Date Received: 2023-09-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I always paid this loan as required. I paid the last payment and SLS sent it back 3 times causing the problem I paid the loan off in its entirety
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: We received a public email today showing our home being in pre-foreclosure. I have no knowledge of this matter and even contacted my mortgage company ( XXXX ) and asked if my loan had a second attached to it and was told no and that we are in excellent rating no missing payments. The trustee I guess representing the bank filed this pre-foreclosure and referenced a DEED OF TRUST signed in XXXX. We have never been notified regarding a default and thus never thought we had any outstanding payments.The debt as such was being reported as account closed and ( " WRITTEN OFF ) BY XXXX XXXX XXXX Now there is a substitute trustee representing some company Specialized Loan Servicing LLC? / XXXX XXXX, ( out of business also ) We have never hear of this company or that we owe the {$73000.00}. We do not know who this is and we have never been contacted regarding this amount. The original loan was in XXXX and shortly afterward the company XXXX went out of business and we noticed that the second mortgage was listed as written off. It does not show on any of our credit reports and has not for quite awhile ( XXXX ). We never heard anything else.I am sure we are the victims of a XXXXXXXX XXXX since the equity in our home is now more than doubled. How do we stop this action and to my knowledge AZ has a statue of limitations of 6 years regarding contract mortgage debts after they reach the date of maturity ( XX/XX/XXXX ). How can someone just show up and say they have the authority to file for pre-foreclosure and even the primary loan company has no knowledge? We have had no previous contact with any of the companies listed in this complaint and there has never been any attempt to notify us of any impending action until the pre foreclosure notice. XXXX does have regulations regarding providing notice to borrowers.
Company Response:
State: AZ
Zip: 85635
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: This is an old second mortgage that was past due. We tried to do modification and they deny it. Saying we do not qualify. They send an offer that for us to save our home or some type of modification we need to paid then over {$10000.00} and stay we the same terms of the loan and high interest. The penalties and past due surpass more than {$98000.00}. right now I owe more money to them than my first mortgage. they already file foreclosure with the state of NJ and not willing to work with us. I call them to ask for their help at least to change the terms of the loan to make it easier for us to pay and they told us that since I apply in XXXX for modification, right now it will be more money that when we applied. I'm getting Absolutely no willingness from them to help my family and my hardship. for them there is no option and when I told them I can not afford to pay them the {$10000.00} right now the agent told us that's what we do ask for money for some sort of modification. I'm in a hardship I don't have that money to give. I work in the hotel industry was out of work for 3 years after corvid. My first loan help us to change terms of the loan worked with us an lower our interest rate. why can they do the same. I'm frustrated and has cause my family an enormous distress. i just want a fair modification to save my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is showing late payments to SPEC LOAN SV XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or SPEC LOANs customer service representative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10314
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Note : This same issue occurred in XXXX and was concluded to our satisfaction ( shows pattern ) In early XXXX, SLS informed us that they had ( unnecessarily ) purchased property insurance on our behalf. We provided insurance documentation immediately ( twice, they claimed not to have received the first, same as in XXXX ) SLS placed insurance charges into an escrow account and began posting late fees and charges to our account regarding this duplicate insurance, while improperly posting our mortgage payments to show them as late due to the incorrect charges. We have always made timely payments automatically through our bank*** After multiple calls to multiple SLS reps ( who repeatedly told us SLS was in error ) and multiple correspondence, SLS sent a letter on XX/XX/XXXX stating that the advance was not needed and that they would adjust our account to reflect this. ( letter attached ) To date SLS has not done so, and in fact has been compounding late fees and refuting our detailed correspondence almost to the point of hostility. ( Please see correspondence log, attached. ) We also have been getting nearly constant dunning calls, and this " late '' status on the mortgage is now affecting our otherwise impeccable credit record. We can afford to pay late fees when they are valid. It seems to us that this pattern of purchasing unnecessary insurance and then charging fees and making clients jump through hoops to get their accounts cleared is predatory or bordering on fraudulent. ***There was one late payment in XXXX of XXXX due to a banking change, and as soon as we became aware of it we made both the payment and paid the late fee. ( see payment log, attached )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95003
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: In the payoff statement, they charged {$7800.00} for the dates of XXXX, but the loan closed and was paid in full on XX/XX/28. I was told by the title company, 'they have never seen something like that ' but that most if not all would be refunded by SLS. I waited the 20dys they are given to refund. They sent a partial refund of {$1500.00} for what I assume is half escrow. I called on XX/XX/XXXX, and XX/XX/XXXX to resolve it. XX/XX/XXXX I was placed on hold for a 'Level 3 ' resolution rep for 47minutues. I had to hang up eventually to get my kids from school.. On XX/XX/XXXX, I was able to get through and was told it was escalated to the 'Cash Department ' and that it takes a week to resolve and that *I* had to call AGAIN to find out why or if or when they would refund. So they've been sitting on almost $ XXXX worth of interest for over 2mos, which is well outside the 20dy window. The company is SLS, Specialized Loan Servicing. They ALSO retracted my XXXX payment with no notice or explanation and started applying for all future payments in the arrears so my credit now reflects 4 late payments and tanked it. I fought and fought to get them to fix at least XXXX and XXXX and they said no.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Closing on a mortgage
Subissue: Delays with the closing process
Consumer Complaint: I have called and posted my issue in the message system for Specialized Loan Services regarding the payoff of my 2nd mortgage; requested the full reconvenyance and refund of overpayment. I used the online system to get the payoff balance and made two installments, the first at {$50000.00} was posted on XX/XX/2023 and the balance of {$14000.00} ( per the payoff provided ) posted on XX/XX/2023. Shortly after the payments processed I called and was told it would take 51 days for them to issue the refund ( an overpayment per their site of {$580.00} ) and to provide the reconveyance to support loan paid. I have sent messages again, no response. It is now 65 days with no response and I am concerned about clearing the lien status on my property to just reflect my first mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94577
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: On XXXX I requested Specalized Loan Servicing ( SLS ), the servicer of my mortgage to remove my escrow account, which I am entitled to do. On XXXX called to request they close my escrow account. The representative I spoke with put in the request and said I would receive a response soon. On XXXX I still had received no response, so I called SLS to check the status. The rep I spoke to " XXXX '' said they had sent me a letter. They said they emailed it. They did not, I never received an email or letter in the mail. But they did email the letter to me that day saying they denied my request due to the following : " The escrow account was a requirement for loan approval at origination and is required for the life of the loan '' I explained this is incorrect and asked to speak to a supervisor. They said a supervisor would call me back within 24 hours. I never received a call. On XXXX I called again, spoke to rep " XXXX '' and told him the information was false and they needed to remove my escrow account as I requested. I asked XXXX to provide me loan documents that documents what they are claiming and he could not. I again asked to speak to a supervisor. I was transferred to " XXXX '', he would not give me his name only initials " XXXX ''. I asked " XXXX '' to provide me loan documents that document what they are claiming and he could not. " XXXX '' told me they could only see summary information about the loan, not original loan documents. He said on the documents he could see, nothing indicated it was " required for the life of the loan ''. They made their claim that I had to keep the escrow account " for the life of the loan '' not on information they could see but only on their assumptions. I explained to " XXXX '' he was wrong I have original loan documents showing it is NOT required for the life of the loan. I even emailed the document to him at XXXX. He received my email while on the call and acknowledged what I told him was correct. He said he would put in the request and I would receive a call back by Tuesday XXXX. That day came and went and I of course never got a call. I called again on XXXX to ask why I didn't receive a call as promised. I spoke to rep " XXXX '' employee id : XXXX. " XXXX '' claims they did call me on XXXX but I didn't answer. They didn't leave a message. I think they are lying again. " XXXX '' said they again denied my request. No reason given. Said I needed to mail in a " letter '' to open a " dispute ''. I told " XXXX '' I already have disputed and emailed to SLS proof that SLS has made a mistake or is lying. I demanded to speak to a supervisor multiple times but " XXXX '' refused to transfer me. I demanded that the escrow account be removed immediately as I'm entitled to do, but " XXXX '' refused. I informed " XXXX '' I would be filing complaints due to SLS 's dishonest business practices acting in bad faith. This issue has dragged on for 1 month now and should have been completed in a few days. Again I demand SLS remove my escrow account immediately which I am entitled to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: This is a request for loan modifications that I am requesting on XX/XX/XXXX. Prior request made to SLS directly on XX/XX/XXXX neither has been approved or denied. In the CFPB last response and my phone conversion SLS has no records for loan modification. The records for XX/XX/XXXX emailed followed with certified mail delivery confirmation SLS has no records. I received 3 emails confirming my request for loan modification was received and XX/XX/XXXX letter of correction or clarification was also received. Delivery confirmation attached indicates SLS received my request. I have been asking to speak to supervisor since XXXX haven ever spoke to any supervisor except once who stated he will call me back after he took my information in early XXXX. I have not received call after that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-20
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: Request for automatic removal of PMI as loan has reached automatic PMI a removal once original loan to value reaches 78 % or original loan to value They are requiring that I pay for a new appraisal $ XXXX {$800.00} and refusing to automatically remove the PMI they also are referring to the date on my amortization of when it should automatically fall off but when I called and spoke with XXXX she was unable to provide the date she was referring to. She also was unable to transfer me to a supervisor. The original loan amount was {$210000.00} my current balance is {$160000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A