Date Received: 2023-09-20
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: Mortgage Details : In XX/XX/2006, My late husband XXXX XXXX entered into a mortgage agreement with XXXX XXXX XXXX XXXX on our propertry located at XXXXXXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX. This mortgage included a 2nd mortgage, which was subsequently sold or transferred to Specialized Loan Servicing in the last couple of years. Disappearance : For over 10 years, there was no communication or correspondence from any lender. During this period, no statements, invoices, or any form of communication regarding the 2nd mortgage were received. Recent Activity : In the past couple of years, Specialized Loan Servicing ( XXXX # XXXX ) suddenly resurfaced, attempting to foreclose on my property. They sent a Notice of Default ( NOD ) and demanded full payment, including interest for the period in which no statements or communication were provided. Violation of Law : The demand for full payment, including interest for the period when no statements were sent, is in direct violation of applicable laws and regulations, This is typical of Zombie Loan debtg buyers infringing on Home owners rights. Complaint : Unlawful Foreclosure Proceedings : Specialized Loan Servicing 's attempt to foreclose on my property based on a zombie 2nd mortgage that resurfaced after a decade of silence is highly irregular and unjust. The lack of communication and any indication of the existence of the mortgage during this extended period makes their sudden foreclosure attempt unjust and unwarranted. Charging Full Interest : The demand for full payment, including interest for the period in which no statements or communication were provided, is a clear violation of consumer protection laws. It is illegal to charge interest on an obligation when the borrower has not been provided with regular statements or communication regarding the debt. When I requestred a copy of the Mortgage note from them to confirm they even own my loan I was sent a copy of my first mortgage note which is highly unusal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I only became aware of misapplication of payments in the last two weeks as we are reviewing my credit. From XX/XX/XXXX to XX/XX/XXXX SLS applied 18 payments inaccurately to principal instead of the currently due amount. However they claim XXXX XXXX only allows them to review a payment in the a 90 day window despite they kept this information from me. They sent a ledger that clearly shows there was a due balance yet they applied it to principal to garner late charges intentionally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I am currently in a divorce and have a permanent protection order from my spouse. This company has repeatedly sent people to our home to " inspect '' property that is apparently theirs now, meaning my home. They've ceaselessly called all hours of the day and past XXXX XXXX and they've now begun leaving threatening papers at our home nearly every day. There must be a law that protects XXXX XXXXXXXX victims and their families from these types of interactions during an already stressful and dangerous period for us. These people can be the catalyst to causing me or my family harm. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This is not a joke and this is not okay. These people have been told repeatedly what is going on and still they do not stop.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80909
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I made what was supposed to be my final online payment. They refused saying I couldn't pay it off online. That wasn't my intention, but they called my husband who doesn't handle this bills. They informed him the money would be returned about 9 days ago. I made the payment two weeks ago. I called SLS and the operator said it should be returned by Friday. It wasn't.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Trouble during payment process
Subissue: Loan sold or transferred to another company
Consumer Complaint: XX/XX/XXXX CFPB - WELLS FARGO XX/XX/XXXX ORDER : RE : Wrongful Foreclosure XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX Dear Sir or Ma'am ; Today at XXXX hours I phoned Wells Fargo XXXX & spoke with XXXX. The bank could NOT confirm that I am included in the settlement, does NOT have a list of affected customers to add me too, has NO email I can send this to, and claims it is reviewing all customers are being reviewed and if included a letter will be sent, but they have NO expected end date for this? This is unacceptable! My home at : XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX. Was wrongfully foreclosed by Wells Fargo on XX/XX/XXXX which is in the period mentioned in the XX/XX/XXXX CFPB XXXX, XXXX XXXX. XXXX l. Enclosed : XXXX ) Deed of trust # XXXX, XX/XX/XXXX. XXXX ) Deed of Reconveyance # XXXX, XX/XX/XXXX. Wrongful Foreclosure XXXX XXXX ORDER. See https : XXXX XXXX ) Trustee deed of trust # XXXX, XXXX. Please ensure I get my share of the {>= $1,000,000} for home owners. Thanks, XXXX XXXX, XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: i have SLS loan home moergage i Never choose this company but XXXXXXXX XXXX Sell my loan to SLS MORTGAGE these are very unprofeesional Not sending Correct Report to CREDIT BEAURE EVEN MY MONTHLY PAY MENT NOT REPORT last 7 months my another bank denied to increse my credit line they said you have high mortgage payment not paying on time when i call SLS they threaten me even and they said you call them tell them credit beaure Credit beaure said we are not listing customer we listing bank we work for lender not for customer SLS SOUND LIKE THEY ARE XXXX for XXXX $ they sent report loan moidification but not ask me for escrow payment 1.. please update monthly payment to credit beaure no HIGH Balance and if possible seel my loan to another bank i hate SLS mortgage name very shamefull peoples well trained to excuse andd threat to customer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: I confirmed via phone, multiple times, a passed due loan amount of exactly {$65000.00}, ( a pay off quote for my 2nd mortgage ), with Specialized Loan Servicing ( SPS ), during the last week of XXXX, XXXX. I was given a due date of XX/XX/. I paid the debt on XX/XX/ around noon, via wire transfer, which cost me a bank fee of {$30.00}. I confirmed with SPS within the next 48 hours, that they had received the payment, as my bank account showed that the funds were withdrawn. On the evening of XX/XX/, I discovered that the payment was returned to my account. I contacted SPS around XXXX the following morning. I was told that I had paid an insufficient amount, thus the payment was returned. I explained that my payment, was the exact payment I was directed by SPS to pay. I then asked to speak with a manager ( XXXX ), who told me that she would escalate the matter to another department, and contact me with a decision. I told her that I would check on the status after 2 hours. When I checked on the status, I found out that the manager had requested that the bank accept less of a payment than what I owed, which was not my request. I asked the agent who gave me the update, to correct the request, to reflect that I was seeking a refund of my wire transfer fee, and that no additional interest fees are added, as the misinformation from SPS led to the return payment. She said that the bank would likely decline that request, and they would not discount any fees, or return any fees. This led to my complaint here today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: On the XXXX of XXXX I had an Inspector from SLS mortgage / Loss draft department to inspect my property for me to get additional funds from the SLS / Loss draft department. Once the report is completed and sent back the results to the company, I should be able to get funds from SLS {$50000.00} to complete my house from new contractors I hired, the labor of the contractor, and all the materials they needed to get the house done before wintertime. The dwelling damage is {$13000.00} for the demo to be done is separated from the other funds that Im supposed to get which is {$50000.00}. I send them proof of my new contractor bid and scope of project to complete my house before wintertime. Before the inspector came by, an agent from SLS told me verbally over the phone that I should be able to get my funds of {$13000.00} ( dwelling damage check from my XXXX insurance ) since XX/XX/2023 as soon as possible and my {$50000.00} for the new bid contractor after the inspector put 40 % which I was instructed by SLS agent to have him put down 40 % on the paperwork for me to get the funds. My insurance adjuster from XXXX XXXX XXXX is aware that I have an attorney to represent me about the old contractors that I fired for not completing the job and stole a lot of my money from my XXXX insurance. He is also aware that I have new contractors that I hired for them to complete my house and get funds from SLS/ Mortgage Loss draft department. I made Numerous calls every 5 to 15 days which they all told me different lies to wait or the corporate to decide. I have explained to different SLS employees who answered my calls that its almost wintertime and I need my funds to get my licensed mechanical plumber to install a boiler for me to get heat inside the house and the licensed electrician to hook up electricity for the boiler to fire up and heat the house. From those months that I have been waiting and no funds coming from SLS/mortgage with all the lies from different staffs telling me Ill received it or not really frustrates me and my family. My wife is at high risk XXXX XXXX XXXX which can cause a XXXX and our XXXX young toddlers looking at my burn property not getting fixed also affects them. I was exposed to asbestos and hazardous materials because I must clean some of the hazardous materials since XX/XX/2023, and I was exposed to the hazardous materials. I was seen by a doctor for this health crisis Im going through because XXXX wont release my dwelling damage check and my repairs fund. My contractors are waiting to get paid and waiting for materials and its been months that SLS has lied about handing over my remaining funds. I already filed a complaint thru the Federal Trade Commission, XXXX, and the Consumer Protection Bureau act that SLS should be investigated including their employees that needs to get retrained because on the XXXX of XXXX, an employee named XXXX and XXXX ( SLS agents ) told me I was denied because they need a new report of 80 % instead of 40 %! Ive waited for months and now they are telling me lies that their corporate denied and all lies coming from them that I need 80 % completion rate. My contractor said how? If we cant get the funds from your mortgage company and the materials it wont be 80 %. SLS needs to be investigated for doing me wrong and have me waited for months for my funds. My XXXX wife and my XXXX toddlers need a place to stay during the cold winter months coming up and the house is not repaired because SLS/ Mortgage Loss draft department won't release my funds on time. It's been months! Please Investigate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99504
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: XX/XX/XXXX I submitted a payment for {$5300.00} to Specialized Loan Servicing through XXXX XXXX XXXX online bill payment system with the intent of paying off my HELOC. All other payments that I have made to SLS have been via this method. XX/XX/XXXX I was advised that the payment was being refused and refunded because they require payoffs to be in certified funds and delivered differently than other payments. The payment was made directly from XXXX XXXX XXXX to Specialized Loan Servicing via electronic transfer. XX/XX/XXXX I sent a message to SLS inquiring about how and when my money would be returned. XX/XX/XXXX I received a response that the refund process could take up to 15 days. I responded that the HOW question was not answered. I verified with XXXX that the payment was delivered electronically. XX/XX/XXXX I received a response that funds would be refunded to the same form of payment as received. XX/XX/XXXX Called SLS to find out why my money was not back to XXXX since 15 days had passed. I was informed that the process could take up to XXXX business days. I asked to speak to a supervisor. She confirmed that the process could take up to XXXX business days and indicated that the money should be back to XXXX by XX/XX/XXXX. XX/XX/XXXX Called SLS to find out why my money was not back to XXXX. I was told that the money had already been sent back to XXXX. XX/XX/XXXX Called SLS to find out why my money was not back to XXXX. I was told it could take up to XXXX business days. I was told it went out on XXXX so, I asked for a trace number and was told none was available. I asked to speak to a supervisor, held for an additional XXXX minutes and was disconnected. I contacted XXXX. The CSR informed me that she could see that the funds were returned from SLS on XXXX. She said she would initiate a case to try to expedite the return of funds to my account. Received a response from XXXX that they were researching the issue and would contact me with an update or resolution in XXXX business days. I contend that there was nothing left to research, they knew they had the money and knew it belonged to me. XX/XX/XXXX I received a message from XXXX that funds would be credited to my account in XXXX business days. XX/XX/XXXX I was able to see the deposit was made to my account during overnight processing on XX/XX/XXXX. My issue is that I made a good faith effort to make a payment to SLS. SLS refused to accept my payment. They determined that they were going to refuse the payment by XX/XX/XXXX but did not accomplish the return of the funds until XXXX. Then XXXX takes until XX/XX/XXXX to restore my access to the funds. I think that it is not fair that these financial institutions are able to implement these arbitrary policies about the return of customers ' funds and withhold the customers ' access to deposits that legitimately belong to the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Monthly payments were made towards the loan. Specialized Loan Servicing LLC has continuously not applied the payment for the month paid. A check was mailed back in XX/XX/2022 with no justified reasoning. We called the company, XXXX payments was then made for XXXX and XX/XX/2022. The company did not apply the payment to XXXX of XXXX. Currently the company is staying that we are delinquent and back a month when all payments have been made. When calling them, there is a continuous run around with different excuses and no resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A