Date Received: 2016-10-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am contacting you to inform you of the unethical and illegal business practices of Select Portfolio Servicing. They are violating the California Homeowners XXXX rights, they are breaking the rules and guidelines for XXXX, and are engaging in a shell game with distressed borrowers and now have a sale date set for my home on XXXX XXXX, XXXX. I began trying to get them to review my documentation nearly two years ago and have gotten the runaround. Over the last six months I have REALLY focused and pushed them and have been told at least six different times that they just needed XXXX more thing and then after they got " XXXX more thing '' told me a week later that they need " just XXXX more thing. '' This is not about documents that expire. This is about intentional misrepresentation and fraud. I have never once actually spoken with my relationship manager, instead I deal with a revolving cast of characters who totally lie and contradict each other. I have this information documented. I have been contacted by the XXXX XXXX XXXX Attorney because they have received dozens if not hundreds of similar complaints are investigating SPS for these business practices. I submitted a full package to SPS in XXXX, and followed up regularly. I was told on XXXX XXXX that they needed updated bank statements and some clarification on our roommates. I was told that was ALL that was needed in order for the file to be considered complete and go to an underwriter for review. A couple of weeks later they told me they needed XXXX tax return signature and XXXX return, then once sent I would have a full package. This was sent in on XXXX XXXX. When I called in a couple of weeks later I was told that now they needed a bank statement showing my husband 's unemployment going into his account, which was sent on XXXX XXXX. I spoke with relationship manager XXXX XXXX who told me I was missing some other documents as well. I explained they had already been sent and while on the phone with her emailed the original package. XXXX reviewed the documents and stated that I had a " full package '' and everything that the underwriter would need. Of course when I checked up on XXXX XXXX I was told that SPS did NOT have a full package, because they needed another bank statement that showed the receipt of unemployment, which contradicts what I was told on XXXX XXXX. On XXXX XXXX a statement of my husband 's UE debit card was provided to SPS and I was told the file was complete and going to an underwriter. I followed up again and on XXXX XXXX was told that SPS needed bank statements showing two months of rent received. The XXXX bank statement showed a deposit for the rent of {$900.00} on XXXX XXXX as well as a deposit for rent of {$900.00} on XXXX XXXX. The XXXX bank statement satisfied the requirement. I followed up on XXXX XXXX and SPS stated they saw the XXXX rental deposits for XXXX ( satisfying the condition ) but since they were not both CIRCLED they were not going to COUNT IT!!!! So still no full package, I sent in bank statements with both rent deposits circled on XXXX XXXX AND WAS TOLD THE FILE WAS COMPLETE AND GOING TO UNDERWRITER I followed up a few days later and was TOLD I WAS MISSING SOMETHING. THIS TIME IT WAS THE XXXX BANK STATEMENT BECAUSE THEY WANTED TO MAKE SURE I DID NOT GET PAID EXTRA RENT?? SPS had XXXX bank statements that were within the time frame and parameters and that is the requirement, as well as deposits reflecting two months of rent received. THAT SATISFIES THE CONDITION! but they still did not submit to an underwriter. I spoke with XXXX XXXX ( ext. XXXX ) yesterday and he stated that since I had a sale date and they had never conducted a review with an underwriter since I started the process in XXXX XXXX that my review was closed for having an incomplete package and that my house would be sold on XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94803
Submitted Via: Web
Date Sent: 2016-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-25
Issue: Settlement process and costs
Subissue:
Consumer Complaint: We refinanced our mortgage in XX/XX/XXXX. We are just finding out NOW, 14 years ago, that satisfication of mortgage was never recorded at the county. It seemed very strange that we had refinanced XXXX times since XX/XX/XXXX with XXXX XXXX, but apparently this was missed - THREE times. After speaking to XXXX XXXX to ask why a title search was never done, they said that is the title companies responsibility ( which seems rather puzzling thinking this is what we paid closing costs to have the confidence that the tiltle had been searched ). The servicing company that we had previously was called XXXX XXXX. It took me months to go back 14 years ago to find this information. Would have been a lot easier to track a year later when refinanced in XXXX. XXXX XXXX is out of business and merged with a company called XXXX XXXX XXXX. XXXX XXXX XXXX changed its name to Seleect Portifolio Servicing. This company ( Select Portifolio Servicing ) is who we have been trying to get this satisfaction of mortgage from. Even though this shows paid in full on XX/XX/XXXX on our account - no one seems to be moving on this, calls me back, etc. even though I have requested escalated status and call several times a day ( several supervisors who never call me back ). We want to take out a small home improvement loan and we are not able to do this since this lien still shows on our title. It has been a nightmare dealing with this for the last two months. Is there a law in MN that this needs to be released in 60/90 days. We are at 14 years and STILL waiting. Please help ... ..thanks
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55428
Submitted Via: Web
Date Sent: 2016-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XX/XX/2016 I sent Select Portfolio Servicing, Inc. ( " SPS '' ) a Qualified Written Request via certified mail # XXXX ( " QWR Letter '' ). I enclosed XXXX exhibits labeled A, B, and C with the QWR Letter. The QWR Letter stated in part, " I am requesting all available information on each of the entries listed in Exhibit A ( copy enclosed ), including but not limited to : 1. ) What party or parties were paid each of the fees and costs removed ; 2. ) What services and/or products were provided by each specific party for the fees and costs they were paid ; and 3. ) What is the identity of each party or parties that paid or advanced funds for each of the removed items. '' Exhibit A identifies over {$23000.00} in FC ATTORNEYS FEES and ATTORNEY ADVANCES listed in Exhibit B " CUSTOMER ACCOUNT ACTIVITY STATEMENT ''. In its response letter dated XX/XX/2016 ( " QWR Response '' ) SPS stated, " In your inquiry, you requested information on various entries listed in your Exhibit A, which reflected the Expenses Paid by Servicer amounts. With regards to your requested clarification regarding the identity of the entity paid, the requested information is either proprietary or confidential ; therefore, we will not be providing such information. '' To this date I have never received any explanation outside of the frivolous QWR response letter from SPS regarding my QWR request about the more than {$23000.00} in attorney charges. This is curious since I have never been sued by SPS nor have I sued them as of the date of the filing of this complaint with the CFPB. Additionally, I have never had a judgment that included attorney fees awarded against me in any court action related to my home or any mortgage.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 86326
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Select Portfolio Servicing ( SPS ) is a predatory lender and will not allow me to refinance my home even with excellent credit. I should be able to get a modification or refinance my present loan and move to a fixed rate mortgage. SPS does everything it can to prevent people from modification or refinancing at a lower rate. Operators answering the phone insist they are not a mortgage company yet they hold mortgages on homes.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2016-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Select Portfolio Services bought my mortgage from XXXX in XX/XX/XXXX. XXXX told them I was behind 3 months in payments which I was not. Those months were XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX SPS paid XXXX for those 3 months when they acquired my loan. I have a bank statement showing each of those months paid to XXXX from my account. Question why are they buying a delinquent- perhaps an easy foreclosure???? They did not realize I was on chapter XXXX ergo they could n't foreclose or even ask me for the money they thought I owed. After Ch XXXX I received lots of stuff in the mail about money I still owed and my lawyer said do not pay anybody so I did n't. XX/XX/XXXX the first I receive a letter from SPS saying I owed them XXXX plus. I sent them a certified letter with copies of payments to XXXX for those months. XX/XX/XXXX I get a letter saying I owe them XXXX. My letter was received by them on XX/XX/XXXX and signed for by XXXX at XXXX. Select Portfolio Services-XXXX I only get a flunky when I call so there is no contacting someone in charge. The XX/XX/XXXX letter ask for XXXX by XX/XX/XXXX I called and asked the flunky if there was anything on the screen about the certified letter and copies I had sfnt and she said no. I 'm really stuck and really scared of these people.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 313XX
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear SPS, Please respond to actual question regarding regarding payments NOT applied to account. Confirm Debt is due by who is investor, and provide original creditor documents. Provide evidence payments were applied in XX/XX/XXXX to account - payments XXXX Select Portfolio Servicing received account XX/XX/XXXX. I am disputing the debt. KEEP FOCUS ON DEBT OWED ETC. NO OTHER MATTER AS THE REQUEST IS NOT RELATED TO KYHC AT THIS TIME.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been working on a short sale with Select Portfoio Servicing since XXXX/XXXX/XXXX this loan was issued a HAFA program approval letter on XXXX XXXX, XXXX valid through XXXX XXXX, XXXX with a sales price based on a value of {$160000.00}. An offer was submitted to SPS at {$160000.00} along with the required documents as outlined in section XXXX of their letter. SPS has delayed the review of the file and continued to request documents over and over again even after approving this file. I filed a complaint with Making Home Affordiable and in retaliation SPS canceled file as they said the buyers offer was to low, this property had a value of {$160000.00} and a HAFA approval letter issued in XXXX. SPS updated their values on XXXX/XXXX/XXXX and increased the value to {$170000.00} after they had already issues an approval letter based off of the {$160000.00} value not an updated value of {$170000.00}. SPS has failed to follow the HAFA guidelines and has caused harm to the borrower and the buyer. Please see the below timeline as it relates to the buyers offer. XXXX/XXXX/XXXX - VALUE {$160000.00} ( This was the BPO value provided by SPS ) XXXX/XXXX/XXXX - SPS Issues HAFA Approval letter good through XXXX/XXXX/XXXX XXXX/XXXX/XXXX - {$160000.00} Offer Submitted XXXX/XXXX/XXXX - SPS requested all seller financials ( After HAFA approval letter had already been issued ) XXXX/XXXX/XXXX - {$160000.00} buyer increased offer to {$160000.00} submitted to SPS XXXX/XXXX/XXXX - Requested addtional seller & Buyer documents XXXX/XXXX/XXXX - Requested addtional seller documents XXXX/XXXX/XXXX - Requested more information on buyers down payment XXXX/XXXX/XXXX - Esicated issue with SPS XXXX/XXXX/XXXX - New value of {$170000.00} ( HAFA APPROVAL LETTER AND BUYER OFFER ALREADY SUBMITTED ) XXXX/XXXX/XXXX - Submitted Utilitie Bills XXXX/XXXX/XXXX - Still reviewing documents XXXX/XXXX/XXXX - Escilated with Ombudsman department XXXX/XXXX/XXXX - Reviewing MHA dispute XXXX/XXXX/XXXX - File cancled for offer being to low.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85718
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-20
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My lender refuses to work with me. Initially Select Portfolio Services made me an offer for loan modification but once I received the offer, my wife had an accident and injured herself. My wife fell at home and XXXX. She is XXXX now and unable to work. We have lost her income and fear her XXXX will be permanent at her age. We are simply asking SPS send us a new application for modification due to the fact we have experienced this new, unexpected change in circumstance. Also, the reduction off our household income is greater than 30 %. SPS ignores our requests for help and refuse to help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: This is a continuing problem from my last complaint. My home was foreclosed on by XXXX, but it is being actually pursued by SPS, a servicing company that inherited it ( although there are no documents to support this ) from XXXX. I continue to be jerked around in their loss mitigation process. I submitted the final documents in my application for home retention on XX/XX/XXXX. Since that time, I have followed up with their customer service numerous times, most recently being Friday, XXXX XXXX, XXXX. Even though their website status continued to indicate that I still owed them documents, every conversation with their customer service reps indicated that they had all the documents necessary and were moving my package into status to be reviewed. However, there is a foreclosure sale set for this property for XXXX XXXX, XXXX. As of XXXX XXXX, there was no indication that the lawyer representing SPS had been requested to submit a motion to stay the sale. I called again today, XXXX XXXX, XXXX, and went to the Ombudsman 's office instead of regular customer service. I was told that because a XXXX tax return was missing signatures ( my first time hearing this, and they 've had that document since XXXX ), my package had been closed and denied. When I informed her that I recognized this as yet another runaround, she indicated that the package had " expired on XXXX XXXX, XXXX. '' I asked what that meant, since I had submitted all documents before that date, but they continued to erroneously indicate that some were still missing, and she said that the notes do indicate that I called in and SPS located the documents. She then told me that the lawyer had been notified to file the motion to stay the sale on XXXX/XXXX/XXXX, and that as soon as they got notified that the sale had been stopped, they could reopen my file and actually evaluate it for options. In the past, the attorney has waited until the last minute to file stay motions, and even then, they only ask for 30 days, even though it clearly takes more like 90 days to work through the loss mitigation options, any necessary appeals by me, etc. I 'm about to crack under the stress and pressure. It 's affecting my work, my job and my home life. How can these servicing companies get away with treating customers so poorly and illegally? Will you please intervene as you have before, and insist that they request the stay of the sale, and postpone it for at least 90 to 120 days to give us time to work out any loss mitigation options?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29072
Submitted Via: Web
Date Sent: 2016-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been trying to get my loan modified with Select Portfolio Servicing. It has been going on for over 3 years. I have XXXX feet thick of repetitive documents being submitted and it is never right and ever enough to them. They are auctioning my home off on Friday and I am scared. I am XXXX and this is my retirement home and my investment. They have broken into my home, they have taken locks off and walked off and left the property unsecured for vermin and vandals. When I approach them they do n't respond except with a double speak response and never resolve or correct. Please help me here so I am will not lose my home on XX/XX/XXXX. they call and I pick up and no one is there. I understand they are preditors. Help me please. they send info to tenants and scare them away so they do n't pay rent. I have put {$100000.00} into the house so far. My phone is XXXX the auction is on XX/XX/XXXX. HELP!! I have also lost substantial reveinue for threats and personal information sent to tenants. 12 months of lost revenue so far at XXXX a month. This would well pay for the adjusted mortgage that I am entitled to. Again, Help. Please e-mail if phone access is not available. Thank you. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96792
Submitted Via: Web
Date Sent: 2016-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No