Date Received: 2023-03-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is second complaint about my loan provider Sls I received 2 letters from sls during first complaint one dated XXXX Received XXXX Second dated XXXX Received XXXX XXXX Previous complaint I'd XXXX Escrow As a homeowner, I XXXX XXXX have been throughout the in-house refinance providing information and details for completion of refinance by sls on XX/XX/XXXX. I stated numerous times during thier taped conversations that it isn't first line. Simple as date of deet of trust to see in fact which was first and second mortgage. With that said this was NOT INDEED inadvertently labeled the only reason I as a customer and or home see this being labeled as this was only to put me under financial hardship and burden As stated in XXXX letter there is {$2700.00} of escrow that inadvertently taken and kept to this date As of now I have not received the above check for {$810.00}. Nor have received the duplicate check sls stated they sent to property taxes on XXXX sls check on it when they stated on the letter on XXXX and my first mortgage already paid taxes on XXXX gave sls 4 months to know it duplicate and return.money to me. Which I have not received. This almost {$3000.00} " inconvenience " as stated in letter has directly pit me into financial hardship and fees. Fees The fees I was referring to weren't front the XX/XX/XXXX in house refinance. It was from when sls took loan and provider orginal date XX/XX/XXXX Conclusion There has been since XXXX a lot .... a lot of Grey area sls push for a provider stand point to the point of past the Grey area... I want and need to combine both first and second mortgage into one loan ie consolidation of loans with equity draw to help with the hardship that sls directly and or indirectly cause inadvertently labeled for second loan and for providing for both loans Tks XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Received notice of default after buying home XXXX. Paid {$3400.00} plus 1 monthly payment of {$160.00} XXXX XXXX Interest rate 8.75 % after pre-modification XXXX balloon payment {$20000.00} after paying {$150.00} for 480 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: On XXXX, XXXX 2022 I closed on a home at XXXX XXXX XXXX in XXXX AL XXXX. My lender was XXXXXXXX XXXX XXXX. About a month after I received a letter saying my servicer was going to be specialized loan servicing care of XXXXXXXX XXXX. All seemed well. I had a credit score of XXXX in XXXX of 2022. Recently, my only auto a XXXX XXXX XXXX finally reached the XXXX mile mark and I spent a few weeks looking for a reliable used auto. I contacted my bank to pull credit and the lender a firm XXXX XXXX XXXX XXXX XXXX ( my bank ) said that your credit report does NOT show any history from or for a mortgage that you are describing. All that we see is student loans in forbearance and credit cards paid as agreed. I immediately contacted Specialized loan servicing in XXXX, Colorado and they told me after a two month blackout we have been reporting to all three credit bureaus. I returned to XXXX and told them what I was advised by Specialized loan servicing. XXXX said sir, we have your credit report. They are NOT reporting anything. Your credit score is XXXX and that basically means we can only approve you for auto loans at 18 % interest. XXXX XXXX when questioned told me I must submit a letter in writing detailing my concern. They have not provided any evidence that they ever provided any credit reporting data to any of the 3 major credit bureaus. Consequently, if I elect to purchase the vehicle 18 % interest on {$30000.00} is an incredible risky hardship on a depreciating asset. This causes me financial concerns and raises suspicion that this firm is a predatory lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35749
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Loan # XXXX RE : XXXX XXXX My name is XXXX XXXX. I need someone of authority to reach out to me A.S.A.P. I spoke with XXXX XXXX claimed to be a supervisor ) last week. XXXX is very unprofessional and does NOT need to be a supervisor, she discriminates against borrowers receiving assistance Please pull all 3 calls with she and I. I do get irate but its because she isnt looking into the facts, and she takes this personal and shes mad I cursed her out.. This is business, not personal. I have made several attempts to find a manager over her but she makes it her business to not let anyone talk or respond to me, only her and this is unfair. I need a real manager reach out to me PLEASE! A supervisor shouldnt do the things she has done. The funds have not been allocated to how HAF intended. They have not taken funds from Principal and apply to the payments. The put funds towards my escrow, which I did not request. I spoke with XXXX when loan first transferred and the call was recorded, I advised her not to process anything to escrow unless its the {$790.00} they posted to fees ( which XXXX told them to do, not HAF ). XXXX should not be a manager, she is horrible. She has very poor customer service and have a customer is wrong, she right attitude. She was nice at first and soon as she saw the funds were from HAF, she instantly stop reviewing the loan when initially she stated she would research. She called me be in a minute and said she see funds are from HAF and everything is posted as it should. She didn't research anything. She discriminated against me because I get public assistance to pay my mortgage. Knowing that changed her entire demeaner towards me. Listen to the last 3 calls with XXXX, you'll see. She has belittled me and I'm so tired of it. She isnt trying to assist me since funds came from HAF. I need my XX/XX/XXXX payment posted as HAF intended with the funds you received. Not how a discriminatory manager XXXX is, she needs to be fired. She makes me feel less of a person because I get public assistance. I'm tired of going back and forth with everyone and I'm getting nowhere. My current due date should be XX/XX/XXXX once payment is posted that you choose to apply to escrow and principal. I got this message below on XX/XX/XXXX and as of today, nothing has been updated because of the XXXX lady. Her demeanor is not to help people getting assistance. I have included my agreement with HAF so funds can be allocated the correct way. I also had additional funds in unapplied that has disappeared. Specialized Loan Servicing to : XXXX XXXX XXXX XXXX Thank you for your inquiry. As I attempted to explain the posting of funds were as instructed. There was a reversal completed on XX/XX/XXXX, in the amount of {$3000.00}. These funds posted towards XXXX payment for {$1400.00}, escrow for {$700.00} and the remaining {$940.00} is in the suspense account. You requested the escrow funds be reversed and reapplied towards XXXX payment. The estimated turn around time can be 3 business days. Escrow activity will not show up online. This can be seen by requesting a payment history or viewed on the billing statement following the transaction. If you would like to put a Cease & Desist on all phone calls, please send in your request to XXXX. In addition, your abusive language will not be tolerated. If you need additional assistance all phone conversations, emails or chats will have to stay professional. Thank you XXXX teller XXXX SLS accepts calls from relay services on behalf of hearing-impaired borrowers. If you have questions that are general in nature, you may utilize our new virtual agent, XXXX. Simply click on Ask XXXX wherever the banner appears. A dialogue box will populate allowing you to pose your questions. XXXX will search our database and provide you specific information without the need to search the site. BANKRUPTCY NOTICE - IF YOU ARE A CUSTOMER IN BANKRUPTCY OR A CUSTOMER WHO HAS RECEIVED A.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The property was sold in short sale via bankruptcy and we meet all criteria as agreed by court and judgement and they are still marking credit as delinquent mortgage. It has caused me harm I can not get credit or refinance my house. I am an XXXXXXXX XXXX XXXX man who has been trying to handle this sense XXXX and now my personal assistant has been on them sense XXXX when they started marking my credit again the house sold in XXXX see all docs attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Specialized loan servicing has taken out biweekly XXXX since inception of the loan. They do not know how to properly apply the funds. When I had XXXX XXXX- they immediately applied them to the loan and pushed out the next due date. XXXX puts them into an unapplied funds suspense account. I have never been late- it isn't possible... they pull the XXXX. Overnight- my credit went from XXXX excellent to XXXX fair because they reported me as delinquent. I am on my loan details- there is nothing past due. Next payment due date is XXXX. I have complained to them MULTIPLE times about how they mismanage funds. I need my credit fixed immediately - I have never had a delinquent payment on any account. I am supposed to purchase an RV next weekend, and now XXXX has caused me financial harm. I am handcuffed to them because of i have a 2.5 % APR. I can not move without causing more financial harm, but they are awful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95747
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX RE : Request of support and mediation with Specialized Loan Servicing to avoid the foreclosure of my home Complaint # XXXX XXXX XXXX, Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX VA XXXX To Whom it May Concern : Regarding my Complaint # XXXX, attached, I am sending copies of the Qualified Written Requests I sent to Specialized Loan Servicing and XXXX XXXX XXXX XXXX XXXX XXXX as Indenture Trustee for XXXX, asking for information to verify if the investor and servicer complied with the following rules from XXXX to XXXX : TILA transfer of loan ownership notices. Effective in XXXX, provisions of Regulation Z require that new owners or assignees of mortgage loans inform borrowers of a transfer of loan ownership within thirty days after a loan is sold. RESPA notice of transfer of mortgage servicing rights. A transfer of servicing rights for a second mortgage triggers obligations under RESPA for both the transferor servicer and the transferee servicer to provide timely notice to the borrower. The TILA periodic statement requirements. I requested this information in XX/XX/XXXX, and the servicer did not send it to me because " S.L.S. could not respond to the request within required time limits or respond without incurring a cost. '' I think this information is crucial to my case to demonstrate that the investors deliberately stopped communicating with me because, after the housing crisis in XXXX, my property was underwater. The investors of this second loan were almost sure to obtain nothing if they decided to foreclose. Also, it is essential to mention that this loan was part of an " XXXX XXXX mortgage '' originated by a predatory lender right before the housing crisis. I would appreciate it if my case remains open until we receive a satisfactory answer from my XXXX or XXXX. Best regards, XXXX XXXX XXXX XXXX XXXX. XXXX VA XXXX Phone number XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22015
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We've been eligible to remove PMI on our mortgage since XXXX or XX/XX/XXXX. We made an original request to Specialized Loan Servicing LLC in XXXX and was told we would receive the required paperwork in the mail and the request would take XXXX weeks to process when returned. We never received the paperwork so we followed up on XX/XX/XXXX and was told that we can deliver signed documents over e-mail to proceed with the request. After doing so, there was no confirmation of receipt -- just radio silence. Upon finding PMI charges with our mortgage payment in XX/XX/XXXX, we followed up via e-mail and received no response. We then attempted calling customer service on XX/XX/XXXX who could not forward us to the appropriate department due to a 'system error ' but gave us a direct number and instructions to reach a live agent : ( XXXX ) XXXX. That number does not provide a ring tone ( only white noise ) so we were unable to get in contact with anybody at Specialized Loan Servicing who can help. At this point, we are out of communication options and are continuing to pay PMI despite multiple requests for cancellation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20832
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: When I closed on the property at XXXX XXXX, an insurance policy was put into effect covering both wind and hail and homeowners insurance. Also, a check was mailed to XXXX, but there was confusion as to the receipt of the check, so they canceled the policy, and the Insurance company was made aware of the issue, it was reinstated for {$3000.00}. The correct policy number is XXXX. The policy ran from XX/XX/XXXX to XX/XX/XXXX. See attached. Due to confusion and wanting to make sure I was insured, I contacted XXXX to put a hazard policy in place for {$1500.00}, which I paid myself. The error with XXXX was corrected, I was able to cancel the policy with XXXX since it was no longer needed, and they refunded the balance to me. It took quite some time for you to understand that there is only XXXX insurance policy with XXXX. Policy XXXX was never in effect, so the insurance agent provided a cancellation notice It is attached. But you paid anyway. The funds for this policy were {$3000.00}. North Carolina Insurance refunded me, and you acknowledged receipt of it on XX/XX/XXXX. At that time, I requested that you apply the funds in escrow toward the correct and only policy XXXX. The correct and only policy is with XXXX - XXXX and is {$3400.00} a year. Also, you requested {$1000.00}. XXXX for an escrow shortage, which I sent, and you acknowledged receipt on XX/XX/XXXX. You said you received both, but they were not applied to escrow. So, they you told me I was {$5000.00} short, which is incorrect. Additionally, I have made my monthly payments on time through XX/XX/XXXX, even though I was told to wait to make payments until the analysis was done and the second incorrect insurance policy was removed from the escrow analysis. The XXXX statement that you sent at that time said the monthly amount was {$2100.00} with an escrow of {$990.00}, which was also incorrect. I called because the second, non-existent insurance policy appeared to be included. Again, you told me to wait until it was corrected, but you charged me for late payment, damaged my credit, and have not applied for the payment. But I paid the XXXX based upon the current monthly amount I had been paying because I did not want to have a late payment. At the time, that payment was not applied. In XXXX, you finally got the monthly escrow correct, and my payment is now {$1700.00}. You told me to hold XXXX days to pay until you have the correct accounting. We called on the XXXX day. We received the XXXX statement showing the escrow shortage was down to only {$560.00}. We got charged another late fee, even though you told us to wait. On XX/XX/XXXX, we paid the {$1700.00}, which I am being told has not been applied. On XX/XX/XXXX, I received a statement showing the correct escrow amount monthly of {$470.00}. We received another statement on XX/XX/XXXX. On that statement, I am not seeing that the payment of {$1700.00} was paid on XXXX. I do not see the {$3000.00} that I sent in XXXX, which you acknowledged you received. I see the {$3000.00} going in, and then I see it coming out of the account. Why is that? It appears that the past due amount includes the {$3000.00}. Where is the check? Furthermore, I received a notice on XX/XX/XXXX ( attached ) that there is going to be a refund for insurance. What happened with this check attached, which I endorsed and mailed to you, and what is happening with the letter on XX/XX/XXXX? XXXX attached. Unfortunately, what I see are mistakes on your part by paying insurance that was not in effect and late charges. I am requesting all late fees and lates with the credit agencies be removed. If the late charges are removed, the {$3000.00} credited back, and the {$1700.00} is applied, there should only be a residual amount. We would like to have this resolved and the credit updated prior to the new servicer taking over the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28461
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a loan modification through Specialized Loan Servicing ( SLS ) last year in XX/XX/XXXX due to me being unemployed and wanting to try to keep my home. I was approved for an unemployment forbearance with the total amount being due on XX/XX/XXXX. I have attached a copy of the forbearance agreement that I accepted on XX/XX/XXXX. SLS sent a letter in XX/XX/XXXX stating that I did not accept the agreement, I reached out to the company and verified that the forbearance plan was still active. Also, on XX/XX/XXXX I filed for a XXXX XXXX bankruptcy ( Case # XXXX ). As, I was still unemployed and could not afford all of my debts. But, my plan was to keep my home if I could. On XX/XX/XXXX, I received a motion for relief from automatic stay filed by SLS by XXXX and XXXX XXXX firm with a hearing date of XX/XX/XXXX at XXXX XXXX. The motion states I am behind on my payments, which is contradictory to the forbearance agreement that SLS approved for me to be behind on payments until XX/XX/XXXX. I called SLS on XX/XX/XXXX to inquire why this motion was filed with me having an active forbearance plan and also why I was not given an option to reaffirm the debt prior to them filing the motion. The representative I spoke to told me I needed to contact my lawyer and provided me with me no information. I feel SLS is moving to evict me prior to the agreed upon Unemployment Forbearance plan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A