Date Received: 2022-12-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I have always made my payments on time. For some reason. I have a loan with SPECIALIZED LOAN SERVICING.I realized that there were 30 days late payments on my credit report and I do not believe I was late on the dates they are reporting. I contacted them 3 times now & they claim this information is been verified but they have failed to provide me with any proof. , as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. Please investigate this matter & provide me with verifiable proof as I have seen none in the last 4 months of me disputing this issue. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPEC LOAN SV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a mortgage financed through XXXX Mortgage XXXX XXXX XXXX, IL that served me very well. Recently XXXX sold my mortgage to Specialized Loan Servicing LLC of XXXX, CO. I was notified of this change from XXXX on XX/XX/2022. XXXX even provided an address for Specialized Loan to send the XX/XX/2022 payment. I mailed that XXXX payment but have yet to be contacted via phone, mail, or email by Specialized Loan. As per the periodic statement rule of the reforms passed in the XXXX, I am entitled to a monthly statement from my new service provider, yet I have not received XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To whom it may concern, I am writing this timeline to express concerns about an error that has occurred. I contacted my previous mortgage company XXXX XXXX XXXX XXXX XXXX or XXXX ) and they claimed that everything was transferred over to Specialized Loan Servicing or SLS. I was informed that we were going to get a new mortgage company on XX/XX/2022 ( I attached the letter labeled Transfer mortgage ). I contacted both companies. My previous company sent over documents to prove we made the payments. They sent us something called Payment History ( attached below ) that states our previous payment and the next payment which will be on XX/XX/2022. So, the problem began when we transferred to a new mortgage company. We were shocked to find out that we were supposed to be with Specialized Loan Servicing since XX/XX/2022 but we werent informed of this until XXXX when we received the letter from our previous lender. We contacted their customer service through phone and they told us that we needed to make a payment, then we contacted them through email and they stated that we need to send a formal letter to Notice of error and request for information, which we did on XX/XX/2022. We received a correspondence that ultimately said the payment application described in your dispute was not in error dated XX/XX/2022. I have tried to resolve this issue with the mortgage company to no avail. Two concerns that need to be addressed by the mortgage company : -Why didnt our payment transfer over correctly? If so, then the first late fee shouldnt have ever occurred. -Also, why did we get a second late fee charge? Last thing to mention that I, the consumer, have a 15 day grace period before any late fee incur as per our contract ( attached below as " Loan Details- Specialized Loan Servicing, LLC '' ). Also, we have 60 days from the transfer from one mortgage company before any late fees should incur. I created a visualization and timeline to help better understand our situation. I also attached statements from XXXX to the current statement. Thank you, XXXX XXXX and XXXX XXXX XXXX ( SLS account number : XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93215
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage loan servicing company withdrew an unauthorized payment from my account on XX/XX/22 in the amount of {$1200.00}. This unauthrized withdrawal was made after I had already made a payment on XX/XX/22. I spoke to them today ( XX/XX/22 ), and the agent told me she was filing a complaint against the employee who made the unauthorized transaction, but that my complaint could take up to 14 days to process. This is fraudulent activity. The company : Specialized Loan Serv LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have a XXXX mortgage and my servicer is Specialized Loan Servicing in XXXX. I had requested a XXXX month XXXX/financial related forbearance for XXXX payments, XXXX through XXXX of XXXX and I advised the servicer I would be able to make full payments again in XXXX of XXXX. I had contacted XXXX XXXX prior to my request to see what options were available and according to XXXX XXXX I was entitled to a maximum of XXXX months of forbearance and that I could also have these XXXX payments simply deferred until the lien was either refinanced or the home was sold without a formal Loan Modification. I made it clear I would make every attempt to repay these XXXX payments much sooner than this scenario. I attempted to make a full payment as promised on Monday XX/XX/2022 and I always use the online services of the servicers website. Every available payment option has been blocked from me to use without any explanation and I have repeatedly called the numbers I have to reach this servicer and I can never be connected through to the supposed representative assigned to my account. Its unacceptable that even after faxing my requests and copies of correspondence sent to this servicer previously I get no answers. I will file chapter XXXX bankruptcy as an option if I have to, to send this XXXX loan servicer a message, and Ill get a XXXX month plan to repay the past due payments which will amount to approximately XXXX a month plus a normal monthly mortgage payment. This servicer is intentionally ignoring XXXX investor servicing guidelines and Im not your typical mortgagor as I am a XXXX XXXX XXXX man with a prior XXXX year career as a mortgage servicing operations manager and Loss Mitigation Manager for some of the biggest banks and mortgage companies in the business. It is unacceptable that XXXX will not simply defer these payments pursuant to XXXX XXXX servicing guidelines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Subject : Loan # XXXX To whom it may concern : I received a letter from my old mortgage company on XX/XX/XXXX stating that my loan was being taken over by Specialized Loan Servicing LLC ( SLS ). On XX/XX/XXXX I called SLS because I did not receive any letters from SLS or notification of payment I was assuming at the time my payment was due on the 1st. I spoke with XXXX with SLS wherein she told me that she only saw that SLS has the loan but no other information. She advised that I should make a payment via the SLS portal but that someone would be calling me to introduce me to SLS within a few days. I set up a payment via autopay with my bank on the 6th, SLS received the payment and I set up another payment for the XX/XX/XXXX which has also been processed. Today, I got a notification from my bank that my account is overdrawn by close to {$3000.00}. Keep in mind that I have still not received ANY paperwork or the phone call that I was supposed to get last week from SLS. I called the bank to see what was going on and to my surprise SLS took money out of my account WITHOUT PERMISSION OR ANY DOCUMENTATION. So now I have sent you {$6000.00} - {$3000.00} WITHOUT PERMISSION and my account is overdrawn - 10 DAYS BEFORE XXXX!! In addition, after doing some investigation in their portal, I found that a payment was not supposed to come out until XX/XX/XXXX AND that I had requested it - which I never did. What kind of company is this? How extremely unprofessional. Further, I called XX/XX/XXXX and spoke with XXXX who had ZERO empathy for my situation and REFUSED to let me speak to a supervisor. Are you kidding me??? A customer who wants to speak to a supervisor should be able to do so - especially if trying to get to the bottom of a very bad situation. She told me that XXXX should have told me on the 6th that I was set up for automatic payment. I told XXXX that XXXX told me she has no information. I have been the person that has been proactive. What am I supposed to do??? I still have no documentation of my mortgage being taken over by this company, yet they have {$6000.00} of my money, and absolutely no employees that will help me. What a horrible organization. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Out of nowhere I received a letter from XXXX XXXX XXXX that a notice of default was filed against my property, on a XXXX XXXX ( HELOC ) that I had applied with XXXX XXXX XXXX. on XX/XX/2007. Since then, I did not receive a mortgage statement nor a payment from anyone in 15 years. XXXXXXXX XXXX never contacted me since the crash of XXXX. I contacted XXXX XXXX XXXX who took over XXXXXXXX XXXX loans and was not able to help me. I have been receiving phone calls from Specialized Loan Servicing company from a representative XXXX, she has been harassing me and telling me that if I do not send her a copy of my payoff from my first mortgage XXXX holder that they will foreclose on my home. XXXX gave my information without my consent to a loan officer XXXX XXXX ; XXXX XXXX was texting me telling me that XXXX from SLS had given her my phone number without my consent ( See attached Text message ). XXXX would call me and tell me that she could talk to XXXX to stop the foreclosure, and this was the only way to stop the foreclosure. Both XXXX and XXXX were always intimidated telling me what to do and that I didn't qualify, and I was going to lose my home. I have a XXXX XXXX on my home, and I am XXXX, and this was a huge surprise for me and my children. I had my niece call Bank XXXX XXXX and said that the XXXX HELCO was cancelled ( see attached letter from XXXX XXXX XXXXXXXX ) XXXX also at the beginning said they could help modify but at a higher loan amount. My XXXX XXXX loan amount was XXXX with XXXXXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91402
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I signed a HELOC agreement for {$150000.00} from XXXX XXXX XXXX Loans. For two years, I made regular monthly payments in the amount of over {$1000.00}. Unfortunately, in XXXX, during the recession, our small business was hit hard. Between trying to make the first mortgage payments, keeping the business afloat, and providing for my family, I couldn't afford the payments to the second mortgage company. I didn't hear from them for 12 years while my house was upside down, and during the COVID crisis now, a company called Specialized Loan Servicing ( SLS ) sent me many intimidating phone calls and emails for an amount of {$200000.00}. In XX/XX/XXXX, we were notified that a sale date had been set for our home for XX/XX/XXXX. We contacted many different organizations and entities to help us resolve the issue and stop the foreclosure. During one of these conversations, while also on the phone with XXXX, just one week before the house was to be sold, we were notified while on that call that the foreclosure proceedings had stopped. We immediately contacted XXXX to find an answer to why the proceedings had stopped and the status of our situation. Unfortunately, we never got an explanation or answer to the matter. Now, almost a year later and after attempts to get a loan modification, which was not feasible due to the {$60000.00} down payment XXXX requested, and a loan refinancing interest rate three times higher than my current first mortgage interest rate, they issued an auction date at the county courthouse for XX/XX/XXXX. We did not receive the filing of the notice for sale until XX/XX/XXXX at XXXX, more than a week after the notice was filed by XXXX XXXX XXXX and Certified Mail by USPS XXXX XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XXXX. I need XXXX XXXX XXXX XXXX loan to paid due to corrupt court and I will never get court protection but retaliation from XXXX and Fed courts. XXXX. I have been asked to pay twice for property tax included. I have been billed for XXXX XXXX XXXX I paid in full property tax from XX/XX/XXXX to XXXX of {$3200.00} XXXX XXXX XXXX Monthly statement from XX/XX/XXXX shows {$320.00} property tax when I have paid it in fuXXXX XXXX XXXX XXXX. Below that it shows shortage of {$99.00} XXXX XXXX XXXX. {$60000.00} was asked to pay by CA XXXX XXXX now they are charging me short. CA XXXX XXXX saying SLS should they contact CA XXXX XXXX for shortage. XXXX. XXXX dated attached had negative escrow amount of {$13000.00} property tax attached is {$3200.00} add {$13000.00} equals to {$16000.00} XXXX XXXX XXXX. Payment from {$60000.00} from CA XXXX XXXXXXXX shows {$17000.00} for property tax while as {$13000.00} plus {$3200.00} is {$16000.00}. XXXX XXXX XXXX. Since XX/XX/XXXX XXXX has not mailed single mortgage statement despite they have informed XXXX many times not to send mortgage statement to any other address. This is violation of XXXX. I need to pay off the loan asap without resolving of the above I can not pay this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This money is sitting on an account at Specializing Loan Servicing since XX/XX/XXXX Account # XXXX Routing # XXXX XXXXXXXX XXXX # XXXX ( my account number ) I had called the mortgage company on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX spoked to XXXX, XXXX, XXXX and XXXX. in the XXXX of XXXX XXXX. Also spoked to their XXXX XXXX. numerous times, and left numerous messages. And still the money is sitting in their account for more than a month. Please help me to resolve this issue. I am disable single father. Below a copy of the XXXX email. Application ID : XXXX XX/XX/XXXX Dear XXXX XXXX XXXX We are writing to inform you that the payment below has been issued as part of your New York XXXX XXXX Assistance Fund ( XXXX XXXX ) award. The amount disbursed to the entity below is {$8100.00}. The following payment was made : Specialized Loan Servicing LLC XXXX XXXX Clearing {$8100.00} XX/XX/XXXX If your XXXX XXXX award includes multiple payments, they may not all be issued on the same date. You will receive a separate notification when each payment is issued. You will also receive a notification to confirm once all payments have been issued and your case is complete. If you have any questions about this payment, please contact us at XXXX ( XXXX ). Sincerely, New York XXXX XXXXXXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10550
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A