TO VALIDATE DEBT 15 U.S. Code 1692g - Validation of debts Response to my company states SLS paid {$3200.00} in les than 10 and violated Federal law failure to validate debt. I do not anything about what was paid, and I do not have any bills. If do not SLS violated federal law by not validating the debt. Information in dispute for the following and I need response in 15 days. 1. Need full broken-down payment each with billing history with records from county each bill from XXXX XXXX XXXX. 2. Copies all payments with cancel check or ACH or electronic payments. 3. Payment of {$100000.00} provide full itemized bills and how the payments were applied with back up records such as invoice, bills and so on. 4. After {$100000.00} there record provided on XX/XX/XXXX shows escrow balance of {$16000.00} please account was paid $ XXXX and the account was current why there is escrow balance of {$16000.00}? Why it shows {$16000.00}? 5. Provide records and explanation about the fee of {$370.00}, {$360.00}, {$590.00} and {$510.00} what these fees and why this fee has been added in violation of Federal laws for not responding to my disputes of XX/XX/XXXX and XX/XX/XXXX. My disputes have not been responded and resolved as of XX/XX/XXXX also violation of above laws it should have been resolved in 90 days. 6. I have note received any bills in violation of above laws that I should receive my bills in 20 days of each month. I received bills for 10 months XX/XX/XXXX in email on my request to get when I asked to get current statement. This violation above Federal laws. 7. First notice received from SLS was on XX/XX/XXXX with no warning or anything to inform account was purchased and demand me to make payment of {$32000.00}. Loan was purchased on XX/XX/XXXX with no back up records no instruction to pay {$32000.00}. 8. Statement sent to me bad address was address to us not to attorney and there is attorney representation letter has been provided. I made this request XXXX of XXXX with supervisor he promised I will be provided copy. Unpaid balance on the statement that was not sent to me was XXXX. Provide letter of representation for attorney. 9. Statement date XX/XX/XXXX unpaid balance went to {$47000.00} additional {$14000.00} is what this additional payment is for? 10 Monthly payment was {$1000.00} with escrow account and 3 months payment should be {$3000.00}. What is extra {$11000.00} is from provide entire and all records for this. 11. Notice of default received from XXXX XXXX XXXX dated XX/XX/XXXX with included statement date of XX/XX/XXXX unpaid balance of {$50000.00} after 5 months later. Monthly payment of {$1000.00} for months will be {$5100.00} plus unpaid balance of XX/XX/XXXX notice adds to ( {$32000.00} plus {$5100.00} is {$37000.00} ). Provide all and entire records what is additional {$12000.00} is for in 5 months. 12. XX/XX/XXXX statement shows {$53000.00} additional {$21000.00} is for what in 10 months? Provide all an entire records to back up records, invoice payment cancel check and so on additional amount was for in 10 months ( unpaid balance date XX/XX/XXXX {$32000.00} less {$53000.00} equals {$21.00}, XXXX ) 13. Default notice filed on XX/XX/XXXX shows unpaid balance of {$58000.00} less unpaid balance of XXXX XXXXXX/XX/XXXX of {$32.00}, XXXX additional {$23000.00} is is for what in 10 months? Provide records full of cancel check invoice and so on. . {$1400.00} provide full records what these expenses are. 15. You stated escrow negative of {$1800.00} for 10 months real estate tax is about {$2100.00} for one year what is and how this escrow arises negativeand what is if this is was no included into unpaid balance of {$32000.00} and why it was not inlsued? 16. All fees attorney fee should be removed I made multiple and multiple offer to bring this account current and pay off the whole loan. As of XX/XX/XXXX there is no response to this and the disputes. Finally, this is my last request with CFPB and new disputed dated XX/XX/XXXX after response was provided on XX/XX/XXXX, XXXX. FDCPA requires dispute filed in 30 days but this dispute is filed in two days. Dispute filed in 15 days after I received full mortgage statement in 10 months time on my request on XX/XX/XXXX. I sked to provide the name and contact information of XXXX XXXX and XXXX XXXX SLS refused to provide that. I have no option but to add both as defendants for perjury and take their deposition in a very near future may be no later than end of XX/XX/XXXX. My principal balance on refinanced loan on account was {$150000.00} principal and interest were {$1000.00} including escrow account. Now its {$1000.00} loan amount of XXXX XXXX. Its a rip off to pay {$710.00} principal and interest loan amount of $ XXXX. I obtain 4 estimate loan amounts of XXXX XXXXXXXX XXXX XXXX XXXX as follows one is {$540.00}, two is {$500.00}, third is {$500.00}, fourth with escrow is {$730.00} all are at XXXX interest rate. Fifth is {$360.00} with internet rates of 3.50 %. Attached are 5 estimates. WE BING ROBBED TO STEAL OUR HOUSE AND OVER CHARGING PRINCIPAL AND INTEREST OF {$710.00}. Sincerely XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing, without my knowledge and consent, has prepared an insurance policy for my home and sent me a letter demanding {$3200.00} in the form of a cashiers check or money order. In addition, they are telling me that I MUST add earthquake coverage to my insurance policy, that, by the way, has XXXX XXXX dollar earthquake coverage in addition to the XXXX XXXX dollar property coverage. These predatory, fraudulent tactics to intimidate homeowners and extract money from them need to be addressed and put to an end. As a homeowner, I have never missed a mortgage payment or been late a single day. My home has not been without proper and legitimate insurance for a single minute, yet Specialized Loan Servicing LLC ( SLS ) is not giving up on the idea of forcing their own insurance upon homeowners.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94806
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Violation of of XXXX Laws 12 CFR 1026.13 ( 1 ) The creditor shall mail or deliver written acknowledgment to the consumer within 30 days of receiving a billing error notice, unless the creditor has complied with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within the 30-day period; and ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within 2 complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice. ( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( XXXX ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to XXXX business days before the scheduled payment date. ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. ( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( XXXX ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. VIOLATION OF PRIVACY ACT OF 1974 ITS TOTALLY BS AND BALONEY TO STATE PRIVACY VIOLATION WAS ATTORNEY INFORMATION WAS MAILED. FIRST CONTACT INFORMATION RECEIVED FROM SLS ON XX/XX/XXXX DATED XX/XX/XXXX WITHOUT POST MARK DATE EXHIBIT A. MORTGAGE STATEMENT WAS MAILED TO XXXX XXXX XXXX, XXXX, CA XXXX WAS MAILED AND ADDRESS TO XXXX NOT ATTORNEY. I CALLED SLS ON XX/XX/XXXX AND RECEIVED EMAIL ATTACHMENT STATEMENT MAILED TO UNDISCLOSED LOCATION. MY FIRST WRITTEN COMMUNICATION ATTACHED WAS ON XX/XX/XXXX AND DELIVERY CONFIRMATION. I DID NOT PROVIDE ANYTHING ABOUT MY ATTORNEY IN MY ATTACHED DISPUTE. STATEMENT DATED XX/XX/XXXX WAS MAILED BEFORE WE WERE CONTACTED AND BEFORE CONTACT SLS. THIS VIOLATION OF PRIVACY ACT OF 1974. FAILURE TO VALIDATE DEBT 15 U.S. Code 1692g - Validation of debts Response to my company states SLS paid {$3200.00} in les than 10 and violated Federal law failure to validate debt. I do not anything about what was paid, and I do not have any bills. If do not SLS violated federal law by not validating the debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After so many attempts to prevent or stop a foreclosure, On XX/XX/XXXX, SLS sold the loan to themselves. they still have the loan the only change is that it was transferred to another office or department. I have called different numbers trying to keep truck of this file. I have finally talked to someone from SLS. the SLS employee sent me a letter that it blew my mind. since I never seen such a letter. on the letter they stated that in XXXX they have offered me a loan modification and I have declined. as well as others loan modification offers on XXXX. if this is true why XXXX, or XXXX ( agents assigned to this file ), never spoke to me about the modification when I talked to them on a weekly basis. When I begged them to help me to get a loan modification approved. I remember the rudeness of XXXX telling me that " they would do everything on their power to make me walk out of the house without talking a XXXX from it. Now I do understand, they put obstacle to obstacle to make me lose my house. Why they never mentioned the letters when I called them and informed them that I was applying for a loan to pay off the second lien with them. I have applied to many different lenders to refinance the house and all the attempts failed. When I started looking from help from those Real Estate attorneys, suddenly these letters appears. I have offered SLS thru agent XXXX {$40000.00} dollars cash but he denied my offer. Who can possible help me with this case????
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95815
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We are currently working with a lender called XXXX XXXX XXXX as well as a realtor for us to be able to do a Short sale on our home and continue to live there with our children however SLS and XXXX XXXX XXXX could not come to an agreement on the terms of the Short Sale. On XX/XX/XXXX SLS gave an approval for a short sale. from that time SLS and XXXX were sending emails back and forth with counter offers to each other until XX/XX/XXXX the XXXX approved a SS for the amount of {$4800.00}. However SLS stated that XXXX should only accept an offer of {$1900.00} as they claim that the agreement for the XXXX is to receive 10 % of the second lein holder 's principal balance. XXXX will not budge stating that there is no written agreement or regulation from the US treasury department that oversees all lenders about this issue. On XX/XX/XXXX SLS hostated that XXXX does not have to participate in the short sale and they are given the opportunity to receive a small compensation on their loan that would be Quashed in a foreclosure.Again our agent stated that this is wrong information because if the second lein holder does not participate then the property will never have a clear title. I have all the corresponding emails and am hoping someone can help us with this. We just want to live in our home with our children and have this resolved. We are stuck in the middle and the stress it is causing has affected us mentally and physically. Please reach out with your guidance. Sincerly, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 029XX
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My mortgage servicing company is Specialized Loan Servicing I ( SLS ) I Was given forbearance From XX/XX/XXXX until XXXX XXXX due to Covid pandemic. I started the payment from XXXX XXXX, XXXX and have been paying on-time ever since. Not XXXX payment has been late as of today, XX/XX/XXXX. I am working for the XXXX XXXX in Florida as XXXX XXXX with a yearly salary of {$88000.00}. Since XXXX XXXX, XXXX, I have been paying my monthly mortgage amount of {$2600.00} as it was before the start of the forbearance ( also verified by phone with SLS ) via cashiers check. The last payment was mailed, via return receipt, on XX/XX/XXXX for the month of XX/XX/XXXX. I have never been late in my monthly payments. SLS has required full payment amount of forbearance which is close to {$49000.00} since after the end of the forbearance period. Regardless of months of following their instructions and requirements for paperwork they kept saying I do not qualify and offered me deed in lieu, meaning they want me to give them my house. There is over {$400000.00} equity in my house which is practically my retirement money. After initially disqualifying me for income and expense ratio, they reported me to the credit agencies which brought my credit score from XXXX down to around XXXX and in their final communications to me they disqualified me for any help because of my credit score. My question to your agency is that is this practice, right? They offered forbearance by choosing a number on the phone for over 3 or 4 times during pandemic and always said they will work with me at the end of the forbearance period.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A