Date Received: 2020-08-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Please see my attached letter which fully describes and shows proof that I paid the loan off within 60 days of the loan being transfered to a different servicer. I was never late for 13+ years and the new servicer incorrectly inputted the loan 60 days delinquent but they had already been paid in full prior to the 60 days. As you know, by law, the new servicer must give you 60 days prior to reporting anything late and through a refinance, I had already paid them off. Please see the closing statements and facts that I have provided. I was never late. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95928
Submitted Via: Web
Date Sent: 2020-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Began making Bi-weekly mortgage payments and paying extra each time. Specialized Loan service was not applying my payments to my mortgage. In addition, began charging me a late fee because my early payments were put into a suspense account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80021
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Due to the CARES ACT, my loan servicer offered forbearance options, however the law instructed mortgage Servicer 's to suspend reporting past due payments to credit bureaus for COVID specific forbearances. Showing my loan in forbearance on my credit report, is in fact reporting my payments are past due. SLS has reported Account in Forbearance to credit bureaus. This was misleading to me, the consumer when offered. Its important to have all the information as a consumer upfront to make the best decisions for my situation. This account status is affecting my ability to secure additional funding. To creditors, it appears I am in fact past due There is nothing that distinguishes me being affected by COVID in a forbearance to a normal or customary forbearance plan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had incredible issues with CMC funding. Initially I made a principal reduction payment with my prior servicer and for over a month the company could not find my payment. They continued to call me for payment collection despite thousands of dollars missing in their system. My biggest issue is that as a consumer I don't feel like I have any out from this servicer. They don't take any action, don't follow up and obviously I still have to make my payment on time or I am hit with a penalty. They also double paid my property tax bill. I have asked for them to please get the county to refund it and for them to do an escrow analysis. Neither has been completed and every time I call in no one has any recollection or notes of the prior conversation. Again, with any other institution I would just terminate my relationship, but I can't do that here.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I got a delinquent property tax Notice XX/XX/2020 from the XXXX XXXX XXXX XXXX XXXX Treasury Division. XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX. For my property XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Parcel ID XXXX in the amount of {$970.00}. I immediately submitted to SLS Tax Department XXXX. XXXX XXXX XXXX, New York XXXX office # Fax XXXX. Via Certified mail and I uploaded to their Tax Doc site they acknowledged receipt of everything. I have been working on this Since XX/XX/XXXX and mailed the Delinquent tax notice. By XX/XX/2020. I started calling and faxing everyday and called every single day and spoke with anyone that would listen and asked to speak with a Supervisor in the Tax department XXXX and I spoke with a XXXX and a XXXX and I spoke with Customer care agents XXXX and XXXX I submitted a NOTICE OF ERROR WITH MY WRITTEN REQUEST PURSUANT TO RESPA ( 12 U.S.C SECTION 2605 ) mailed it also certified mail to them and to the corporate office Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXXXXXX XXXX XXXX. I faxed to them at XXXX and I have called on a daily basis to both offices and the XXXX Treasury division. My taxes and insurance are paid out of my escrow account. I have approximately {$1600.00} sitting in my escrow account and they're failing to pay it. I am current on my payments and have no shortages concerning my escrow balance. The City of XXXX states it must be paid by XX/XX/2020. Or they will proceed with a Tax lien sale This needs to be paid and is causing my undue stress.This is very serious
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80249
Submitted Via: Web
Date Sent: 2020-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2020, CMC Funding took over my loan. This loan is being serviced by Specialized Loan Servicing LLC. I started making payments bi-weekly paying half of the mortgage the first payment {$1400.00} and the other half of the mortgage with the second payment {$1400.00}. The total mortgage payment is {$2800.00}. My bill is due on the first of the month and there is a 16 day grace period before any penalties are charged. The reason I made the payments this way is because I get paid bi-weekly and I wanted to make even payments throughout the year. Also, part of the reason is the specific wording on my bill allows for me to make payments this way. The wording reads exactly like this, " Any partial payments that you make are not applied to your mortgage, but instead are held in a suspense account. If you pay the balance of a partial payment, the funds will then be applied to your mortgage. '' After four of these half payments XXXX payments made on XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020 ), I received a notice dated XX/XX/2020 for late payment stating my account was past due more than 15 days. Even though I had already made two months worth of payments and the account should be current. I called CMC Funding after receiving that notice and they said that they would fix the transaction and move the money out of the suspense account and apply it towards the mortgage payment. I continued to make my payments every two weeks ( payments made on XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020 ), and I continued to receive late payment notices. I called them each month and each month they assured me that they would apply my payments to my mortgage. This process of them sending late payment notices has continued on for each month. Each month I have called them and they assure to me that they will fix the problem by applying the funds correctly. I have all the records indicating that I have never once been late on fulfilling a mortgage payment. My current bill dated XX/XX/2020 states I owe them {$4400.00} which includes penalties. When in fact I have never been late on my payments and I do not currently owe them anything. I called them in early XX/XX/2020 and asked them why they keep sending me incorrect bills and charging me penalties when my account was current. They said that they accidentally applied one of my payments back in XXXX to principal instead of applying it to the mortgage. I asked them why they would do that when the bill states that the payment is to be held in a suspense account until the payment is fulfilled. They didn't give me a reason, they just said, " we didn't know what to do with your payment so we just applied it to principal. '' So I said, " how come every month when I call you state you will fix my account to show it being current, but you never do? '' They replied with, " well your always one payment short because we applied one of them to principal. '' I replied with, " I have called you every single month and told you that I was never late on a payment, why am i just finding out about your mistake now? and please move that payment to the mortgage where its supposed to be. '' They told me they can't move the payment from principal and that I still owe them more money. Their explanation was that too much time has gone by. Even though every single month I call them and they assure me they will fix the transactions on my account, they never did. Now they won't fix their error and are demanding that I owe them more money. I don't understand how I can make every single payment on time, they misapply one of my payments, don't tell me they screwed up until about 4-5 months later and now its my problem and I owe them more money because they screwed up. I just want them to fix their mistake and show my account as current with no penalties as it should be.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2020-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Date : XX/XX/XXXX To : Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX From : Confirmed Successor in Interest Re : Error Resolution Notice under 12 C.F.R. 1024.35, 12 CFR 1024.38 ( b ) ( 1 ) ( vi ) ( B ), 12 CFR 1024.32 ( c ), 12 CFR 1024.34, 12 CFR 1024.17 Mortgage Loan Number : XXXX I am writing to request a correction of the error described below in regard to the mortgage on my property. On XX/XX/XXXX, I paid off this debt. Surplus Escrow Payment Errors : Your company incorrectly paid/handled the surplus escrow payment. The check was incorrectly addressed. The check or the payment of surplus escrow funds was sent on XX/XX/XXXX. The check was written payable to : " The Estate '' The check should have been made payable to : the Confirmed successor in interest. The XXXX Servicing Rule establishes definitions of successor in interest and confirmed successors in interest, and provides that the latter are considered borrowers for the purposes of Regulation Xs mortgage servicing provisions. Confirmed successor in interest means a successor in interest once a servicer has confirmed the successor in interest 's identity and ownership interest in a property that secures a mortgage loan subject to Subpart C of Regulation X. Note : As of XX/XX/XXXX, a servicer must treat a confirmed successor in interest, as defined in 12 CFR 1024.31, as a borrower for purposes of 12 CFR 1024.17. Thank you for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2020-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage is with Specialized Loan Servicing. SLS I have had ongoing problems getting them to apply monthly mortgage funds to my account. They are showing as unapplied and unidentified fund? Numerous emails have been sent through their server with responses that make no sence and are unrelated. Also they automatically put my loan in forbearance a second time during covid without my permission or signature and when I wrote them about this they send it was no longer in forbearance. What???? Log back into account still showing forbearance. I am getting no where with them and do not like what they are doing with our money. I have take numerous screen shots as for some reason they company I am unable to print these pages to show proof of what they are doing. I also can not get thru on phone I have taken pictures of wait times. 45 minutes and over an hour with no pick up. I email also and ask for a call back with nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20659
Submitted Via: Web
Date Sent: 2020-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX We have YET ANOTHER PROBLEM WITH SLS -- -- -- -- THIS IS OUR FOURTH ( 4TH ) CFPB COMPLAINT AGAINST SLS IN ALMOST AS MANY MONTHS -- -- -- This is NOT a duplicate complaint. We have had to re-email the SAME DOCUMENTS MULTIPLE TIMES -- -- SLS claims they only receive one attachment when there are multiple attachments. This is clearly another attempt to defraud their investors and their own clients. -- -- -- -- -- -- -- The INCOMPETENCY of this company is RIDICULOUS. ********************* They were just nailed for committing loan fraud and violations of their servicing agreements See attached Consent Order -- -- -- -- - Apparently they are going to continue to commit fraud regardless of how much they are fined. SLS HAS ALREADY BEEN FINED FOR THESE SAME ISSUES, YET THEY KEEP VIOLATING FEDERAL AND STATE LAW. THEY OBVIOUSLY THINK THEY ARE ABOVE LEGAL RAMIFICATIONS FOR THEIR ACTIONS. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS? -- -- I have attached the documents here to this complaint as that seems to be the only way to get SLS to accept and process the documents they need for the short sale. Also attached is our authorization, as it seems to be the new excuse SLS uses in order to not address complaints made against them. -- -- -- - I expect this file to be moved forward appropriately and immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I submitted a complaint on XX/XX/XXXX after numerous BILL COLLECTOR calls about my mortgage. I pay my mortgage EVERY MONTH via bill pay. My payments are cashed and then applied to a SUSPENSE ACCOUNT or a UNSPECIFIED account. Some payments are applied to my escrow and NOT my mortgage ... so it appears my mortgage is in default. THIS COMPANY IS RUNNING A SCAM. NO DOUBT THEY ARE PREDATORY LENDERS AND WILL BEGIN TO CHARGE DEFAULT INTEREST AT 18 % ON MY HOME. This started when they took over my home loan from XXXX XXXX XXXX. They said I owed an additional {$5000.00} on my escrow but could never tell me where that {$5000.00} came from. I agree that escrow payments are modified each year, but not {$5000.00} ... it is usually a couple XXXX dollars more or less. This discrepancy appears to be the amount of my tax payment and it is very possible that Specialized Loan Servicing AND XXXX XXXX both paid my taxes which were due XX/XX/2019 the same month of the loan acquisition. THIS COMPANY MUST BE INVESTIGATED FOR PREDATORY LENDING PRACTICES, I AM ON A FIXED INCOME AND SCARED TO DEATH THIS COMPANY WILL BEGIN FORECLOSURE ON MY PRIMARY HOME. PLEASE HELP ME.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A