Date Received: 2015-12-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have a mortage with SLS and I and begin force into a foreclosure. I have been trying to do a loan modifcation with no succes, I would send in my documents and when I can they would put me on hold never answer my call, or they would hang the phone up on me. I have tried and tried I even tried to do a short sale there is no working. I am being force out of my house rhat I have with me and my kids, on to the street in the cold. And SLS is being allowed to get away with it, I dont know what to do at this point Im in a loss, loss situation. Sls do not need to be in business, I have been lied to and I am begin force out my home for weeks, I would send in paperwork that they say they never receive, deceive and lied to.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2015-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-11
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was discharged in bankruptcy
Consumer Complaint: Home mortgage discharged in bankruptcy. Debt collection company sends collection letter. I call and notify them debt is discharged in bankruptcy. Debt collection company tells me I am still responsible for penalties and fees. They refuse to accept validity of bankruptcy discharge. Internet research reveals this company is running a well known scam to illegally collect money that is not owed to them. They are running a con that relies on uniformed consumers fearing them.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 34112
Submitted Via: Web
Date Sent: 2015-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: SLS ( Specialized Loan Servicing ) makes harassing phone calls morning, noon and night if my loan payment is not paid on the XXXX. of every month. My loan payment is due on the XXXX XXXX. and delinquent on the XXXX monthly. I pay it every month on the XXXX yet for the past three months if the loan is not paid on the XXXX. they start calling. even if I answer and tell them I pay every month on the XXXX they keep calling. They told me today they have every right to call as my " investor '' wants to be paid on the XXXX. I made this loan with XXXX XXXX XXXX and they sold it to SLS. I have complained to BofA in the past about this practice. Does SLS have the right to make stressful unwanted phone calls if my loan payment has never been late? They seem to think they do.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 92660
Submitted Via: Web
Date Sent: 2015-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am a homeowner in Massachusetts who has tried for over 2.5 year to work with my lender on both a modification and a short sale. There are serious issues with SLS on both accounts. There is NOW an AUCTION on my property on XXXX XXXX, this year. I was not given proper notice, the certified mail informing me of the sale did not arrive until after I spoke with my point of contact, who had informed me that there was still time to pursue a modification. The resolution process switched from a short sale to a modification. As of XXXX/XXXX/XXXX I was informed that there was no sale date scheduled. Although all documents are received by SLS and underwriting has started I am told that the date of sale leaves no time to evaluate my situation. SLS has been unable to contact me directly as the phone numbers on file were incorrect SLS has not had an up to date appraisal and is seriously overvaluing the property. - SLS has turned down XXXX qualified offers for a short sale I was never approved for the modification, so in XXXX of XXXX we decided to sell our family home. From XXXX of XXXX until XXXX of XXXX, we had submitted XXXX offers on our property from different buyers. In each case SLS REJECTED the offer saying it was too low. The highest offer was {$110000.00}. Our house is our family home, but needs work. The first counter we got from SLS was {$180000.00}. The next counter was {$150000.00}, and now in XXXX of XXXX I 'm being told the lowest they will accept is {$130000.00}. They are saying this last amount without having stepped foot inside this home since last XXXX. Where is the regulation on valuations? Why is it we can show proof our house can not fetch the value they want and they are allowed to force a homeowner to foreclosure? At what point over a period of almost two years does the lender realize the home value is not worth their required price? Why are n't we as homeowners allowed copies of their valuations? We are required to get an appraisal to get a loan, so why are n't we privy to valuations when they foreclose on our homes? If their valuation is being used in the determination to foreclose then I feel a citizen I have a right to that information and ANY information being used to make a determination to foreclose upon me. I have tried unsuccessfully for over two years to work with SLS, and before them XXXX XXXX XXXX. My loan was sold from HUD to some XXXX party investor, who has made it very difficult to sell. If my loan was still backed by HUD I would at least be given a copy of the appraisal, and they have clear guidelines as to what they will and wo n't accept for short sales. Since my loan has been sold, I have had no assistance with SLS. I will be forced into foreclosure, and I was never offered a Deed in Lieu, which is no better than the foreclosure, because there is no regulation on lenders over proper valuations. Respectfully XXXX XXXX
Company Response: Company chooses not to provide a public response
State: MA
Zip: 01844
Submitted Via: Web
Date Sent: 2015-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-09
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear XXXX XXXX and CFPB representatives, Our mortgage is currently being services by SLS and there is a sale date scheduled for Friday, XXXX XXXX, 2015, despite the fact that on XXXX XXXX, 2015, a SLS representative advised me that we submitted a complete package and that it was in review for mortgage assistance. On XXXX XXXX, 2015 at XXXX, our consumer rights advocate ( XXXX XXXX at XXXX XXXX XXXX spoke with XXXX XXXX Agent ID # XXXX ) at SLS who confirmed receipt of the missing documents ( pay stubs ) and notified her that we had submitted a complete and full package and that the file was in review with no missing documents. She further notified her that there was a scheduled sale date on the file for XXXX XXXX, 2015, at which time she advised XXXX that having an active sale date after we, the borrowers, had submitted a complete package was in violation of both state and federal dual tracking laws that protect consumers under the California Homeowner Bill of Rights, the Consumer Financial Protection Bureau and the Real Estate Settlement Procedures Act. Yesterday, XXXX XXXX, 2015 at XXXX, our consumer rights advocate called in to SLS to check on the status of the file and was advised by the automated system that all agents were busy and that she could not speak with a live person ( XXXX advised her that all agents were in a meeting at that time ) ; she was asked to schedule a call back from the single point of contact, XXXX ( Agent ID # XXXX ). XXXX called her back to inform her that the pay stubs submitted back on XXXX/XXXX/15 were not legible per a note on the file from underwriting on XXXX/XXXX/15 and that SLS was moving forward with the foreclosure sale scheduled for XXXX XXXX, 2015, since we did not submit a complete RMA package. Furthermore, XXXX stated that it was not the policy of SLS to reach out to the borrower for missing documentation nor was it the policy of SLS to send a missing documentation letter as required under the XXXX program, which is a federal law ; SLS is not following XXXX federal guidelines. XXXX confirmed that SLS would be moving forward with the scheduled sale date of XXXX XXXX, 2015, to which our consumer rights advocate advised her that we would be filing complaints against SLS for dual tracking violations, wrongful and unlawful foreclosure, and UDAAP consumer rights violations. It is appalling that SLS would blatantly and wrongfully move forward with the foreclosure sale under these circumstances. We submitted a complete RMA package as confirmed by an employee of SLS named XXXX ( Agent ID # XXXX ) on XXXX XXXX, 2015 at XXXX. The documentation submitted was legible when submitted and there was no option for us to resubmit the documentation, prior to SLS moving forward with the foreclosure sale, since we were all unaware of any issues and were further advised that there was a complete package submitted 5 days after submitting the supposedly illegible documentation ( pay stubs ). As a result of the aforementioned consumer rights violations, SLS has left us no choice but to submit complaints to the CFPB, the CA AG XXXX XXXX XXXX XXXX, and the CA DFI ( DBO ) for dual tracking, UDAAP and wrongful foreclosure violations at a minimum. We will further escalate this case to the Treasury Department, the XXXX XXXX Escalations Team, the XXXX and the Office of the Comptroller of the Currency ( OCC ). We will do everything in our power to assert and exercise our consumer rights until SLS complies with the state and federal laws that were established to prevent this precise instance of abuse and wrongful foreclosure consumer rights violations. We already resubmitted the supposedly " illegible '' pay stubs today in addition to pay stubs that further validate the steady income that is the same every week for both of us.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 93012
Submitted Via: Web
Date Sent: 2015-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-03
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I was given a unaffordable loan mod in XXXX 2015, I appealed to get an affordable payment and they denied me 3 times. I have an agent that listed my property after the last denial XXXX 2015. the property was listed XXXX 2015. It took a while to get a buyer and we have one and now. SLS is dual tracking and they want to foreclose on me? They have had my file for 4 years and it took them 4 years to approve a loan mod, that I ca n't afford. They have four years of up to date financials, four years worth!! so since they ca n't give me an affordable modification I have no option but to sale the property. XXXX is n't letting me short sale and I do n't know why. my agent listed the property shortly after the refused to give me an affordable loan mod. listing date XXXX 2015 and we got an offer to stick on XXXX XXXX 2015 and sent it over immediately along with a complete pkg. SLS confirmed they have a complete pkg to review but are still trying to foreclose. I am not understanding their behavior. it took SLS 4 years to review my file for a loan mod This is outrageous behavior and would like to sell my home please. I dont want to go to foreclosure because the bank messed up.please help me from foreclosure via XXXX and no dual tracking so I can sale my property before foreclosure. We have a valid offer in and under review. XXXX different people at XXXX has confirmed my short sale file is complete and under review. XXXX, XXXX and XXXX. They have set a sale date for XX/XX/2015 we need ample time for the escrow to close. this is disturbing. Please help me so I do n't have to go through foreclosure. I may need an extension but we are doing everything possible tyo close by XX/XX/XXXX. all corresponding documents that were sent to them are attached. Thank you very much and XXXX
Company Response: Company chooses not to provide a public response
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2015-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear XXXX ID # XXXXThis is another QWR being filed. SLS has not taken care of sending documents to the county for recording and sending us the relocation assistance. In response to your letter dated XX/XX/2015, you made a statement that the paperwork has been internally approved and will be executed and forwarded to the county for recording as soon as possible. SLS is unable to advise as to the time it will take for recording once the document has been forwarded to the county for recording. The funds for the relocation assistance will be provided once we have confirmation of the recording at the county. XXXX, the issues are as follows : ( 1 ) For months I 've been told it has to go to recording. Each time I 've asked your agents and XXXX XXXX, who is the person to talk to, your agents and/or XXXX XXXX would tell me that 's not their department and have a supervisor call me, and a supervisor never calls. ( 2 ) Since SLS has not sent the documents to county for filing, you have not sent the relocation assistance. XXXX, I need for you to tell me the person who 's responsible in having the deed/title processed to go to recording and why is it taking so long for your company to send to the county for recording and send the relocation assistance? For months, I 've been getting bureaucratic answers and no one has sent or processed the documents to go to recording. As you mentioned in your letter, there is no liens on the Deed/Title, so the next step is to go to recording. Now, I know you SLS do not process the recording documents, but I 've talked to the supervisors in county recording, and they told me that it would take XXXX hours to process, once they receive the documents from SLS. Again, I 'm asking you to provide me the name, phone number of the person, who is processing the documents to go to county for recording. SLS has not been truthful with me and sending me through your bureaucratic process, which I should not have to go through. Per your letter dated XX/XX/2015, we have met all of the requirements and the DIL was approved by SLS. Again, I asking for SLS to send the documents immediately to the county for recording and send us the relocation assistance, that we 're entitled too. Awaiting your response. XXXX XXXX
Company Response: Company chooses not to provide a public response
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2015-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-02
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I am the victim of the XXXX rogue mortgage issue. I received a letter saying I should respond with my mortgage because XXXX was being shut down and a servicer will be taking over and I should, as promised, request my refinance before the shutdown. I did make the request for my refinance I was promised at my closing with XXXX. I had never missed a payment and my fico score was XXXX. This is when my troubles began, XXXX XXXX XXXX took over my loan and when I requested my refinance, XXXX 's XXXX XXXX in their mortgage dept erroneously submitted adverse info to my credit history ( 3 times ) and when she got caught she said it will take 60 days to correct my credit, I had my confirmation receipts for my online payments. Then XXXX XXXX and XXXX took me " off line '' so I could no longer make payment on my mortgage, because I told them I did not trust them and XXXX was just as bad as XXXX and I had another bank that was willing to refinance me at 3.3 %. XXXX then damaged my credit totally and kept me from refinancing elsewhere and began to threaten foreclosure. I had been in my home since XXXX XXXX, never missed a payment and the victim of the rogue mortgage and now the victim of XXXX XXXX and XXXX. XXXX told financial services that she had to damage my credit because, " I had never missed any payments and to get a modification, I would have to be late at least twice and this was the only way to get this done. '' Also, she said she prohibited me from being able to pay my mortgage because she had to put me in the modification pool and this was the beginning of the process. '' This was all lies. I never missed a payment. XXXX prohibited me from paying. I even paid my taxes and then XXXX sent me a check in the same amount of the property taxes I had paid and told my city finance dept they were taking over my taxes and escrowing my taxes. I am an insurance agent and I wrote my homeowner 's policy and XXXX sent me back the payment I made for the full year 's premium and told my insurance company that XXXX was taking over my HO ins. I had never made any late payment on anything, not the mortgage, not the taxes and not my HO insurance. After XXXX did this, I began to get late notices from city hall stating my taxes were late, and notices from my HO ins threatening to cancel my Home owner 's insurance. I then rec 'd notice from XXXX I was being put on a " forbearance '' and I did not know what this was. I then stop receiving all communications from XXXX and nothing else from XXXX. My credit was severely damaged so I could n't leave this mess and get the refinance I was about to get with a great int. rate because of what XXXX XXXX, XXXX did to my credit worthiness. I have never heard of a modification and no one would tell me about it at the XXXX. Then after a " few '' years of harassment and threats of " taking my home '' and people ringing my door bell saying they were at a " silent auction '' and wanted to come in to see my property, I had to pay $ XXXX to attorneys who ripped me off and lied and said they were going to court with XXXX, but they did not. They never went to court because the court clerk and the XXXX representative would contact me and tell me that my attorneys never showed up and my property was going into foreclosure. I have all the proof of everything I stated above and the emails from the XXXX of the XXXX XXXX XXXX as a witness. When my mortgage was finally modified XXXX XXXX ( this fiasco start XXXX with XXXX and then XXXX ), I went from a complete mortgage payment : principle, Interest and escrow of {$3100.00} monthly with a term of 14 years, to the now ridiculous payment and term of {$3400.00} for 31 years. XXXX forbid me from making payments, and SLS servicer is say they accelerated my payments and calculated at the 6.875 rate instead of 3.375 % int. help me, please
Company Response: Company chooses not to provide a public response
State: NY
Zip: 10801
Submitted Via: Web
Date Sent: 2015-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My XXXX XXXX. was sold to a company called SLS, LLC. Since the onset in XXXX 2015, it has been a nightmare. 1. I could not get my mtge. paid to XXXX as I got the notice after the XXXX of XXXX 2015. I went to XXXX to make my regular mtge. payment and they could not accept it but also, could not tell me my new account information. I got the SLS info when I returned to the stack of mail. I called them and they did not have an account # assigned yet. I sent the payment in ( late ) and that has lead to a whole set of problems. The current situation is they have stopped sending me a monthly remittance/advice to use to send in a payment. I have been just sending in the check and using the account information given. I have just received a XXXX statement dated XXXX on the day of XXXX in todays mail! It is asking for XXXX on a mtge. amount that is XXXX, they have had it XXXX since day XXXX. What I need to happen:1. Who holds my mtge. 2. I went through the HAMP and for the next 5 years I have a mtge. that can not be changed and/or sold. How did this happen? 3. I want XXXX to take back the mtge. from SLS, LLC4. SLS has a unscrupulous reputation - how are they allowed to operate? 5. Is there a class action lawsuit pending against SLS? 6. If not why and when can I start one? SLS loan # XXXX, XXXX XXXX XXXX XXXX XXXX. XXXX, CT XXXX
Company Response: Company chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2015-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX/XXXX/15 a wire in the amount of {$60000.00} was wired to Specialized Loan Servicing , LLC, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO in error. A second wire in the amount of {$16000.00} was also transferred to them, which was not in error, this wire paid off a valid account. SLS called on XXXX stating the wire was received by mistake and said they would return it. They did not. My bank recalled the wire on XXXX and XXXX. They have still not returned the money and refuse to speak with anyone about the account. An associate with XXXX Bank has authorization to speak with them but they are still refusing to acknowledge the situation. They are unlawfully holding {$69000.00} that does not belong to them. I need help getting this resolved ASAP. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, TN XXXX
Company Response: Company chooses not to provide a public response
State: TN
Zip: 38024
Submitted Via: Web
Date Sent: 2015-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No