Date Received: 2017-03-23
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I received a noticed from SLS who is a debt collector for XXXX, XXXX was the Original Creditor back in XX/XX/XXXX stating that my required loan payment will convert from interest only to principal plus interest as you enter the repayment period of your loan. This came as a shock to me because I was advised by several sources to refinance, and convert the loan to a FIXED rate which I did at the end of the first year before the bank or Lien holder starts to Rachet the loan if that 's the correct term. I believed that the loan was close to being paid off based on the number of years I 'd been making payments. I was also told that XXXX would not approve the Original loan unless I used my home as collateral. I move to the XXXX XX/XX/XXXX to start my early retirement. I contacted SLS by phone after receiving their letter of intent to try and make since of what was going on and learned that SLS documents stated that I was still locked into a ARM. That is where the problem lies. I 'm a US XXXX veteran and still hold my original Home Loan Guarantee from the Veterans Administration that I 've attempted to use since leaving XXXX XXXX. Now that I 'm retired on a fixed income I 'd like to use it to convert my primary mortgage to a VA loan. After the first year I was able to convert the HELOC from a ARM to a FIXED but after that SLS would not respond to the other bank where I applied. Since moving to the XXXX I 've misplaced the documents showing that I refinanced to a FIXED rate after one year. Communication with SLS has been almost impossible because they have refused to send my mail here. They refused to post important information on their Web site so that I can respond. There are times when it 's taken over 2 months to get my mail transferred from my residence in XXXX, XXXX to my residence here.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for a loan modification with Specialized Loan Servicing LLC. To date, the documentation and information SLS has sent me and the conversations I have had with their service representatives has been unproductive and do not address my questions and concerns. I have applied for assistance under Making Home Affordable but have never been offered a workout option, loan modification, or solution to my foreclosure situation, as required under the California Homeowner 's Bill of Rights. They received my complete application package on or before XX/XX/XXXX but instead of reviewing my application for acceptance for a modification, they refused to review my application, and subsequently never submitted for decision my HAMP modification without notification and scheduled a foreclosure action. It was n't until I called in and spoke to their representative that I found out my application was not being considered for modification. With all the recent news regarding stories of predatory lending practices and illegal foreclosure processes, I have become increasingly concerned that I am a victim as well. Their representatives have caused me to feel like you are trying to hide something. I am worried that potential fraudulent and deceptive practices by unscrupulous mortgage brokers ; sales and transfers of their mortgage servicing rights ; deceptive and fraudulent servicing practices to enhance balance sheets ; and deceptive abuse or fraudulent accounting tricks and practices may have negatively affected my credit rating, mortgage account, and/or the debt I am legally obligated to satisfy. There are several details and discrepancies about my loan that have come to my attention and which have me deeply concerned. Of primary concern is the fact that the purported trustee, Specialized Loan Servicing LLC, was never legally substituted as trustee as required under CA law. Apparently, my loan was also pooled and securitized and converted into an investment stock and held under a trust unbeknownst to me and it is unknown who is the securitized trust. To my knowledge, an Assignment of Deed of Trust was never created and recorded by XXXX naming XXXX as beneficiary, as also stated in the Notice of Default. I 'm unsure exactly how my loan would be assignable to a new beneficiary as successor when it had already been securitized. This has resulted in me having grave concerns and questions as to who actually owns my loan as beneficiary. I have demanded that they produce evidence of the original or certificated security regarding loan number XXXX with a QWR, including all endorsements and/or allonges. In the event they are unable to supply me with said security, I will view that as confirmation that they never created nor own beneficial interest in such security. The Original Deed of Trust, recorded XX/XX/XXXX, indicated XXXX as the trustee under the original signed deed of trust, yet the Notice of Default indicates XXXX as the " Duly Appointed Successor Trustee, '' and the Notice of Trustee 's Sale purports that SPECIALIZED LOAN SERVICING LLC is the Trustee of Record. I assert that there was never a Substitute of Trustee document issued by SPECIALIZED LOAN SERVICING LLC, XXXX, XXXX, or other beneficiary, and recorded in XXXX XXXX XXXX granting SPECIALIZED LOAN SERVICING LLC authority designated as a trustee for the purpose of this foreclosure action. Therefore the Notice of Default and Notice of Trustee 's Sale are void and of no effect. Conducting a Trustee 's sale without being legally appointed as trustee is is a violation of California Civil Code 2924 ( a ) ( 1 ), and gives me grave concerns about what other violations they are committing. Please help me resolve this issue. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92020
Submitted Via: Web
Date Sent: 2017-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I received a notice from SLS regarding its intention to foreclose on my home located at XXXX in XXXX GA. Included in the package was an application for alternatives to foreclosure which I completed and submitted. I then received a notice indicating that the property would be sold at auction on XX/XX/2016. I was told that I did not qualify for a modification because I had XXXX done during the past five years but would be considered for other programs. Meanwhile, I kept receiving requests for additional information to be part of my application. I submitted the requested documents and more requests kept coming in. I submitted the documents and was told that the sale would proceed as scheduled. After the sale date, I contacted SLS to find out the status of the property. I was transferred to various departments within the company until the phone eventually went dead. I could not determine what happened to the property. Finally, I received an eviction notice and moved out of the property. Earlier this year, I received a XXXX for debt forgiven in the amount of about {$130000.00}. I could not understand the document and called SLS to obtain an explanation. It was at that point that I learned that it was a short sale and not a foreclosure. I was told to submit my request for an explanation in writing which I did. I then received a letter indicating that I sent the request to the wrong address. I did not physically mail the letter but used an email address that I received from SLS. SLS indicated that they would respond to my request but have not done so to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35806
Submitted Via: Web
Date Sent: 2017-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We received a notice from Specialized Loan Servicing in XX/XX/XXXX saying our HELOC was approved and we mailed in a signed form agreeing to the new HELOC terms. SLS sent another notice in XX/XX/XXXX, at a higher interest rate, which we signed and mailed in. SLS said the original agreement was not received. The second HELOC SLS said they received it two days late so they were unable to agree to the terms and the loan was due. We subsequently filed for a loan modification under the HARP program. Starting in XX/XX/XXXX we sent in the required documentation only to be told that additional documents were needed. We sent in the required documents only to be told that some were not received. We contacted our account manager and he suggested resending everything. We then faxed, emailed, and mailed all of the same documentation to their address. We made multiple calls to find the status of the loan and recently SLS said all documents were received and it was in review. During this same time period we were having payments taken out with automatic monthly withdrawals, paying the interest payment plus a additional {$1000.00}. In XX/XX/XXXX SLS said they were stopping automatic payments per our request. We did not request a stop to the automatic payments. To continue making payments to SLS we used their website to make a payment to our account on XX/XX/XXXX in the amount of {$1100.00} which was accepted by XXXX. The following month we used the payment coupon form provided by SLS which was mailed monthly to us to send a payment to SLS. The payment was rejected and returned saying the loan had reached maturity date and they are unable to cash the check. We were attempting to keep the loan current while the loan modification was being made. Subsequently, SLS has been sending reports to credit agencies that we were delinquent in payments even though we made good faith payments to keep the loan current through the loan modification process. Concurrent with this process we were working with our bank to get a personal loan for {$100000.00} to pay off the loan to SLS in case the loan modification did not go through. Due to SLS making negative reports to the credit agencies the bank did not go through with the loan. We also made a payment to SLS on XX/XX/XXXX for the amount of {$2900.00} to keep the loan current, to date they have not cashed the check or sent any written correspondence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93610
Submitted Via: Web
Date Sent: 2017-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is an URGENT request for immediate attention. After receiving bad advice from a multitude of lawyers, we are sending this initial complaint without the benefit of being represented by a qualified attorney. It is only in the interest of time that we must at least get this on file with the CFPB now before our home is unlawfully lost. In addition to this list of Honor and Respa violations, many supporting documents are being sent including the source of the first violations under XXXX and then SLS in the form of a time line. You will read that after being advised by SLS immediately after taking over our loan from XXXX to cease making payments in order to get a Loan Mod, they deliberately sabotaged the process and continued to dual track the foreclosure process. In addition to this abbreviated list, SLS 's lawyer informed our attorney on XX/XX/XXXX at XXXX in the XXXX in the form of an email that our home was going to sale on the XX/XX/XXXX at XXXX This gave us essentially one business day to react and save our home of 27 years. They admit that the foreclosure notices were going to another address in a completely different city. No notice was ever posted on the property. SLS 's attorney, XXXX XXXX knew however that the sale could not take place as their NOTS had expired a month prior. So essentially, at XXXX on Wednesday, we were forced into an emergency Chapter XXXX bankruptcy filed before XXXX Thursday morning, bearing all the costs and far reaching damages. They knew they did n't have the right to sell the home. We found out immediately after filing that it was unnecessary. Again, because of virtually non existent counsel, we found out today that we are out of bankruptcy which again puts our property open to a foreclosure sale. We have no idea how long SLS has to enact new foreclosure proceedings, but in any case we must move very quickly. We now need this neutral third party to make sure that all the malfeasance committed by SLS and XXXX are investigated and eventually brought to justice. We realize this is a complicated matter and we need counsel to proceed, but these undeniable violations will at least give us the time we need to lay out our causes of action against these XXXX giant banks. What has happened to us is unconscionable and we actually ca n't wait to expose the gross ethical breeches, accounting failures, false promissory estoppel, and false representation. 1. NOTIFICATION WITHIN 5 DAYS OF SUBMISSION OF A MODIFICATION PACKAGE Regulation X Section 1024.4 provides that if a Servicer receives a loss mitigation application 45 days or more before a foreclosure sale the Servicer shall : ( A ) Promptly upon receipt of a loss mitigation application, review the loss mitigation application to determine if the loss mitigation application is complete and ( B ) NOTIFY THE BORROWER IN WRITING WITHIN 5 DAYS after receiving the loss mitigation application that the Servicer acknowledges receipt of the loss mitigation application and that the Servicer has determined that the loss mit package is complete or incomplete. If the loss loss mis application is in incomplete, the notice must state the additional documents and information that the Borrower must submit to make the loss mit application complete by a ( reasonable ) certain date. WE NEVER RECEIVED ANY SUCH NOTICE. WE WERE NOT AWARE THAT OUR PACKAGE WAS CONSIDERED INCOMPLETE. I XXXX XXXX HAD DIRECT CONTACT WITH SLS ' COUNSEL AND FORWARDED 2 DOCUMENTS WHICH WERE NEVER PROVIDED IN THE ORIGINAL PACKET. THEY WERE SIGNED AND NOT ONLY RETURNED TO THEIR ATTORNEY 'S OFFICE BUT ALSO TO OUR SPOC 2 ADDITIONAL TIMES AND EACH TIME WITHIN 24 HOURS OF RECEIPT. THIS IS RESPA AND HOBOR VIOLATION 1. THE REST OF THE ABBREVIATED LIST WILL BE INCLUDED IN THE SUPPORTING DOCUMENTS. The behavior of these banks is beyond crimes for which demand severe punishment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 928XX
Submitted Via: Web
Date Sent: 2017-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for almost ten years it was sold in XXXX XXXX to SLS Specialized Loan Servicing. While it was being sold I was in the process of a modification with XXXX. The modification was due to my interest rate going up from a previous modification set up. I was current on payments. I then started the process with SLS who from the start was a hassle. They sent out the forms and I submitted everything as they ask I was set up on trial payment {$50.00} less than my actual payments. The rep had asked that I still make the total current payment during trail which I did. The rep set up all the payments over the phone that day. The first payment in XXXX XXXX was denied by my credit union because it was not recognized, the same day I went back in and made the payments. This is all noted on my bank statements I will be attaching the statements showing all payments were made as asked. But they have my credit report showing 39 days late. I do not want this modification any more I do n't trust this company and they were trying to get me to agree to a XXXX balloon payment. Before I said I do n't want this modification I was asking them to correct the way my payments where being applied. I have reached out and did everything they have asked. The XXXX original reps I spoke to agreed with me payments were being applied incorrectly due to some code on my account. I just want my credit reporting correct and know what I owe to continue you mortgage they way it was. I 'll pay the difference and move on. I regret all of this wish my mortgage was never sold. My next payment to be paid is on the XXXX for the amount the rep set up this payment was to go towards my last trail payment for XXXX XXXX. I do n't know what to do next this has put me at serious health risk with my XXXX. I just need some direction on how to get this fixed. I do not want to refinance at this time I qualify for help and was just reaching out. They also sent me over a recast that I 'm unsure of when I contacted SLS they were unaware of it. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60637
Submitted Via: Web
Date Sent: 2017-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a problem with my checking account as a result of my purse being stolen, along with my check book and sensitive financial paperwork. As a result, I contacted SLS and the representative XXXX suggested I make my payment by XXXX and cancel the scheduled payment I had set up from my checking account. The payment was scheduled for XX/XX/2017. XXXX cancelled the payment & I made a XXXX payment on XX/XX/2017. However SLS still processed the previously canceled bank draft. I received a letter from SLS indicating that I now had an additional NSF on my account. If I get one more I will be banned from check payments for 6 months. This is their mistake, I cancelled the draft, on their recommendation, well before the scheduled payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2017-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Specialized Loan Servicing " impersonates itself '' as XXXX -intentional misrepresentation of material facts, 1692e and possible mail fraud under 18USC 1341. Please see attached. [ Exhibit on the purported " trustee 's deed upon sale, '' scan XXXX, will be sent via fax. Unable to upload due to size of file. ] Thank you for your help in upholding and enforcing Federal consumer protection laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95037
Submitted Via: Web
Date Sent: 2017-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I filed for Chapter XXXX in XX/XX/XXXX and have been discharged in XX/XX/XXXX. I was receiving statements from XXXX XXXX XXXX ever since my loan was reinstated. Recently, on XX/XX/XXXX, my loan was transferred to SLS. I reached out to SLS to inquire about my mortgage statements. SLS insisted I am in active Bankruptcy and because of this, I will never receive any statements. In the meantime, I am blocked from seeing any information online as well. I wanted to make sure my payments were appropriately sent and received by SLS on a timely basis, especially because I never received any payment coupons since the transfer ; and to ensure I am sending the correct amounts due since I also have an escrow account which is analyzed annually. I have reached out to SLS but due to my active bankruptcy status on their records, Customer Service would not entertain my call. I have been transferred to several departments, on hold for 30 minutes at a minimum, only to be told I was connected to the wrong department. Customer Service would n't talk to me and would transfer me to the Bankruptcy Dept. Bankrptcy Dept says I was transferred to the wrong Dept because I am not in active Bankruptcy and would transfer me back to Customer Serivce who in turn would say I was transferred to the wrong Dept and would transfer me back again to the Bankruptcy Dept. I spent 2 hours today being transferred only to end up being told the offices are now closed. I just want my latest statement or a payoff demand. Your assistance is greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2017-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I accidentally scheduled two mortgage payments from my bank, XXXX, to the company that recently took over my mortgage : SLS. ( If the payment is n't there on the XXXX of the month, they call me every day. So I thought the first payment had n't gone out. ) It has caused me to be seriously overdrawn as my other automated payments come in. As soon as I found out, I called XXXX, and they said it was too late to cancel the paytment. I called SLS a week ago, XX/XX/2017. I was told to send a screen shot of my bank statement showing the two payments, and SLS would send me a check through the mail as soon as the payment was logged. Without the screen shot, they said they would have to wait for TWO WEEKS to see if the second payment had cleared. I sent the screen shot right away. It has now been a week since that call, and 13 days since they received my first payment ( XX/XX/XXXX ). I just called again to see if my check had been mailed to me. I was now told that the screenshot is n't good enough. They want me to fax them the XXXX bank statement. And then it seems they will MAIL me a check back. -- Supposedly, it is against their policy to transfer the money back to the bank. THIS IS INSANE. : - ( 1 ) Is that correct that they can require two full weeks to clear, can only mail me the check, and so on? 2 ) I much preferred my other mortgage servicing company, but my mortgage was transferred to this company a few months ago. Is there any way that I can request another company handle my HAMP loan? Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2017-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No