Date Received: 2016-01-10
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: It started at XXXX Putting an application in for the principal reduction program. They transferred my account to SLS .I had Hud and KYHC trying to help but I had 3 years of taxes to file before they could complete the app.I could not do that in time so they had to close the case. I searched and found American Foreclosure Prevention ( AFP ) .First we did my tax returns, then completed the app to submit to SLS. I was approved for the HAMP TIER 2 Program.. Then I had to make 3 trial payments of {$2000.00} on time starting with XXXX/XXXX/XXXX XXXX/XXXX/XXXX and XXXX/XXXX/XXXX before SLS would send permanent documents to sign. I kept in close contact by calling 2 times a week for status updates. my single point of contact kept telling me its still in underwriting but it should be by the end of the weekEven on the day before I was denied he said I should have the documents to complete this approved loan. Before XX/XX/XXXX I get an email from SLS stating I was denied.I replied instantly with a letter denying what they said I did.They blamed me for withdrawing my application.I was on fire! That was their only excuse for the denial listed.Then I called them and XXXX, my contact, was not available so i was hooked up with agent XXXX who told me it had to be a mistake, put me on hold.She came back trying to explain that there was a mistake by the underwriters for approving the loan. I was furious because I thought I had already proved I could make the payments and had secured a fixed at 3.625 % loan with a principal reduction set to the current market value of {$380000.00}, their written appraised amount. So, I had my 3rd party XXXX XXXX from XXXX get back in this mixed up loan denial of approved loan extended mistaken discussion. All SLS did was made several delayed pass the buck around to put me closer to the deadline of a foreclosure sale date. They only gave XXXX choice. Start over by reapplying and updating the documents puting in a new intention form to keep my house and so on. I thought that was not going to help. They already have proven to me what they are capable of doing by putting me as the blame. I did not withdraw my application and should not have to start over. XXXX insisted I start faxing him updated bank statements and all the documents that are required. Meanwhile I start receiving letters from SLS that include me already applied but are missing documents. Another notice saying they received the other needed docs and evaluated me for several loan that were all denied. Again I am told I applied the XXXX time and getting denied for the HAMP loans but approved for Their StandardTrial to Modification loan. That has terms of a step XXXX arm which basically is mostly @ {$2700.00} with a balloon in XX/XX/XXXX of {$250000.00} ... Also the unpaid principal jumps to {$730000.00} from {$570000.00}. Does this sound more affordable? SLS wants my decision by XXXX/XXXX/XXXX
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94585
Submitted Via: Web
Date Sent: 2016-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Hello, Back in XXXX we began the process to modify our 2nd mortgage. We had a balloon payment that was coming due in XXXX and unfortunately we were unable to refinance due to diminished property value. When we began the process we were ASSURED and then REASSURED this would NOT affect our credit and only then did we proceed with a modification. We pride ourselves in our good credit and have never missed nor been late on payment. The modification was eventually approved. Yesterday ( XXXX ) while being provided with the details of our new loan, I was told this would affect our credit severely. Even though the first payment was not due until XXXX this would be considered 90 days delinquent and reported as such. I offered to make the first XXXX payments in advance ; again I was told there was nothing they could do. The representatives acknowledged multiple times that the account was current and that her system reflects a perfect payment history yet there was nothing she could do. She indicated that SLS has 'most likely ' already reported to the bureaus. I 'm writing to request regulatory assistance. As I understand. FCRA Section 623 ( a ) ( 1 ) ( A ), A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Reasonable cause inaccurate '' meaning having specific knowledge, other than solely allegations ( ie documented payment history ) by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of the information. Based on this, SLS is in direct violation of FCRA and needs to be held accountable for this fraudulent and unfair practice.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 313XX
Submitted Via: Web
Date Sent: 2016-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-08
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX XXXX our payment increased on our second mortgage loan. I started the modification process with SLS mortgage and still have no resolution. They do n't call me and when they do I found out they do n't leave messages. They have my address wrong so I have n't gotten any communication from them denying my request for modification. When I called they said they were working on it. Turns out it was denied and no one bothered to tell me. It was denied on XXXX/XXXX/XXXX and I called and found out of the denial on XXXX/XXXX/XXXX. This is causing stress, delinquencies on my credit report. I understand we needed assistance on the mortgage payment but they were supposed to do their part too. They are rude and condescending to me when I call. I am not in a situation to refinance so I am stuck dealing with them and they are making it impossible.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2016-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: SLS bought my mortgage from RPM a few months ago right before my homeowners insurance on the property was due. My account is set up for impound of property tax and insurance. My insurance broker called to say SLS was refusing to pay my homeowners and that it was now my responsibility to pay? After several calls by my insurance broker, XXXX and myself they still refused to pay. After being given an extension by the underwriter of the homeowners insurance ( Allied ) and getting nowhere with SLS, I literally only had a few hours to pay the homeowners myself or I would have to find another homeowners insurance since XXXX was fed up with this whole mess. Because I like XXXX, I went ahead and paid it even though it is not my responsibility since my mortgage is impounded for both tax and insurance. SLS is not a very professional company from what I have seen & people need to know to try and avoid them, this situation went way beyond and should have been resolved in a few minutes. I want a full refund and an apology from this horrible company for wasting countless hours of people 's time in this matter. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2016-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-07
Issue: Applied for loan/did not receive money
Subissue:
Consumer Complaint: As far as remember i did not recall apply for such loan or either receive one.But for some reason i have received an email about an arrest warrant for that loan i was never contact either by mail or by phone from such company.All over sudden they told me i owed the {$1000.00} which i did not get from them. Unless its a problem of identity theft, cause this letter sound like threat to make me pay something i never had from them.Your help in this matter is very important to me cause i really do n't know and understand that.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33162
Submitted Via: Web
Date Sent: 2016-01-12
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Equity Loan bought out by SLS.. Sent new contract - I signed and returned. Then 1 months later SLS sent corrected addendum to loan because SLS did n't include what they say correct loan information. The new information was stating my loan amount would double on certain date and interest rate would increase. I have asked for a loan modification and SLS sent me a 36 month temporary modification with no change payment amount or interest.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94403
Submitted Via: Web
Date Sent: 2016-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I purchased a duplex from SLS at the foreclosure sale of their XXXX deed of trust in XXXX of XXXX, to protect my interest in it since I held a junior note. I have been paying for the insurance and taxes since I bought it. SLS still held a large XXXX deed of trust that I have been trying to pay off in full since I bought the property. I always reach their call center people and they will never transfer me to someone that is helpful. I and my Attorney sent a few payoff letters with no response and then I was told to send a certified letter to their legal dept with the loan no and property address and explain the situation which I did on XXXX/XXXX/XXXX. ( I have the green card that shows they received it ) Neither my Attorney nor I have ever received a response. On at least XXXX different times I would spend a few hours on the phone with SLS trying to get them paid off. I would get someone at their call center and kept getting transferred put on hold several times and then back to Customer care where I started. I ended up giving up in getting to talk to someone that knew anything or had any authority. In XXXX XXXX SLS turned it over to a Trustee service who I have talked to several times. She has n't started the foreclosure process yet since I told her I want to get this paid off in full ASAP. I sent her copies of my Attorney 's and my prior requests for payoff. I also faxed both SLS and the Trustee person that was assigned to this at the foreclosure service copies of my paying for insurance and taxes and the accounting from the tax dept here that shows SLS was sent a refund of {$3900.00} on XXXX/XXXX/XXXX because I already paid it. I requested a payoff statement with a breakdown of the accounting for taxes, insurance, and other fees they want. The payoff statement does not reflect me getting any tax or insurance credit. The payoff statement I received also has {$2800.00} added for amount due the Trustee Service who has n't actually started the foreclosure process yet. If SLS would have given me the proper credit for having paid the taxes and insurance, responded to mine and my Attorney 's pay off requests this fee would not have occurred. I appreciate any help your Agency can do to resolve this. Without me giving my personal information on this how can you do anything and help get it resolved?
Company Response: Company chooses not to provide a public response
State: AK
Zip: 99507
Submitted Via: Web
Date Sent: 2016-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had an account with SLS under account number # XXXX which was a secured credit line for my home. This account was transferred from XXXX XXXX to XXXX on XXXX, 2013. This loan had a maturity date of XXXX, 2013 and during the month of XXXX, 2013, I called my lender and asked for a loan modification in order to extend the maturity date. I was told that it would be a simple process and kept making payments beyond the maturity date ( checks were accepted by SLS and cashed until XXXX, 2013 ). I was not told that the loan modification would take one year, that I would be reported late, and instead, I was told to continue making payments after XXXX, 2013. On XXXX, 2013, however, SLS stopped accepting my payments and they started to report me as late until they completed their loan modification process. They were slow, negligent and mishandled the loan application process to my detriment. They extended the loan maturity date of XXXX, 2013 by continuing to accept my payments and should not have reported me late to the credit bureaus. I am requesting that they remove all derogatory remarks from my credit report, given that I relied on their statements, I continued to make payments beyond the maturity date, as agreed, I was not told I would be reported late if I went through the loan modification process, and they took 12 months to process the extension, which was eventually granted, but by then I lost my home, since I was not able to refinance due to their negative credit reporting.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2016-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-29
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I applied for a HAMP loan modification with the help of folks at the NeighborWorks HomeOwnership Center of Central MA. The papers were all submitted 14 days prior to a scheduled auction. SLS is refusing to review my application, and insists on moving forward with the application. It was my understanding that as a HAMP servicer, SLS needed the paperwork 7 days before an auction. Our situation has improved, we have solid income, my counselor tells me that the math works, I just need SLS to review my application.
Company Response: Company chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2015-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-12-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was transferred from XXXX XXXX XXXX XXXX to Specialized Loan Servicing ( SLS ). During the transfer my account was labeled as being in " Bankruptcy '' and therefore my payments submitted to SLS have been returned. My account is NOT in bankruptcy, I have been current with all monthly payments, and there are no negative reports of late payments or past due charges. I have tried for three weeks to have SLS remove the bankruptcy status on my account so I may submit payments.
Company Response: Company chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2015-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No