Date Received: 2021-04-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have disputed an account with SLS on XXXX for the past six months to no avail. I have furnished to XXXX a letter from said company stating that the account in question is closed and they refuse to correct my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: I contacted my lender representative SLS ( Specialized Loan Servicing ) in XX/XX/2021 and explained I was experiencing a loss of income due to Covid-19. I asked to be placed into the Covid related forebearance program. SLS complied with my request and stated I was not required to make monthly mortgage payments for the months XXXX, XXXX, and XX/XX/2021. SLS further stated the missing mortgage payments for those XXXX months would not be considered delinquent or reported to consumer credit agencies as delinquent. On XX/XX/2021 I received a letter from SLS stating my mortgage was now considered delinquent despite me being in the Covid related mortgage forebearance program. I am concerned SLS is reporting my mortgage as delinquent to my lender despite my approval for mortgage forebearance. I am concerned SLS is reporting this erroneous delinquency to a credit reporting agency in violation of the program. I am concerned if because of future covid related loss of income I need the forebearance program extended beyond XX/XX/2021 SLS will deny my request based on this purported payment delinquency. Additonally, in a prior CFPB complaint I asked SLS to disclose who my actual lender was. Their official response was that my current lender is XXXX XXXX. However, I have been unable to confirm this through the XXXX XXXX website which denies they are my lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, SLS advised, and then XX/XX/XXXX, SLS " corrected '' a historical servicing document ( back-dating its document to XXXX ) despite not being the servicer for several years. Then, SLS refuses to provide rationale or documents, as they are not the servicer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX XXXX, XXXX in XXXX, Colorado has reported me late on my mortgage 120 days. This is not true. They also reported that my mortgage was restructured the first of this year. That is also not true. Their incompetence has cost me over 100 points on my credit and this is not the first time they tried this. They are trying to go legit but are so horribly incompetent that they can not handle mortgages. I will be reporting this story to whomever I can find in the government and also to the Oregon Department of Financial Regulation. I have never been late with a mortgage payment in reality but with this " company '' I have been twice. They reported me over 7 years ago for being late which I fought and was able to prove that they just did not post my mortgage payment. I called this morning after not sleeping all night and they have to have a manager call me back sometime today. Well I work for a living and why can not the manager that was texting with the person I was talking to call me back now? Great customer service SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 974XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We refinanced in XX/XX/XXXX and our loan was sold and transferred to CMC Funding, underwritten by Specialized Loan Services ( SLS ), for servicing. CMC Funding began servicing the loan in XX/XX/XXXX. Since purchasing our home in XXXX, we have never been late with our payments. CMC collects money from us and places it into an escrow account for our homeowners insurance and our taxes. Our insurance premium was due on XX/XX/XXXX. There is a 60 day grace period for CMC to pay. We are already now over 30 days past the due due date, and CMC has not paid the insurance premium despite our repeated requests. XXXX : We were notified via text by our homeowners insurance company ( XXXX ) that our insurance premium had not been paid. XXXX : We contacted CMC Funding , who stated they will overnight the payment and it will be sent on XX/XX/XXXX. XXXX : We contacted the insurance company, who stated they had not received payment yet. XXXX : The insurance company reached out to CMC Funding , and CMC told the insurance company that they would send the payment overnight on the next day ( XX/XX/XXXX ). XXXX : We received an email from CMC stating that CMC paid our homeowners insurance. XXXX : We received two letters dated XX/XX/XXXX from CMC. The letters indicated that our insurance had lapsed and we were warned that we are responsible for maintaining continuous insurance coverage. XXXX : That evening, we contacted CMC. CMC assured us that the payment had been made to our insurance company and the letter was in error. CMC told us to ignore the letter. We asked for proof or confirmation the premium had been paid and for a written declaration that the letter was an error. CMC told us this was not possible. Furthermore, one CMC representative informed us that CMC had purchased emergency insurance on our behalf since we failed to maintain insurance coverage. When we got disconnected and called back, another representative told us no homeowners insurance had been purchased on our behalf. XXXX : We contacted our insurance company and were informed that payment had not been received. We then contacted CMC who informed us that a payment had been made on XX/XX/XXXX but CMC sent it to the wrong address. CMC stated they would send a new payment overnight. We confirmed with our homeowners insurance that there are two addresses that payment can be sent to : an overnight address and a " regular address. '' We confirmed with CMC and the homeowners insurance company that CMC sent it to the correct overnight address. Furthermore, our insurance company also told us that if something is sent overnight they are able to process the payment that next business day. XXXX : We filed a formal Notice of Error with CMC. We faxed it and mailed it to CMC with tracking. XXXX : We received an email from CMC indicating that our homeowners insurance had been paid. We contacted our homeowners insurance company. They had not received payment. XXXX : CMC received the mailed Notice of Error. Included in the XXXX was also the proof of successful fax indicating that we had also faxed it. XXXX : We received a letter, dated XX/XX/XXXX, stating that servicing of our loan would be transferred from CMC to SLS starting XX/XX/XXXX. All our prior correspondence from CMC indicated that CMC was either a subsidiary company of SLS or was essentially the same company as SLS. We are now concerned that this apparent " transfer '' will jeopardize our efforts to have our insurance premium paid as well as our efforts to formally notify our loan servicers of their error in handling our escrow payments. XXXX : We logged into our homeowners insurance account, and no payment has been received yet. XXXX : We logged into our homeowners insurance account, and no payment has been received yet. Enclosed in this complaint is the Notice of Error that we sent, the second email stating that our insurance had been paid, and the letter saying that servicing of our mortgage was transferred from CMC to SLS. We would like to pay the homeowners insurance premium directly, but CMC says we are not eligible to be released from paying into the escrow account, even though they have repeatedly failed to make these payments on time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS specialized loan servicing and CMC funding Specialized Loan Servicing LLC. XXXX XXXX XXXX. XXXX, CO XXXX. CMC FUNDING View Specialized Loan Servicing ( XXXX ) location in Colorado, United States ... and headquartered in XXXX, Colorado, Specialized Loan Servicing LLC ( " SLS '' ) is a ... Specialized Loan Servicing 's phone number is ( XXXX ) XXXX They failed to give true facts and all facts for modification. They said that I would have a trial period of 6 months and I needed to pay XXXX on XX/XX/XXXX to start the modification. So I did. I was also told after the 6 months of the trial period was done that the behind payments would be caught up. Well come to find out this company tried to add 4 and 1/2 years to my mortgage loan. I was just notified of that on XX/XX/XXXX by a customer service rep, ( remember they called me on XX/XX/XXXX ) to discuss the modification. That rep I spoke to could not answer hardly any questions I had, She could not explain to me the facts that were in that modification, or how it worked and failed to give a full disclosure of the modification facts. Upon XXXX for Forbearance asked what where my choices going to be and the rep said we will just add it to the back of your loan No one told me its was going to 4 and 1/2 years for 5 months of being on forbearance .5 months of {$1600.00} per month = {$8000.00}, 4.5 years = {$87000.00} That is very distasteful as well as very dishonest and taken advantage of people during hard times. It took over 3 months when I applied for mortgage assistance to get approved, however all details they failed to tell all facts. While in Forbearance I received MANY threatening letters for short sale, foreclosure and pay in full from this company. When I would call the company about the threatening letters no one seemed to know what was going on. I also received in the mail a copy of an appraisal report from a company that I did not recognize or know nor did I authorize someone to come on my property to access the value. I called the number on the appraisal report and the gentleman said he was paid buy SLS/CMC to do a appraisal on the house and that was all he knew. They had my house appraised without notifying me and charged me for it with out authorization. CMC/SLS I really don't know which one has my file or both. I refinanced with CMC FUNDING, then when I went in Forbearance I could no longer access my account on CMC website, then I had some company I have never heard of calling me and sending threatening letters about foreclosure. I asked who SLS was, the rep said they service the loan. That was news to me!! I had to create a new account for their ( SLS ) website I was not informed SLS had my loan as I have never dealt with them before. I also have just discovered that they charged me a late payment in XX/XX/XXXX. I went on their website to make a payment only to see it back in my account a few days later. Then I called them and asked what was going on, it was then they told me I could not pay online I had to call in every month and they will take payment over the phone only. Then they charged me for a late payment! During this period of the process of forbearance and modification the assigned person to handle this account changed 6 times. I was never successful at getting in to touch with any of the assigned agents. I always received customer service that never had the same answer for the same question any and every time I called. I was never fully understanding what was going on with this loan due to unknowledgeable reps and facts that were failed to be given. SLS/CMC have reported 7 times while in forbearance late payments according to their records, they have failed to report payments made to the credit bureau, XX/XX/XXXX XX/XX/XXXX. Charged me a late fee XXXX ( they returned payment to bank ) ( as an example called customer service multiple times one rep said there was insufficient funds the other said the account was closed, ) neither of those are true according to my bank statement. SLS/CMC Charged me XXXX for someone to come and appraise my house. On XX/XX/XXXX SLS/CMC funding defaulted my loan because I was supposed to pay on the XXXX of every month ( another fact left out ) payment made on XX/XX/XXXX. They defaulted my loan. I called then they were trying to change the default back to the modification. It was then one of the reps told me they added 4.5 years to my loan. Never would I agree to those terms. I have all bank statements sent as proof of payments, I emailed SLS/CMC 3 different times with them telling me they have not received them in my file. The amount is incorrect of remaining owed for missed months. This is my documentation from XXXX XX/XX/XXXX 1. {$1600.00} X 12 MONTHS= {$19000.00} RIGHT? PAYMENTS MADE FROM XXXX XXXX XX/XX/XXXX ACCORDING TO MY BANK STATEMENTS. XX/XX/XXXX {$1600.00} RETURNED BACK TO BANK, WITH ADDED LATE FEE {$25.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD $ XXXX $ XXXX XXXX XX/XX/XXXX PD {$780.00} XX/XX/XXXX PD {$1000.00} XX/XX/XXXX PD $ {$900.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1500.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$530.00} + XXXX IN RESERVE = {$1600.00} AMOUNT IN RESERVE ACCOUNT, COULD NOT USE TILL I HAD A FULL PAYMENT : ( 12 MONTHS NO PAYMENTS = {$19000.00} AMOUNT PAID {$13000.00} TOTAL AMOUNT DUE XXXX THIS IS ACCORDING TO MY BAKE STATEMENTS. I HAVE CALLED MULTIPLE TIMES TO GET THE CORRECT AMOUNT AS I HAVE BEEN TOLD SO MANY DIFFERENT NUMBERS FROM {$11000.00} RANGING TO {$8000.00}. I AM NOT NO MATH MAJETICION BUT IT DOES NOT TAKE A ROCKET SCIENTIST TO FIGURE THESE NUMBERS OUT. IF I AM WRONG PLEASE HAVE THEM SHOW ME PROOF OF WHERE AND WHAT???? I ALSO CAN NOT GET ONE ANSWER FOR WHAT IS THE TOTAL AMOUNT ON MY LOAN. I WOULD LIKE SOMEONE TO CORRECTLY ON PAPER SHOW ME? I NOW AS OF XX/XX/XXXX AM NO LONGER TO BE ABLE TO ACESS SLS WEBSITE AND NOW I AM ABLE TO ACCESS CMC FUNDING. SEEMS A LITTLE FISHY TO ME. SOMETHING IS NOT BEING HANDLED RIGHT IN THIS COMPANY. I HAVE ALREADY FILED ONE COMPLINT ON THESE COMPANIES, NOW HERE WE GO AGAIN. CMC/SLS STOP SCREWING WITH PEOPLES LIVES. HOPE YOU CAN SLEEP AT NIGHT. I HAVE WASTED MANY HOURS ON THE PHONE WITH THIS COMPANY ONLY TO GET FALSE DETAILS INSTEAD OF THE FACTS. XX/XX/XXXX I CALLED AND TOLD THEM NOT TO PUT ME BACK ON FORBARENCE AND AS OF RIGHT NOW XX/XX/XXXX. MY ACCOUNT IS STILL IN FORBARENCE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage servicer, CMC mortgage, is refusing to cancel PMI on my loan despite the fact the current market value of my home has risen substantially. I have requested a broker price opinion ( BPO ) to have my home 's value documented and CMC mortgage has denied my request several times. I purchased the home in 2019 for {$320000.00} and put {$16000.00} down. My balance since then has been reduced to {$290000.00} and the fair market value of the home is now approximately {$380000.00}. At that value, my XXXX is 77 % which makes me eligible to cancel my PMI. Despite these plain, simple facts, CMC continues to refuse to let me get a BPO and cancel my PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2021-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After months on a forbearance due to covid 19 crisis, I applied for a loan modification to my lender in XX/XX/2020. After months of letters and requested documents back and forward with them ( I sent 68 set of documents requested ) I got a letter for them, giving me me only 2 options. Fist, sell my house immediately, second deed in lieu. No other option. I have more than 50 % loan to value in my house and a good credit score. I was told by their customer service that they are going to add my pending payments to the principal and I have to start making my regular payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33308
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I believe Specialized Loan Servicing purposefully under calculated escrow accounts during mortgage modification to make my modification appear better than it actually is. This is reflected in the rapidly increasing escrow shortfall and the resultant increased monthly mortgage payments. In 2021, although my property valuation did not increase, escrow shortages have increased mortgage payments over {$100.00} per month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have had a HELOC on our home for the past several years. It has largely gone unused. There is a XXXX balance on it. A couple of months ago, Specialized Loan Services, the company who had bought our loan from XXXXXXXX XXXX, began sending notices that they suddenly required flood insurance on this XXXX balance loan. ( Which hadn't been required for several years of this loan. ) Several attempts were made to contact the number regarding the insurance issue on the notice. Also note that in no place was the general customer service number for the company provided. Most of those attempts at contacting their insurance division led to a voicemail system that failed after the information was put in. Honestly, they very well looked like they might be scammers. Finally, after another notice, I was able to get through to that insurance verification department and get the general customer service number to cancel this loan, with a zero balance on it. I called this department on XX/XX/XXXX and informed them of the intention to cancel. They advised that a payoff statement would arrive in 5-7 days ( for a XXXX balance loan ). It didn't. I called back on XX/XX/XXXX and learned that they had charged the insurance to my loan for the amount of XXXX. They informed me that it was bought on XX/XX/XXXX, the FIRST day I called, and it says issued on XX/XX/XXXX, the SECOND time I called. They took these actions without my consent or authorization and did so coincidentally on the days of both phone calls to cancel. Again, this was a XXXX balance loan and they had every right to cancel it if something didn't meet some new, criteria. This is the height of unethical behavior to apparently farm money from a loan not being used. Coincidentally, our house was never even noted as being in a flood plain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 54494
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A