Date Received: 2017-09-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Follow feedback that I was not allowed to post with SPS due to CLOSED STATUS of initial complaint of response dated bellow .... I will start my feedback by quoting that SPS states in its letter dated XX/XX/XXXX, under the Origination section : In your inquiry, you question several issues relating to the origination of the loan. While SPS services this account on behalf of the Note holder, we did not take part in its origination and we are unable to respond to the issues raised relating to the origination of the loan. But SPS is doing just that. By accusing me of being late before I even made my first payment with them. I am not beginning with a " clean or new slate '' but forcibly picking up where XXXX erroneously placed me. In this same letter SPS states that " I was given an introductory phone call ''. I was not. I called SPS because I looked at the reviews online and knew I better not wait for any information. I THEN CALLED SPS to get my account number to make the first payment and did so. Lastly, this letter states erroneously that I did not pay my XX/XX/XXXXbill but then stated that my initial payment with them will be used as the XX/XX/XXXX payment. But SPS did not regard the 3 payments that were made : One on XX/XX/XXXX through XXXX XXXX to XXXX with a fee One on XX/XX/XXXX through XXXX XXXX XXXX XXXX to SPS with a fee. One on XX/XX/XXXX through XXXX XXXX XXXX XXXX to SPS with a fee. I am left to believe, as I have eagerly paid SPS without fail that they are intentionally following the same chain of errors as XXXX. Not only have I INITIATED and followed through with every payment to SPS but have sent these payments to them throught XXXX XXXX by XXXX XXXX and paying all fees associated with the most efficient, direct, and fastest form of payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have tried to obtain a modification from SPS who is now the servicer. For the past 3-4 years, I have had to deal with trying to modify my loan. I continuously send the bank everything they request for the modification and yet they have not assisted me or I was given a modification that just did not make sense! My understanding is that it should be should be affordable and the one they attempted to give me was at the same rate. It does not make sense that the bank would give me a modification that is at the same 7.46 % interest rate with a much higher balance, as the balance has not gone up due to the inordinate amount of time they have taken. It almost seems as if they stall since there is a little equity in my family home. I could go on with the heartache this has created to our family. It is emotionally and physically exhausting to all of us. My parents as well have gone through a lot with this ordeal and their health is not the best. I had to file a chapter XXXX which in the end did not help. I then had to seek legal counsel to assist me with a work out with SPS and still the lender has been slow to reply. Why should I have to go through such lengths and costs and still may end up losing our family home?? We worked very hard to buy this home and we have tried very hard to keep our home. We are relying on a bank that does not seem to care since we have been working with them for, as I have mentioned previously, over 3 years with no resolution. Now it has been so much time, that we may not have the opportunity of a HAMP modification since those expired in 2016! I am attaching my attorney 's letter that was sent to SPS which also details the circumstances we have gone through as well as other details of the situation. Three years is a lot of time to have to deal with this, when the guidelines from what I understand is that the review should have not taken more than 30 days. Thank you in advance for your assistance in this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92117
Submitted Via: Web
Date Sent: 2017-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After two years of being in Court and asking this bank to give me a modification they are simply not budging. I live in the property with my XXXX young kids. I work two jobs to provide my kids. The bank wants me to pay {$5400.00} every month which can go on forever. How can a bank ask you to pay that much knowing I have to raise my kids on my own and survive and pay for food and utilities. I am not getting child support from my ex-husband, He caused this mess but I have been trying to fix this. I do n't think XXXX XXXX XXXX is showing good faith knowing I paid them from XX/XX/XXXX to XX/XX/XXXX {$5300.00} each month for a total of {$21000.00} my savings. So what am I suppose to do now. I have depleted my savings. I can pay a mortgage payment of XXXX but not XXXX. I am asking for some help to reason with this bank. You reached out to them last and asked them t resolve it but there resolution is giving me the same repayment plan of {$5300.00}. I am having a hard time understanding why nothing is being done to stop this bank from asking a single mom to pay so much to foreclose on her home in a few months. I 've done my part and proven to them I can do this. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11419
Submitted Via: Web
Date Sent: 2017-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-05
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: There is no loan no Valid Contract with SPS, it is null and void for forgery with loan originator XXXX XXXX XXXX OUT OF BUSINESS, and also stealing social security number to defraud go to the fed window by loan originator which there was no disclosure on this. THERE ARE SEVERAL ARREST WARRANTS OUT FOR XXXX AGAINST SELECT PORTFOLIO SERVICES, AND MANY OTHERS. XXXX YOU ARE NOW LIABLE TO ME FOR 10 YEARS OF SUFFERING ON THIS FRAUD AIDING AND ABETTING TO ALL THE OTHER PARTIES INVOLVED. THERE ARE MANY. XXXX ARREST WARRANTS SO FAR. ALSO A DEFAULTED BILL AGAINST XXXX. THERE IS NO VALID CONTRACT WITH XXXX XXXX, XXXX XXXX XXXX XXXX. YOU CA N'T SELL SOMETHING YOU DO N'T OWN. IF YOU DO N'T BELIEVE ME JUST TRY ME. FINAL NOTE ALL ILLEGAL DEBT IS TO BE WRITTEN OFF VERY SOON LEAVE ME ALONE AND MAKE SURE YOU HAVE A WET INK CONTRACT WITH ME PER FEDERAL LAWS BEFORE YOU THREATEN ME AGAIN.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92530
Submitted Via: Web
Date Sent: 2017-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A couple years ago I was loosing my house I had a first and a second. I did a modification with a young man i cant remember his name. I was verbally told that the first would be modified and that the bank erased my second. I have not paid on the second for years, I 100 % thought that the second was erased because I have not received ANY paper or call or anything about that second ever since the modification. Well recently i got my self in trouble again and I was working with a Real estate agent, he told me we needed to do shortsale so I submitted my paperwork. After a few months XXXX came back and responded that they denied the shortsale because the property had equity and that the balance was XXXX Just like the modification had mentioned. So I decided to sell the house like a normal person would. Well when escrow was looking into the file they asked XXXX regarding the XXXX. XXXX took days and even couldnt find the loan. Finally they gave me payoff for the first and then gave me a payoff for the second. I could n't believe it, I have not heard a peep about the second at all and now XXXX comes out stating that they found the XXXX. I think its odd since the attached modification paperwork states my new loan balance and I was told by the lender that my second was wiped out. Evidence that they have not made contact in years regarding the second and it doesnt even show up in my credit report! Well I didnt know who to contact since XXXX sounds lost when i call them they couldnt even find the second on their system until days later or weeks in the case of the short sale.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91343
Submitted Via: Web
Date Sent: 2017-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had a mortgage with XXXX XXXX since XX/XX/XXXX and XXXX bought the loan servicing agreement from XXXX XXXXXXXX in XX/XX/XXXX according to my records. Since XX/XX/XXXX, we have had a dispute with XXXX XXXX and subsequently XXXX which has never been resolved. On XX/XX/XXXX I sent 96 pages by fax to XXXX XXXX from a local chase branch with proof of payments. I have a receipt for that fax. They never responded. My son, wrote a letter to them in XX/XX/XXXX outlining our dispute for payments not credited in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have sent them proof of missed credit for payments and excessive escrow charges to my mortgage account from their payment history which they told CFPB they had submitted to me as a resolution for the problem. The problem has never been solved. XXXX XXXX and now SPS who bought the servicing contract on my loan, has never addressed the proof of payments that I have submitted to them. The payment history from XXXX which they sent to me, clearly shows excessive capitalization to my mortgage account of {$170000.00} since XX/XX/XXXX. In reconciling these charges, I have discovered that the amount of {$100000.00} is owed to my mortgage account since XX/XX/XXXX which has not been credited. As stated above I sent 96 pages by fax from a local XXXX branch to them in XX/XX/XXXX which XXXX and now SPS has never acknowledged. They have never acknowledged receipt of this proof of payments to substantiate my claim. Therefore I am requesting a complete review of my account which includes crediting the payments I have submitted and acknowledging the excessive escrow charges made to my account which is shown on the XXXX payment transaction hiostory. I submitted a prior complaint to the Consumer Finance Protection Board on XX/XX/XXXX and the complaint number is # XXXX which you stated the company has submitted a reply but this reply is not correct or acceptable to me. They may have responded to my complaint to your agency dated XX/XX/XXXX. But they did not address the problems of the missed payment credits nor the excessive accrued interest payments and escrow charges made to my mortgage account as evidenced by the XXXX Transaction payment history and the proof of payments I sent to them in XX/XX/XXXX. Lately SPS sent me a Cancellation of Debt Notice for {$210000.00} dated XX/XX/XXXX but according to the SPS payment history they only excused {$71000.00} from the Deferred Interest Balance. The notice they sent to me or {$210000.00} is erroneous and I have sent them many letters requesting that they sent a corrected statement which they have not done. This notice has tax implications and the amount stated on it is not correct and it must be corrected. I am asking you to please reopen this case and it has not been resolved in a correct way to reflect my payments that were not credited when it was a XXXX mortgage and excessive escrow charges for taxes and insurance. Respectfully Submitted, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94803
Submitted Via: Web
Date Sent: 2017-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our original Loan was XXXX after a couple of years of going back and forth and holding the Mod for a number of unfounded excuses they finally agreed to the DOJ/Mod but before anything could be done XXXX Transferred my loan to SPS on XX/XX/XXXX after a few months of the same with SPS we were finally sent a DOJ/Mod approval on XX/XX/XXXX we made our 1st initial trial payment and noticed that the amount of salary that was used to calculate my salary was wrong at more than double my true salary on XX/XX/XXXX we wrote to SPS and advised them of the issue the SPS rep assured me that i had the wright to dispute but to not stop making the other 2 trial payments after about 2 moths after I paid the final trial payment I was told the investigation was complete and it was correct under the advisement of the SPS rep I was told that I could simply refuse the DOJ/Mod and start a new one since I could not accept the first one because if I had accepted this I would be committing perjury and Fraud a my salary has never been {$10000.00} monthly. on XX/XX/XXXX I sent in my XX/XX/XXXX XXXX XXXX XXXX and on XX/XX/XXXX I called SPS and was told once more by the SPS Rep that if I did not agree I could dispute this once more on XX/XX/XXXX I received a letter to inform me that since on XX/XX/XXXX I did not agree then I could not qualify for the DOJ/Mod principal forgiveness program, I received foreclosure documents and my Lawyer has been able to stop the sale twice but I just find this very fishy that I was approved at a higher salary which was not true but at the corrected one I did not qualify for, I believe this is Fraud and it needs to be investigated to prevent this company to do this to anyone else even if I have to loose it all I will keep voicing my right as I did everything that was asked of me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33185
Submitted Via: Web
Date Sent: 2017-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: i : reported identity theft of my name and social security number to Police as well as to FTC, see attached. XXXX XXXX XXXX ( XXXX ) seems to have hired robo signers and others to forge my signature on a fabricated note and claimed that i : borrowed monies from it, when i : never did. i : demanded numerous times from XXXX XXXX XXXX to make the presentment of that promissory note that it claimed i : signed [ when i : never did ], while XXXX XXXX XXXX and its Agent ( s ) Principle ( s ) Co Parties claimed that XXXX has in its possession the promissory note that i : allegedly signed, but it never did present that to me. Through extortion and racketeering acts and coercion, i : was forced to sell my unique private property, the alleged servicer Select Portfolio Servicing stole my monies from the proceeds of the sale and is refusing to return my monies. In addition, later i : found out that after the close of escrow, XXXX XXXX XXXX and its co parties agent ( s ) principle ( s ) have sold my note to other entities, as of almost 1 year ago [ the date that i : researched it using ABSNET ], it shows that i : owe in excess of {$120000.00} to unknown entities even though XXXX XXXX XXXX/SPS has filed for release in county recorder due to their being paid in full [ which is really theft of my assets ]. So not only, they are not returning my monies at TILA section 1635 et. seq, indorsed by all three branches of the government to wit : by the president, the congress and the SCOTUS unanimous decision : XXXX v. Countrywide Home Loans Inc., XXXX XXXX XXXX XXXX XXXX Cir. XXXX XXXX cert. grantedXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX Docket No. XXXX SCOTUS Unanimous decision XXXX XXXX, XXXX, Author : XXXX XXXX XXXX, Reg. Z. by Federal Reserve, 12 CFR 226.15 ( d ), ( 1 ), ( 2 ) and ( 3 ) but also it seems that they have sold my note to other parties and claiming losses on those to obtain additional default insurance from various insurance companies while claiming that the alleged loan was paid in full when my home was sold, they recorded that closure in county recorder, on XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95070
Submitted Via: Web
Date Sent: 2017-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi my is name XXXX XXXX. Im having some issues with my servicer Select Portfolio Servicing. Recently I have mailed in my for a loan modification Request for Mortgage Assistance form along with all the necessary documents that are essential to having a complete packet. I called SPS on XX/XX/XXXX at XXXX spoke with a representative asked them whats the status and they told me that they have received the complete Request for Mortgage Assistance packet and its under review but they also said that they will still continue with the foreclosure sale scheduled for XX/XX/XXXX. They will be violating my California Homeowners Bill of Rights Act if they proceed with the sale while having a complete full RMA packet. They still are proceeding to sell my home. I have sent over to them a Complete RMA package and SPS even acknowledged that they have received a Full Complete RMA package. How is this possible that proceeded with a foreclosure of my home when they have a Full Complete RMA package?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95691
Submitted Via: Web
Date Sent: 2017-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Original Complaint : ( Updated Complaint Discussed After, Below ) My Name is XXXX XXXX and the loan number with your company is XXXX. My loan was recently sold to you from XXXX XXXX. XXXX XXXX sent me a letter in XX/XX/XXXX informing me that my escrow was short XXXX. I had the option of including this as part of my payment or the option of paying the {$540.00} and my payment would be {$860.00}. As in the past, I opted to pay in full the {$540.00} and have my payment at {$860.00}. I mailed the check in on XXXX/XXXX/XXXX, 10 days prior to the XXXX XXXX due date. XXXX said they did not process the payment because my loan was sold and that the check was being mailed back to me. However, as of today, I still do not have the check so I placed a stop payment on the item. This morning, I spoke with one of your representatives and he told me my new payment of XXXX in your records had nothing to do with escrow which is completely not true. I have the letter giving me the options and your representative still refused to acknowledge this fact. Also, my loan is under a modification and I do not see the break down of the deferred amount on the loan information at SPS. I am paying interest and principal on approximately {$68000.00} of the {$390000.00} ; the remainder is deferred. Your system only shows the {$390000.00} with no break out of the modification amount. I need this corrected immediately and I need to pay the escrow amount of {$540.00} and my payment of XXXX as well. Your company needs to fix this today so I can get my payment back on track and up to date. I am also attaching the notice from XXXX that gives me the option of paying the full escrow amount with a new payment of {$860.00}. You can see the option portion at the bottom of the first page in the Escrow Shortage Payment Option. I did everything right and XXXX and SPS are the ones falling short here. I want this expedited and corrected. I have paid my mortgage consistently on the 16th of each month because I get paid on the 15th and this is the first time in years my payment is late and I am more than upset today. Please contact me as soon as you have this issue resolved so I can make my payment. You can reach me at XXXX. Update XXXX XXXX, XXXX : Yesterday, I received a check in the mail from SPS for {$520.00}. This apparently is due to an escrow overage, even though I just paid over {$500.00} in XXXX because there was a shortage - this makes no sense. See original complaint above. At approximately XXXX this XXXX I was speaking with a representative from SPS and explained that my payment still shows {$900.00} when is should be {$860.00} and that I had been assured this would be corrected before my XXXX payment was due. After explaining the complete nightmare for the past two months, SPS disconnected me. Of course, nobody called me back. I called again and spoke with another representative and he said my payment would not be {$860.00} until XXXX XXXX and that I had to make the payment of {$900.00} for XXXX or incur a late fee. I told him that that was wrong, and my payments are {$860.00} based on the escrow shortage I paid recently. I explained again, for the 10th time, that the whole reason I paid the shortage was to keep my payment at {$860.00} which was an option on my coupon payment. I explained that this had already been addressed numerous times. So you can imagine my surprise at receiving basically the same amount back for an escrow shortage that I paid less than 30 days ago. Also, I filled out the paper work for automatic deduction only for the amount of {$860.00}, not {$900.00}. I will incur a late fee if I do n't pay the {$900.00} according to one of the representatives I spoke with this morning. I kept trying to explain that I paid the escrow shortage to have my payment at {$860.00} and I submitted the documents from XXXX XXXX XXXX which stated my options. The second representative that I spoke with said my loan is no longer with XXXX XXXX and that I am a customer now of SPS effective XXXX XXXX, XXXX. I told him he was wrong on that and I was a customer effective XXXX XXXX, XXXX. He did not care XXXX bit about listening to what I was saying and just kept on saying I had to pay {$900.00} for XXXX XXXX. Today, both representatives kept talking over me even when I asked them stop talking and listen to what I was saying. I did not understand why I was required to pay for the escrow shortage to keep my payment at {$860.00} and then less than a month later I get a check back for approximately the same amount. Why not just keep it and apply the small portion to the XXXX payment. I really do n't understand what is going on, but I am not paying {$900.00} in XXXX when clearly my payment is {$860.00} and I have not authorized SPS to deduct anything from my account but the {$860.00}. However the second representative I spoke with said the full payment of {$900.00} will come out of my checking account. I said it better not, because I only authorized {$860.00}. I asked to speak to a manager and he just kept talking and talking and talking even though I was yelling at him to stop and listen to me. He would not let me speak at all and refused to let me speak to a manager. Never in my life have I been treated with so much disrespect from a company where I am the client. This company has already lied to me numerous times and they lie to me again today. I am ill and the last two months have been so stressful for me because of these employees at SPS. The only employee who showed any intelligence and knowledge was XXXX XXXX whom I spoke with in mid XXXX. He took my payment of {$860.00} and my escrow shortage and said the correct payment amount should be reflected by XXXX. But now because they did an escrow analysis I have to pay more money for XXXX only and then the payment will drop to the correct amount in XXXX? The {$900.00} should never have been the amount of payment in the first place so how can the force me to pay that amount for one month before the payment is corrected in XXXX? This makes no sense at all. I want my payment to reflect the correct amount of {$860.00} as promised by SPS by XXXX XXXX. I also want the upper management and the CEO to train their staff to listen to the customer without constantly talking over them and demeaning them. The calls were recorded so they hear how their employees treated me. It 's just terrible. All I have asked for the past two months is fix the payment amount and they simply wo n't do it and want to keep forcing me to make a payment that is not correct. SPS is absolutely the most horrible company I have ever had to deal with.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95403
Submitted Via: Web
Date Sent: 2017-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A