Date Received: 2022-11-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there is still account that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX and XXXX Credit Bureaus to validate this account ( A ). As required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX and XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX and XXXX are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor SPECIALIZED LOAN SER XXXXXXXX Date Opened : XX/XX/2018 Balance : {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: What are we supposed to do? We pay by mail days before the due date, Specialized Loan Servicing ( SLS ), my mortgage processing company, claims they don't receive on time. We schedule auto payment through SLS website, days in advance of due date, and still up to 2 weeks they claim they didn't receive the payment. Today, XX/XX/2022, SLS on it's website ( XXXX ) claims they have not received the payment for XX/XX/2022, yet. In the 2nd attachment ( XXXX ), from my bank account statement, the record shows the full payment was sent electronically on XXXXThe 3rd attachment, XXXX, shows SLS received payment on XX/XX/2022 It's either incompetence, or worse yet an attempt to build a case for late pays, again, for future nefarious purposes. I would like SLS to acknowledge receipt of mortgage payment as they receive. Shouldn't electronic-payment process, established by SLS, be the fastest method of sending payment? Why 15 days or more showing payments not received?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS sat on our complaint for over XXXX weeks invoking our right to have our prepaid PMI removed and refunded, and pretends that we never provided them a list of significant improvements to the property even though we specifically emailed them about these significant improvements on XX/XX/22 and enclosed these improvements in our original complaint XXXX. We are again attaching that original email. To be clear, yet again, we replaced every single window in this property with energy efficient XXXX XXXX models. In addition, we installed a heat pump water heater, replaced our washer, dryer, refrigerator and dishwasher with XXXX XXXX models. These are on their face substantial improvements that meet the threshold of energy efficiency improvements, and the property 's value has definitely met the threshold of 80 percent XXXX. We are also attaching the original non-responsive SLS response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Cfpb disappointed in your level of service & support of XXXX, XXXX borrowers like myself. On two separate occasions I have FILED COMPLAINTS with CFPB identifying REAL complaints against specialized loan servicing. Complaint # XXXX & # XXXX for XXXX # XXXX. The LOAN business & financial products ARE full of biases AGAINST XXXX NOT too mention the XXXX XXXX XXXX XXXX WHICH practice XXXX XXXXXXXX XXXX XXXX XXXX XXXX. These issues WHICH I brought to your attention HAVE not been " FIXED '' IN XXXX NOR in XXXX. This complaint process is little MORE than a red flag for companies LIKE XXXX XXXX XXXX whom issued ( me ) a XXXX XXXX loan on XXXX. Then began increasing INTEREST RATE & Payment in XXXX. Only two years after modification began. In XXXX, I was provided a LOAN modification with the SERVICER SLS loan XXXX & new payment WAS too begin on XXXX for {$910.00}. Instead of this payment AMOUNT which I agreed too, my payment was @ least {$1100.00} per month & I made new complaint # XXXX. The company ( SLS ) MAILED a letter in XXXX, XXXX agreeing to " Resolve '' issue in ( 15 ) business days. YET, XX/XX/XXXX I am filling a NEW complaint. Instead OF ONLY filling this complaint WITH your organization I WILL be ALSO contacting the XXXX XXXX XXXX too notify them of my displeasure. Again, my XXXX complaint servicer should NOT have been able to increase my payment for @ least ( 5 ) years NOT 24 MONTHS. SECOND complaint with CFPB notified them if A {$200.00} per month increase on agreed upon payment & SLS agreed to resolve in ( 15 ) business days of XX/XX/XXXX. Issues STILL not RESOLVED. DOCUMENTATION TO FOLLOW.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53210
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Sls llc started to service both first and second mortgage, within 90 days of each other 2016 ish at that point. Problems were.lapse of insurance to they wanted me prove what kind of mortgage Ie a fixed rate for 2 second mortgage with no fee being they bought it months after in-house refinance happen with detect They won't let me talk about my second mortgage til I fix my first one, when I did they want all up front with fees, That was unrealistic to ask imo, So now that I stay up date with first it got sold to sps llc , and now they " refinance " my second with all these fees.in it again, Plus they are charging me a second escrow every month which keeps changing... I told them to see the date of deet of trust to see who the first and second mortgage are. But they weren't having it said once again I have to send in.more paperwork... In times.my 2 mortgages can be almost XXXX dollars and the loan .not sure y I have to again for the tenth time about the loan... And the fee are wow
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had an issue with this mortgage company since XXXX turned it over to them. I have had several issues with this company. XXXX. I haven't received a bill, via paper or email since day XXXX even though I've made several requests. XXXX. I am only allowed to make payments via XXXX XXXX or XXXX XXXX. XXXX. I have requested a full audit of my account several times with no response. XXXX. Each time I speak to an agent I'm told I owe a different. I'm never able to get an accurate count of how much I owe. XXXX. I called today and they told me my house was in Foreclosure but, I'm yet to receive any type of notification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: File # XXXX : On XX/XX/XXXX I received a letter with the intent to foreclose on XXXX XXXX XXXX XXXX AL XXXX ; due to non-payment to the alleged debt collector acting as the second mortgage company XXXX Specialized Loan Services ). SLS is attempting to collect a debt that had been mishandled in XX/XX/XXXX ; by XXXX XXXX via the original mortgagor XXXX. On XX/XX/XXXX, I agreed to a structured settlement for 80 months at {$320.00} with SLS. Unknown to me ; this settlement was indeed deceptive because it was agreeing to the original deed on file. XXXX XXXX XXXX XXXX XXXX XXXX XXXX deemed the deed on file as non-valid. Specialized Loan Services source of debt is false because it stems from a loan originally financed for {$130000.00} to purchase XXXX parcels of land. The HELOC financed by XXXX was at the cost of {$26000.00} to purchase approximately XXXX acres. To no knowledge of myself the parcels were never recorded in my name and consequently were sold at a tax sale in XXXX. At the start of the original loan XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX department only recorded XXXX of the XXXX parcels rendered on the deed # XXXX. The parcels funded to cover the HELOC were rendered non valid. Thus, the only purpose and the intent to agree to the HELOC at original price of {$26000.00} was to purchase the exact XXXX parcels that were deemed non valid for title transfer by the XXXX XXXX XXXX. This resulted in me having a mortgage on land that was not mine to claim since the first mortgage payment. Essentially SLS is knowingly and willfully attempting to collect on a contract that is a negligent misrepresentation in real estate. There were multiple contract violations of the law and or deceptive practices that were attempted to collect. Presently, I have a case against XXXX XXXX of XXXX for selling these parcels without my knowledge. I demand the following points be answered to close this matter. 1. Is SLS aware the original HELOC contract was void due to the parcels listed on the contract have been rendered impossible to fulfill and are void,? 2. Given the information in the body, can SLS provide law that gives them the right to collect on a non-lawful contract? 3. There were no second mortgage notices sent to the XXXX XXXX XXXX Address on file since XXXX sold the HELOC to XXXX approximately XXXX timeframe. Can SLS produce bills sent to the residence from XXXX to current? 4. Can SLS produce all payments applied to the HELOC prior to the default? 5. What date did SLS accelerate the loan?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36117
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) held the mortgage on my brother 's home. The mortgage payment was deducted from his credit union account monthly. Without any notification, XXXX stopped withdrawing money in XX/XX/2022. In XX/XX/2022, XXXX " sold '' the mortgage to Specialized Loan Servicing ( SLS ). Neither XXXX nor SLS contacted my brother to advise him of the change. In XX/XX/2022, I called his credit union to ask some questions about his mortgage. They told me they no longer paid it and suggested that I call XXXX XXXX. Because I am not on his account, XXXX XXXX could not give me specifics but the rep gave me a number for SLS. On XX/XX/2022, I spoke with a rep who said the loan was in default since nothing had been paid since XXXX. I sent a personal check to SLS for {$3300.00} to cover the XXXX through XXXX mortgage. The check was deposited into a XXXX XXXX Bank account. When I called SLS today ( XX/XX/XXXX ), the rep told me that they had not received the check and I should send a copy of the front and back of the check to customer.support@sls.net and then call him back on XX/XX/XXXX to see whether the check had posted. I believe XXXX purposely stopped collecting the monthly mortgage payment so that my brother was shown as defaulting on the payments and they could turn that account over to SLS, which is a collection agency. The terms of the mortgage are not supposed to change when a mortgage is sold but his rate went from 3 % to 7.75 %!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60645
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage servicing was just transferred to Specialized Loan Services. For my first mortgage payment, XXXX withdrew the payment from my bank account THREE separate times, rather than one. When contacted, they stated that they couldn't return the overpayment ( ~ {$6800.00} ) for fifteen business days despite this causing me severe financial hardship. Background - On XX/XX/2022, I set up auto-payment, and I received a notification that automatic payments would start XX/XX/XXXX. Therefore, I set up a manual payment for the date my first payment was due, XX/XX/XXXX. On XX/XX/XXXX, XXXX withdrew two payments for a total of {$3400.00}. On XX/XX/XXXX, XXXX withdrew a payment of {$3400.00}. Also on XX/XX/XXXX, XXXX withdrew a payment of {$3400.00}. On XX/XX/2022, I contacted XXXX. They informed me that the auto-draft had " gone into effect earlier than planned ''. In addition, they said that when I set up auto-pay, the system created an additional payment for XXXX since the auto-draft wasn't supposed to be effective until XXXX. This was done without my notification or consent. XXXX offered to refund the two incorrectly withdrawn payments, but they said it would take upwards of 15 business days and that it would be mailed as a paper check. This is unacceptable because it means I may be missing {$6800.00} for up to a month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan servicer XXXX XXXX transferred our loan on XX/XX/21. At the time our escrow balance was {$11000.00}. The new loan servicer SLS Mortgage stated that they only received {$3000.00} from XXXX in our escrow account. There is a {$8600.00} difference between what one company is stating they received and what one company is stating they sent. I contacted the county and neither company made our XXXX tax payment nor any other payment. I have called both companies for proof of what was sent... cancelled check or proof of wire. And I asked the same thing from the receiving loan servicer. 7 weeks later I have not been able to get proof from either company. In the meantime, I am required to pay an addtl. {$800.00} per month due to an " escrow shortage '' in my account. I have called both loan servicer 's several times within the last 7 weeks as well as mailing each of them a certified letter. I am out currently out approx. {$9000.00} and unable to get this issue corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92503
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A