Date Received: 2015-10-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was sold to Specialized Loan Servicing LLC, effective XXXX/XXXX/15. I did not receive the legally required notification from SLS ( only received notice from my prior mortgage company ). Further, after making first payment to SLS and confirming payment cashed, SLS offers NO way for the customer to verify that the payment has been applied as per the mortgage agreement. I need to see that my payment has been applied to my principal, interest, escrow, and see the remaining balance as agreed.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94530
Submitted Via: Web
Date Sent: 2015-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am writing this letter on behalf of my mother, XXXX XXXX. The loan my mother has with SLS ( Specialized Loan Servicing ) was transferred from XXXX XXXX XXXX in XXXX. Initially I had sent a complaint ( # XXXX ) regarding the servicing and processing of the loan. On XXXX, SLS received {$72000.00} from HHFP ( Hardest Hit Funds Program ) to bring the loan current. This is unfortunate because the money was not applied to the loan immediately but funds were placed in " Unapplied Funds ''. On XXXX {$52000.00} was applied to the account leaving a difference of over $ XXXX difference not being applied to the delinquency but the funds placed in " Unapplied Funds ''. The unpaid principal balance ( UPB ) of the account has gone from {$110000.00} to {$55000.00} to {$110000.00}. On XXXX XXXX, XXXX, all funds were reversed from the account and the UPB goes back to {$110000.00}. Various amounts have been applied to the account as well as various amount from unapplied funds being applied to the account. On XXXX XXXX, XXXX, {$54000.00} applied to UPB of {$110000.00} balance then reduced to {$53000.00}. Between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX the UPB has fluctuated between {$53000.00} and {$53000.00} then on XXXX/XXXX/XXXX the UPB went back to {$110000.00}. On XXXX/XXXX/XXXX all funds were reversed again from the account showing the XXXX as {$110000.00} and not {$110000.00}. On XXXX/XXXX/XXXX {$48000.00} applied to account leaving the UPB as {$57000.00}. During the dates of XXXX/XXXX/XXXX to XXXX/XXXX/XXXX all payments received have been reversed from the account once again. During the period from XXXX/XXXX/XXXX until XXXX/XXXX/XXXX this account has not been brought current. Funds have been received, loan modification documents received and returned to the mortgagee ( SLS ) and yet we are still having the same problem. The statement for XXXX XXXX indicates a past due amount of {$22000.00} and the monthly payment in the amount of {$730.00}. My mother has been making the payments in the amount of {$300.00} as requested by SLS and in accordance with the loan modification agreement signed XXXX yet arrearages continues to generate along with other fees applied to this account by SLS. I telephoned the Executive Services on this date ( XXXX/XXXX/XXXX ) spoke with XXXX # XXXX, I was informed the account was current and that my mother needed to send {$610.00} then loan modification would be in effect and SLS would recast the loan amount accordingly. XXXX stated that there was {$430.00} in unapplied funds which could be applied to the payment and {$170.00} needed to be sent in by my mother to make up the difference for the {$610.00}. I tried to explain to XXXX that my mother had already sent in {$300.00} which was applied to the account on XXXX/XXXX/XXXX and this was the amount in accordance to the Loan Modification agreement with my mother. SLS continues to generate " Notice of Intent to Foreclose '' letters, monthly statements which show an arrearages, perform property inspections and charge {$11.00} to the account ; all of the fees as well as letters are automatically generated because SLS has not calculated the correct amount of money received ( XXXX/XXXX/XXXX ) and posted the corrects UPB. Additional fees have been generated to the account because SLS has been incompetent in correcting this issue going on a year.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 92243
Submitted Via: Web
Date Sent: 2015-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: A/C # XXXX SLS ( Specialized Loan Servicing Company ) Names on Loan : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Tel ( XXXX ) XXXXDear Sir/MadamSLS services a XXXX loan on my property at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. The payment is due on XX/XX/XXXX, with 15 days grace period. I make my payments on a timely basis via US mail. I use their stationary snf envelope for address. I attach payment stub.They do not credit my account and call me and say that I have not made the payment. It is either of few things : 1 ) they lie and post the money after the grace period is expired intentionally to earn late charge. 2 ) their bookkeeping department is losy and organize or 3 ) they have deal with XXXX XXXX and want me to pay alomost {$10.00} to XXXX XXXX if I go pay-by phone, 4 ) some one in SLS bookkeeping steals checksor 5 ) some one in post office with zip code of XXXX steals mail, the chance of which is really minimal. I have to pay for fake late charges to the benefit of SLS.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 906XX
Submitted Via: Web
Date Sent: 2015-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) assumed our loan from XXXX Bank but failed to notify us of the change. Our loan payments continued to be made to our XXXX checking account per the agreement agreed upon when the loan was originated. SLS falsely reported XXXX late payments to the credit agencies greatly harming our credit. I have contacted SLS on numerous occasions and they are unwilling to correct this wrong. Their continued delay continues to cause great harm to my families well being.
Company Response: Company chooses not to provide a public response
State: MN
Zip: 55447
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Specialized Loan servicing started charging me monthly late fees once they bought my loan out from XXXX XXXX. They will not respond to my e-mail request to correct their mistake. I followed the procedure given to me from their customer support telephone contact number.
Company Response: Company chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My husband and I both lost our jobs in 2008. We immediately called our mortgage company - XXXX XXXX XXXX. We were told that we would not be eligible for any assistance with the issue until we were 90 days delinquent on our mortgage. We used all of our savings to keep the payments current as long as we could. Once we became 90 days delinquent we called them again to seek assistance. We were then told that we DID'NT MAKE ENOUGH money to for a mortgage help. After missing a few more payments - we XXXX found new jobs! So with our first pay checks we sent in a full payment- It was accepted. At that same time we asked XXXX for some kind of help or modification to help us get caught up. We were then told that we made TOO MUCH money to receive any mortgage assistance. In desperate effort to get caught up we sent in a second full payment 2 weeks later ( we decided to not buy food or other essentials to scrape it together XXXX. The actual check was returned to us uncashed stapled top a letter saying that we were too far behind now and were in foreclosure. After many months and with the help of XXXX XXXX and XXXX XXXX XXXX - on the day before or home was to be auctioned we received a mortgage modification packet fro XXXX. Desperate to keep our home - we signed it. Basically, all it did was tack the back payments and fees onto our loan. So we began making payments. We lost our jobs for the second time a few months later. With no more savings from our first job loss I assumed our home was surely lost. We are still here but after many, many submissions of requests for mortgage modifications - we are now in foreclosure again. I do n't why it has taken so long. Also, during the past few years I looked into a short sale and learned that due to the previous mortgage modification and decline in home values the appraised value of our home is about {$80000.00} under what we owe on our mortgage. So, I have also requested a mortgage modification that includes principal reduction to no avail. My goal is to get a mortgage modification that includes principal reduction to a fair market value on my home. WE are now able to make payments and would like some help with the matter. I would alos like an investigation into my many attempts at requesting mortgage assistance because I suspect that at some point in all of this we must have been eligible for assistance but our paper work was either purged or not even actually considered. If this is true then we would not be in this situation in the first place.
Company Response: Company chooses not to provide a public response
State: AR
Zip: 722XX
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had XXXX mortgage which XXXX XXXX XXXX took over. SLS then took XXXX XXXX XXXX. From the day they got control. They have been adding extra fees to my bill. I have talked to them and they would never give me the proper answer. and the finally they started to show that they were late fees and that I was not paying my bill on time. When they called me they were always rude and did n't want to listen to me. Please ask to stop unacceptably calling me.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 93725
Submitted Via: Web
Date Sent: 2015-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: in 1998 we put our home in our sons name due to health problem. we knew he took a mortgage on it. we have lived in our home 31 years. when we saw it in the paper it had been foreclosed on we immediately went to our banker, got a loan approved had our insurance lined up. everything was ready all our banker needed was to know how much money to send and who to send it to. that is when the nightmare started. we couldn not get them to send us a pay off amount. Our banker and the closing lawyer was constantly sending emails and calling try to get it. once they sent XXXX it was only good till the next day. our banker told them he had to have 48 hours to finish the paper work and write the check. The next payoff they send was out of date when we received it. While we were trying our best to pay them their money they had the foreclosure sale now they are sueing to evict us from our home. We have plenty of documentation showing how hard we all worked trying to save our home. They would not cooperate with us at all. The closing attorney that was helping us was checking the paper work he could get his hands on said said there was a glitch in the deed. The deed they took the mortgage on has our physical address on it but the land description does not include the land our home is on I do not think they have the right to take our home we have owned for over 30 years
Company Response: Company chooses not to provide a public response
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2015-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I got divorced in XXXX and then became XXXX and unable to work in the summer of XXXX and as a result began to have trouble making my mortgage payments. I was able to obtain a modification of the first mortgage on my home in approximately XXXX of XXXX. On XXXX XXXX, XXXX, I contacted XXXX XXXX XXXX to request a modification or a partial pay-off/settlement of my second mortgage to avoid foreclosure of my home. I never received a response to my request, instead, I received notice from XXXX XXXX XXXX that they had sold the loan to Specialized Loan Servicing , LLC and I was told that SLS would continue with the process of reviewing my file for a possible modification. On XXXX XXXX, XXXX, I contacted SLS to again request either a modification or a partial pay-off/settlement of the second mortgage. The second mortgage has a high interest rate of XXXX % and a balloon payment of over {$10000.00} that will become due in XXXX. I requested an interest rate reduction and removal of the balloon payment ; or that they allow me to pay a partial lump sum to pay off the loan in full. I received no response to my XXXX/XXXX/XXXX letter other than a payoff statement. I sent a follow up letter on XXXX XXXX, XXXX again requesting a modification or settlement of the debt for a lump sum. I also notified SLS in this letter that I felt the loan was predatory because a payment of only {$15.00} more per month would have resulted in no balloon payment. I offered to pay {$8000.00} to settle the approximately {$14000.00} second mortgage debt. On XXXX XXXX, XXXX, I submitted a Making Home Affordable application to SLS. On XXXX XXXX, XXXX, I submitted additional forms that their automated system claimed were missing. Over the course of the next six months, SLS continued to claim that they were missing documents or information, and I would re-submit, on multiple occasions, the same documents ( divorce decree, quit claim deed, and bank statements, IRS XXXX ) and same information they requested. Additionally, on XXXX XXXX, XXXX, I sent a letter requesting that SLS send me monthly statements for my loan, which they had stopped doing because of my bankruptcy. I still have not received a monthly statement from SLS to this date. Instead, they insist that I make payments over the phone, which incurs an additional {$10.00} charge each month. On XXXX XXXX, XXXX, I sent SLS a letter reiterating that I am divorced and again stating that I had previously submitted the quit claim deed and divorce decree on multiple occasions. On XXXX XXXX, XXXX, SLS requested that I submit the same documents yet again, and required that I submit banking information for a third party ( my brother ), including account balances to ensure that the {$8000.00} was there ; which I submitted only because I assumed such a request was due to an approval of my pay-off offer. On XXXX XXXX, XXXX, eight months after I first contacted SLS and fourteen months after first contacting XXXX XXXX XXXX to request a modification of my second loan, I finally received a reply from SLS. SLS denied my request for an {$8000.00} pay off, denied my request for a HAMP modification, stated that I was not evaluated for a standard ( in-house ) modification, and approved me only for a standard repayment plan. A standard repayment plan does not address my concerns about the predatory balloon payment and does not avoid the risk of foreclosure on my home. I feel that SLS was abusive in their multiple requests for the same information and documents, engaged in an undue delay by taking eight months to deny my request for modification or pay-off, and that their review of foreclosure alternatives was inadequate.
Company Response: Company chooses not to provide a public response
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2015-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This dispute is in reference to a previous case # XXXX I filed with you and received a response from the SLS. Please review the document they sent you dated XXXX. In the response sent you on XXXX/XXXX/2015 SLs states that my XXXX payment in the amount of XXXX is still due and this is correct. They also state later in the correspondence that the effective date was moved to XXXX/XXXX/2015. I paid my payment of XXXX to SLS and they are showing receipt but have not applied to my loan. I have also completed the paper for a assistance, mainly a forbearance for my mortgage. I believe these actions of delay are intentional. I also believe I am being discriminated against and their purpose is to make me lose my home by delaying processing on my mortage. I am asking for assistance in the matter. Please forward the the company please. My loan number is XXXX
Company Response: Company chooses not to provide a public response
State: MI
Zip: 48340
Submitted Via: Web
Date Sent: 2015-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No