Date Received: 2016-01-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My husband and I, our mortgage is owned by XXXX XXXX. The Specialized Loan Servicing company collects the mortgage payments. We have tried multiple ways to get them to post our mortgage payments correctly, but invariably, when I go into the account, they have failed to do so. Further, the agent I spoke to on XXXX/XXXX/2016 told me that my account had an annotation stating to post the mortgage first and any extra money to the principle second. But they failed again. Now they are asking us to pay the mortgage payment and the late fee for money that is already posted in the account. Why do consumers have to put up with this kind of incompetence - I am going to try and resolve this, but these people are crooks. And based on what I see in their account posting practices, and I might also mention many people on the internet who are having the same issue, have created a very convenient revenue stream for themselves at the expense of the consumer. Please look into these people!!!!!!!!
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2016-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Our HELOC loan was sold by XXXX to XXXX ( XXXX ) and then to SLS. We have made consistent payments with additional " principal '' and submitted on time to the servicing companies. After noticing not much reduction in the balance, we questioned XXXX ( contact no longer available ) on several occasions and was given the " run-around '' or not responded to. Once XXXX sold the loan to SLS, we advise them of the issue and asked them to provide us : A ) Actual amount borrowed on HELOC. B ) Total amount of additional principal payments made. And, C ) Total amount of additional payments applied to loan.
Company Response: Company chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Specialized Loan Servicing reported my debt as being 180 days past due in XXXX XXXX. However I was discharged in a Chapter XXXX bankruptcy in XXXX XXXX. This is in violation of of the Bankruptcy code. I have been approved for a HARP Tier 2 loan modification that will be finalized in XXXX XXXX. However it does not reaffirm the loan nor can they report to the credit bureaus.
Company Response: Company chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am refinancing my mortgage. A payoff demand was sent to the current mortgage servicing company on XXXX/XXXX/16. They issued an inaccurate payoff, because when they took over servicing of this mortgage they mistakenly created the account as a daily simple interest rate loan, instead of a 30-year fully amortized mortgage. Repeated efforts to get them to correct their error and issue an accurate payoff have failed, and my refinance can not proceed without an accurate payoff. Please note : This mortgage and another mortgage on a different property closed at the same time with the same originator on identical Notes except for the principal amount and interest rate. The same firm is now servicing both mortgages, but they got XXXX wrong ( as a daily simple interest loan ) and the other XXXX right ( as a 30-year fully amortized mortgage ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I made a complaint already but their response was the complaint. I will try again to see if they can give me a corrected response and solution to this complaint. This is a perfect example of what is called steering. I applied for a request for help and was granted approval for a Hamp Tier 2 Principal Reduction Program that had 3 trial payments of {$2000.00}. By making the first payment on XXXX/XXXX/XXXX was confirmation of my acceptance to their offer. After the 3rd trial payment I would be sent permanent documents to complete this loan modification into a fixed 3.625 % loan and a principal reduction to the current market value as appraised to be $ XXXX contact person at XXXX was XXXX. I called him twice a week for any updates to the progress of getting my permanent documents. There was a deadline for this and XXXX told me I would be getting them by the end of the weekXX/XX/XXXX. I did not get them delivered by XXXX. I looked in my email, even though they have never sent any correspondence by email, and I see SLS has sent me a message. This was a bad news message and also a false statement of facts. I am shocked to read that SLS has denied my already approved Hamp Tier2 loan modification. Their only reason listed in this document is an embarrassment to say. They said I have withdrawn my request for help and they now have to deny my loan. I called them to tell them I did not do that. I would not put all this time and effort into getting this loan mod and turn around and opt out. They said it was a mistake. but they did not mean how they used my name as the reason to deny me getting the final documents. They meant that they made a mistake granting approval. That is a reason to lie about me putting a stop to my loan? Well SLS you cant make up false statements about your customers. Where does it say it is alright to give me the bad news and the blame all in the same sentence. I do not accept this to be a valid reason to deny the loan mod I have qualified for, obtained and completed trial payments on. Take a good look at what you have attempted to do and make the proper correction by sending me the permanent and final documents to sign for the Hamp Tier 2 PRP loan modification. I can go on about the steering me into a different loan that you say I applied for on XXXX/XXXX/XXXX. Which I did not do. Then you state that I am denied for all XXXX loan mod options in the letter datedXX/XX/XXXX That noted I had until XXXX/XXXX/XXXX to reapply for anything else. Sure enough my application was submitted ( not by me ) and on the XXXX/XXXX/XXXX morning XXXX hand delivers A package. This is what I was expecting a month ago. The problem is this is for the loan I did not apply for. These are final documents for the newly approved Standard Trial to Modification program The terms are not fixed. That is a XXXX step arm that is {$2700.00} a month and the total principal owed jumps up from $ XXXX to $ XXXX. This offer is much higher than the affordable HAMP TIER 2 they approved and said I backed out of. Would it make sense for me to back out of a helpful Hamp loan mod to reapply to get this one you sent me docs for?? I did not change my mind .I did not withdraw and I did not reapply for this other loan. Please make my Hamp mod permanent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94585
Submitted Via: Web
Date Sent: 2016-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My loan was sold to specialized loan services. We have had nothing but problems with them since. We were trying to modify our loan and were never told it was approved until after we missed theach first trial payment, which denied the modification. When trying to contact them our assigned agent would never return calls and everyone we talked to was extremely rude. Now we are at risk of losing our home.
Company Response: Company chooses not to provide a public response
State: KS
Zip: 668XX
Submitted Via: Web
Date Sent: 2016-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: SLS has not provide me with statements or online access to my account information thus no printable info. I have faxed request # XXXX on XXXX XXXX XXXX for current information on all, that includes tax, insurance and the disbursement of my payments ( some of which I paid over the amount ) the principal, and the disbursement of the funds from the hardest hit recast loan. Fax # XXXX this morning. I called last month to ask what my payment was taxes and insurance had been included but, I had received a tax bill a couple of weeks ago which I never had before. I called and I have to go through multiple departments to get answers. I filed bankruptcy XXXX/XXXX/XXXX at that time they were not to contact me thus I could n't access my account. My bankruptcy was XXXX XXXX/XXXX/XXXX. So why ca n't I get a statement, online access of printable info. How was my money disbursed has yet to be answered. I received documents that were unacceptable and incomplete not providing the information I requested. I also received a letter from SLS last week stating it would take a month to get this request processed. Today I received an email from the insurance company they will be taking payments out of my account. I get 1 week notice on the change? I ca n't access my account online thus I can not print anything directly from them I have to do a screen copy, why? My computer is not the issue. I have made inquiries by phone and my XXXX request by fax this am. I am disable and I need to know where my limited income has to go, not last minute. I will be calling them along with the fax to find out my payment due for XXXX. I 'm KEEPING my HOME all I want is fair, complete, and accurate information regarding my mortgage. I was fortunate to get the assistance from the fund only to be blindsided by the mortgage holder. I have had too many of them but this is the worst to date. Please help me resolve this matter t keeps me up at night. Sincerely
Company Response: Company chooses not to provide a public response
State: MI
Zip: 48141
Submitted Via: Web
Date Sent: 2016-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I closed a XXXX loan in 2013, and XXXX did not require me to obtain XXXX Interior Condo Insurance. 2 Years later SLS is threatening to force place this insurance on my property because it 's their " Policy '' for me to have it when my note does not contain this requirement. It 's not fair to change the rules in the middle of the game.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2016-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-20
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Error. XXXX XXXX ( Lender ) and Specialized Loan Service ( Servicer ) ( " SLS '' ) have erred by not evaluating my ( several ) loss mitigation application ( s ) in accordance with RESPA. In particular : a. Failure to evaluate a complete loss mitigation application. SLS has requested the same documentation several times, to which I have responded each time : SLS request XXXX XXXX ; SLS request XXXX reply XXXX ; SLS request XXXX reply XXXX ; SLS request XXXX reply XXXX, and SLS request XXXX reply XXXX. b. Failure to provide accurate information. SLS is requiring a signature and/or information from a party unnecessarily. XXXX SLS continues to require financial information for an owner of the property who is not personally liable to repay the note, has surrendered the property in XXXX per final bankruptcy discharge, has been living in another home since XXXX as evidenced by a signed lease agreement for a residence which has been provided to SLS, who is not contributing to the mortgage payments in any manner, who is noted in court orders since XXXX XXXX as residing at the leased residence, and has no intention of returning to the property. ii. SLS has dual tracked by filing a motion for relief in my bankruptcy case no. XXXX ( XXXX XXXX XXXX ) while complete loss mitigation application ( s ) are pending. iii. SLS has failed to acknowledge and failed to respond to my Requests for Information sent on XXXX and XXXX.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 22102
Submitted Via: Web
Date Sent: 2016-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am behind on y mortgage and am getting assistance from The state of Arizona and the hardest hit fund set up by the government. All I am asking for is a current statement which they wont supply for thirty days. They plan to foreclose XX/XX/XXXX and it takes the state at least 30 days after receipt of the statement to fund the deficiency to the bank. I can not get them to send me this information and I do not have an alternate place for my wife, XXXX young children and ailing mother in law who lives with us Account number XXXX XXXX XXXX
Company Response: Company chooses not to provide a public response
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2016-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No