Date Received: 2022-11-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a loan with Specialized Loan Servicing, never missed nor was late on any payment, my bank was on auto-pay when I paid the final payment I went online to check my status and my account was closed so I figured all good, when I looked at my bank statement I saw they only withdrew half of the final payment, so I called, I should say I finally got through to a person, I kept being put on hold sometimes I waited 30 minutes before hanging up, they told me I needed to call back the next day, when I did they told me I was supposed to call on my last payment for the correct amount. I purposely overpaid on the final payment just incase, and that more than covered the XXXX, I asked them if they were going to report this as a late payment, they said NO, and I never heard nor received any notifications, not even the usual monthly statement, can you please remedy this for me, thank you, PS. Ive never had a late payment for the life of this loan and the last payment after " Im guessing '' 10 years I decide to not pay??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 042XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS loan servicing is escrowing my home owners insurance. My insurance company stopped writing in the state of Florida and I was notified by SLS on XX/XX/XXXX via a letter stating that I had to provide proof of insurance immediately or they would have to force place insurance on my property. I immediately found out what had happened and secured a policy with a new insurance company and I send proof of insurance on the XXXXXXXX XXXX XXXX XXXXXXXX. My agent also provided this t o SLS as well. SLS still force plac ed the insurance on me and has continued to take an extra thousand dollars a month out of my checking account since XXXX. Despite emails, several phone calls and a complaint to the XXXX XXXX XXXX SLS is still withdrawing the extra money from my account. I cal and call and keep getting the same answers that they are reviewing it and will take 10 to 15 days to get back to me. Yet I keep getting letter that I need to provide proof. They are completely incompetent or just fraudulent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33334
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX ) The mortgage servicer Specialized Loan Services, LLC has denied the review of Mortgage Assistance and set a scheduled foreclosure sale date for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Specialized Loan Services, LLC provided correspondence that our application for Loss Mitigation was completed on XX/XX/XXXX. In this same letter, it states they are currently in review and that no foreclosure sale dates would be scheduled while the application is in the review process. This correspondence was dated Friday, XX/XX/XXXX. XXXX XXXX Specialized Loan Services, LLC generated correspondence on Monday, XX/XX/XXXX, denying the Loss Mitigation Application stating Ineligible for modification due to the inability to reduce payment. A decision was determined in less than XXXX business days and a sale date was immediately placed on the account. This brings to question the process SLS used to evaluate application. In less than XXXX business SLS states they thoroughly reviewed application for workout assistance. XXXX XXXX Specialized Loan Services, XXXX also states in the XX/XX/XXXX, correspondence that we were approved for XXXX other loss mitigation options. These options were a Short Sale and Deed in Lieu. In addition, the correspondence stated that we were eligible for a second-level review and that documentation must be submitted by XX/XX/XXXX. We provided all documentation for a second time on XX/XX/XXXX. Instead of honoring the information in correspondence, SLS denied the application stating an application could not be accepted because of the scheduled foreclosure sale date. XXXX XXXX Specialized Loan Services, LLC is consistent with Dual Tracking. Dual tracking occurs when a mortgage servicer continues to foreclose on a borrower 's home while simultaneously considering the borrower 's application for a loan modification or other foreclosure avoidance option. XXXX XXXX Specialized Loan Services, LLC stated that we were approved for XXXX workout options and eligible for XXXX level review ; however instead they scheduled a sale date for XX/XX/XXXX, and continue to move forward with the sale date. This is a clear example of the term Bait and Switch and consistent with the prohibited practice of Dual Tracking. XXXX XXXX Specialized Loan Services, LLC practices violate federal law ( 12 C.F.R. 1024.41 ) ; The Consumer Financial Protection Bureau, which was established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of XXXX, issued mortgage servicing rules that, after being codified into federal law, went into effect as of XX/XX/XXXX. Among other things, the rules restrict dual tracking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23435
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. When I investigated my credit report, I realized that some of the information was erroneous. The XXXX credit bureau is required to authenticate this account under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting account as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( XXXX ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor, please investigate the unverifiable item/accounts/information XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/2018 XXXX : {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Notice to Principal is Notice to Agent, Notice to Agent is Notice to Principal and I am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder of due course for any and all derivatives thereof for the surname/given name ; XXXX XXXX XXXX and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX and autograph as the agent attorney in fact, so be it ; As the natural man the company did not meet the following conditions of a lawful binding contract : 1. " EQUAL CONSIDERATION '' NO VALUE WAS BROUGHT TO THE TABLE TO JUSTIFY THE BANK HAVING SOMETHING TO LOSE. 2. " LAWFUL TERM AND CONDITIONS '', MY TERMS WERE BASED ON FRAUD. 3. WET INK SIGNATURE OF BOTH PARTIES. CORPORATIONS CAN'T SIGN BECAUSE THEY HAVE NO " RIGHT '' OR " MIND '' TO CONTRACT SINCE THEY ARE SOUL'LESS LEGAL FICTIONS ; AND FURTHERMORE, NO THRID PARTY CAN SIGN A CONTRACT ON THEIR BEHALF. 4. FULL DISCLOSURE ( I WAS NOT TOLD I WAS CREATING THE CREDIT WITH MY WET INK SIGNATURE ) ALL OF MY RIGHTS ARE RESERVED WITHOUT PREJUDICE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30017
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX credit bureau to validate this account ( A ). It is not permissible to fail to validate this reporting account as unverified information without providing any proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and delete, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor SPECIALIZED LOAN SERVI XXXX Date Opened : XX/XX/2018 Balance : {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a Home Equity Line of Credit managed by Specialized Loan Services. In XXXX, I noticed my monthly payment scheduled for XX/XX/XXXX was not automatically withdrawn. I have a 15 days grace period and my payment was due on XX/XX/XXXX. On XX/XX/XXXX, I called Specialized Loan Services. I talked to a representative who took my payment online. Unfortunately, I later learned that this representative incorrectly applied my payment to the principal instead of taking it for my monthly payment which made my account delinquent. In XXXX, I called Specialized Loan Services and was told the mistake was on their end and they would fix it and let the credit reports now that my account was not late. In XXXX, this was still not done and I was told the same thing again. I called today and apparently this is still not fixed. My account on XXXX still shows a late payment of 30 days. This is impacting my XXXX XXXX and the company has taken more than 60 days since I first notified them of the issue. Every representative I talked to has always told me XXXX was at fault and that would be fixed but nothing happens.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My name is XXXX XXXX, formerly known as XXXX XXXX. Im trying to reach Specialized Loan Servicing ( SLS ) to request documents and my efforts have been unsuccessful. Ive spoken to a representative a few weeks ago but was never given a number or email address to follow up with. The representative confirmed that SLS had sent my insurance company {$2200.00} on XX/XX/2022. I contacted my insurance company regarding this transaction ; however, they are requesting that I send them proof of this transaction. If SLS could send over documented proof of this transaction, that would help significantly in resolving the confusion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 053XX
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2022, I contacted Specialized Loan Servicing to inquire about the current principal balance on my account. This company refuses to send out monthly, quarterly, or even annual statements to me ( the customer ) even at the request of my bankruptcy attorney which is illegal. On XX/XX/2022, sent a complaint through CFPB for the same misconduct and requested a principal balance. Specialized Loan Servicing responded stating the principal balance as of XX/XX/2022, is {$4200.00}. In my conversation today requesting a principal balance payoff, the representative stated my principal balance is {$4200.00} as of XX/XX/2022. I stated to the Specialized Loan Servicing representative this was the principal balance amount back on XX/XX/2022, and ask why my monthly payments have not been applied to my account. Their representative said all payments have been applied and that is my current principal balance as of today 's date XX/XX/2022. This is an act of mortgage fraud and Specialized Loan Servicing is not applying all payment amounts toward the principal balance after deducting interest. They are holding additional monthly payment ( overage ) amounts into an Unapplied account not deducting ( overage ) from the principal balance which allows them to continue collecting interest payments on a ( false ) higher principal balance. Also, as of XX/XX/2022, Specialized Loan Servicing has not credited my account with any of the payments received as of XX/XX/2022 to XX/XX/2022. This is mortgage fraud!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To the Consumer Fiance.gov. 14 years of Foreclosure with XXXX XXXX I am writing to you today to make you aware of my case and situation regarding XXXX XXXX bank. I am going to try and give you the short version. We bought land in XXXX, in a small unincorporated town in Texas, called XXXX. XXXX acres ( XXXX -lot XXXX is XXXX plus acres with house and lot XXXX is XXXX plus acres of barre land ), which some people called a swamp. we had a vision to build a log home on the secluded acreage. We cleared the land and did most of the work ourselves. A lot has happened since XXXX of XXXX when I missed my first payment with XXXX XXXX. I have never entered into an agreement with XXXX XXXX and did not have a mortgage with them. I have refinanced my mortgage in XXXX with XXXX XXXX XXXX. The interest rate at the time was 8.75 %. XXXX XXXX bought it in a land grab sight unseen. See Amendment # 1 After losing my job in XXXX, my husband was on XXXX, so I was the principal bread winner of the family. I have XXXX sons, XXXX of which joined the military in the same year, and I was featured in the XXXX morning news. By XXXX I was in foreclosure and begged them for assistance. I had even told them that I had equity in the home, they could use to refinance and put the payments in the back of the note. They had offered to take on the back taxes we owed as well. I knew at the time this would not be a good thing, but our situation worsened. We entered into two forbearances, one in XXXX XXXX, which we made three payments on of {$6500.00}. The 2nd one was for 4 payments totaling {$9100.00} ( XXXX, XXXX, XXXX and XXXX, XXXX ). Once completed they where to modify the note. Instead they wanted yet another forebearnce. On XX/XX/XXXX we received a check for {$8200.00}. They denied the moficiation with no explanation. Not even sure how they derived at the number. IF they where so depserate to help us get caught up, why did they return money? They just wanted it to look worse than it really was... Now we are further behind then when we started working with them. Never did they ever live up to the promise of giving us a loan modification. Finally in XXXX of XXXX, I had enough. I called the news paper and asked if they would do another article about the military family losing their family home. The newspaper agreed and called the bank about the impending article. It wasnt 24 hours later ; we got a call from someone claiming to be the secretary to the vice president of XXXX XXXX. We knew it wasnt true but at least we got their attention. We finally got the modification! They really didnt modify anything. No interest rate change, they put the past due in a silent second. 2nd mortgages are not allowed in Texas, I guess that is why it was silent? They promised to show us as current, which is what we really wanted so we could refinance with someone else. We mailed checks to XXXX XXXX, not the servicing company. This is where they asked us to send it to. It took them until XX/XX/XXXX to finally acknowledge that payments where being applied. See amendent # 2 and # 3 Then they said that the taxes increase, which we never got a statement from anyone to prove that. The letter of the increase was received after the date of the start date of the increase. This little amount was enough to show us late again. See Admendment # 4 and # 5 I had always made the payments via a paper check. One month when my son was getting married, I had forgotten to transfer the funds to the house paying account. I had already sent the check but by the time I realized I didnt transfer the funds the check had bounced. I called every day for almost 4 weeks to get someone to assist me. They told me since it was a paper check they where keeping it and would not resubmit it to the bank. I had to stop payment on the check and send a replacement. It even said replacement check in the notes. See Amendment # 6 To this day they have not recognized it was replaced. They told the courts we missed a payment making us look like XXXX XXXX who dont pay their bills. They lied to a federal judge, and no one distributed it. See Amendment # 7 On XX/XX/XXXX the attached statment shows an increase plus late fees even though we made payements in time. See amendment # 8 They also changed servicing companies without telling us. ( New loan number and everything ). During the duration of all this, we had hired a lawyer to help us fighting them because we where not going to give up on the family home. We hired a lawyer who only got paid if we won the case. This went on for years. She sued them for ruining our credit of which we were supposed to receive XXXX dollars but we never got it. It went into the account since we still showed us as behind. See Adendment # 9 and # 10 We grew tired of the run around and I had sent a complaint into your agency. You sent the complaint to the XXXX XXXX who used it against us in court. They showed that we were dissatisfied with our council. She said that we made her look bad to her other XXXX XXXX clients. We were frustrated with the system. Years of being in foreclosure. We hired another attorney ; this one wanted the money we were paying on the mortgage to be paid to them. This went on for several more years. Finally on XX/XX/XXXX, I lost my husband of over 40 years. He didnt even have life insurance so I could bury him. I had to sell his belongings just to pay for the funeral. I was devastated. I had nothing ; the house was supposed to be our nest eggA month later ( 8 years after missing our first payment ), I got an email from attorney that I had lost the case. He told me I could continue to fight and appeal the decision. I couldnt do that. The Social security people stopped my husbands XXXX checks immediately. I could NOT keep fighting them, I was exhausted, and devastated. The house was not my main concern. I was trying to figure out how to move forward being single and aloneI hired yet another attorney just to help fight the foreclosure which was sure to come after they won the case. I finally decided I should move closer to work, I could not live there by myself. I turned off the power and water and moved to an apartment. They sent a company to protect their investment This company broke into the house, put a pad lock on the back door and stole property out of the outbuilding. They also stole the original plans to the house which I left on the counter. I could not prove what was stolen. I never abandoned the home. Fast forward to XX/XX/XXXX, I am remarried and wanted to get this elephant off my back. My new husband and I wanted to start our new life together and not have this hinder us in the future. The market values of homes rose enough where I might be able to sell it and maybe make a little profit. The bank did nothing to help. I got the pay off and they wouldnt help sell it at all. I hired the realtor and finally got a buyer in XX/XX/XXXX. It took until XXXX of XXXX, for the banks to work with us and all the red tape. All this time they where acessing late fees even though we where in a lawsuite disbuting their illegal accounting practices. They even charged attorney fees, while still in disbute. I was still fighting them when the closing occured. See amendment # 11 The buyers wanted the house bad and hung in there with me while I tried to get them to do anything! They not only made the full amount they claimed I owed ( still no statement ), plus the buyers had to pay all closing costs and the realtors fees. I got nothing!!! I feel this was a big injustice. I paid off the land ( 2 parcels, one with the house and one was bare land ). I used every favor I had to get electricians and people to help with the build. We did a lot of the work ourselves. Working day and night all for nothing! The house according to XXXX is now worth {$890000.00}, I only owed XXXX. The payoff was {$580000.00}, The sale price was {$620000.00}. The rest was fees and now the new owners have equity! Everyone made money on this house except the owners of the house!!! There is no breakdown of what all this money is for? There never was a statement of charges, just numbers on a peice of paper. Why can they get credit for things they paid and I got nothing for my orogonal invenstment and expenses? I thought I had protection with my homestead in Texas? See Pay off Amendment # 12 Whenever I asked why they would not reduce the interest rate when most Amercians ' where refiancing for a 2 % rate. I was told that the investors where not letting them do that. They where plauing a seroius game with people 's lives prior to XXXX. The investors Did XXXX 's, default swaps with Subprime mortages. I was one of them! They knew the risks, I made no deals with XXXX XXXX or their investors! I thought the federal govemrment helped the mortage companies out, which the Amercian tax payers paid for. I thought we would be protected from these uethecial practices! It is my knowledge they didn't even change the title over until XXXX. How are they collecting money on loans they didn't even have titles to? See Amendment # 13 & # 14 Not sure why I am sending this or even telling my story. It has never amounted to anything. I dont think you will ever get XXXX XXXX XXXX care. They are not a peoples bank! They are greedy and out to make money at any cost to the homeowner. I guess its time to put all these boxes of legal documents into the shredder and move on with my life. Everyone told me I should be happy I am out from under this horrific ordealIts still hard to let go. My first lawyer was right, they will never admit to any wrongdoing. Wish I would have listened instead of going through all that. I could have just given it back to them and let them sell it themselves. Thank you for your consideration in this matter. Sincerely ; XXXX XXXX XXXX Loan numbers- XXXX and XXXX Property address- XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX address- XXXX XXXX XXXX XXXX XXXX Texas XXXX Phone- XXXX email address XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A