Date Received: 2015-11-06
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: This has been an ongoing issue with SLS since XX/XX/XXXX. They froze my HELOC due to a credit score decline. My score declined due a fraudulent collection account with XXXX i/a/o {$30.00}. I contacted and filed a claim with CFPB at that time as I felt that there was no reason for freezing my HELOC. Only through the assistance of the CFPB was I able to get information from them pertaining to my credit score. I rectified the collection situation and the collection account was removed from my credit report. Accordingly my credit report improved back to the norm shortly therafter. I requested that they reinstate my HELOC, which they refused as I need to provide them with a credit report reflecting an improvement of my credit score, at my cost of course. At that time I refused. I recently forwarded them a recent XXXX credit report dated XX/XX/XXXX and requested that they reinstate my HELOC on XX/XX/XXXX. I received a letter dated XX/XX/XXXX which indicated that they are refusing to reinstate my HELOC until my FICO credit score is XXXX, at a minimum, time of origination. My credit score is currently the following XXXX - XXXX, XXXX - XXXX, XXXX XXXX - XXXX. My credit score as reflected is a very high score and warrants an extension of credit from any institution. SLS is stating that the score does not meet their requirement. How is it possible that the aforementioned scores do not warrant reinstatement? I 'm confident that they are extending credit to other consumers at scores below my score. I 'm very concerned that they are violating equal credit opportunities. Please help.
Company Response: Company chooses not to provide a public response
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2015-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am writing about a request I submitted to you XXXX XXXX about a problem I was having with SLS. case # XXXX. SLS responded that they would work with me. Since then I have received two letters of intent to foreclose, and multiple letters stating they needed additional information. Each time I call or send the expected information, I get a new teller in the customer resolution dept and it starts all over again. First, I have been making my monthly payments and discovered in XXXX XXXX that my payment had doubled as of XXXX XXXX. I was NEVER informed of this. I do NOT get a monthly statement because my loan was in chapter XXXX from XXXX. However, I do get a year end tax statement that reflected my payments and interest/principal being paid. I have now contacted XXXX for help and she has not been successful in working with SLS either. They could/would not give her any information and could not tell her how they were helping me. My original loan was with XXXX. Although I claimed this loan in our bankruptcy, XXXX did not acknowledge it. SLS claims they hold unapplied funds until a full payment is received and continue to do so with my payments. My payments were {$300.00} of which I was paying $ XXXX/month. Since XXXX, all my payments are going to interest again and I am some {$3000.00} behind. I retired in XXXX and am on a fixed income and have no extra funds. This loan apparently was written off at some time ( with the bankruptcy? ) because it does not even appear on my credit report as it did in XXXX. I have made payments throughout my bankruptcy and am not sure where they were applied. Since XXXX ( who was listed as a debtor on my bankruptcy ) did not acknowledge the loan, was it possibly written off at that time and I do not owe this debt? I am very frustrated and XXXX with this situation and I am no closer to a resolution to this matter ... but getting farther behind without any answers from SLS. Through XXXX and before I tried to : - get statement, get written notification of payment change and why, -SLS would not identify current investor, explain why they are holding unapplied funds, -tell me what program/how they are helping me, - tell me the interest rate of this loan or total amount owed- ( while on conference call with SLS and XXXX ) the XXXX rep told me first I was 6 months behind and then told me I was {$8.00} behind. He could not find any foreclosure date or notice that I had been sent. .-And they have changed my contact person several times. Multiple times I have sent them my bank statement, copy of pay stub, XXXX, XXXX, XXXX along with other papers. They send me an acknowledgement letter and then by the next month, ask me to submit the same papers again and change my contact person. I am concerned about what is happening to these papers. When I asked the last SLS rep if and where I should continue to make my payments, he told me i did n't even need to do so until this was resolved. I have still made my payments because I do n't want to be any further behind, but I question where my payments are being applied. I do not have extra funds to pay SLS if they are not applying it to my mortgage payment. I would appreciate your help with this matter. I have done some research into this and question whether I still owe this mortgage and would like to know if it is closed and I am no longer responsible for this debt. I feel that I have been harassed by SLS and they are not helping my situation. My counselor at XXXX is XXXX XXXX
Company Response: Company chooses not to provide a public response
State: OH
Zip: 457XX
Submitted Via: Web
Date Sent: 2015-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I need to explain to a person, the claim that I going to make, against specialized loan services, my second mortgage on my house, the way that they are treating me, and, I believe that they are doing to other people attached or dealing with this company.they already reported me to the credit bureau,3 times with no reason, and, when I spoke with a Manager, he told me that, it was my fault.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2015-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello again, My name is XXXX XXXX XXXX XXXX -address XXXX XXXX XXXX XXXX XXXX. I have XXXX case numbers with you XXXX submitted XX/XX/XXXX. # XXXX submitted XX/XX/XXXX. And # XXXX submitted XX/XX/XXXX. I believe they are the same complaint regarding our mortgage company SLS but just e-mailed to different addresses. Today is as new complaint- I came home to open an envelope from SLS- Now mind you I have been waiting since XX/XX/XXXX for a response to a short sale offer submitted on XX/XX/XXXX. SLS boldly stated that they have denied my short sale because I never produced the document package they wanted in time. Well they are STUPID- I have a law firm working " closely '' with them. My lawyer made sure each document was carefully sent withing ten days. XX/XX/XXXX the offer was drawn and ALL documents were faxed to SLS on XX/XX/XXXX!. By XX/XX/XXXX, I received a letter from SLS stating that ALL documents have been received and the list shows form # s and dates rec 'd and I should hear from them within 30 days. So when I called SLS XX/XX/XXXX due to the denial I said '' I have proof from you that you received all documents ''. She says oh no all the faxes to us were blank pages and gave dates of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX of blank faxes to them. I said that is BULL because I have proof right here stating you have received them all!. She then said that the letter is a generated letter that goes out. So I HAVE DATES AND DOCUMENTS THEY RECEIVED BUT THE FAXES WERE BLANK!!!! HOW DECEITFUL IS THIS COMPANY!!!!!!! They are CLEARLY FULL OF : LIES!!! I said who is handling my case -her- um nobody, where is my file? her-um nobody has it. So Again FULL OF IT! I then called my lawyer who states that she called SLS and got confirmation on XX/XX/XXXX that they received the fax. She did not get a name but has my file and entries. I am soo over whelmed by SLS stupidity. Am I just supposed to let them keep messing with my life and sanity. I was so looking forward to finally putting this nightmare behind us and starting new. I was so excited to finally having another short-sale offer on this dump of a home! The roof is leaking and my driveway is a hazard to children and adults who have tripped and twisted ankles several times! To have any offer is a miracle more this house needs major work! Now I am XXXX behind in payments because SLS has denied 4 gov program attempts that EACH took over 6mon for them deny- { so 2yrs } and XXXX short-sale offers Since XX/XX/XXXX. Dont forget the 3 attempts of my DEED in LIEU I have requested and got DENIED! WHERE ARE MY RIGHTS, JUST, RIGHTEOUS, MORALS, ETHICS, INTEGRITY AND MORE- IN ALL THIS?!!! WHEN ARE THEY GOING TO BE PENALIZED AND PAY FOR WHAT THEY ARE DOING?? WHEN WILL THEY HONOR MY REQUESTS OF LOWER MORTGAGE RATE-SELLING OF THIS HOUSE OR MY DEED IN LIEU? I NEED TO GET ANSWERS AND I NEED TO KEEP FIGHTING THEM-THEY STINK AND I NEED YOU TO STEP IN AND DO SOMETHING ABOUT THIS IMMEDIATELY. I CANT LET THEM WIN IT IS A DISGRACE WHAT HAS HAPPENED AND I REFUSE- REFUSE-REFUSE TO LET THEM WIN! I sincerely hope you do not respond with your complaint has been forwarded to SLS for investigation because as the nightmare goes-NO ONE IS TAKING CARE OF THIS ON THEIR PART!!!
Company Response: Company chooses not to provide a public response
State: NY
Zip: 14223
Submitted Via: Web
Date Sent: 2015-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: looking at my second mortgage and I feel it is not legal. on XX/XX/XXXX i obtained a second mortgage " from a friend that was a broker ''. It is from specialized specialized loan servicing in highlands ranch co. the payments are {$330.00} with {$24.00} going to the principal the annual percentage rate is 14.069 % with a balloon payment due XX/XX/XXXX of {$25000.00} finance charge is {$57000.00} the amount financed is {$28000.00} total payments {$85000.00} with a balance due as of today of {$27000.00}.
Company Response: Company chooses not to provide a public response
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-03
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX I liquidated my late parents ' home and rolled over that equity into a property that I would later use for my retirement. I acquired a piece of land that I decided to later build on valued at {$170000.00} and I put approximately $ XXXX down and financed the rest through XXXX ( XXXX ) which has since been seized by the FDIC and sold to XXXX ( XXXX ). At the time that I was looking to finance the lot, the representative at XXXX named XXXX XXXX told me that I could finance it on a five year term amortizing as a 30 year mortgage ( lot loan ). At the end of the five year period, I could either pay the remainder in full or have the bank extend the note for additional five year increments. Further, there was no particular deadline or timeframe on their lot loans for building which represented the most flexible plan I had seen so it enticed me to choose XXXX as my lender. Sometime in XXXX, I received the notice that the note had been transferred XXXX after XXXX was shut down during the financial crisis. The note first came to term with XXXX in XXXX and I decided to get an appraisal get the extension needed with XXXX. A few months before the end of the term in XXXX, they indicated that they had sold the note to another investor who had no interest in retaining any lot loans so they would require I pay the balance in full which at the time was about $ XXXX. In a panic I tried to shop other lenders but they were all saying that they would not do any new lot loans due to the market, and that the only way I would be able to extend a lot loan through them was if they were already holding the note. I continued to pay XXXX the regular monthly payment even after the maturity date figuring that I was out of luck and they would end up foreclosing as I had no hope in selling the property which had greatly devalued since the recession ( dropping nearly $ XXXX in market value ). Around XXXX of XXXX, they sent me a notice that they did decide to allow me to extend for a five year period after all. Now we have come to XXXX and again late in XXXX and a few times earlier this year I tried to reach someone at XXXX regarding an extension or other options knowing that the value of the property has n't increased. They told me that I would actually have to wait and default on the balloon before anyone would be willing to work with me on this. About a month before the XXXX maturity date I received notice that they sold the note to Specialized Loan Services ( SLS ) who is a debt collector. SLS continued to bill me the regular monthly for several months after the maturity date and I thought perhaps my concerns about an extension were answered but this time through an investor who was willing to extend. I receive letter in early XXXX in a letter that I thought was the XXXX invoice stating that I had until XXXX to sign a preapproved extension or I would owe the remaining balance of about $ XXXX. By the time I received the letter ( I was away for a little while in the early part of the month ) it was already after the deadline. I called and they told me that I missed the window and would now have to apply for relief under the XXXX which is completely inappropriate since this is not a mortgage on a primary residence - however they told me it is the only option. I submitted my package on XXXX in full and they are repeatedly coming back to me telling me that I am missing documents even though they have already acknowledged their receipt and they are claiming that I had a XXXX deadline. -XX/XX/XXXX Submitted full app package for extension-XX/XX/XXXX received a letter for IRS form included in initial package-XX/XX/XXXX Resubmitted the requested tax form-XX/XX/XXXX received a letter indicating missing paystubs-XX/XX/XXXX resubmitted paystubs-XX/XX/XXXX received a letter stating they are reviewing-XX/XX/XXXX declination : missing documents
Company Response: Company chooses not to provide a public response
State: OH
Zip: 45039
Submitted Via: Web
Date Sent: 2015-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Back into XXXX of 2010 during this mortgage crash me and my wife were part of this with our second home. We tried and did everything the bank ( specialized loan service ( SLS ) wanted us to do. They finally offered us a program called DEED IN LIEU instead of a foreclosure. we accepted this and they even paid us under their cash for keys program which is only given out for deed of lieu or short sales. 5 1/2 years later when we are applying for a new mortgage an open foreclosure is showing up on our credit report instead of deed in lieu from this bank SLS. After numerous talks with different departments within the company, faxes, written requests and a copy of out credit report so this error can be corrected on our credit report, me and my wife are getting nothing but a run around. I had XXXX different customer service reps and a dept manager say that our file looked messed up, that it should be reading one way but reads another way. They all said they do n't know where to begin. We showed them the proof, they saw the proof in their files. The manager even said a deed in lieu was started but never completed. They see the cash for keys check issued ( XXXX XXXX, 2010 ) and a copy of the deeds and verification of mortgage. We really need help with this and have no where else to turn. This is the only thing prohibiting us from obtaining a new mortgage. Our credit is outstanding except for this mark on our credit report. We can not get them to help us fix their error. We are at RISK OF LOSING THIS NEW HOME because of the wording in our credit report. Time is fast approaching for our settlement date. We waiting the 5 years for the XXXX, DEED IN LIEU time, only to be hit with this.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2015-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX 2015 I refinanced my home through XXXX Lender for {$280000.00}. Subsequent to this, the loan was purchased by XXXX and servicing was initially provided by XXXX XXXX Loan Servicing Division. The first payment was due XXXX/XXXX/15 and XXXX serviced the loan through XXXX/XXXX/15. For some unexplained reason when I reviewed my payment history online, {$83000.00} had been added to the principle. It is obvious that something was wrong as the note and all my docs clearly show the borrowed amount as {$280000.00} ; Even XXXX XXXX account history shows the initial {$280000.00} as well as the addition of the {$83000.00} about 2 weeks later. I brought this to their attention and after many, many communications they said they resolved the issue and adjusted my account accordingly on XXXX/XXXX/15 ( I have included a copy of the payment history from Impac ). Their explanation was that somehow my loan docs had been mixed up with another and caused the addition of the {$83000.00}. About the same time they said the matter was resolved, they coincidentally transferred the servicing of my loan to Specialized Loan Servicing ( SLS ) which began on XXXX/XXXX/15. In reviewing my account with the new loan servicing company SLS, the {$83000.00} has been suspiciously attached to my account again. On top of all this, SLS now has my property confused as being in XXXX County instead of XXXX XXXX County for my escrow account tax payments. SLS customer support told me they will look into it, but something is just not right. I feel like someone is trying to hide this {$83000.00} back at XXXX or XXXX, which are both part of the same company. I am very disturbed by all of this and would like some help in finding a resolution. I have attached an account summary from SLS to show the current amounts they list as well as the payment history from XXXX XXXX to show the suspicious addition and deletion of the {$83000.00}. Thank You.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2015-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Approximately a year ago I inquired to XXXX about changing my mortgage interest I had since XXXX to a lower rate. I have a 1st@7.25 % & 2nd@10.50 %. I have recently retired and my income has been reduced over 60 %. I have never missed a payment and thought they would reduce it to a lesser rate. After numerous calls and filling out the MA form I was told that I did not qualify because I was current on my payments. Also it was for only the 7.25 % loan and they did not look at the 10.5 %. So I missed XXXX payments and they then sent me the forms again. I filled out all of the information again and started the process again. The reasons I feel I qualify for a reduced rate are : 1. Reduction in income. I 'm retired 2. There is a large fracking facility located next door that reduced the property value over 40 %. ( I have appraisal reports ). 3. The XXXX XXXX tax appraisal reduced the property value from {$210000.00} to {$50000.00} in XXXX. 4 : I have records showing where dust, odors, and carcinogenic vapors migrate to my property. 5. It is hard to get the appropriate rent because I have to disclose this information. 6. I purchased the property during the easy qualification standards and probably would not qualify now. I want to fulfill my obligation but on realistic terms. During the next month XXXX kept giving me incorrect & inconsistent information : 1.They did a property analysis on the wrong property and would have used it in the decision making but I caught their error. 2. There comps were way off using houses XXXX miles away in more influent areas. 3. They did another appraisal with other mistakes. When I called them they said they could not send me the report even though I had in my hand. 4. They changed my loan representative 4 times. Every time I called to find the status I would have to explain everything all over again. Each one of them requested different documents. This went on for 9 months and I provided everything to them. The last response was it was in underwriting. After " 2 months '' in underwriting I called them on XXXX/XXXX/XXXX to check on it they told me they sold the loan to SLS. No phone call no letter. I called SLS and they said that they had the loan and all the documentations and they would get back with me. I received letters from them starting XXXX that I was behind, XXXX letter stating they had everything and if they needed anything they would let me know. XXXX letter for me to fill out another modification form. I redid all the information and sent them all the information again that the form asked for. Later I got a letter stating they have received everything except for paystubs/ tax form. I sent that along with my entire tax returns. I got letters stating they had everything. I have called numerous times during the month to talk with my " service representive ''. Each time he is not available. Left message for them to return my call..No response. Received email on XXXX that they are not considering me anymore because I was late giving them the required information. Called on XXXX to SLS again my rep not available & I got XXXX. She went on to say that they have not received the information and that they had tried to call me. When I ask when, they stated on XXXX. I told her that was from my earlier phone call that morning. There was no message, no phone number on my phone saying this. I told her that I even called later that same day because I had not heard from anyone. She went on to say that I needed to provide additional information ( leases ) etc. before they would look at it. These leases have been sent before but because all the time has passed renters have moved out and in making all the numbers not correct. So that night I got everything together again and sent it to her asking once received to call or text me. So far no coorespondance. This has gone on way too long. All I am asking is to lower an interest rate XXXX
Company Response: Company chooses not to provide a public response
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2015-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Not applying whatever payment I send to my account. Holding it so that a full amount is received & then posting it to my account.
Company Response: Company chooses not to provide a public response
State: AZ
Zip: 85756
Submitted Via: Web
Date Sent: 2015-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No