Date Received: 2017-03-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have behind on my mortgage due to lost my job and my wife got XXXX. It had been more than 8 month long for me and I finally come to solutions that need to short sale my house. We submitted the request and lender SLS did not accept it and they said not enough time and even though my realtor called they said they dont have any other options to me other than foreclosure. They keep misleading information by submit the package before 21 days and 15 days and then they said they need 30-60 days to review. Sorry they have to foreclosure my house. I want them to help the struggles family like me to find solutions than foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2017-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: To whom it Concerns, I currently have a mortgage that is held by XXXX XXXX. This loan was made in XXXX, XXXX. My original loan Servicer, XXXX XXXX, handled my loan and encouraged weekly and bi weekly payments. I made 3-4 payments per month, also making {$100.00} extra per month since I purchased my home. My Loan Servicing company changed in XXXX XXXX to Specialized Loan Servicing ( SLS ). I continued to make my partial payments for 3 months. Unfortunately, they have told me that their system is unable to properly process these partial payments. As a result, they applied my payments to principal ONLY and disregarded it as payment towards my monthly payments, and now my loan has now been reported to the Crediting Bureaus as Delinquent. Upon the request of SLS, I quit making partial payments with no resolve for prior payments, and after NUMEROUS phone calls, Certified Letters, and Faxes, they have not fixed anything per my requests. I have provided them with ALL payment information of 100 % monthly PAID balances. They have not fixed anything, nor care to. I do not know what else to do. I am 100 % on time, every time with my mortgage, and because of their SYSTEM ERROR at SLS, they are now reporting Delinquencies to the Crediting Bureaus. Please provide me with some assistance or information on what to do, or who to call. Thank you for your time and have a great day!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27360
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I made a {$5000.00} payment to be applied to the principal of my loan on XX/XX/XXXX. SLS processed the check on XX/XX/XXXX. As of today, XX/XX/XXXX the funds have not been applied to the principal as requested and my most recent statement indicates some of the funds are held in a " Suspense Acct '' while the remainder have been incorrectly applied to a mortgage payment. I have made multiple calls to SLS but they have not resolved this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2017-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In bankruptcy our home mortgage was assigned to SLS. I have made XXXX payments and am only due for XX/XX/2017. They have us with 90 days behind. They sent us the forbearance letter. I asked for help due to my brother 's XXXX. I have total care for him 24 hours per day. For a short time I ca n't work out of the home. They filed a motion 4 days later to take our home. The average wait time to speak with someone is 45 minutes on hold. Everytime we speak there is another excuse. We are not 90 days behind and will attach the proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39047
Submitted Via: Web
Date Sent: 2017-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XX/XX/XXXX, my XXXX veteran husband and I closed on a VA fixed rate Mortgage, 30 year, 3.75 % Refinance from XXXX. We were greatly relieved, as our expensive ARM first mortgage and looming Balloon second mortgage with XXXX ( originally a XXXX ) had finally ended. On XX/XX/XXXX, XXXX wired to XXXX the full payoff amount of {$270000.00}. On XX/XX/XXXX, XXXX transferred the loan to SLS ( Specialized Loan Servicing ). XXXX subsequently forwarded the same payoff amount received from XXXX to SLS. SLS received the pay off amount on XX/XX/XXXX. SLS kept the funds until XX/XX/XXXX, when the payoff funds were returned to and received by XXXX. ( SLS claimed that the payoff amount was not accurate due to a shortage of Tax or Insurance Disbursement. XXXX has stated that there are no taxes or insurances owed as all taxes and insurances were included in the original payoff amount. In disagreement, SLS continues to charge an additional per diem rate of {$53.00} to the date of the receipt of the shortage. ) Subsequently, on XX/XX/XXXX, XXXX returned the full payoff amount to XXXX/XXXX. As directed by XXXX, my husband and I have made a XX/XX/XXXX, payment in the amount of {$2100.00} to XXXX, then a XX/XX/XXXX, payment in the amount of {$2100.00} to XXXX ( XXXX ) service provider. SLS claims that we, the homeowners currently owe them {$10000.00} as of XX/XX/XXXX, in principal, interest, escrow and fees. By no fault of ours nor due to our negligence, SLS is preparing to report us as being in default to all credit reporting agencies and in time, foreclose on our home. Since XX/XX/XXXX, I have made numerous calls to XXXX and have set up conference calls with one supervisor or another at both XXXX and SLS, attempting to discover or resolve wired money dates, payoff dates, returned payoff amounts and their dates, and SLS 's claim of an original insufficient payoff amount. To add additional harm to us, SLS will be increasing their mortgage interest rate from 7.375 % to 7.5 % effective XX/XX/XXXX, thus raising the monthly payment they are demanding from {$2500.00} to {$2500.00}. It is our belief as the homeowners, SLS could have resolved this matter by accepting the original, timely and accurate payoff amount received from XXXX and originally sent by XXXX. SLS agents empathized with our dilemma, expressed that it was logical and would be easily resolved by SLS. This left us to hope that all that was needed was another phone call or two to finalize a timeline misunderstanding between loan service providers. Our hope kept us calling and waiting to hear back from SLS. SLS 's expected return calls never came. XXXX stands by the original payoff amount and even stated today, XX/XX/XXXX, that SLS was required to accept within a 60 Day window the original payoff amount received by SLS on XX/XX/XXXX. SLS has continued to refuse to do so. BoA also stated that they are under no obligation to ask SLS to honor the original payoff. SLS informed me that their accepting the original payoff amount had expired before XX/XX/XXXX, the date of one of my calls placed to them. Please help us resolve with XXXX and SLS, acceptance of the original XXXX payoff amount, {$270000.00} ; SLS 's current claimed past principal/fees/escrow/current principal debt of {$10000.00} ; XXXX as the mortgage servicer of our VA mortgage and any and all other existing issues. We ask that you please prevent and/or assist with rectifying the reporting of detrimentally damaging credit to the national credit bureaus ; stop rapidly this increasing debt, and prevent possible foreclosure on our home of eleven years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92354
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Specialized Loan Servicing has a 3rd Party Vendor who will not answer their phones. The bank has not called me back or answered their phones since the appraiser was at the property. The appraisal was completed on XX/XX/2017, but I have no idea of what the value came back as. I was told to sent a written request for information and was provided a fax #. I have now received written response from SLS stating that I now have to submit it in writing and not by Fax. The miscommunication and lack of communication is unacceptable and the delays should not be tolerated. The appraisal will expire soon and then the bank will need to provide a new one. This is a waste of time and resources and in acceptable
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84057
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I submitted a Qualified Written Request to " Specialized Loan Servicing '' on XXXX XXXX, 2016 to request a deletion letter for an item on my credit report and they failed to send me a response. The first time I called on XXXX XXXX, 2016, the representative told me just to submit a QWR and it should be no problem to delete the item since it is an error. I asked if it was OK to send by FAX. She said yes and gave me the SLS FAX number to send it to. A few days later, I called to make sure they received the letter and the rep said yes they received it and would have a response for me within 30 days. After 30 days had passed, I called to check on the status. At that time, they told me they had 30 business days to respond. On XXXX XXXX, I called again to check on the status. They said a letter was generated on XXXX XXXX and sent out. I told them I never received it, and they said that there was an error and they would have to send it back to their credit dispute department. I asked for a manager to call me. No one ever did. On XXXX XXXX, I called again and got the same run around. I asked to speak to a manager but no one was available again. They told me once again that a manager was going to call me back but no one did. I have not received anything from them. When I asked what address they sent the letter to, they could n't tell me. My current address is clearly printed on the Qualified Written Request letter. I also included 1 ) my credit report and 2 ) my marriage certificate with my name change, which SLS requested when I spoke to them the first time. SLS information is as follows : Specialized Loan Servicing XXXX, CO XXXX FAX : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2017-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: my mortgage was transferred over to SLS back in XX/XX/2016 I was previously with XXXX I never received information from SLS until I notify them however every time I 'm trying to call them I can never get an answer and I would like for someone to call me. I have actually stayed on the whole for 30 minutes without reaching an operator.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30248
Submitted Via: Web
Date Sent: 2017-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: XXXX is the creator of my current mortgage problem by giving my loan to SLS. The closing of my employer is also they cause of my financial problem right now. XX/XX/2008 I had a chapter XXXX bankruptcy but my house and my cars was not part of the bankruptcy I also informed SLS about my situation and request assistance they do n't respond attempt to assist me refuse to send me its impossible to get a hold of them when I call the customer service I get transferred to the tird party bankruptcy department and now without working out with me they want to take my home do to the all the XXXX was caused me it had a big tole on my health and I have XXXX and worring about my home is a big contribution to my XXXX I do n't want me and my family become home less but SLS is preparing that for us. SLS have such terrible rating that this is how they take peoples home refuse to help I am not allowing them to take my home period I need help now SLS is out of line
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-12
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I was approved for a Hamp Tier modification by my mortgage company and I do n't believe it was completed correctly. The mortgage company states it is correct. I have been unable to get answers to specific questions from the mortgage company or Hamp. My final permanent modification increased my mortgage payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32003
Submitted Via: Web
Date Sent: 2017-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes