Date Received: 2015-09-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I see no opportunity on your website to contest Specialized Loan Servicing 's response to my complaint, Case number : XXXX. If there is a radio button to initiate a response, I can not find it in your very pale pastel green links. XXXX XXXX 2015Case number : XXXXXXXXConsumer Finance Protection BureauSpecialized Loan ServicingI was n't surprised by SLS response to my complaint. Their knowledge and servicing of my HELOC falls far short of their fudicial responsibilities. 1. SLS lacked full knowledge of XXXX requirements from the onset. 2. Prior to XXXX XXXX, I rejected SLS 's offer to initiate an ACH. 3. I denied their fredom to share my Personal Information with unaffiliates. 4. I asseerted my intent to mail the 'Total MonthlyPayment ' as noted. 5. SLS has failed to identify the institution executing monthly ACH dmands. 6 SLS has refused to escalate my concerns beyond Executive Services. 7. SLS characterizes our direct monthly payments as 'unapplied funds '. 8. We submitted timely payments posting on XXXX, XXXX, XXXX, and with check # XXXX in the a mount of {$190.00} which SLS returned. 9. SLS checks # XXXX are unauthorized. 9. SLS has unnecessarily and adversely impacted our FICO scores. 10 SLS has failed to correct their lack of oversight and make us whole. I formally request a TILA AUDIT on my HELOC contract in 2015 after SLS bought our loan. The attached documents clearly reveal our timely 'Total Monthly Payments ' accepted and processed electronically by SLS. SLS asserts they are 'only a Servicer ' for the 'Investors ''. SLS Agents express no knowledge regarding the ongoing ACH drafts in the amount of {$100.00} against our XXXX XXXX Checking Account. They have no access to view the actions of the 'Cash Operations ' division of Specialized Loan Servicing. They referred me to XXXX for resolution. I failed to discover the originator of the ACH demands. Neither XXXX, XXXX XXXX XXXX ( XXXX ), XXXX, nor XXXX XXXX could discern the identity of the ACH Originator. None of the above financial institutions has record of my HELOC under either of our Social Security Numbers. A resolution is beyond our capabilities. XXXX XXXX reversed XXXX ACH charges in question on XXXX/XXXX/15 for {$200.00} provisional credit, then XXXX more times on XXXX & XXXX for {$100.00} each. These Provisional Credits were for unauthorized drafts. We closed our XXXX XXXX checking account on XXXX/XXXX/15 to eliminate the unauthorized tapping of our funds. Specialized Loan Servicing and its assigns will attempt to process another ACH draft tomorrow. Prior to XXXX/XXXX/15, the HELOC ACH payees appeared on our XXXX XXXX statement as XXXX, ATTN : XXXX '. Beginning with the XXXX XXXX draft, the payee was designated 'Specialized Loan Servicing, LLC '. to me, this indicates a change in ownership. I received a copy of the original HELOC agreement with XXXX in XXXX indicating a minimum monthly payment of {$100.00} with XXXX. To resolve further contention with SLS, we posted a check on XXXX/XXXX/15 for the amount of {$190.00} to bring the loan current. That check was returned on XXXX. Due to SLS 's reprehensiible and negligent actions. our FICO score dropped XXXX points. SLS 's untimely actions have jeaprodized my XXXX stated intent to them to refinance the HELOC and rid their influence from our lives. As a consumer, I depend on financial institutions to provide me with timely and accurate information and interpretation of my financial commitments. SLS has failed in their fudicial responsibilities. If will be prudent for Specialized Loan Servicing to act fudicially, ethically, and without delay to restore my credit rating AND reverse any penalties and additional interest charges levied since they assumed ownership of my HELOC.
Company Response: Company chooses not to provide a public response
State: ID
Zip: 83814
Submitted Via: Web
Date Sent: 2015-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX, XXXX and SLS, Specialized Loan Servicing LLC, has hired an agent in a XXXX XXXX XXXX, WA license # XXXX, to take pictures of our home on a monthly basis. We have a motion sensor camera system that has documented this trespass monthly. This XXXX/SLS agent is doing so by coming down our private road without our permission. XXXX/SLS is now notified that they, or their agents, do not have permission to travel on XXXX XXXX. XXXX, XXXX, WA XXXX on foot or in any vehicle, as it is a privately owned and clearly marked PRIVATE ROAD. We demand that XXXX SLS, and their agent, XXXX XXXX cease and desist from this trespass on private property and harassment and STALKING of XXXX and XXXX XXXX .
Company Response: Company chooses not to provide a public response
State: WA
Zip: 98072
Submitted Via: Web
Date Sent: 2015-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Our previous mortgage loan servicer, Specialized Loan Servicing LLC, has denied receiving our payments during the past ten months. This is despite our continued on time payments. ( We do have bank statements showing receipt of funds, dates and check numbers. ) The new loan servicer is XXXX XXXX XXXX SLS refuses to discuss the status of this loan with XXXX who needs to have the payment record to fund our new mortgage.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 93012
Submitted Via: Web
Date Sent: 2015-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: The borrower was in review for a modification and the bank motioned the court to reset the sale and received the relief it sought as the court granted the bank 's motion and the property currently has a scheduled sale date for XXXX XXXX, 2015. This is clearly a violation of 12 CFR 1024.41 as the bank is prohibited from seeking a sale date while the borrower is in review for loss mitigation.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33126
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have atempts on different ocasions to get a mortgage loan modification from SLS, LLC. I submitted a loan modification through XXXX XX/XX/XXXX and I received no response from SLS, LLC. Once again I attempted to file another loan modification on my own, I sent all the documents that SLS, LLC requested and I did not get a response. XX/XX/XXXX I filed another loan modification through XXXX with no response from SLS, LLC. I received letters from SLS, LLC stating that I was assigned a representative but every time I would call SLS, LLC I would get a different person that offered very little assistance if any at all. Since I was not able to get a loan modification SLS, LLC started to foreclose on my home. I had to hire an attorney and file chapter XXXX bankruptcy. I now pay {$2000.00} for my mortgage and another {$1200.00} to a trustee for 60 months. I have been paying this since XX/XX/XXXX and these payments have put a financial strain on me.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 90746
Submitted Via: Web
Date Sent: 2015-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Settlement process and costs
Subissue:
Consumer Complaint: After receiving a pay cut from my last employer, my wife and I started having financial hardships trying to make payments on all of our current debts. Eventually, we had to place our home up for sale. We had both a XXXX and XXXX mortgage against the house. Once we listed it for sale we had to reduce the asking price trying to get the house sold. The final asking price was accepted and would turn the house in to a short sale situation. Our realtor and our settlement attorney have been working together with both mortgage holders to secure the short sale and get this process completed. Specialized Loan Services ( SLS ) has been very demanding and has turned the situation in to a nightmare for us. The new buyers are still hanging in there but every time my attorney tries to push forward we are constantly being asked to provide additional information, updated contracts and various other documents that have greatly delayed the short sale process. This continued poor service with delays and unreasonable demands are putting my wife and I in danger of being foreclosed rather than both mortgage holders working together with my attorney to process the short sale of the house. My attorney resides and works in Maryland and has worked with several banks, sellers and buyers to accomplish the short sale process. She knows what is legally needed and what are the acceptable documents required to facilitate a short sale. Haggling over listing agreement dates when there is a valid contract in place is not something legally required, but is being used as another delay tactic. I 'm not sure why this process is taking so much time and effort on so many people when there is a seller, buyer, accepted contract, a realtor and an attorney all working together to complete the sale of our house and a mortgage holder that had drawn this process out to an absurd amount of time.
Company Response: Company chooses not to provide a public response
State: NJ
Zip: 08822
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I refinanced my Mortgage with XXXX XXXX XXXX. Soon after, the mortgage and the home equity loan were both either sold to or turned over to SLS ( Specialized Loan Servicing ) to servicing. They have proven to be totally incompetent. I have called them on numerous occasions to complain about accuracy of statements and receiving multiple statements per month, each with different information. I called them again this morning, pretty upset, that I currently have XXXX separate statements from SLS for my Home Equity Loan. Here is a recap of the current XXXX statements I have from SLSAll XXXX state a due date of XXXX/XXXXDated XXXX : ( Why am I getting a statement a full two months before it is due? ) Amount due XXXX : {$50.00} Late fee if not paid by XXXX $ XXXXXXXXDated XXXX : Amount due XXXX : {$50.00} Late fee if not paid by XXXX : $ XXXXXXXXDated XXXX : ( apparently I have a credit? ) Amount due XXXX : $ XXXX Late fee if not paid by XXXX : {$2.00} ( why would there be a late fee or a due date if I have a credit? Dated XXXX : Amount due XXXX : {$50.00} Late fee if paid after XXXX : $ XXXXXXXXAs you can see, XXXX different statement dates, all say due on XXXX, yet all XXXX provide conflicting information. This is absurd. I do not trust these people with my money. I would like to know:1. Does XXXX XXXX XXXX still own the loan, or was it sold to SLS? XXXX XXXX XXXX tells me they sold it. SLS tells me they do not own it, are only servicing it. 2. I put my trust in XXXX XXXX XXXX. I do not have any trust in SLS. I do not want them handling my money because they do so in such an irresponsible manner. If, indeed, they only service the loan - how can I have the servicing transferred to another company? 3. What is SLS? Are they are servicing company? A bank? A debt collection agency? I am told different things by SLS, depending on who I speak to. On the back of their monthly statement it says " This communication is from a debt collector '' I hate to think that my mortgage and home equity loan are both owned by a debt collection agency? How can that be, when it was financed by XXXX XXXX XXXX and it has never been paid late? 4. What can I do to ensure they fix the problem of multiple monthly statements, each containing different payment information? 5. Mostly, what can I do to rid myself of SLS? Thank you, XXXX XXXX.
Company Response: Company chooses not to provide a public response
State: IL
Zip: 60607
Submitted Via: Web
Date Sent: 2015-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Loan # XXXX XXXXSpecialized Loan Services, LLCSince XXXX 2013 I have had issues with Specialized Loan Services. I have spent over {$100.00} in USPS Certified Mail this year alone requesting information and help with my account and payment history and have not received any replies to these requests. Per the attached XXXX documents, I am requesting they remove my escrow account from my mortgage and make me responsible for paying for my flood insurance, homeowners policy and taxes. I will be responsbile to provide them proof of payment.
Company Response: Company chooses not to provide a public response
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: SLS is attempting to extort me of additional fees ( Escrow/Impound Advance Balance, ) if I choose to payoff the loan ( see attached payoff statement ) .that was sold by XXXX to SLS unbeknownst to me until Monday XXXX XXXX, 2015. Attached is the purposely bogus erroneous welcome letter that I NEVER received from SLS due to their ineptness and incorrect mailing address on it. In making the purchase they should have gotten my mailing address correct and properly address me as a NEW client!!! with all this unknowingly to me taking place, they have pretended to claim that I was paying taxes, and insurance through a impound account with XXXX which I was NOT. attached are the last XXXX monthly payments that I paid to XXXX on the mortgage that SLS bought, and NOT XXXX of them included ANY impound account for taxes, and insurance.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been working with SLS ( SPECIALIZED LOAN SERVICES ) since XX/XX/XXXX. They have ask me over and over again for the same documents as you can see in the documents provided. I ask for a pay off so that I could seek help in other places, they faxed me another clients information then about 2 days later I received the hard copy in the mail ( see attached documents ). Once I notified them of the wrong documents they had given me it was just a few days that I was given a work out payment @ more than XXXX the amount I was already paying. The payment does not add up for the financial proof that I provided SLS on numerous occasions. In the work out payment approval I was told that I was to pay a payment of {$1500.00} for 7 months, from XX/XX/XXXX, thru XX/XX/XXXX, with the months totaling 9 months instead of 7 months. I called my work out agent and she could not explain to me either how SLS came up with the number XXXX. I am working with an agency now for help at a " one time lump sum payments that are behind through one of the Government Funded Programs and what concerns me with that is that I have read several complaints on the Consumer Affairs web site where the lump sum payment was applied to someone else 's account which left them in their same predicament. I need help with this situation not just for me but for everyone that has been taking advantage of from this company. I look forward to working with you to resolve this issue as soon as possible. Thanking you in advance!
Company Response: Company chooses not to provide a public response
State: NC
Zip: 27610
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No