Date Received: 2023-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I borrowed money to pay off debt through XXXX. They transferred the loan to Achieve. The original loan was done by issuing me checks to pay off my creditors. I was given two checks to be paid to the Federal agency, the department of education. I did not send the checks because of the student debt loan forgiveness program authorized by the Biden administration, expecting the loans to be forgiven ( these were parent plus loans and the loans were forgiven ). I contacted XXXX about seven weeks ago to have that part of my debt to them canceled, or for them to reimburse me, along with accrued interest for the uncashed checks. They have not reimbursed me and keep telling me they are attempting to do so, but they have to verify the checks with XXXX. My patience is exhausted. I have evidence the checks were not cashed, as they are in my possession. I am currently awaiting a mortgage refinance loan and fear my money will never be returned to me. Achieve loans insists they can not even give me an estimated time for the resolution of the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 187XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-25
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am a victim of hurricane Ian. My mortgage company received my flood insurance money since I still had an outstanding mortgage. My mortgage was paid off on XX/XX/2023. I was originally told that I would receive the balance of the flood insurance money immediately, then I was told it would take 7 days for me to receive the money, then I was told that it would be 15 to 30 days before my flood insurance money would be sent to me. I have repeatedly called and was transferred to different departments only to be told this last time that it's definitely 15 days before I receive my money. Now yesterday, XX/XX/2023, when I called I was told the check went out on the XX/XX/2023, and that normally it's 7 to 20 days. The mortgage company that I had was Specialized Loan Servicing. You can imagine my frustration when not receiving the funds which are due to me, which should have been relinquished to me immediately following the sale and closing of my home. Specialized Loan Servicing didn't even want to send the check balance to me overnight they insisted that they will only mail the check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37919
Submitted Via: Web
Date Sent: 2023-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized loan services asking me to pay down payment for XXXX XXXX dollars which I dont have that money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22015
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX my husband and I bought a house in Florida with an 80/20 loan from XXXX. Our house dropped in price drastically, so we had to file for bankruptcy. XXXX XXXX XXXX did a refinance and which at the time we thought it included a first mortgage and line of credit. We have been current for over 12 years on our first mortgage. Two years ago, we received a notice from Specialized loan Service company saying we owe approx. {$120000.00}. ( $ XXXX LOC, $ XXXX interest and $ XXXX in other fees ) We told them the {$50000.00} line of credit was tied into our bankruptcy that we had thought was included in the loan modification. They stayed silent for 10 YEARS all while letting $ XXXX of interest and fees accrue. They just now let us know that they want to go after our house since it now has equity. If we would have been given a notice, we would have made sure everything was paid from the start. We have been trying to settle with them for a reasonable amount for almost a year with no real chance to save our home. My husband and I are in our XXXX and we are also the caretakers of my XXXX mother who has extreme medical conditions. Their options for us are to pay the {$120000.00} upfront or a loan modification by paying {$25000.00} upfront and 10 % interest on the total of {$120000.00}. This problem has caused much stress in my work and personal life and its starting to affect my physical health. I hope there is something the CFPB can do on their end as I feel like what they are doing is predatorial. Thank you for taking time time to read this message.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33547
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan recorded and originated on XX/XX/XXXX. We signed a HELOC NOTICE TO BORROWERS stating we would not receive the unfunded portion of our loan until the loan is sold or for ninety days, whichever is longer ( XX/XX/XXXX ). The loan was sold to Specialized Loan Services on XX/XX/XXXX and they became the servicer as of XX/XX/XXXX. Specialized Loan Services is in breach of our contract and after speaking to 8 different representatives, they will not transfer me to an escalation manager.
Company Response:
State: CA
Zip: 94526
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing has taken escrow for property taxes and neglected to pay them. We have been sent an intent to FIFA on our property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30252
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a HELOC that was sold to Specialized Loan Servicing. I contacted this company for a payoff quote, I paid that amount. I called to have the account closed and the lien released, but I was told that I still owed another {$5.00}. When I argued they basically stated that they could do whatever they pleased. So, I requested an email or snail-mail copy of the payoff quote - neither was received. I paid off the {$5.00} that day ( XX/XX/2023 ) and called up several times to close the loan and remove all of my personal information from their systems several days in a row. Each time I was put on hold and transferred around until I was told that they didn't have the ability to do that or I was disconnected. Today I was transferred 5 times and finally, after threatening to file a complaint with the FTC, I was given to someone who said they did not have to finalize my payment until 15 business days after it was received. As today was the 17th business day I asked her to close the account and release the lien. She said she couldn't because she wasn't authorized. I asked her why it hadn't been done she said " I don't know '' and when I asked why the lien release hadn't been sent to the county, she said, " I don't know. '' I insisted that it be closed immediately and she again refused. I asked her to connect me to someone who could do their job and she said there is no one else in the company to whom I could speak. Apparently, they plan to keep the lien on my account in perpetuity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33629
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS received our complete modification agreement on XXXX XXXX, 2023, but applied it to the wrong loan number. They then sent the loan to an attorney and added XXXX to the loan. After realizing the mistake, they rushed it through the application process and denied it within 10 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: There has to be a better way of doing business! I have been pushing this and pushing this for a rediculous amount of time! The mortgage company finally sent me the Assumption Agreement to me after my second complaint on XX/XX/XXXX. My instructions were it had to be dated, signed, notorized and returned within 15 days. Shouldn't they have the a simular timeline? XX/XX/XXXX Received assumption agreement. XX/XX/XXXX Returned back to SLS XX/XX/XXXX Received it back for complaint about the notory. XX/XX/XXXX Returned back to SLS XX/XX/XXXX Received it back for complaint about the notory XX/XX/XXXX Returned it back to SLS Now, XX/XX/XXXX they call and wake me up not even knowing what the name of the person they need to speak with. Preseed to ask for two of my attourneys that worked on this case over two years ago, asking me about an application! Why can't they just get my paperwork that is complete, finalized? This is beyond excusable!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79763
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XX/XX/XXXX I got a Home Equity line of credit from XXXX XXXX XXXXXXXX. The monthly payments were automatically being withdrawn from account. Therefore I was never late nor has I ever missed a payment. Unfortunately I lost my full time employment XX/XX/XXXX. On XX/XX/XXXX I filed XXXX XXXX and was given a monthly payment plan by court ordered Trustee. At that point the XXXX XXXX XXXX automatic payments stopped XX/XX/XXXX. XX/XX/XXXX I completed the repayment plans and got a successful discharge. The XXXX XXXX XXXXXXXX account was included in the payment plan. Immediately after I got my XXXX XXXX discharge I started receiving numerous notices of payments request from Specializes Loan Services LLC. I had no idea who they were because I had never done business with them. I later learned that XXXX XXXX XXXX gave or sold them my account after my discharge. Specializes Loan Services LLC has been demanding full payment from XXXX which those payments had been going to my trustee per the Court Order. Now Specialized Loan Services LLC have totally destroyed my credit by reporting to all the major credit bureaus that Im has 34 late payments on my mortgage. My actual primary mortgage is with XXXX XXXX XXXX XXXX which Ive never been late or missed a payment. These actions taken by SLS is now jeopardizing my Top Secret Clearance which Ive had for over 30 years which jeopardizes my meaningful employment capabilities. Ive tried everything to get this matter resolved but SLS operates like an aggressive debt collector demanding {$25000.00} from me. In XXXX I filed XXXX XXXX to help get myself back to financial stability. SLS has now unjustly risk my chances of decent employment and or cash out refinancing. Ive attached 3 documents which verifies what I have outlined in this report. Both XXXX XXXX XXXXXXXX and Specialized loan services are reporting the same account to the credit bureaus. I find it hard to believe that this is a legal action. Right now I dont have the funds to hire an attorney to address these critical matters.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20716
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A