Date Received: 2022-10-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: THESE EACH TIME I I TRY TO MAKE A PAMENT THEY TELL ME MY PLAN IS CANCELED. AFTER A HUGE EFFORT BY ME AND A LOSS MITAGATION XXXX NAMED XXXX ACCETED PAYMENTS IN XXXX AND XXXX AND ASSURED ME I WOUKLD NOT HAVE ANYMORE POBLEMS. BUT HERE WE ARE YESTERDAY XX/XX/2022 TRIED TO MAKE PAYMENT BY PHONE ON TWO OCCASINS NEITHER AGENT WOULD HELP ME OR TAKE PAYMENT. I NEED GOVERMENT AGENCY TO INVESTAGATE MY CLAIM AND HELP ME WITH THIS COMPANY TO BE MORE CONSISTANT AS MY DEPT CONTINUES TO RISE " PRINCIPAL BALANCE ON THIS LOAN WAS XXXX DOLLARS WHEN THE TOOK OVER THIS LOAN FROM XXXX XXXX. WITH XXXX DOLLARS IN DISPUTED LATE CHARGES. I CANT SEEM TO PLEASE THESE PEOPLE. PLEASE FILE MY COMPLAINT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I want to remove my private mortgage insurance since the value of my primary residence on the market is about 70 % XXXX and they denied my petition since they don t recognize that the investor is XXXX XXXXThey just keep mention that my investor don't let me to eliminate or remove the XXXX and by federal law and or regulation is supposed to be removed or at least I need a reasonable answers or options other than make a full refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi! My personal bank account is something problem. So I contacted bank agents. They founded someone bridge of my online banking system. And opened New account. I never order of opened new account. So bank shut down my online banking and closed new account. So Anyway I can't use of my account temporarily. We couldn't pay to Our second mortgage company. We had a behind payments. Mortgage company intent to foreclosure step. Give me time please!!! Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Overview : Specialized Loan Servicing is inflating a mortgage balance by adding forborne payments during COVID-related forbearance to the principal balance. They have added {$34000.00} to my principal balance, so that now after leaving COVID forbearance I actually owe more than I did when they began servicing my loan prior to COVID. Details : Per the CARES Act of 2020 I applied for loan forbearance from my loan servicer, Specialized Loan Servicing. I was granted forbearance for a total of 17 months, with forborne payments ( including principal, interest and escrow amounts ) totaling {$34000.00}. I resumed normal payments on XX/XX/XXXX with forborne payments coming due at the end of the non-modified loan schedule and terms ( as a " balloon payment '' ). My original principal balance with Specialized Loan Servicing was {$390000.00} when transferred to them on XX/XX/XXXX. My account has always been in good standing, and I have never missed a monthly payment. These amounts, the forbearance period of 17 months, and the complete payment history can be verified in attachments 1-2, Loan Verification and Payment Histories. I am not disputing the total amount of these forborne payments. And I am not disputing that they are payable as a " balloon payment '' at the end of the loan schedule ( that they were not " forgiven '' ). However, Specialized Loan Servicing has added these forborne payments toward my original principal balance of {$390000.00} to my principal balance. They are reporting that after the COVID-related forbearance I now owe more than my original principal balance. They are incorrectly reporting a payoff amount of {$410000.00} ( see attachment 3 ). They have added the amount of my forborne payments to my outstanding principal rather than subtracted it. During forbearance there is a pause of monthly payments, and my principal remained unchanged ( interest and escrow did accrue during this period ). When the forbearance ended I resumed making payments toward this principal balance, with the forborne payments that would have been paid over the 17 months being paid as a lump sum at the end of the loan term. Given that the account has always been in good standing I can not owe more than I originally financed and more than the amount that Specialized Loan Servicing originally began financing. This is not the first time that Specialized Loan Servicing has reported an inaccurately high principal balance. After first making a dispute with the XXXX XXXX XXXX XXXX, I made a complaint with the CFPB on XX/XX/XXXX ( see attachment 4 ). At the time during the initial months of my forbearance period, they were reporting that my forborne payments totaling {$12000.00} were in addition to my principal balance, not payments toward my principal balance. So they were adding my forborne payments to my principal balance. After the complaint, they corrected their reporting to the XXXX to reflect my then principal balance of {$390000.00} for several months ( see attachment 5 ). They did not explain why they had inaccurately inflated my principal balance and the complaint with CFPB was not satisfactorily resolved. They again began reporting an inflated principal balance after three months. I attempted to resolve this issue by again disputing the amount of the principal balance with the XXXX but Specialized Loan Servicing responded that this inflated balance, with the forborne payments added to the outstanding principal balance, was accurate ( see attachments 6, 7 from XXXX and XXXX ). I then attempted to resolve this issue by contacting the company and speaking to two different customer representatives on XX/XX/XXXX. This did not resolve the issue as the representatives reiterated that the payments during forbearance " were not forgiven '' and that I still owed them as a " balloon payment. '' All of this is not in dispute, but Specialized Loan Servicing keeps repeating it rather than identifying the error of adding this deferred amount ( " balloon payment '' ) to the principal balance, not as part of the principal balance. I then followed their formal " notice of error '' procedure and made a written dispute ( attachment 8 ). Their response from XXXX ( ID # XXXX ) was to reiterate what is not in dispute, that the forborne payments of {$34000.00} were deferred ( attachment # 9 ). I am not disputing that these forborne payments are still owed to Specialized Loan Servicing. I am, however, disputing that they have added forborne payments to inflate my principal balance. These payments during COVID forbearance were toward my principal balance of {$390000.00} when I entered forbearance. Subsequently, since resuming normal monthly payments my outstanding principal balance is currently {$370000.00} ( as of XXXX XXXX, XXXX, see attachment 1 ). This deferred amount of XXXX is part of this outstanding principal balance of {$370000.00}, not a separate loan amount. There has been an accounting and/or clerical error. I am not asking for Specialized Loan Servicing to repeat these amounts, dates and the fact that the forborne payments are due as a lump sum at the end of my loan term. This is not in dispute. I would like CFPB to help Specialized Loan Servicing realize that they have added this amount to my principal balance, so that I now owe more than I did when they first began servicing my loan. While this may seem like an innocuous accounting/clerical error, reporting that a consumer now owes {$34000.00} more than they originally financed is egregious. And given my previous disputes and attempts to contact them directly to resolve this issue, this appears to be a pattern of practice with Specialized Loan Servicing. Given this apparent pattern, CFPB ought to investigate whether other consumers are having their mortgage balances incorrectly inflated by Specialized Loan Servicing. Particularly considering that these additional hardships are anathema to the intent of the CARES Act and the government 's attempt to provide relief to those whose employment was impacted by COVID. Let me reiterate because the company keeps repeating what I already know and what I am not disputing. Forborne payments made as part of paying the principal balance are now being added by Specialized Loan Servicing to the principal balance. These forborne payments during COVID relief should not increase consumers ' financial obligations. They should only be deferred as part of the original principal balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I ordered a copy of my report in XXXX and I found out that credit reporting agencies still indicate my dispute of information in my credit report. As of todays date, XX/XX/XXXX XXXX has not responded/ replied/ answered to my dispute. According to the Fair Credit Reporting Act, the Credit Bureau must complete their investigation within 30 days. Please check payment history, date open, last activity and Status of XXXX XXXX XXXX XXXX I believe it was reporting in error. XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: TIMELINE AND VIOLATIONS OF LAW - I AM UNABLE TO UPLOAD SUPPORTING DOCUMENTS ON CFPB WEBSITE Letter Dated XX/XX/XXXX - Notification by XXXX XXXX XXXX of New Servicer Letter Dated Statement Date XX/XX/XXXX New Servicer Letter Payment procedures are described as Beginning XX/XX/XXXX, all future payments will be accepted by Specialized Loan Servicing. No W-9 is included. No TILA Transfer of Creditor Notice mailed *Note : At the origination of dispute there were no loan statements. The company appeared to not be a real business. They would not provide loan statements upon several oral and written requests, nor oral or written calculations of interest rate or amount due, nor evidence of the application of payment to account, nor proof of account. The accounting was and still is incorrect to this day. The loan is still in dispute. The new CFPB law regarding the exclusion of periodic statements for customers in bankruptcy began XX/XX/XXXX and ended XX/XX/XXXX. Statements were required upon the assumption of Plaintiffs loan by SLS starting XXXX XXXX. See letter dated XX/XX/XXXX sent by Plaintiff to SLS. Plaintiff made dozens of oral and written requests for statements. UPON RECEIPT of New Servicer Letter Plaintiff calls SLS to find out how to pay bill. Plaintiff is told to call monthly for the amount due. Plaintiff recalls that she was told that there was no account created yet as the loan had just been transferred. ( XXXX XXXX XXXX last statement received is dated XX/XX/XXXX ) Plaintiff was instructed over the phone by SLS to call monthly to obtain the monthly amount due and encouraged to pay over the phone by checking account debit only. XX/XX/XXXX - Plaintiff calls SLS for amount due for XXXX payment amount. On or about XX/XX/XXXX Plaintiff calls to make XX/XX/XXXX payment due according to SLS and pays by phone debit e-check. Amount of {$190.00} due is correct. XX/XX/XXXX Plaintiff calls SLS to straighten out account Plaintiff has not received paper statements of account. Plaintiff is told that they can not generate statements because her loan is in bankruptcy and that she must call every month for the payment amount. She is told 'that because of the XXXX XXXX discharge ' statements are not automatically sent. Plaintiff is told that she can view information online at www.SLS.net by logging in and creating account. Plaintiff requests statements. Plaintiff is not able to set up an online account because the information she can provide, including name, address and/or new account number XXXX does not pertain to an active account. Plaintiff makes XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX payments due over the phone by debit of checking account e-check. The amounts due are accurate. The payments are made on or near XX/XX/XXXX : {$170.00} and for XXXX & XXXX, on or near XX/XX/XXXX : {$380.00} includes a {$9.00} late fee. This {$9.00} late fee can only apply to the payment due on either XX/XX/XXXX or XX/XX/XXXX due date. Plaintiff was inconsistently charged late fees despite all payments made so far having been late. Plaintiff was told during one of many calls to customer service that late fees would be waived until account was formerly set up. Again, no explanation is given of breakdown of payment, interest rate, running balance or application of payments made. XX/XX/XXXX Plaintiff calls SLS customer service for the XX/XX/XXXX payment due and is told that it's {$200.00}. It should be XXXX and SLS will not give an explanation of payment amount. Plaintiff makes the case to customer service that she has no receipt of any payment made yet, and no statement. Plaintiff stops making payments because the amount is inflated and is calculated in a non-transparent way. [ It is later discovered through extensive communications that a late fee of {$9.00} had been applied ] This {$9.00} late fee due as part of the XX/XX/XXXX payment could only have been as a result of payment due XX/XX/XXXX being late, despite XX/XX/XXXX payment also being late and no late fee charged. *Notes : Late fees per contract are 5 % of amount due. Contract requires that statements be mailed. Contract requires that accounting discrepancies and disputes be remedied at customer 's request. Interest rate is XXXX XXXXXXXX XXXX XXXX XXXX Margin Contract prevents servicer from charging late fees on a loan in dispute. ( Contract is in Defendant 's possession ) Violations of these Mortgage Clauses, in Plaintiff 's opinion, defined Breach of Mortgage Contract. DATE OF XXXX CHARGED ACTUAL PAID DATE DUE POST DATE XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX Late Fee XXXX unknown XXXX unknown XX/XX/XXXX STOPPED PAYING : XXXX XXXX XXXX XXXX XX/XX/XXXX n/a XXXX payment due above can likely be XXXX plus XXXX late fee Note of error : if late fee were for previous month as is generally accepted in accounting practices, then late fee should have been {$9.00} [ 5 % on XXXX ] Early XX/XX/XXXX : Plaintiff sends letter to Attorney XXXX XXXX who is family friend ( no longer practicing ). Plaintiff near after advises SLS by phone call that she is represented and does not intend to make payments on account until she is billed transparently and correctly. Plaintiff is advised by counsel to make all communications by certified mail. Plaintiff writes letter to Attorney XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX & XX/XX/XXXX Plaintiff does not pay because customer service at SLS will still provide no explanation of accounting methods. Upon subsequent phone calls it is determined that SLS intends payment due XX/XX/XXXX is to be XXXX ( it should be XXXX ) and payment due XX/XX/XXXX is being billed at XXXX. ( XXXX also has no substantial base in proper calculations ) AMOUNT DUE PER SLS CUSTOMER SERVICE BY PHONE CALL : DATE OF XXXX CHARGED ACTUAL PAID DATE DUE POST DATE XXXX XXXX XXXX XXXX XX/XX/XXXX n/a XXXX XXXX XXXX XXXX XX/XX/XXXX n/a *Note : Per letter dated XX/XX/XXXX XXXX is due. This amount is ( 3 ) incorrect payment amounts ( payments not made ) plus another {$9.00} late fee that can not properly apply to any of past amounts due at this point. Letter Dated XX/XX/XXXX : From SLS Notification of Service Members Civil Relief Act Letter Date XX/XX/XXXX : From SLS Important Notice Regarding Your Mortgage Loan and Intent to Foreclose Without having provided clarity despite numerous phone calls an incorrect amount is demanded. Letter included threats of inspection, threat to accelerate and/or foreclose, names SLS the current creditor to whom the debt is owed on page 2 and presents an offer to dispute. Additionally, the total balance due stated on account on page 2 of letter is {$39000.00}. This is incorrect. This loan is a XXXX ARM and the correct balance is as it was transferred from B of A is {$39000.00}. Letter includes Foreclosure Mediation information obtained from XXXX XXXX XXXX. UPON RECEIPT of XX/XX/XXXX Letter : Plaintiff calls SLS. Despite more extensive inquiry, again receives no explanation by customer service as to wrong amount, or previous dispute. They are not able to discuss the details of a loan in bankruptcy and/or do not have access to the information requested available to them. More specifically on XX/XX/XXXX : XXXX called SLS to request clarity and accuracy of amounts due. Plaintiff spoke to XXXX who told her that she was not billed on her account and that SLS can not generate statements because the customer 's loan is in bankruptcy. XXXX said that the account should show no balance due. Plaintiff was routed to the bankruptcy department of SLS where she spoke to XXXX at XXXX. XXXX told Plaintiff that she could not provide statements, nor calculation of payment due, nor state the current interest rate and that I can take a payment from you. Plaintiff decides to try another day, headaches and stress are too much. * Note : In XXXX SLS begins sending unrequested statements to Plaintiff. Plaintiff has had XXXX servicers on ( XXXX ) loans post bankruptcy. All servicers have provided thorough and accurate statements. The law that exempted certain XXXX customers from receiving statements is not yet in effect. See Documents for description Letter dated XX/XX/XXXX. Therefor. statements are required. Letter Dated XX/XX/XXXX : From SLS RE Legal counsel On or Around XX/XX/XXXX : Plaintiff writes and sends handwritten letter to SLS, certified and return receipt. Letter has been lost ( Plaintiff has the certified and return receipt from this letter in possession, additionally a copy is in Documents Handwritten notes from XXXX in file demonstrate it included the following : A request for explanation of payment calculation, including interest rate A request for statement of account including running balance with payments due and applied Letter Dated NO DATE : From SLS presents, in response to Plaintiff 's most recent handwritten letter, a different mailing address for inquiries. UPON RECEIPT of letter dated NO DATE Plaintiff resent handwritten letter to newly given address. XX/XX/XXXX Phone call to SLS by XXXX because she can not create an account nor log in online still. Plaintiff is told that her loan is in bankruptcy and statements can not be generated. Again with no other offer of information. Plaintiff is routed away from customer service, placed on hold for over XXXX minutes and hung up on. Plaintiff finds that there is no viable account of her HELOC on record with SLS through attempts to log in. Plaintiff wonders if payments made so far have been applied to an account. XX/XX/XXXX Plaintiff sends certified handwritten letter to SLS disputing charges as inaccurate with opaque accounting. This letter has been lost, the certified receipt exists and has been included in documents. XXXX XXXX XX/XX/XXXX : From SLS Your qualified written request or general correspondence is currently under review. XXXX XXXX XX/XX/XXXX : From SLS in response to Plaintiff 's request for information. Letter includes correct interest rate and an amount due calculation that makes no sense at all of {$940.00}. There is no variation of numbers or amounts due so far presented by SLS that add up to this amount. *Note : Plaintiff has worked extensively in bookkeeping and went to college for accounting. She graduated from private high school in Advanced Placement calculus. She has been gifted in numbers her entire life. She has not, and does not consult an expert with regard to this or other accounting as she considers herself expert. XXXX also includes a copy of mortgage paperwork that XXXX did not request and does not need as she has already cited clauses in the Mortgage to XXXX, and an undated XXXX spreadsheet of received payments. The XXXX spreadsheet is the only evidence of account existence thus far. It includes several inaccuracies and a fee for {$110.00} coded XXXX XXXX. It lists a payment made of {$190.00} that was never made, a late fee of {$9.00} in the column of principal and an incorrect principal balance of XXXX. It also cites {$0.00} late fees in the late fee column. UPON RECEIPT of letter dated XX/XX/XXXX Plaintiff called XXXX customer service to explain that this was not the requested information. She was, again, systematically avoided. *Note : An additional undated spreadsheet in different format is also in XXXX 's possession. She does not know in which letter it arrived. It is not dated nor does it include an account number. It does include XXXX 's name, address and property address. It reflects the same inaccuracies as the XXXX spreadsheet. It arrived with a supplement named XXXX XXXX Definitions from which she determined {$110.00} FB meant fee billed. XX/XX/XXXX PLAINTIFF 'S DEBT WHILE IN DISPUTE IS CHARGED OFF BY SLS. This is reflected as Negative on all ( XXXX ) of her Credit Reports, XXXX, XXXX and XXXX ( evidence included in Documents ) This charge-off is a violation of the XXXX XXXX discharge injunction as it records a dollar amount liability on Plaintiffs credit report ( XXXX ). This charge of was not described as in dispute as required by law XXXX XXXX. XXXX ( XXXX ), and stayed on all ( XXXX ) credit reports until XX/XX/XXXX. *Note : Most other applicable laws have been referenced in CFPB complaint letter. XXXX copies of letter were certified and return receipt mailed to XXXX at the correct address. XXXX is dated XX/XX/XXXX. XXXX : This is end of correspondence from SLS until XXXX ( unless letter ( XXXX ) was/were lost ) with the exception of annual XXXX Letter Dated XX/XX/XXXX : From XXXX Please be advised beginning XX/XX/XXXX your required loan payment will convert from Interest Only *Note : There is no correspondence in the year XXXX with the exception of XXXX sent yearly Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options. *Note : Plaintiff could not endure the stress of fighting with an inane servicer after XXXX and knew that she needed to retain an attorney. At first opportunity, in XXXX, she did such. XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options. XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options. Letters Dated XX/XX/XXXX [ XXXX Cerified, XXXX XXXX Mail XXXX XXXX ) Total ] Important Notice Regarding Your Mortgage Loan and Notice XXXX XXXX to Foreclose Letters include Foreclosure XXXX information obtained from CT XXXX XXXX. XXXX threatens negative reporting, inspections and threat of acceleration and foreclosure. XXXX invites customer to dispute the validity of the debt. The original loan dispute and multiple accounting discrepancies have never been resolved. XX/XX/XXXX Plaintiff consults with Attorney XXXX XXXX, XXXX XXXX XXXX, XXXX, CT. This is the first time she has been financially able to hire an attorney. Letter Dated XX/XX/XXXX : From Plaintiff ( XXXX ) copies mailed certified to SLS To whom it XXXX concern, I dispute the validity of this debt in response to your XX/XX/XXXX letter. *Note : no address for dispute communication was given in foreclosure letter. Plaintiff used the only available address at the bottom of the letter for correspondence. The same address was present at the heading of other SLS letters received by XXXX. Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan, however not at our address for such inquiries. XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent. Plaintiffs Note/Mortgage have, at XX/XX/XXXX, reached UCC XXXX XXXX of Limitations for non-payment post end of installment period effected by discharge in XXXX XXXX Bankruptcy UCC XXXX. STATUTE OF LIMITATIONS ( a ) Except as provided in subsection ( XXXX ), an action to enforce the obligation of a party to pay a note payable at a definite time must be commenced within XXXX years after the due date or dates stated in the note or, if a due date is accelerated, within XXXX years after the accelerated due date And corresponding CT XXXX XXXX XXXX Letter Dated XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX. Included copy of the Promissory Note, copy of the Mortgage, copy of Notice of Transfer of loan dated XX/XX/XXXX and the same XXXX spreadsheet in which accounting was indiscernible to Plaintiff. It also contained a XXXX document entitled PAYMENT TRANSACTION CODES. XXXX XXXX XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) copies mailed certified. Plaintiff restates entire past complaint in detail. Plaintiff includes specific breach of mortgage contract examples with explanation committed by XXXX, and other errors. Plaintiff states that it is my hope, that XXXX day these letters will be reviewed by a judge. Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan. XXXX XXXX XX/XX/XXXX : From SLS We have received your correspondence regarding the above referenced mortgage account. Letter Dated XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX This letter is largely a repeat of what has already been forwarded. EXCEPT the interest rate of 7.75 % cited is wrong, AND due to the charge-off and XXXX XXXX XXXX Bankruptcy, we are unable to provide monthly billing statements for this loan. XXXX XXXX XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) certified copies mailed : I received your response dated XX/XX/XXXX and post-dated XX/XX/XXXX. This XXXX weeks after my letter citing complaints dated XX/XX/XXXX. In this letter XXXX included proof ( included in documents ) that SLS was required to send her mortgage statements throughout XXXX as per CFPB laws for Periodic Statements. XX/XX/XXXX Plaintiff consults with Attorney XXXX XXXX. Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter *Note this letter is also post-dated the XXXX of XXXX Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent. XXXX XXXX XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX. This letter is a complete repetition of previous correspondences. Except that this letter contains a form titled BANKRUPTCY HELOC PERIODIC STATEMENT REQUEST that Plaintiff did not fill out nor return. Letter Dated XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) copies mailed certified Dear Sir or Madam, this letter is in response to your XX/XX/XXXX correspondence, and additionally, regarding a number of inquiries that I had requested remedy for previously. This letter is a restatement of requests of the previous sent. Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan. XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff. It was not requested. Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan. Letter Dated XX/XX/XXXX : From SLS is The Exact Same Letter Dated XX/XX/XXXX with XXXX exception. It includes a form titled BANKRUPTCY PERIODIC MONTHLY STATEMENT RE-OPT IN. This form XXXX did not fill out nor return. XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent. XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From XXXX The Note on the above-referenced loan is now in default as a result of your failure to pay the XX/XX/XXXX payment and the payments due thereafter. Plaintiff is urged to cure the default. *Note : The Note was included in XXXX XXXX Bankruptcy, uncontested and not reaffirmed. XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan. Attorney XXXX XXXX Served State of Connecticut XXXX complaint to SLS ****END CORRESPONDENCE UNTIL XX/XX/XXXX WHILE STATE COMPLAINT IS ACTIVE**** XX/XX/XXXX State Complaint withdrawn under advice of additional counsel. It is determined that a federal complaint will provide much more coverage. XX/XX/XXXX While Plaintiff is represented by an attorney SLS sends ( 1 ) Certified and ( 1 ) Regular mail letter : Important Notice Regarding Your Mortgage Loan and Notice of Intent to Foreclose Letters include Foreclosure Mediation information obtained from CT XXXX XXXX. Letter threatens negative reporting, inspections and threat of acceleration and foreclosure. Letter invites customer to dispute the validity of the debt. The original loan dispute and multiple accounting discrepancies have never been resolved. Plaintiff files complaints with CFPB, XXXX, XXXX, Colorado and Connecticut Departments of Banking, Colorado and Connecticut Attorneys General. Plaintiff receives several pages of responses to complaints in which SLS : denies wrongdoing and commits to their inability to send statements, despite having sent ( XXXX ) unrequested statements in XXXX & XXXX Has not corrected accounting errors from XXXX SLS has committed at Minimum : Violation of CFPB requirements for Period Statements Violation of the Original Mortgage Terms Multiple threats of Foreclosure Multiple threats of and actual Negative Credit Reporting Multiple threats of unwarrented Inspections at Plaintiffs expense Multiple Statements made of Plaintiffs Delinquency regarding a loan in dispute Inflated amounts due Unauthorized Fees Deceptive and misleading practices Harassment and Abuse Direct contact while represented by an attorney Violation of the Plaintiffs XXXX XXXX Discharge Injunction Violation of Federal and State law governing Statute of Limitations Total continuing Accounting Inaccuracies and errors : XXXX Plaintiff has suffered Stress Long term harassment Deceipt Loss of credit opportunity - A significant reduction in credit score for 7 years ( see attached XXXX point XXXX XXXX decrease ) Clouded title False light XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX nightmares XXXX XXXXXXXX XXXX on record began XXXX Suspected XXXX on record began XXXX XXXX XXXX began XXXX XXXX hours of time lost to research, letters, emails and attorney meetings. It is Plaintiffs contention that this business operates with a foundation of intentional negligence and misconduct in order to illegally, liberally and advantageously foreclose on customers. SLS solicited payment amounts from the Plaintiff which were a moving target in that they fluctuated absent any explanation. It is further Plaintiffs opinion that SLS is intentionally deceptive and dismissive of requests for transparency. Customer service intentionally evades, and deliberately attempts to cause confusion and stress as a means to induce or force payment. This is Intentional Infliction of XXXX XXXX XXXX Payments are intentionally misapplied, accounting is vague and threats of unwarranted and falsified negative credit reporting are not inert. The dispute over monetary calculations and accounting discrepancies has not been rectified by the Defendant and continues through the present date. SLS machinations were calculated to harass Plaintiff into making payments on an otherwise uncollectible loan. PLEASE FORWARD TO YOUR REPRESENTING ATTORNEY **** END OF COMPLAINT ****
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 067XX
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of 2022 I requested removal of PMI from my mortgage based on XXXX XXXX for substantial improvements made to my home. XXXX, who was the sub-servicer that handled the servicing of my loan on behalf of XXXX approved the removal of PMI based on a reappraisal performed on XX/XX/2022. In early XXXX I received written confirmation that my home has appraised for {$370000.00} or 78 % XXXX at the time of appraisal. I received written confirmation from Cenlar dated XX/XX/2022 that : " We are writing to inform you that you have met the requirements established for the removal of Private Mortgage Insurance ( PMI ) coverage. This insurance has been terminated and no further premiums, payments or other fees for PMI are due. Your monthly mortgage payment amount will be adjusted effective with the XXXX, XXXX payment. '' On or about XX/XX/2022, I received a separate notice from XXXX that my loan was being transferred to Specialized Loan Servicing as the new sub-servicer of my mortgage account. I have sine received a mortgage statement from Specialized Loan Servicing with a due date of XX/XX/2022 and the original payment amount of {$1600.00} is shown as due. This is not reflecting the amount of reduced escrow of {$72.00} which is no longer due since PMI has now been cancelled. I have called and spoken to no less than 4 representatives between XX/XX/2022 and XX/XX/2022. I was told to send the letter from XXXX indicating PMI was cancelled effective with my XX/XX/2022 payment via email to XXXX, which I did on XX/XX/2022. I also emailed a " Notice of Error '' to the same email address. Neither email has caused SLS to resolve the issue and now the incorrect payment amount is past due and I can not get the issue resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19380
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: 1 Failed to timely respond to loan modification application after forebearance 2 Not reported to the consumer credit agencies Complaint as disputes and in violation of the Truth in Lending Act, Federal Collection Debts Practices Act 3 Falsely said application was missing information that was already provided 4 SLS Failed to properly apply and account for payments on mortgage Made 3 timely Trial Payments in XX/XX/2022 - {$2000.00}, XX/XX/2022 - {$2000.00} and XXXX XXXX {$2000.00}. I t was mis applied and does not show as mortgage payments 5 SLS failed to respond to a qualified written request 6 SLS initiated aggressive collection efforts that included placing daily harassing collection calls to XXXX and sending excessive written correspondences to the XXXX demanding payment to cure the default. during the forebearance period 7 suffered grave consequences of the improper denials of standard modification 8 SLS acted negligently in denying loan modifications t, at a time I was struggling, and failed to uphold its duty under the Home Affordable Housing Program ( HAMP ) to issue modifications which I qualified Fraudulent concealment and intentional infliction of emotional distress accusations of making unauthorized changes to the mortgage loans The filed modification, which was part of a loan modification trial process at XXXX XXXX, lowered the couples monthly mortgage payments from {$3100.00} to {$2200.00} While paying a few hundred dollars less each month might be nice, buried deep in the terms of the modification was notice that the mortgage had been extended to 40 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I suffered a loss in income due to COVID-19. I asked for and received a COVID forbearance on my mortgage. PRIOR to the end of the 18th month I requested that the 18 months past due payments be moved to the end of my mortgage per CARES act protection. I notified them by phone, in writing and via online email/message on the secure portal account that this is what I desired. Specialized Loan Servicing ( SLS ) just kept acting like I had not made this request. I started documenting including printing off written requests and keeping logs of most of the calls made. One example is On XX/XX/2022 at XXXXXXXX XXXX XXXX with XXXX this request was made verbally. We started a complaint at XXXX XXXX in order to get some help since we felt that SLS was not acting in good faith. XXXX XXXX claimed they contacted SLS and that we were OVER 18 months past due. I emailed all documentation/ mortgage statements to XXXX XXXX showing that we were not over 18 months past due. I have never heard from XXXX XXXX again. I have a case number and agent name if needed and all supporting documentation. After XX/XX/XXXX, the SLS verbiage changed and they started stating I had to make a payment in order to " qualify '' for the payments to be moved to the end of the mortgage as a balloon payment. Finally, several days prior to the end of XXXX I made this payment out of fear of losing my home. I had to literally fight, to get them to take a payment. The whole phone call was the most unpleasant experience I have ever had in my 79 years with a customer service agent. Starting at the beginning of XXXX we notified SLS that we were working with the North Carolina Homeowners Assistance Fund ( NCHAF. ) This was done verbally, in writing, on online portal and via XXXX XXXX. Despite over 5 months of trying to work with Specialized Loan Servicing ( SLS ) and them being listed as a participating mortgage lender, NCHAF has not been able to get SLS to verify the debt and allow time for payment from NCHAF so that they can be paid to bring our escrow shortage to a lower amount and to help with past due payments since the end of our 18 months forbearance. ( We have supporting documentation showing where NCHAF has been reaching out repetitively to SLS if needed. ) I also have where SLS is listed as a participating mortgage servicer. I am elderly and feel that I am being taken advantage of/predatory lending practices are occurring by SLS, XXXX XXXX and XXXX even NCHAF. I have 99 % equity in this home which has been in my family for over 200 years. I am in fear that we will be placed into foreclosure unfairly. We have over {$29000.00} in funds with NCHAF that could stop this process if only SLS would work with NCHAF in order to get it done. I am hoping this does not require me to get my attorney involved. I can send documentation if requested by CFPB but due to the fact I am in fear of needing to seek legal action, I am not attaching all documentation for automatic sending to SLS. Specialized Loan Servicing has already stopped sending monthly statements and other documentation to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was recently transferred to specialized loan servicing LLC. At my previous servicer I was paying extra each month to principal. I decided to stop paying extra to principal on XX/XX/2022, well in advance of the next payment due date of XX/XX/2022. I received a confirmation message/letter that my request to stop paying additional to principal each month was processed and would be effective XX/XX/2022. On XX/XX/2022, specialized loan servicing withdrew my contractual monthly payment amount and the additional payment amount, despite confirming that the change was processed. This is an error and I should be refunded this amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A