Date Received: 2022-10-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I submitted a completed application request for modification a year ago. And the company repeatedly marked the application as incomplete for vague and dishonest reasons. For example, they repeatedly marked marked that my income taxes as incomplete without and without a status which was not true. Eventually, they finally told me I didnt qualify for modification. Then they tell you they were still working on it. I filed a complaint with the agency in XX/XX/2022 to which they had 60 days to respond. They responded. Essentially, they stated that I needed a {$32000.00}, down payment to qualify. I dont have that and I wouldnt have had {$20000.00}, either - assuming they would made that offer a year ago. Due to the XXXX Pandemic XXXX units were vacant and severely damaged by tenants. I do have police reports. Specialized or at least certain employees never had intentions of trying to help. I can email CFPB every document that was sent to them as well as a screenshot of my account as to why the application was incomplete. I finally had to log on to understand what the issues were which was in my opinion intentionally vague. Please send a email link so that I can forward my proof and documentation. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 903XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: No payments ever was late. SLS still reported my account as late pay to Credit bureaus. 3 times I submitted documents to Credit Bureaus for correction, and 3 times SLS reported late pay as accurate. I need your help. My copies of cashiers checks and SLS 's statement showing exact dates they received my payments collaborate the facts below. ( all supported by attached copies of cashiers checks sent to sls, and sls statement ) * XX/XX/XXXX- SLS approved forbearance from XX/XX/XXXX to XX/XX/XXXX. XXXX payment after forbearance was sent on XX/XX/XXXX ( received by sls XX/XX/XXXX ) XX/XX/XXXX - SLS Requested documents to qualify mortgage for modification XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) After multiple request for modifications were denied sls asked for the full forbearance amount or short sell or deed in leu ( loose the house or pay full forbearance ) {$50000.00}, to cover forbearance and re-state the mortgage, was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This equity loan was not authorize by me and its not my signature. SERVICING is charging a balance of {$30000.00} until now XX/XX/2022 on my house. I starting receiving statement this past year I have Select Profolo Servicing as my first mortgage I taught I was related to the second equity loan. I taught to them about this issue they didn't want to work out this salutation. they email me the deed and the signature is not mine. I called back when I received deed and didn't want to resolve issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85340
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To whom it may concern, My name is XXXX XXXX XXXX formerly known as XXXX XXXX ) and I presently have a mortgage for my home through the mortgage providers known as XXXX '' formally known as XXXX ''. To make regular payments on my mortgage, I Set up an online direct deposit on XX/XX/XXXX. This payment system ensures that not the 6th of each month, {$800.00} is to be distributed to XXXX. On XX/XX/XXXX, my mortgage was sold from XXXX to Specialized Loan Servicing ( SLS ). I did not receive notification of this transfer until XX/XX/XXXX. In addition to the notice of change, I also received numerous concerning letters and phone calls from SLS regarding my payment delinquency, and threats of foreclosure. Im confused by this because my direct deposit payments from my bank have continued. Those payments have been on time and consistent since XX/XX/XXXX when I first started direct deposit mortgage payments. I have documented proof of these consistent payments from the last eight months ( from XX/XX/XXXX to XX/XX/XXXX ). Originally, it had appeared that the months of XXXX, XXXX, XXXX have not been transferred from XXXX to SLS. All together, it totals an amount of {$2400.00}. I showed a copy of my bank history query which indicates each direct mortgage payment sent successfully to XXXX and was never retuned. After that, XXXX sent proof that they had successfully transferred the funds to Specialized Loan Servicing ( SLS ) I will include that letter to this message. Ive called SLS numerous times on many occasions to resolve the issue but my efforts have been unsuccessful. If you could help me retrieve those funds from SLS that would be greatly appreciated. I look forward to hearing from you. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 053XX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I paid a double payment ( the 2nd month they took over servicing my loan ) I paid a double payment over the phone at SLS. I had XXXX XXXX one payment and then paid 2 more by phone. SLS refuses to acknowledge this double payment yet, I have proof through my bank statement. This began rolling late fees and other fees. I continued to make my payment and now 100 % of payments, which I have paid EVERY SINGLE MONTH since XXXX are applied to ONLY FEES. Now, they are saying I'm 12 months behind and I'm NOT. Then, in XX/XX/XXXX they placed me in forbearance but I continued to make my payments. I have sent my payments via XXXX XXXX for over 2 years EVERY SINGLE MONTH. They are only using my money for late fees that have accumulated since they DID NOT APPLY THE 2 PAYMENTS I MADE IN XXXX. I have called these people repeatedly and they can't seem to go back far enough and then they said it was an old system. I have proof of every single payment I've made to this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47374
Submitted Via: Web
Date Sent: 2022-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS is continuing its pattern of refusing to abide by the federal statutes and regulations relating to PMI, with this case applying to our home located in XXXX, Florida. We have invoked our right under the Homeowners Protection Act to have an appraisal done on our home due to substantial improvements to cancel the existing Single Premium PMI policy. Even after two requests, SLS refused to initiate the process to remove this PMI policy, which is currently in effect. I am not sure if they are so negligent regarding the administration of the Homeowners Protection Act that they do not understand its basic provisions, or if this is purposefully done. I have attached : ( 1 ) our initial request on XX/XX/2022 to have the PMI removed based on substantial improvements and their denial to initiate the process to have the PMI removed on XX/XX/2022. They stated there is no PMI " being paid '' but that was not what the request was based on. We want a proportional refund because the PMI is no longer needed ; ( 2 ) our second request on XX/XX/2022 further invoking our right under the Homeowners Protection Act to have the PMI removed and proportionally refunded based on the substantial improvements. Their response in this case was simply egregious. They stated that the only way we could have the PMI removed was via a refund. I am not sure how many people they have tricked into refinancing their loan just to have the PMI removed ; ( 3 ) Details about the existing PMI policy with XXXX from our SLS portal ; and ( 4 ) The XXXX Refund Schedule.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The unverified account indicated below continue to report on my credit report despite several written requests, in violation of federal law. I dated the previous letter I sent to the XXXX and XXXX credit bureaus XX/XX/XXXX, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require this account to be authenticated ( A ). This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I will take legal action against you if you do not validate this account. Please follow the law so that this situation can be settled quickly. XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPECIALIZED LOAN SERVI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The below Loan Servicing Company is taking payments for my property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and they are telling me that they can not find my loan. I spoke to employee XXXX XXXX in Customer Service and he was very rude, not helpful, and could not find my loan. Also he refused to transfer me to a manager. SPECIALIZED LOAN SPECIALIZE XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85023
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Within in 3 months of closing our loan was sold to another company, we do not know who because the loan servicing company will not give us the name. We noticed that the payment was not accurate and the monthly payment increased by {$330.00} with no explanation. Part of the change was a change in our insurance company but we still could not get them to explain what changed. So we contacted the tax office to get our yearly tax amount, approximately {$190.00} a month and we know what the monthly is for insurance, right at {$200.00}, and we know what the monthly principal and interest is, which is {$720.00}, that should total around {$1100.00}. We are paying {$1300.00} a month?? In XXXX we changed insurance companies and our insurance did increase from {$1400.00} to {$2400.00}. So we understand that the monthly payment would go up by about {$100.00} but it went up by {$330.00}. We got them to send us a disclosure statement, dated XXXX that said we had an escrow shortage of {$2800.00}, how did that happen, we closed in mid XXXX and this was 2 months later. We did change the insurance after the loan closed, and when we changed it we paid for the insurance in full, the mortgage company did not allow that and sent the money back to the insurance company but at no time were we without insurance or missed any payments. I feel like this has a lot to do with the issue but we can not get them to help us or explain it. On that same disclosure statement we noticed that in XXXX it shows {$310.00} was deposited in our escrow account, in XXXX nothing, in XXXX {$310.00} again. It says our account balance as of XXXX is negative {$1200.00}?????? They are charging our escrow account {$640.00} a month but only {$400.00} is going into it, again I don't understand. We have contacted them about every 3-4 weeks since XXXX to get them to explain the issue, the first time they agreed and could not figure out why so they said they will ask for escrow analysis and get back to us, no one does. We call again, this time they say our escrow is short, that is why we have to pay more, why is it short we ask, we have not missed a payment on anything, they say we will need to request an escrow analysis to let you know, we will call you back, no one ever does. we Have done this so many times and can never get any help or explanation. The last time we called they said that even though we were paying an extra {$330.00} a month towards escrow we will still be short at the end of the year, how is that possible?? They will not tell us the name of the actual owner of the loan/mortgage company, they will not give us a copy of an escrow analysis, we don't know how else to resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80104
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Loan was originated by XXXX XXXX in XX/XX/XXXX. The process was online and disclosure were sent by email. The processing of closing was difficult due to getting clarification on disclosures and the paperwork, I electronically signed documents which, I now regret doing, without an attorney been present to explain the line of credit. I paid on my loan and didnt have any issues until Covid-19, and I was out of work, and I didnt return to my job. In the fall of XXXX, I contacted XXXX to ask about options available due to Covid-19, and I was told they had a forbearance plan, I was sent the paperwork and I completed it, and it was approved due to Covid-19 and my brother who lived with me and shared rental cost, passed away XX/XX/XXXX. I entered forbearance, I applied for unemployment in XXXX of XXXX, and was denied and I had to appeal it in XXXX. I stayed in forbearance through XXXX of XXXX, I paid my XXXX payment on time, I was still out of work during this time due to being diagnosed with XXXX XXXX in XXXX. I contacted XXXX to ask about additional options available to me due to my circumstances, and I was told they did not have additional options. I sent to the CEO XXXX XXXX an email asking for additional assistance. He had someone name XXXX XXXX send me a email for an additional month of forbearance. I was told that I had exhausted all of my options related to assistance. It made me due for XXXX, XXXX, XXXX, XXXX, I paid in XXXX I switched my banking information to a monthly draft from another account, and in XXXX I called XXXX and spoke to XXXX the supervisor of servicing department, and I told me my account, was behind due to my XXXX payment was not processed, and the XXXX payment didnt draft, due to my bank account being closed. I explained to him my account had never been closed, and it was due to a banking error, and I told him I had a letter from the bank explaining that it was banking error on their letterhead. I sent him the letter by email, and he insisted that I still owed XXXX and I tried explaining to him that their system was reporting incorrectly. He threatened that if I didnt make my account current, that he was going to send my account to Specialize Loan Servicing and ask to have my call expedited to the manager, and he said that the was no manager, available and I asked him to have XXXX XXXX his manager contact me. However, there was no return call from his manager, and I continued to call back, and was told the same thing, no manager was available. My account was sent Specialized Loan Servicing and I called them and spoke to several representatives, and was told by each one that loan had not fully be transferred into their system, and I was told to call back around XX/XX/XXXX. I spoke to several people and I asked about forbearance options and I was told to go to the website for SLS to download the application for assistance and I did. I had a conversation with a XXXX lady and she stated I owed my XX/XX/XXXX payment, and XXXX XXXX and XXXX and XXXX payments, I told her that XXXX XXXX system was incorrect and that I had reached out XXXX XXXX by email when, I made my XXXX payment and told him the time stamp was incorrect and he email me back stating they were aware of the issues and they were working on it. I had no ideal that XXXX could not be drafted until I called XXXX in XX/XX/XXXX. My credit is very important to me this company that my loan is very unprofessional and very sloppy and careless in how the handle business. I agreed to make a payment agreement with a customer care representative at Specialized Loan Servicing the agreement was I make a payment on XX/XX/XXXX and the balance no later than XX/XX/XXXX and I was assured that this was setup on XXXX XXXX, I called to make the payment as agreed, and I was told that my loan was been foreclosed on XX/XX/XXXX and the person I spoke to was very unconcerned and when I asked about the agreement she responded there were no notes in the system. This was during Respa period which was within the 60 day period. I then researched this company and found out that they had hurt a lot of customers doing the same tactics. This company Specialized Loan Servicing is very irresponsible in their business practices that are supposed to be monitored by federal agencies to ensure the safety of borrowers. I then contact the investor that owns my equity line which is XXXX XXXX which is an investor that is registered with the XXXX. I tried contacting the CEO and I was unable to reach him. However, I spoke with XXXX XXXX at XXXX XXXX, who asked me why are you calling us. I then informed him that the investor has responsibility to me as the borrower, and he said he was going to look into it and he would get back with me, and he never called me back, and I continued to try to find assistance from the investor. I also sent emails to the CEO of XXXX XXXX the company who owns Specialized Loan Servicing. I also sent emails to varies people at Specialized Loan Servicing a XXXX XXXX, in which, she has yet to respond. I spoke to XXXX in the XXXX XXXX, and I tried to call her back and still no response. I am not sure why these services who are crooks are allowed to stay in business. I would appreciate the assistance of this office please. I can be contacted at XXXX or XXXX your immediate assistance is requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A