Date Received: 2023-10-29
Issue: Trouble during payment process
Subissue: Loan sold or transferred to another company
Consumer Complaint: I requested Specialized Loan Servicing to send me documentation validating the debt I allegedly owe to them. SLS sent me a correspondence that stated : SLS is a third-party mortgage loan servicing and is not the owner/investor of the loan. The original creditor of the loan is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX The current creditor of the loan is as follows : XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX defined Creditor : CREDITOR. A person to whom a debt is owing by another person who is the " debtor. '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ; XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX, XXXX. As per XXXX XXXX About Us ( https : //www.fanniemae.com/about-us ) the corporation states : We do not originate loans or lend money directly to borrowers. If Fannie Mae does not originate loans or lend money directly to borrowers per XXXX XXXX XXXX, please explain how I owe a debt to them. Secondly, can you explain why the original copy of the security deed you sent me states : When recorded, return to XXXX XXXX XXXX XXXX : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX is still the holder of the note ( if this is indeed an original copy ) and they are no longer the current creditor of the loan as stated per your response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Trouble during payment process
Subissue: Loan sold or transferred to another company
Consumer Complaint: I requested Specialized Loan Servicing to send me documentation validating the debt I allegedly owe to them. SLS sent me a correspondence that stated : SLS is a third-party mortgage loan servicing and is not the owner/investor of the loan. The original creditor of the loan is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The current creditor of the loan is as follows XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : CREDITOR. A person to whom a debt is owing by another person who is the " debtor. '' XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As per XXXX XXXXXXXX XXXX XXXX ( XXXX XXXX XXXX ) the corporation states : We do not originate loans or lend money directly to borrowers. If Fannie Mae does not originate loans or lend money directly to borrowers per XXXX XXXX XXXX, please explain how I owe a debt to them. Secondly, can you explain why the original copy of the security deed you sent me states : When recorded, return to XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please explain why XXXX XXXX is still the holder of the note ( if this is indeed an original copy ) and they are no longer the current creditor of the loan as stated per your response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: Hello, Specialized Loan Service Mortgages ( SLS Mortgage ) sent me a check for {$3200.00} along with a letter stating that this payment to me is due to my mortgage account being overpaid when I paid it off. The document that came with the check clearly states my full name of XXXX XXXX XXXX, it also states my entire loan account # XXXX, and because of these facts I deposited the check in good faith into my checking account. The Check cleared with my bank and the funds were in my account for a full 5 days, during this time I paid bills, and transferred money out to other accounts. Last night on XX/XX/2023 the issuer of the check, Specialized Loan Servicing performed a returned check/charge back for the full amount of {$3200.00}. This immediately sent my account into - {$2800.00}, and immediately induced a returned check fee of {$25.00}. I will be charged a negative account balance fee, and I would have incurred a large amount of overdraft fees due to scheduled payments if I had not immediately transferred money from another account to this one. I spoke with my bank XXXX XXXX Police XXXX XXXX XXXX of which they confirmed SLS Mortages initiated the returned check/charge back, I then called SLS Mortgages and spoke with two different customer service reps who informed me that they didn't know why they initiated a charge back. The last rep I spoke with earlier today around XXXX AM PST told me they would have a supervisor call me back, at approx. XXXXXXXX XXXX PST a supervisor called me from the phone number XXXX. This supervisor confirmed that a check in the amount of {$3200.00} was indeed credited to my already paid off mortgage account with them, and that a check for that amount was mailed to me on XX/XX/2023. As stated earlier, I also received a letter stating that the check was for XXXX XXXX XXXX, and for my XXXX # XXXX, I never received any documentation stating that this check was going to be charge backed/returned. The Supervisor then stated that this check was sent to me in error, and that is why they initiated a charge back on the amount. SLS mortgage sent me a check that was stated to be for my full name of XXXX XXXX XXXX, and specifically for my loan # XXXX, and was because I overpaid during the pay-off of my account. I had every reason to believe this check was for me, and because of that I deposited it and spent the funds. When SLS suddenly did a charge back on the check it caused my account to go into a negative of nearly {$3000.00}, incur a charge back fee, negative account fee, and would have incurred fees for overdraft. SLS sent me a check in error, and XXXX XXXX XXXX to charge me the charge back fee, and has refused to resolve this issue even though I have reached out to several of their reps and to a supervisor. They have stated they have no time frame for when I will be reimbursed for the fees they caused me, nor do they care that I had to pull {$3000.00} from another account that was never intended to be drawn down suddenly on the night of XX/XX/2023. SLS needs to be held accountable for the financial damage they have inflicted upon me, and to make things right. , and then you initiated a stop payment on it. This caused my bank to first impose a {$25.00} stop payment fee on me, then you dropped my balance several XXXX dollars into the negatives, and finally you prevented any payments that were supposed to go through from actually going through. I spoke with XXXX of your customer service reps this morning at approx XXXX XXXX, I called from the phone number XXXX, and I was told that you had sent me another check this weekend for the same amount. I want to make a few points very clear of which the first is that if you do not resolve this situation immediately I will be filing a ticket with the CFPB regarding what you did. I have the letter you sent me stating the check is money you owed me for over 2-3 years, and was due to me overpaying during the pay-off of the mortgage, and I have the check itself which shows no indication that it was not a live check. I have attached to this email a copy of my bank statement in PDF format, showing the charges you induced, and the negative balance you put me in. I had to immediately draw {$3000.00} from another account to cover the negative balance you caused, you did not warn me or send any sort of TIMELY notification you were initiating a stop payment on the check you sent me, and legally owed me. Finally, I have not received any additional checks to pay me for the {$3200.00} you owe me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90660
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: My mortgage was sold from XXXX XXXX and it now serviced by Service Loan Servicing company. They sent documentation for a loan modification and I tried to continue to my monthly payments through their site and it was disabled. I dialed the number to continue to make my payments over the phone and the representative told me that they couldn't take my mortgage payment until the loan modification was completed. I recorded the conversation. We submitted the loan modification documents but they reported us late with the credit bureaus when they were the ones whom didn't take my payments. This is corrupt service company, they are not even the owners of the loans, their 'customer ' service representatives are uneducated and located in XXXX and XXXX and lack any financial education or any college or high school education.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage ended a forbearance period with XXXX XXXX. I was in a trial period where I had to make 3 straight payments before having my loan modified. During the trial period XXXX sold my loan to SLS. I was unaware and continued to make payments to XXXX. SLS eventually contacted me and agreed to start a new trial period before modifying the loan. Despite being in the trial period for modification, SLS reported me as 120 days past due. Ive modified several mortgages during COVID and they are the only lender to have reported me to the credit agency. Its my understanding that they arent supposed to do that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Specialized Loan Servicing purchased my mortgage loan from the loan originator without first verifying the existing hazard insurance coverage. They asked me to provide proof of continuous insurance coverage more than a year after the fact which I did. I first provided them proof of insurance coverage for XXXX. Then they asked for retroactive proof for XXXX and I provided valid declaration pages and proof of continuous uninterrupted hazard insurance for both years by email, upload and by postal mail. Specialized Loan Servicing phone operators do not provide any identity credentials, the email address they provide are anonymous with un-monitored reply addresses and the upload portal only provides a rejection notice when I upload the insurance declaration pages. The response to mailed in valid declaration pages proving coverage was to deny the proof was valid. They have now reported late payments to all three credit reporting agencies for a single, partial month charge of {$47.00} for insurance coverage for the month of XX/XX/XXXX, because they claim they didn't receive the proof of coverage that I sent in multiple times using multiple methods. My credit has now been downgraded because of the false late payment reports they have filed. Specialized Loan Servicing should not be allowed to purchase existing loans without first verifying insurance coverage and should not be allowed to harass, intimidate, or threaten and impair the credit ratings of their clients for their own lack of due diligence when buying loans.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: To : Consumer Financial Protection Bureau XX/XX/XXXXXXXX RE CFPB Case # XXXX Rebuttal /Amended Complaint to Response by Specialized Loan Servicing LLC dated XX/XX/XXXXXXXX The received response letter ( XX/XX/XXXXXXXX ) from Specialized Loan Servicing, LLC ( SLS ) is filled with false statements, traceable violations of CFPB rules and regulation and misrepresentation of actual facts. We are still studying the financial records but wish to renew a complaint of consumer abuses by Specialized Loan Servicing, LLC, prior abuses by loan servicer XXXX XXXX XXXX, XXXX. and corporations SLS identified as creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX and and trustee XXXX XXXX, XXXX XXXX as the foundation of their rights to debt collection. A. SLS ' False Facts Regarding Property Insurance : On or about XX/XX/XXXXXXXX Specialized Loan Servicing, LLC ( SLS ) contacted our insurance carrier and directed them to disallow us to make insurance payments directly. In their response to the above complaint [ Case # XXXX ] SLS ' admits a single record of contact [ ing ] made to the insurance company [ XXXX ] was on XX/XX/XXXX. This is false. XXXX provided a special notice to us on XX/XX/XXXX letting us know we were : no longer listed as the payer for this policy. As a result, future bills will be sent to the designated payer i.e. your mortgage company. [ Attached as Exhibit 1 is that notice from insurance company, XXXX dated XX/XX/XXXX. ] The date of SLS ' records of contact and the outcome of their action ( s ) are a misrepresentation of facts in SLS ' XX/XX/XXXX response. This was an attempt by SLS to pile additional bogus charges to our mortgage. We have always paid our own home insurance, and have ample evidence of that fact. B. Deed of Trust ( DOT ) Submitted by Specialized Loan Servicing Specialized Loan Servicing offers the DOT as one of its foundation for their money claims. However there is a major problem with that for SLS. In XXXX, XXXX we discovered the DOT was a materially altered document. XXXX XXXX XXXX recorded in ( DOC-XXXX, XX/XX/XXXXXXXX [ attached first page Exhibit 2 ] ) an extra page titled DESCRIPTION ( SLS Response page 23/103 ) which adds ( after the fact ) an extra 3,600 Square Foot parcel of vacant land ( APN No. XXXX ) to the security.i SLS ' submitted, altered loan contract is void. C. There Never Was a Forbearance Agreement On page 2/103 of SLS 's response they claim there were forbearance processes from XXXX and XXXX. This is a misrepresentation of the facts by SLS. In a state trial for injunctive relief from a threatened nonjudicial foreclosure sale, XXXX XXXX XXXX, XXXX. admitted ( XX/XX/XXXXXXXX ) there never was an executed forbearance agreement.ii XXXX XXXX XXXX, XXXX. using an alias of XXXXXXXX XXXX XXXX XXXX ( XXXX ) had attempted a foreclosure based on claimed bogus piled-on insurance and property tax payments which were challenged first in qualified written requests then in a state complaint. Under the guise of XXXX, XXXX XXXX XXXX, XXXX. ( XXXX ) had attempted to engage us in a repayment agreement for amounts that had no basis. When we refused to agree to bogus charges with no substantiation, XXXX initiated a nonjudicial foreclosure sale in XXXX. On their own, XXXX retracted the foreclosure sale filing a Notice of Rescission of the Notice of Default and Notice of Trustee Sale ( DOC-XXXX ) recorded at XXXX XXXX County Recorders ' Office on XX/XX/XXXXXXXX . Three foreclosure attempts have used bogus charges, diversion of payments for their own use and false statement of fact ( as Specialized Loan Servicing, LLC is now doing ). Each of these attempts have been illegal and terminated via Notices of Rescission. Another example of abuse. D. Promissory Note /Adjustable Rate Rider : The promissory note and adjustable rate rider are subject to law as found in Note 6 [ SLS 's response page 6/103 ] and DOT 14. In both documents, changes in interest rates are required to comply with state and federal laws. In this case California Civil Code 1916.5 supersedes the loan terms for interest adjustment. In their response, SLS referenced the Note and Deed of Trust language, but refuses to comply with the commitment to follow the laws and rules of California or Federal Rules as they have been determined by law. iii E. Unauthorized Charges In the response periodic statement for amount due XX/XX/XXXXXXXX SLS still shows it charged our mortgage account periodic unauthorized fees now totaling {$69000.00} in year to date Fees/ Charges/ Optional Product. ( See page 102/103 of SLS ' response. ) These charges are contrary to the Bankruptcy closing records showing amount outstanding as {$0.00} See attached Exhibit 3 : Form 4001R filed XX/XX/XXXXXXXX by SLS ' attorney : XXXX XXXX. Another example is, Specialized Loan Servicing, LLC received a mortgage payment cashiers ' check # XXXX on XX/XX/XXXXXXXX per signed return receipt USPS Record XXXX XXXX XXXX XXXX XXXX in the amount of {$22000.00}. Specialized Loan Servicing, LLC did not record receipt until XX/XX/XXXXXXXX as Single Item Receipt but placed the funds in Unapplied Funds keeping this money for itself and never crediting at any time towards principal or interest. The alleged principal balance both before and after this XX/XX/XXXXXXXX payment stayed unchanged at {$350000.00} ( SLS ' Response pages 41-42/103 See copy of check and signed receipt attached as Exhibit 4. Conclusion/Request for Help What we have seen from XXXX XXXX XXXX XXXX XXXX. and Specialized Loan Servicing, LLC 's responses to our multiple ( 16 ) qualified written requests are poorly organized, contradicting financial reporting, misapplication of payments when received and what appears are, to our knowledge, illegal diverting our mortgage payments for their own use and profits. SLS presents their financial information in a manner that does not follow generally accepted accounting practices. As an example in response to some qualified written requests SLS admits to taking a mortage payment of {$7900.00} and reversed off the account on XX/XX/XXXXXXXX ( See letter XX/XX/XXXX attached as Exhibit 5 ) ( SLS response page 70/103 ) But, SLS never credited this payment to reduce principal or pay interest. Instead, SLS increased the outstanding principal balance after receipt of the payment. Another example is 13 fraudulent late charges, each for {$990.00} on XX/XX/XXXXXXXX ( SLS Response pages 75-76/103 ) and a bogus charge of {$99000.00} ( Fee Billed ) on XX/XX/XXXXXXXX ( SLS Response page 74/103, see also Exhibit 5 ledger page 4/7 ). SLS and XXXX XXXX XXXX, XXXX. refuse to provide any substantiating proof of those charges or explanation of where the money has disappeared to ( though corporate criminality is certainly a possibility. ) We have excellent and accurate evidence of our payments made. Each month we send a certified check via USPS tracked mail with signed returned receipt. We know when SLS receives each check and when they cash it ( or hold it and illegally charge late fees. ) We suffer financially as principal is not reduced when payments are diverted to SLS ' own accounts and interest charges are based on inflated outstanding loan balances. In addition when interest rates are illegally inflated by failure to adhere to California laws, we are forced to pay extra amounts each month. We believe you know that XXXX XXXX XXXX, XXXX. and Specialized Loan Servicing, LLC ( alter ego of XXXX XXXX ) have miserable reputations and numerous complaints against them. We have been dealing with this abuse and incessant criminal actions for years. At this point it could legally be called elder abuse! We seek guidance and assistance from CFPB in stopping the loan servicer abuses SLS makes for their own gain and on behalf of trustee XXXX XXXX, XXXX, and Real Estate Investment Trust pooling agent XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( SLS ' response page 1/103. ). We will diligently address all 103 pages of SLS ' response and bring CFPB up to date as soon as possible. However these financial records are presented in a difficult and obscure manner which it seems is to purposefully obfuscate the information. Thank you in advance for any help you can offer in bringing SLS and its cohorts to stop their fiscal past and present white collar shakedown. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94801
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: To : Consumer Financial Protection Bureau XX/XX/XXXX RE CFPB Case # XXXX Rebuttal /Amended Complaint to Response by Specialized Loan Servicing LLC XXXX XX/XX/XXXX The received response letter ( XX/XX/XXXX ) from Specialized Loan Servicing, XXXX ( XXXX ) is filled with false statements, traceable violations of CFPB rules and regulation and misrepresentation of actual facts. We are still studying the financial records but wish to renew a complaint of consumer abuses by Specialized Loan Servicing, LLC, prior abuses by loan servicer XXXX XXXXXXXX XXXX XXXXXXXX. and corporations SLS identified as creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX and and trustee XXXX XXXX XXXXXXXX XXXX as the foundation of their rights to debt collection. A. SLS ' False Facts Regarding Property Insurance : On or about XX/XX/XXXX Specialized Loan Servicing, LLC ( SLS ) contacted our insurance carrier and directed them to disallow us to make insurance payments directly. In their response to the above complaint [ Case # XXXX ] SLS ' admits a single record of contact [ ing ] made to the insurance company [ XXXX ] XXXX on XX/XX/XXXX. This is false. XXXX provided a special notice to us on XX/XX/XXXX letting us know we were : no longer listed as the payer for this policy. As a result, future bills will be sent to the designated payer i.e. your mortgage company. [ Attached as Exhibit XXXX is that notice from insurance company, XXXX dated XX/XX/XXXX. ] The date of SLS ' records of contact and the outcome of their action ( XXXX ) are a misrepresentation of facts in SLS ' XX/XX/XXXX response. This was an attempt by SLS to pile additional bogus charges to our mortgage. We have always paid our own home insurance, and have ample evidence of that fact. B. Deed of Trust ( DOT ) Submitted by Specialized Loan Servicing Specialized Loan Servicing offers the DOT as one of its foundation for their money claims. However there is a major problem with that for SLS. In XXXX, XXXX we discovered the DOT was a materially altered document. XXXXXXXX XXXX XXXXXXXX recorded in ( XXXX, XX/XX/XXXX [ attached first page Exhibit 2 ] ) an extra page titled DESCRIPTION ( SLS Response page XXXX/XXXX ) which adds ( after the fact ) an extra 3,600 Square Foot parcel of vacant land ( XXXX No. XXXX ) to the security.i SLS ' submitted, altered loan contract is void. XXXX There Never Was a Forbearance Agreement On page XXXX/XXXX of SLS 's response they claim there were forbearance processes from XXXX and XXXX. This is a misrepresentation of the facts by SLS. In a state trial for injunctive relief from a threatened nonjudicial foreclosure sale, XXXX XXXXXXXX XXXX XXXXXXXX. admitted ( XX/XX/XXXX ) there never was an executed forbearance agreement.ii XXXX XXXXXXXX XXXX XXXXXXXX. using an alias of XXXX 's XXXX XXXX ( XXXX ) had attempted a foreclosure based on claimed bogus piled-on insurance and property tax payments which were challenged first in qualified written requests then in a state complaint. Under the guise of XXXX, XXXX XXXXXXXX XXXX XXXXXXXX. XXXX XXXX ) had attempted to engage us in a repayment agreement for amounts that had no basis. When we refused to agree to bogus charges with no substantiation, XXXX XXXX XXXX nonjudicial foreclosure sale in XXXX. On their own, XXXX XXXX XXXX foreclosure sale filing a Notice of Rescission of the Notice of XXXX and Notice XXXX XXXX XXXX XXXX XXXX ) recorded at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX foreclosure attempts have used bogus charges, diversion of payments for their own use and false statement of fact ( as Specialized Loan Servicing, LLC is now doing ). Each of these attempts have been illegal and terminated via Notices of Rescission. Another example of abuse. XXXX Promissory Note /Adjustable Rate Rider : The promissory note and adjustable rate rider are subject to law as found in Note 6 [ SLS 's response page XXXX/XXXX ] and DOT XXXX. In both documents, changes in interest rates are required to comply with state and federal laws. In this case California Civil Code 1916.5 supersedes the loan terms for interest adjustment. In their response, SLS referenced the Note and Deed of Trust language, but refuses to comply with the commitment to follow the laws and rules of California or Federal Rules as they have been determined by law. iii E. Unauthorized Charges In the response periodic statement for amount due XX/XX/XXXX SLS still shows it charged our mortgage account periodic unauthorized fees now totaling {$69000.00} in year to date Fees/ Charges/ Optional Product. ( See page XXXX of XXXX ' response. ) These charges are contrary to the Bankruptcy closing records showing amount outstanding as {$0.00} See attached Exhibit XXXX : Form XXXX filed XX/XX/XXXX by SLS ' attorney : XXXX XXXX. Another example is, Specialized Loan Servicing, LLC received a mortgage payment cashiers ' check # XXXX on XX/XX/XXXX per signed return receipt USPS XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$22000.00}. Specialized Loan Servicing, LLC did not record receipt until XX/XX/XXXX as Single Item Receipt but placed the funds in Unapplied Funds keeping this money for itself and never crediting at any time towards principal or interest. The alleged principal balance both before and after this XX/XX/XXXX payment stayed unchanged at {$350000.00} ( XXXX ' XXXX pages XXXX XXXX copy of check and signed receipt attached as Exhibit XXXX. Conclusion/Request for Help What we have seen from XXXX XXXXXXXX XXXX XXXX XXXXXXXX. and Specialized Loan Servicing, LLC 's responses to our multiple ( 16 ) qualified written requests are poorly organized, contradicting financial reporting, misapplication of payments when received and what appears are, to our knowledge, illegal diverting our mortgage payments for their own use and profits. SLS presents their financial information in a manner that does not follow generally accepted accounting practices. As an example in response to some qualified written requests SLS admits to taking a mortage payment of {$7900.00} and reversed off the account on XX/XX/XXXX ( See letter XX/XX/XXXX attached as Exhibit 5 ) ( SLS response page XXXX/XXXX ) But, SLS never credited this payment to reduce principal or pay interest. Instead, XXXX increased the outstanding principal balance after receipt of the payment. Another example is XXXX fraudulent late charges, each for {$990.00} on XX/XX/XXXX ( XXXX Response pages XXXX ) and a bogus charge of {$99000.00} ( Fee Billed ) on XX/XX/XXXX ( XXXX Response page XXXX/XXXX, see also Exhibit XXXX ledger page XXXX ). SLS and XXXX XXXXXXXX XXXX XXXXXXXX. refuse to provide any substantiating proof of those charges or explanation of where the money has disappeared to ( though corporate criminality is certainly a possibility. ) We have excellent and accurate evidence of our payments made. Each month we send a certified check via USPS tracked mail with signed returned receipt. We know when SLS receives each check and when they cash it ( or hold it and illegally charge late fees. ) We suffer financially as principal is not reduced when payments are diverted to SLS ' own accounts and interest charges are based on inflated outstanding loan balances. In addition when interest rates are illegally inflated by failure to adhere to California laws, we are forced to pay extra amounts each month. We believe you know that XXXX XXXXXXXX XXXX XXXXXXXX. and Specialized Loan Servicing, LLC ( alter ego of XXXX XXXX ) have miserable reputations and numerous complaints against them. We have been dealing with this abuse and incessant criminal actions for years. At this point it could legally be called elder abuse! We seek guidance and assistance from CFPB in stopping the loan servicer abuses SLS makes for their own gain and on behalf of trustee XXXX XXXX XXXXXXXX, and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( SLS ' response page XXXX/XXXX. ). We will diligently address all XXXX pages of SLS ' response and bring CFPB up to date as soon as possible. However these financial records are presented in a difficult and obscure manner which it seems is to purposefully obfuscate the information. Thank you in advance for any help you can offer in bringing SLS and its cohorts to stop their fiscal past and present white collar shakedown. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94801
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: XX/XX/XXXX - I became aware of the tax fraud being committed by Specialized Loan Servicing XXXX LLC ( hereafter referred to as " SLS, LLC '' ) by failing to file the 1066 REMIC Tax Return form and pay the appropriate taxes. To Verify whether or not this was the case, I sent SLS, LLC a formal letter requesting a copy of the 1066 Tax Return and the scheduling balance3 sheet XXXX showing financing, receivables, or assets and XXXX XXXX reports evidencing Securitization of the Promissory Note and the Deed of trust as an off-balance sheet item under SLS, LLC 's XXXX XXXX XXXX Agreement and the accounting ledger of the same alleged account to show that SLS is in compliance with FASB ( Financial Accounting Standards Board ) No. 95 Statement of Cash Flows. XX/XX/XXXX - I received a letter from SLS, LLC declining to provide the information that I requested claiming that it was it was an " unreasonable volume of documents or information that SLS could not respond to within the required time limits ''. ( pdf attached ) XX/XX/XXXX - I sent a response letter to SLS, LLC ( unsigned digital copy of the letter attached ) clarifying that because SLS had failed to file and pay the taxes appropriately like they are supposed to do according to 26 U.S. Code 856 It is impossible and illegal for LLC to foreclose on property it failed to elect to treat as foreclosure property by failing to file a tax return and pay the tax. XX/XX/XXXX - I received a response letter from SLS, LLC which did not address any of my prior requests but instead stated SLS, LLC 's intent to attempt to foreclose on my property ( which according to 26 U.S. Code 856 they may not do since they did not properly elect to treat this as foreclosure property by filing and paying the appropriate tax ). XX/XX/XXXX - I received an additional XXXX response from SLS restating what was said in the XX/XX/XXXX letter and further reiterating that SLS, LLC had no intention ( nor ability ) to provide the documentation that I had formally requested in writing months prior. XX/XX/XXXX - I sent a response letter ( attached ) to SLS, LLC further clarifying my position that SLS, LLC is in violation of Federal Tax Law ( see attached ). XX/XX/XXXX - I received an additional letter from SLS, LLC ( not attached ) which was a repeat of the letter sent on XX/XX/XXXX and did not contain any new information or response to my inquiries. XX/XX/XXXX - I sent an additional response to SLS restating my position and reclarifying that they had yet to resolve any of the questions and concerns I had regarding the legality and legitimacy of this mortgage ( clearly, they are unable to do so as if they could, they would have ). XX/XX/XXXX - I received a Foreclosure Summons to appear in the XXXX XXXX XXXX XXXX XXXX XXXX for a Foreclosure Intervention requested by SLS, LLC. XX/XX/XXXX - I received a notice of hearing from the XXXX County Court of Common Pleas ( five days after the fact ) scheduled for XX/XX/XXXX XX/XX/XXXX - I received a notice of judgment from the XXXX County Court of Common Please indicating the court 's intent to sell my home in an illegal foreclosure sale scheduled for XX/XX/XXXX XX/XX/XXXX - I sent a letter to the judge, XXXX XXXX XXXX XXXX XXXX in Equities '' restating my position and legal case. The judge then moved the Foreclosure sale date to XX/XX/XXXX. XX/XX/XXXX - I sent a letter to SLS, LLC, The Judge, the county Sheriff, the FTC, and The Consumer Financial Protection Bureau stating my intent to exercise my Right of Rescission pursuant to 12 CFR 1026.23 ( see attached letter ). XX/XX/XXXX - The court ignored/denied my legal claim on my right of Rescission and carried out the illegal Foreclosure Sale. On this day I also received an email from the Court asking if I would like to schedule a hearing to discuss my Right of Rescission letter. Since the court had already demonstrated itself to not be acting in good faith, I elected to send another response in writing. XX/XX/XXXX - I sent a letter reiterating that I have the right to Rescind from this mortgage according to appendix H of 12 CFR 1-26.23 ( h ) " Special Rules for Foreclosures '' unless SLSL, LLC can produce documentation and the certified original Notice of Rescission with my wet ink signature certified correct and true by a Notary Public. So far SLS, LLC has been unable to produce such a document but both SLS, LLC and XXXX XXXX County Court of Common Pleas have made very clear their intent to move forward with the illegal Foreclosure sale of my property XX/XX/XXXX - I sent a new letter to the court, SLS, LLC, the IRS, and many governing federal regulatory bodies seeking intervention and stating the full case. XXXX XXXX XXXX XXXX, SLS, LLC and associates have demonstrated themselves to not be acting in good faith and have violated several laws in attempting to enforce foreclosure on this illegal debt instrument that does not qualify to be treated as foreclosure property. XX/XX/XXXX - The court has scheduled a hearing to order the Sheriff to remove me from my home illegally. I seek immediate intervention to prevent this from occurring.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29730
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I applied for and was approved for save the dream ( haf ) in XX/XX/XXXX. I applied in XXXX at which time I was 2 months behind. By the time I was approved, I was 5 months behind so rather than pay 5 months, XXXX paid just the amount showing on the application as being late, not the amount late after the application was finally processed. I provided XXXX the requested documents to show this on 3 occasions and according to SLS mortgage their one Haf guy did as well. Subsequent monthly payments were sent starting in XXXX as well. As of XX/XX/XXXX, none of those payments were posted yet. None! I was called every 3 days, sent foreclosure papers twice and in XXXX I had storm damage to my home and my insurance issues the check to me and SLS mortgage. {$28000.00} to fix a massive hole in my roof and all the siding because there was no wrap beneath the siding. Yet again, because they had no information about HAF being applied on my account, they refused to release the check even though Id already had a contractor order items. During the 5 weeks I spent hours on the phone, my roof leaked into my home and destroyed my upstairs flooring ( my expense ) and once siding was gone on part of my house, the wood was getting wet and I had to pay for XXXX sheets of wood that rotted. They finally posted the initial back funds ( short the 3 months they say they requested in XXXX & XXXX ). Meanwhile the forebearance ended and I was denied anything more than the 6 months I used. It took them nearly 2 months to post each monthly payment and I got calls every 3 days and even recently got a foreclosure notice ) and as of XXXX I was to pay again. I did. But because I was supposedly late ( those 3 payments still missing somewhere between SLS and Save the dream plus my mortgage went up {$30.00} so they didnt request that from XXXX either even though I sent it to both ). Because Im noted as being late, Im locked out of paying online so I was forced to call and be berated for being 90 days past due. I said and recorder ( and they confirmed in their recording ) that I was paying XXXX. That night my account was overdrawn bc they took 4 payments out of my bank account. I had to stop payment. No one EVER answers at STD so getting help there is futile and I cant talk to anyone in the HAF area at SLS and now Today- I get a message SLS reported me as 90 days late to all the credit bureaus. My score went from XXXX to XXXX almost XXXX points! I already got a notice my car/homeowners insurance will be cancelled and Im sure the job I was applying for wont hire me either. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX due to the harassment, the misinformation, the lack of help- now theyve ruined my credit. I literally have nothing now all because SLS cant process HAF correctly. They didnt even allow me to do forebearance while on HAF more than 6 months even though its their fault they arent keeping up with the requirements outlined in the Treasury HAF guidelines. I want this resolved and I want the negative information removed immediately from my credit report. My beloved support XXXX XXXX was diagnosed with XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SLS and Save the dream are absolute nightmares!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A