Date Received: 2023-03-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a follow up on the original complaint number : OMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE LOAN NUMBER ; XXXX ( SPECIALIZED LOAN SERVICING ) INVESTOR ( XXXX XXXX ) According to the servicer the investor listed on the mortgage note is XXXX XXXX XXXX XXXX XXXX has denied that they are the investor and the loan is serviced by Specialized Loan Servicing. 1. According to Specialized Loans Servicing, XXXX XXXX does not allow a recast on this loan. XXXX XXXX has repeatedly stated they are not aware of this guideline. 2. Specialized Loan Servicing took a payment on XX/XX/XXXX for the month of XXXX, XXXX stating that payment will allow the loan to be setup for a bi weekly payment. On XX/XX/XXXX XXXX the servicer request a payment be made and applied towards XX/XX/XXXX mortgage payment at which stage a bi weekly payment will be allowed. At this point they have taken two payments and they are not able to setup a bi weekly payment for the month of XXXX on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11427
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS Mortgage is FRADULENTLY charging Consumers false and made up charges and then providing FALSE reports they make up but provide no proof of any payments made on behalf of the properties. I made a prior report CFPB Report XXXX and they provided a report THEY, SLS did allegedly in XXXX to PRESERVE any Property and the area and pictures are NOT EVEN my building or property. The pictures they attached of the alleged property they charged a Property Preservation fee which was NOT required in XX/XX/XXXX was NOT EVEN MY PROPERTY, not a single picture is my condo. They further alleged they made payments required by City of XXXX which City of XXXX has no record of on my specific property and the City further stated that anytime any agency makes a payment a detailed receipt is provided via confirmation of e-mail and they have tracking or receipt numbers to which SLS refuses to provide and states they have none. Spoke to XXXX XXXX the Loan Originator and they do not have ANY RECORD of fees from or for SLS and they claim they DID NOT INSTRUCT or pay or charge SLS neither the {$200.00} in XXXX nor the {$75.00} in XXXX. I have contacted a Class action attorney and hopefully with CFPB we can get consumers rights from continually being violated by such deceptive and fraudulent companies like SLS Mortgage Services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33010
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I took a HELOC in XXXX of 2022 due to XXXX. With that been said I been making payments to the account for over 10 months and the amount I own has not change at all. I have try calling them taking around 1 hour to speak to them. I owe the. {$60000.00} dollars and at first and payments are getting to high. Please if anyone can assist with this. The loan company is call Specialized loan servicing and they are taking way to much money and not paying anything towards the borrow amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29745
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our servicer XXXX XXXX moved us to, Specialized Loan Service, who was supposed to send us a new Loan number on XX/XX/2023 by mail. So far they have sent nothing and when I try to call they don't recognize me or my old XXXX loan # and it all is AI driven responses that don't give any resolution. XXXX XXXX is no help either. How can a bank transfer an amount this large w/o out any kind assurances that their previous customers won't lose everything? YOUR SITE says it can provide a counselor, WHICH IS NOT TRUE. You provide courses and workshops NOT a counselor. You should fix that, it is misleading and a time waster. It is possible people are being sent to the site with that expectation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94947
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX US Bank NA, as Trustee for Banc of America FC sent notice of their intent to foreclose. I answered and asked for a loan modification with no balloon payment. XXXX US Bank NA continued to deny our ongoing requests for loan modification while their attorneys filed & served us with foreclosure paperwork. They even invited us to their loan modification events where we and other families attended. XX/XX/XXXX US Bank NA won their judgment of foreclosure & sale XX/XX/XXXX We filed XXXX XXXX to get the house off of the auction block. XX/XX/XXXX US Bank NA approved the loan modification that we had been asking for all during the previous 4 years. There were absolutely no changes in our financial situation from XXXX and absolutely no changes in our application answers. They gave us the loan modification only after we filed for bankruptcy. They added all their attorneys ' fees from the foreclosure proceeding to our mortgage principal and added a balloon payment too. Attached is My verified answer to Foreclosure Complaint, Judgment of Foreclosure & Sale, Notice of Bankruptcy, Loan Modification Agreement, Notice of Motion to Vacate Foreclosure Judgment
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11412
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Hello, I am not having difficulty refinancing with my existing mortgage company. I am not looking to refinance with them. My difficulty is with the information that my current mortgage company Specialized Loan Servicing, SLS provides to companies that I apply to for refinancing. My principle balance on the loan is approximately {$9000.00} as evidenced by information on the website. However, in a recent inquiry from a potential refinancer SLS stated that my balance is {$130000.00}! In fact, I have requested a copy of my most recent refi with SLS that happened approximately five years ago. I was told that the most recent request was mailed XXXX. I do not have it yet. I made three prior requests for copies as well. Two requests were made in XXXX of last year and most recently in XXXX of this year. When the loan was sold to SLS in XXXX it was conventional with XXXX months. Far from ideal, but a portfolio in which my loan was included was sold. In fact the organization that sold the loan to SLS was not the loan originator. My loan had been firmly established. In XXXX I inherited a childhood home that I sold one year later. Until I sold it, I rented to tenants who were often late with payments. I was left in the position of managing a home equity line of credit and two mortgages- my own and the remaining mortgage on my family 's home. I survived by selling the house in XXXX. In fact I am in a far different position now. During that time SLS offered what had been presented as a 30 year fixed mortgage. What it appears that I have is a 52 year mess. How does one go from a 30 year fixed conventional loan to a refi of 52 years WITH a balloon attachment? I became aware of the balloon attachment when I checked my credit report, and it stated that my balance on the house was {$120000.00} last year. It was recently presented to XXXX XXXX at {$130000.00}. My principal balance on the loan in XXXX XXXX was {$88000.00}. This was according to the information on SLS 's website. I have complained to CFPB in the past about SLS 's affinity to negatively amortize loans- my escrow payments were far out of proportion to my principal payments. As a result, the escrow payments were spread out over five years. I am NOT willing to pay SLS {$130000.00} on a principal balance of {$88000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21239
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A 2ND LIEN HELOC FROM XXXX THAT WENT TO XXXX XXXX XXXX THEN TO XXXX XXXXXXXX AND THEN LAST YEAR XXXX TO SLS. THEY HAVE NOW FILED A FORECLOSURE SALE DATE ON XX/XX/XXXX THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX. THIS DEBIT/LIEN WAS XXXX OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!! ***THIS PROPERTY HAS ZERO EQUITY-ZERO!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE 1ST MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY 1ST LOAN HAMP MODIFICATION ( DONE BY SLS ) IN XXXX. 1ST LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX XXXX THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** SINCE LAST YEAR THE MARKET HAS HAD A SERIOUS DECLINE DUE TO RISING RATES, FURTHER HAMPERING ANY INCREASE IN VALUE. **XXXX XXXX XXXXSLS HAMP MODIFIED THAT 1ST LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE 2ND LIEN HELOC WAS GOING TO BE FORGIVEN. HOWEVER, SLS NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND NEITHER PLACED THE 2ND HELOC IN A 2MP MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE. BASED ON MY RECORDS THEY RECEIVED HAMP TREASURY FUNDS, AND DID NOT EXTINGUISH THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP. THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, 2MP MODIFICATION INFORMATION, OR WHY THE 2ND LIEN WASNT FORGIVEN WHEN XXXX XXXXXXXX XXXX FORGAVE ALL 2ND HELOC LOANS, NOR WHAT I WAS MADE TO BELIEVE. THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' XXXX XXXX XXXX XXXX XXXX FKA XXXX XXXX XXXX XXXX XXXX, SUCCESSOR INDENTURE TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED. XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO REALTIME RESOLUTIONS AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING ZERO OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE. THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE BK DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X. THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO. ***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!! IF LIEN CAN NOT BE EXTINGUISHED PER THE MORTGAGE SETTLEMENT ACT, THEN THEY NEED TO COMPLY WITH THE 2MP CLAUSE OF THE MORTGAGE SETTLEMENT ACT AND PROVIDE A LOAN MODIFICATION THAT IS FAIR AND EQUITABLE. DID THEY RECEIVE HAMP TREASURY FUNDS OR NOT? THIS HELOC SHOULD HAVE BEEN MODIFIED OR EXTINGUISHED WHEN I RECEIVED THE HAMP MODIFICATION IN THE 1ST LOAN LIEN. SLS KNEW THIS HAD TO BE COMPLIED WITH AND INSTEAD THEY ARE TRYING TO BYPASS THE LAWS AND STATE THEY WERENT " SERVICING '' THE LOAN, DESPITE HAVING PERFORMED THE HAMP MODIFICATION ON THE 1ST LIEN LOAN. THEY HAD DIRECT KNOWLEDGE AND A DUTY TO MODIFY THE 2ND LIEN LOAN AND FAILED TO DO SO. THEY ARE NOT WORKING WITH OR MAKING ANY ATTEMPT TO WORK WITH THE XXXX XXXX XXXX I HIRED. I WANT TO RESOLVE THIS AND PLAN ON FIGHTING THIS VIGOROUSLY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been trying to get SLS.net my mortgage processor to remove the PMI I pay every month. They insist that I hire an assessor in order for me to remove the PMI. The mortgage itself is below the 20 % threshold as I under the law. My current principal amount is {$310000.00}. My ORIGINAL BALANCE was {$390000.00}. The difference in the two amounts is 22.38 %. Please assist me in getting this company to remove PMI. Their parent company is XXXX XXXX and they have a reputation for ripping off the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I did not receive a Welcome letter/package from Specialized Loan Servicing ( including the new address to send my payments ) but I sent a payment to their general offices in good faith. However, not receiving an acknowledgment of the reception of this payment, I thought it would be prudent to postpone future payments until I received the official address to send them to, which I never received. After doing some research on Specialized Loan Servicing, I found out that their reputation was poor, so I reached out to them to request the Welcome Package. They only responded that they had sent the package. I then reached out to individual executive officers, but received no responses. After all this, I suspected that my payments would not be handled safely, so I stopped making payments until I could satisfy myself that they would be applied correctly. Specialized Loan Servicing sent me a letter assigning a Relationship Manager to my case to review/resolve my " delinquent payments. '' I took counsel with a benefactor and made two proposals to them and a regular monthly payment in good faith, all of which was rejected by Specialized Loan Servicing. Then, Specialized Loan Servicing increased the frequency of their phone threats to foreclose my house by the end of the year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello CFPB : In XXXX, we receive a mortgage on XXXX of our property from XXXX. This loan was bundled into a trust security, XXXX XXXX and sold to XXXX XXXX XXXX XXXX XXXX We defaulted on a XXXX home loan in XXXX. We were sued twice for foreclosure by XXXX XXXX XXXX XXXX XXXXXXXX. The first action was dismissed in XXXX by the Bank with leave to re-file once it cleared up a cloud on the title. ( Bank did not have an endorsed note from XXXX and, the Bank first learned that the mortgage was only on XXXX of the title. ) Prior to the first dismissal, we sent XXXX XXXX XXXXXXXX, the then servicer for the Bank, a reinstatement check in XX/XX/XXXX, in the amount of {$89000.00}. This was returned as insufficient to reinstate the loan. At trial, SLS admitted that there were errors made in the calculations of what should have been included for reinstatement fees. As shown in the mortgage statements from XXXX and XXXX, SLS had to make another correction as to what was owed and reduced, significantly, the arrearage. Using the corrected rate, it is evident that we overpaid in the reinstatement payment and that the servicer was wrong. Our loan should have been reinstated. During the next XXXX years, we filed multiple requests for modifications or tried to get the servicer and the Bank to work with us on a settlement/buy out amount. None of the modifications were ever processed nor was any response received for our offers. In XXXX, the second foreclosure action was filed. On XXXX a decision granting the foreclosure was granted by the XXXX XXXX XXXX XXXX. In its decision, the trial court ordered, as requested by the Bank in its pleadings, that no deficiency judgment be taken against us. The decision granted judgment on XXXX of the property. No final judgment nor appeal was ever taken from that decision by the Bank or its servicer, Specialized Loan Servicing. In fact, nothing was done by either the Bank or SLS for the next XXXX years. Since the decision was made, we have tried, individually and through legal counsel, to get the Bank or SLS to either cooperate in the sale of the property or to let us buy out their judgment. Little to no response was given by the Bank, SLS or their counsel. In XX/XX/XXXX, on advice of counsel, we brought a partition action against the Bank to try and settle this incomplete foreclosure. XXXX year later after spending {$20000.00} in legal fees, we are still unable to get anyone to respond and negotiate a settlement or cooperate in a sale. The issue is that SLS, as servicer, is demanding more than XXXX the value of the house, in a sale or buy out, despite the ruling of the court. SLS has made it clear that it will simply continue to run up costs and fees so as to force us to pay more than is owed. In addition, SLS continues to call me and demand payment or it will foreclose, bills me monthly for " past due amount '' even though it has not taken any action on the foreclosure decision rendered on XXXX, it charges my account an interest rate of XXXX % which is greater than the rate of interest I was being charged, XXXX %, and SLS continues to pay expenses on the property, to run up what they claim we should pay back. ( I have included XXXX mortgage statements from SLS from XXXX and XXXX to demonstrate how badly they have mixed up fees and costs on our account. You can see that despite their representation that our interest rate was XXXX %, SLS just decided to raise it. See : current mortgage statement. ) For example, we were paying our home insurance and, for no reason, SLS, decided to pay our annual insurance bill in XX/XX/XXXX. ( We were current and have been for a long time. ) As an excuse, SLS states that it can not accept a buyout from us as it would damage a pending claim it has against the title insurance company for this property. This is a false statement. XXXX has confirmed that there are no claims pending from the Bank or SLS. XXXX advised the following claims were made and denied : XXXX. XXXX XXXX claim was denied. ( Claim was based on error that policy should have covered entire title not XXXX. ) XXXX. XXXX The XXXX XXXX XXXX asked the company to reconsider the claim. XXXX. XXXX Claim denied again. XXXX. XXXX XXXX XXXX XXXX filed a XXXX claim/reconsideration on the grounds the title was " unmarketable ''. XXXX. XXXX Claim was denied. SLS lied to the trial court when their counsel stated it had an active claim pending with XXXX in XX/XX/XXXX. It again revived this false claim in XX/XX/XXXX, as the sole reason why it refused our cash out offer to settle. Frustrated, we reached out to the Bank but were told the following : " XXXX XXXX is acting as a Trustee, and therefore we do not own the loan or the property. As trustee, XXXX XXXX is not involved in the servicing of the loans or the foreclosure process.. This is the responsibility of the Servicer. Since XXXX XXXX XXXX XXXX. ( XXXX XXXX '' ) serviced the loan associated with the property, they are the direct and only contact in regards to your request. '' The Bank states it does not " own the loan '', the trust does ; and, therefore, it makes no decision about the property. Unfortunately, the Bank doesn't even know who its servicer is currently or that since the decision was rendered on XXXX, SLS has paid out an addition {$50000.00} in fees and expenses for this property. Since the trustee is not watching the bottom line, SLS is free to run up fees, unchecked, for the Bank. SLS seeks to break us financially in order to get a fee which is based on more than XXXX the value of the house. SLS, and thereby the Bank, is trying, by weekly phone calls, monthly demand letters and statements, and its bad faith negotiations, to get more from us than was ordered by the trial court on XXXX. SLS, the Bank and the Trustee, need to be held to account from its wrongful conduct and blatant disregard for the rules of fair play and good faith negotiations. We can not access the equity in our home because SLS and the Bank will not finalize the terms of the judgment. We can not sell our house because SLS will not cooperate in the sale and is demanding more than {$100000.00} off the top of any sale before the proceeds would be split between us. We can not get them to accept XXXX the value of the house, as SLS continues this charade of a claim against the title policy. Thank you. XXXX and XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A