Date Received: 2021-04-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: According to HUD website, HAMP modification loans amounted to an average {$470.00} in monthly savings while my HAMP modification loan did very little to adjust my monthly payments, thereby making my home affordable because Specialized Loan Servicing intended to force me into foreclosure. I was forced to reapply 19 times for a home modification loan, before approval. Although, I had requested modification from XXXX XXXX XXXXXXXX when SLS assumed the loan, in XXXX, XXXX, I did not receive a home modification until XXXX, XXXX. At that time, the program ended and I just managed to receive a modification just a week prior to the HAMP program ending. When I contacted another loan servicer and they contacted SLS, only then did I receive loan modification help. Due to Specialized Loan Servicing driving up the amount owed on my loan, I feel I did not receive the best modification of my mortgage available to other customers. I am requesting an audit of my mortgage modification. I believe that I was given a subprime mortgage modification due to the fact that SLS had no intention of actually helping me, instead hoping to foreclose by increasing the amount of back mortgage by stalling my application for four years. I went from being 1 month past due mortgage in XXXX, XXXX to owing more than four years of accumulated payments of over {$84000.00}. I contend SLS juggled my single point of contact, so I never could get the complete story or anyone who would actually help with my application, all the while my unpaid mortgage steadily increased. Even while I was in the trail period my mortgage payment, tax and escrow has increased to almost my premodification levels. Why?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: Please see complaint XXXX, filed on XX/XX/XXXX. Attached is their response dated XX/XX/XXXX. Please note, that they state I was provided forbearance that was approved from XX/XX/XXXX through XX/XX/XXXX. Attached is my credit bureau pulled on XX/XX/XXXX showing they were reporting the account closed 120 day late. I have also included the document they sent on XX/XX/XXXX a request had been given to them to have the forbearance removed ( on a closed account with a new due date on XX/XX/XXXX. XXXX action items were required of them to do : 1. Correct the status of the account on the credit bureaus - COMPLETED 2. Have all credits rescored after correction - NOT COMPLETED 3. Return late payment monies taken out at closing they were not due as they have admitted that I wasn't late ( approximately {$17000.00} ) - NOT COMPLETED Attached are two of my XXXX credit bureaus. Report dated XX/XX/XXXX showing SLS reporting the account closed at 120 day late and my credit score XXXX. Report dated XXXX showing SLS reporting the account closed paid as agreed, score at XXXX. I have only one 30 day late pay in XX/XX/XXXX that was closed that same month. The bureaus have not been rescored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is in follow up to a previously filed complaint with the CFBP, complaint # XXXX as well as complaint # XXXX. As noted in the previous complaints, the request to remove PMI was submitted XX/XX/XXXX and all the requirements to remove PMI were met. There was an error in the appraisal that stated the value of the property was significantly less than the actual value and CMC Funding ordered another appraisal at their expense. This delayed the review of the PMI removal request by 5 months, which CMC Funding issued a notice stating PMI was canceled XX/XX/XXXX. This resulted in 5 months of overpayment for a total of {$240.00}. I am requesting that that amount be refunded to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60189
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Unacknowledged Qualified Written Request and Request for Information - In XX/XX/XXXX, the prior servicer ( 23 months after being the servicer ) both altered the mortgage summary in a historical document ( from a XXXX balance ) as a " correction '' pursuant to a reversed prior decision fixing a previous servicing error. ATTEMPTS TO FIX THIS : I called three times and Specialized Loan Servicing, LLC ( " SLS '' ) refuses to even enter either the Qualified Written Request or the Request for Information or acknowledge these requests even exist. I was told a supervisor would call me, but this also never happened. HISTORY : Before the change in servicer, I filed a servicing error dispute with SLS claiming they had agreed to a lien release in XXXX. FACT No. 1 : On XX/XX/XXXX, the dispute was sent to their " legal department for further research. '' See attached " SLS_XXXX XXXX. '' FACT No. 2 : On XX/XX/XXXX, the new servicer took over the loan. See attached " XXXX Corrected Notice of Servicing Transfer.pdf. '' FACT No. 3 : On XX/XX/XXXX, SLS issued a XXXX Form 1098 with a XXXX balance left owing after deducting the amount credited for the borrower. See attached " XXXX Form XXXXXXXX. '' FACT No. 4 : On XX/XX/XXXX, SLS admitted : " the lien release described in my dispute was not in error. '' They asked the new servicer to liquidate the amount owing. See attached " SLS_XXXXXXXX. '' The new servicer refused. FACT No. 5 : On XX/XX/XXXX, SLS again verified " the lien release for the loan ending in XXXX described in my dispute was not in error. '' They again asked the new servicer to liquidate the amount owing. See attached " SLSXXXX. '' FACT No. 6 : On XX/XX/XXXX, SLS sent a generic letter changing the zero balance on their historical XXXX Form 1098. See attached " SLS_XXXX '' at pg. 3. FACT No. 7 : On XX/XX/XXXX, SLS confirmed the alteration of the historical document was based upon a change in their holding there had been a prior lien release agreement. See attached " SLS_XXXX. '' UNACKNOWLEDGED QUALIFIED WRITTEN REQUEST : On XX/XX/XXXX, I requested a copy of the documents used by SLS in changing their decision on the lien release servicing error dispute. See attached " SLSXXXX. '' UNACKNOWLEDGED REQUEST FOR INFORMATION : On XX/XX/XXXX, I attached an " XXXX '' document wherein someone alerts ( " Organization '' ) a.k.a. XXXX ( SLS parent company ) of their altered XXXX Form 1098. There is an argument about whether it is proper to back-date the XX/XX/XXXX XX/XX/XXXXForm 1098 document to XX/XX/XXXX. XXXX states the changes to the historical document were at my ( " recipient 's '' ) request. And so, I request the information wherein I make such requests. See attached " SLSXXXX. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX, they are a second mortgage based on a refinance. For the last 7-8 months they have not sent a monthly statement. I have requested several times for monthly statements to be mailed or at least emailed. They refuse. They tell me that they no longer send statements because of the cost of paper. When I asked to have it emailed to me, I was told they would not do that and I would have to go online and login each month to view my monthly statement. I asked if there were any exceptions and their customer service told me No. I believe this is against the rules. XX/XX/2021, I spoke to a Customer Service Rep named XXXX that said there was nothing he could do about it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 048XX
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a HELOC with XXXX. They went out of business and it was assigned to SLS. I filed XXXX XXXX and included SLS. That was XXXX or and never heard 1 word from SLS for 10 years. They contacted me in XX/XX/XXXX and demanded $ XXXX or they would foreclose. I pleaded with them but paid the $ XXXX. The balance should have been $ XXXX. Now Im trying to refinance to pay them off and theyve added to the balance, all payments and interest due for the past 10 years increasing what I owe to $ XXXX!!!! This is so unfair. Please help me. They are so rude and wont even discuss a solution with me. They never contacted me at all until they saw property values have greatly increased so now they want their money and threatening us. We are under so much stress and pressure with this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I recently refinanced my home mortgage with the existing mortgage holder. Initially I had been told that I would be able to transfer my current escrow account from my old loan to new loan. This was the deciding factor on why I stayed with the same company. Just prior to closing, I received a call from XXXX XXXX stating that SLS required the escrow amount for the new loan up front and they would refund me the current balance XXXX {$3900.00} XXXX after the loan had closed. I have learned today that {$1500.00} of the prior escrow will be refunded and the remaining balance was transferred over to the new loan ; s escrow account. This contradicted the agreement where I had to front the escrow funds and would receive the current balance back afterwards. I called SLS today and was told they had no idea why this had been done like this and it was not normal. the representative indicated that she would request the escrow account to be evaluated to determine why it was not processes as agreed upon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48307
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have provided a copy of the wire transfer showing that SLS rejected the payment. SLS did not inform me of the rejection of wire tranfer. Account number has been verified as correct there was no reason for SLS to reject the payment. SLS does not have record of rejecting payment but the Free pay wire transfer provided a copy of the rejection from SLS stating wrong account or account closed. The account number is correct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84401
Submitted Via: Web
Date Sent: 2021-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-05
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My mother passed away XX/XX/XXXX. I am executor of her will. I sold her house on the XXXX XXXX of XX/XX/XXXX. All monies due to SLS loan servicing was given to them through my closing attorney. Specialized Loan Serving has started to call on the XXXX of XX/XX/XXXX saying additional money was owed. On the fifth of XXXX I sent them a wire transfer of XXXX to satisfy the underpayment to close out the loan. The very next week I received another call saying that I owed additional money because they held it for 10 days and XXXX per day I was being charged due to them holding the money. They have threatened me, harasses me and even asked to speak to my mother after being told she had died. I have received numerous phone calls and every one I have returned has stated that I owe more money. They sent me a letter saying I owed a penny, one cent and a bill which was for {$210.00} and change for the foreseeable future. They refuse to speak with my attorney. They continually harass me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30577
Submitted Via: Web
Date Sent: 2021-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have filed prior complaints because they showed me 30 days late every month or 60 days late, late from the transfer of the mortgages to SLS in XX/XX/2018. They finally fixed the credit reports a couple of months ago, so we were able to apply for a refinance to get a lower rate, lower payment ( which they escalated by making improper payments from escrow ), and to get away from this disreputable company. We are almost ready to close on the refinance, and now they have done it again. I even have their receipts that show the payments and they still report to the credit bureau. I have to pay a monthly fee to a credit monitoring company and over {$7.00} per month every month to send payments usps priority mail. I contacted their rep that corrected it before, but no response. If we lose the refinance, it is because they are violating the law and defaming me by the false reporting. They need their license revoked IMMEDIATELY!!! THEY NEED TO CORRECT THIS NOW!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A