Date Received: 2017-09-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello, I Received one letter from XXXX XXXX XXXX at the end of XX/XX/XXXX states the Mortgage is transferred a month ago, to XXXX XXXX XXXX from previous lenders : XXXX XXXX XXXX In the letter sent by XXXX XXXX XXXX the principal Balance of the loan is : {$340.00} of which is not matched. On XX/XX/XXXX, my principal home loan was XXXX as recorded by XXXX XXXX XXXX lenders. Also, one payment dated XX/XX/XXXX for XXXX is posted for a loan payment, Since XXXX XXXX XXXX [ ownership ] assign to XXXX XXXX XXXX as a new servicer supposedly is posted in their account number : XXXX. In advance I am attaching a document from my exiting modification on XX/XX/XXXX from XXXX XXXX XXXX Also, a history of the recently Payment made to the previous servicers including statements from them [ XXXX XXXX XXXX and XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing is my mortgage servicer and I have requested a 3-month forbearance on my mortgage. I live in the state of Florida and my area in XXXX County is under a Major Disaster Declaration that was declared on XX/XX/2017. The mortgage company sent me an approval for a forbearance however, they are requesting a balloon payment in the amount of {$5800.00}. I truly feel as if the bank is setting me up for failure. My family and I had to evacuate our home and when we returned we were without power for a total of 9 days. I did sustain damage to my roof and contacted my insurance company and because they are so behind in claims my adjuster has not come to my home as of yet. I lost all of my food in my fridge and freezer. When the power came back on I had to pay an electrician because some of the power did not come on in other areas of my house. My family and I could not remain in the home while the power was out as temperatures reached between 85 and 90 degrees.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX and I had my mortgage thru Select Portfolio Servicing. My XXXX unexpectedly passed away XXXX years ago and it has been a struggle to pay my mortgage ever since. I contacted Select to discuss a XXXX XXXX Pay. I was advised that this was an option and I needed to write a handwritten letter, provide proof of funds and make an official offer to payoff my mortgage. I owed approximately {$160000.00} at the time. My first offer was {$120000.00} and I was advised to make another offer. We asked Select to advise what amount we should consider, however they would not. I offered {$120000.00} and this was rejected. Select was contacted again and we were going to make an offer of {$140000.00}, however I was advised that since my home appraised for {$210000.00} and I owed only {$160000.00} XXXX approximately ) that a the full amount is all that would be accepted. Select recorded all phone conversations discussing this mortgage. I paid off the full amount after being advised this. This process took several month all along Select was collecting approximately {$1300.00} per month in interest on my mortgage. I have limited funds and am trying to pay off all my debts accumulated since the loss of my XXXX. I feel this practice was deceptive as if there was no intention of taking less than the full amount owed that should have been advised immediately saving me months of interest. We originally borrowed approximately {$210000.00} in XXXX and have payed XXXX XXXX interest the entire time. After paying off this mortgage I have given select over approximately {$600000.00} on a {$210000.00} loan. During this entire process they have not assist, modify or work with me any way whatsoever on my mortgage.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28602
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On or around XX/XX/XXXX, I applied for a short payoff of {$130000.00} with my mortgage Servicer Select Portfolio Services. I was notified a few weeks later that my request was denied. I called and was advised that I can file an appeal which I did. I filed the appeal on XX/XX/XXXX, but this time received a modification which is only saving me {$50.00} per month. This is the reason why this plan the mortgage company has for me is not working. The amount of outstanding balance is {$180000.00}, the adjustable interest rate is 10.25 % and my payment is {$1900.00} per month. The property appraisal which was recently conducted by the mortgage company is {$130000.00}, this means, I am {$46000.00} in the hole. Select Portfolio Services does not do refinances so they can not help me in this area. I applied for a refinance with another mortgage company which offered me a FHA 4.00 % fixed rate of interest with an approximate payment of {$1000.00}, this is a savings of {$870.00} per month. The only thing that is preventing me from getting this refinance is the loan to value of the house. I know I should not have signed the original loan but, my husband and I were senior citizens and did not fully understand that the rate was going to get so high. We had to file a chapter XXXX which got discharged a few months ago in order to keep the house. My husband XXXX who is also on the loan is XXXX years old and working FORTY hours per week as a XXXX XXXX just so we can pay the mortgage. Lately, his health has not been good and within the next six months, the doctors advise him that he must stop working. I am XXXX years old, have some health issues also and is getting ready to retire in XXXX of next year. After retirement, we can not afford to keep this house with this same payment. We are older and would love to stay in the house since it is custom made for us. It is hard as senior citizens to pack up and move. We are trying to keep the house, but is in desperate need for your help. We were senior citizens when we refinance this house and should have never been given such a high interest rate, this is predatory lending, we were definitely taken advantage of. By doing a short payoff, we can get a much lower interest rate which will in turn lower our payment by {$900.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-26
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I was notified on or around XXXX XXXX, XXXX, by a letter from XXXX, XXXX, who at the time was the servicer of my mortgage loan, that this loan has been sold to and obtained by SPS/Select Portfolio Servicing., Inc. , located in XXXX XXXX XXXX , Utah . I was told by XXXX , XXXX, I would be contacted by the new servicer directly with information regarding the handling of my loan and were payments were to be sent. XXXX provided me with contact information for this new servicer and reached out to them directly via telephone to get a statement and additional information on how my payments would be handled. On or around XXXX/XXXX/XXXX I received the requested mortgage statement which I am in the process of sending in the required payment. This Company says they are a servicing company for my mortgage, however, the several calls and phone messages that have been left at my home number the messages indicate this is a debt collector. I am taking issue with this especially since my loan is current according to the conditions of this transition period. Are they a loan servicer or a debt collector, I resent the calls which have been frequent especially since this is a newly purchased and transferred loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 851XX
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: MY HOME IS BEING FORECLOSES IN XXXX CO.XXXX XXXX XXXX WITH A FRAUDULENT ROBO SIGNED ASSIGNMENT. THE ASSIGNMENT WAS CREATED AFTER THE CUT OFF DATE OF THE TRUST. XXXX XXXX IS THE TRUSTEE FOR THE HOME EQUITY ASSET TRUST 2006-5 HOME EQUITY LOAN TRUST FOR THE CERTIFICATES HOLDERS. THIS TRUST WAS CLOSE WHEN THE ASSIGNMENT WAS CREATED. I SENT A QWR AND DEBT DISPUTE LETTER TO SELECT PORTFOLIO. THEY CLAIMED THEY COULD N'T TRANSFER MY CALL TO THE OMBUDSMAN DEPARTMENT.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30094
Submitted Via: Web
Date Sent: 2017-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been working diligently with Select Portfolio Servicing to preserve my home since XX/XX/XXXX. I applied for the request for mortgage assistance ( RMA ) on XX/XX/XXXX. The process was 3 months, and I was denied the RMA. At one point, I waited for over three weeks to get a response from my relationship manager, XXXX XXXX ( **email dated XX/XX/XXXX ). I work closely and regularly with XXXX ( **emails titled My email Correspondence XX/XX/XXXX- XX/XX/XXXX ). The emails will show my due diligence and the lack of communication from SPS, to genuinely assist me in preserving my home. At the same time, I was receiving a barrage of mailings daily from SPS ( **email dated XX/XX/XXXX ). I sent an email to XXXX stating this was redundant, causing confusion, and stress with no response from her. In addition, I sent an email ( **dated XX/XX/XXXX ) asking about these erroneous charges to my mortgage account. I sent an email ( ** dated XX/XX/XXXX ) asking why a {$100.00} pyt. I made in XX/XX/XXXX was not applied to my mortgage and why there was a {$15.00} fee, and XXXX explained the fee is for a drive by. They are aware I am living at the property. I sent email ( **dated XX/XX/XXXX ), because I did not receive a scheduled call from XXXX . I received two mailings ( **XX/XX/XXXX & XX/XX/XXXX ) and a call about an outreach event in XXXX XXXX . I informed the caller, my RMA was denied in XX/XX/XXXX. I received a certified letter from SPS ( **XX/XX/XXXX ). I have returned every message/call I received promptly. I emailed XXXX ( **XX/XX/XXXX ) about harassing phone calls ( XX/XX/XXXX & XX/XX/XXXX ) about my account being in default. I informed the SPS Rep. that I have been in close contact with XXXX. I sent an ( **email on XX/XX/XXXX ), questioning why my {$600.00} pyt. was not applied to my XXXX statement. I received another call ( **XX/XX/XXXX, XXXX XXXX ) after I filed a complaint regarding these calls. I informed the Rep ( XXXX ) I was working with XXXX. The Rep informed me, my acct. was on auto dial And, If I remove my number, there wouldnt be able to contact me. She questioned me about my intentions for the property. In addition, I have received three SPS letters ** ( Add Date ) The {$600.00} and {$300.00} payments were not automatically applied to my XXXX and XXXX payments on my Mortgage Statement ( ** XX/XX/XXXX ), as I was informed by XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2017-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX, XXXX Our home ( that was being serviced by XXXX home loans ) was severely damaged by XXXX wildfire in XXXX XXXX XXXX. We worked with XXXX to get our home repaired during this process, we received insurance checks that were made out to us and XXXX XXXX Loans. XXXX was the servicer at the time and had strict protocols in place that we needed to submit our checks to them, make our mortgage current and they would release funds back to us. XXXX XXXX we paid our mortgage up to date from XXXX XXXX to XXXX XXXX. We wired the funds to XXXX. XXXX then released two checks to us in XXXX XXXX for rebuilding of our home. XXXX also sent out inspectors as we finished different levels of the rebuild. Each time the inspector signed off XXXX would reimburse us. Warning us that unless our account was current the checks would be withheld. We received another check in XXXX XXXX and we received the final inspection approval from inspection company which was submitted to XXXX. We received one more checks with XXXX still missing from our total of checks submitted to XXXX of XXXX. We had records on XXXX and we show they returned XXXX I asked XXXX to apply in XXXX XXXX the remaining money to our principal balance to reduce our home loan from XXXX to XXXX and reverse the charges, fees and other money that had been attached to our account. I assumed this was done and we moved forward. XXXX then sold our servicing to other servicers who told us each time that we were delinquent going back to XXXX XXXX. I then would get copies of the checks, chase insurance reimbursment policies and I would then ask them to return the servicing to the original creditor. We had numerous companies that I had to fight with over this file Each one reporting us as delinquent, violating the law and our rights. We have now endured over 9 years with false and erroneous documentation on our account. XXXX servicing took over our file XXXX and we have been in a battle with them, providing the copies of the checks front and back, proof that XXXX signed off on additional checks being paid to third party vendors ( which according to their insurance regulations anything over XXXX would have to be approved in writing ) I provided those checks to XXXX 11 times. When they finally claim they received they went back to XXXX who says they cant locate or read the documents. My insurance company has sent the documents to XXXX as certified true and they are clearly deposited into XXXX home loans account. This XXXX has never been applied and if it had been my account would never have gone to default or foreclosure. This erroneous reporting has caused us to pay higher fees and lowered our credit score by over 250 points. Its shows long term delinquency. I have lost other properties because i could not refinance To make matters worse XXXX last year approved us for HARP repayment program which we accepted. I disputed the amount of XXXX I wanted the amount to be the XXXX that it should have been at the time that we submitted our money. Drastically lowering our payments or to at least put the amount to XXXX the amount of the principle the day of the fire. Since everything is related to the fire scenario. I did not want to accept the HARP with the figures that show over XXXX owed on this debt. This file over the last 9 years has accrued closed to XXXX interest and fees. I was not willing because I have disputed this over and over again wanted to affirm a debt on this file. I wanted to accept the HARP loan modification and wanted a supplemental document that the almost XXXX in fees and interest were in dispute. XXXX refused to work with me failed to respond in writing to my appeal. When I worked with them again they now sai that the timeline had passed for the governments program. I find it unfair and immoral for this company to want me to release my claim for my disputes. The governement HARP program was to assist us so we could get the account current, pull it out of default and foreclosure. XXXX says that they can not read the checks which I have submitted. I am now going to lose my home to foreclosure and I am asking for assistance. XXXX and XXXX have conspired to try to take my property knowing that they can not account for over XXXX in missing funds. XXXX has to accept responsibility for their actions. 1 ) They can not claim they do not know where the money is? 2 ) Not be able to answer questions on how they release funds to us when their policy says no funds will be released if the mortgage is delinquent. They claim I was delinquent from XXXX XXXX They issued checks in XXXX XXXX, ( two checks back to me XXXX we would have been 60 days delinquent. They then issued a third check in XXXX XXXX which would have been 480 days delinquent. This is absurd. We were not delinquent 3 ) Review the wires and checks to find the missing funds, XXXX XXXX and XXXX XXXX Give us time to find the actual wire transfers that show funds being wired. I believe these funds may have been applied to another account on another property. We are asking XXXX to review all incoming checks and wires to fully investigate this. XXXX ) They authorized the release of funds to third party vendors and to us that was above XXXX they would not have allow this if we were in delinquency. Please have XXXX tell XXXX to stop the foreclosure until its fully investigated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2017-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern, I have been completely mislead, ensnared and DEFRAUDED in regards to applying for a loan modification with my mortgage servicer SELECT PORTFOLIO SERVICING - in every way possible. I am escalating this matter to you with hopes that you may lend some assistance in resolving this matter EXPEDITIOUSLY as my home is in risk of foreclosure. I have a loan that was sold/transferred to XXXX from XXXX XXXX XXXX late last year. Prior to the sale/servicing transfer, XXXX XXXX XXXX approved my family for a loan modification on our home after the interest rate jumped from 2 % to almost 7 % ( which my family could not afford as our payment almost TRIPLED! ). As my family received this loan during the peak of the mortgage meltdown - we are just now discovering that we are in a predatory loan. At any rate, upon approval of the modification I was informed that I would receive new loan documents in the mail. However the only documents that I received were documents stating that XXXX would be my new servicer. During the processing of that modification I mailed/faxed over 100 documents and made over 60 calls over months of correspondence with XXXX. After that very arduous process, I was told that I would need to complete the process ALL OVER AGAIN with XXXX because they continuously " lost '' documents in the process. I diligently conceded..and proceeded to produce updated versions of all of the documents that I previously provided the former servicer ( please refer to the timeline below ). Once all of the documents were produced, I was informed that everything had been received and that my documents were under review for a modification ( XX/XX/XXXX via XXXX XXXX ) and I should expect a response in 30 days. However, when I called back in to check the status on XX/XX/XXXX, I was informed that my modification had been denied/closed because I WAS MISSING ONE DOCUMENT. From there our home of more than 10 years was in jeopardy of a foreclosure sale over that ONE document that was never initially told to us was needed. And that was later discovered that they had in fact received ( per fax confirmations ). I spoke with a supervisor ( XXXX XXXX ) on XX/XX/XXXX whom informed me that the XXXX is reopening the modification process since you were in receipt of the final document. On XX/XX/XXXX, another supervisor in the Ombudsman department ( XXXX XXXX ) informed me that he had also requested for the process to be continued considering I had provided all of the necessary documentation. The modification request was reopened ( XX/XX/XXXX via XXXX XXXX ). All of the reuquested documents had been received by XXXX, and I was told to wait for further review of the documents for the modification to process. After corresponding a few more times after that and supplying a few more documents I was told everything was set to move forward. However, after contacting XXXX in regards to my modification status, I was told that after all of the work we 've done to process the modification there was " suddenly '' a PSA restriction that was preventing approval ( XX/XX/XXXX XXXX XXXX ). And that the investor ( XXXX XXXX - of which also has a history of predatory lending ) does not offer ANY hope retention alternatives for ANY of it 's clients. After everything that we had been through to assure that everything was in place for the modification here was yet another roadblock. At this point we had applied for a modification over SIX TIMES!! XXXX and ( XXXX XXXX - XX/XX/XXXX ) informed me to submit a formal request to you and the Ombudsman department asking for a thorough review of my families situation, how our request has been handled ( or lack thereof ) and requesting to have the foreclosure date cancelled and the PSA restriction lifted as to further explore our home retention alternatives ( I was told we can explore the modification further or a repayment plan etc ). I have spoken to several advocacy groups who are confused as to if there was a PSA restriction how I was able to get a modification in XX/XX/XXXX or why I was refused the access to this documentation of this claim. My family and I would like to not only stay in our home which we have lived in for over 10 years, but work out a reasonable payment arrangement that is not double or triple what we were previously paying comfortably as it has hiked to after our interest rate rose from 2 % to 7 % with the predatory loan terms that we are currently on. It is my understanding that Georgia is a non judicial state and you as my lender/servicer has authority over the sale date. Thusly, I am reaching out to you with the belief that you can assist in this matter EXPEDITIOUSLY so that I DO NOT HAVE TO SEEK A BANKRUPTCY resolution and we can continue to honor our obligation respectfully. Thank you in advance for your immediate assistance and guidance through this VERY troubling matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30060
Submitted Via: Web
Date Sent: 2017-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I, along with my advocate from the Office of Congresswoman XXXX XXXX, has asked that XXXX contact me by mail only. Since making this request numerous times, XXXX has stated in their most recent letter the numerous attempts to contact me by phone and most recently resorted to using intimidating and aggressive tactics such as posting mail on my door indicating a Notice of Default and listed a Trustee 's sale date of XX/XX/XXXX In the last few correspondence submitted through the CFPB, requests were made asking XXXX to provide dates in the month of XXXX for me and my advocates to come and review files in XXXX headquarters located in XXXX XXXX XXXX, Utah. The most recent letter received by XXXX neither specified a date nor acknowledged the requests. A month 's notice is required by my employer before consideration can be given for time-off requests. Hence, I need to submit a request as soon as possible and subsequently secure travel plans. Additionally, the issues raised in the letters are not redundant but instead seek to compel XXXX to submit valid supporting documentation to support their erroneous claims. Copies of Assignments from the County Recorder 's Office provided by XXXX do not indicate the transfer of any rights to XXXX. XXXX XXXX name appears nowhere on the documents. Instead, XXXX repeatedly refers to a Trust ( XXXX ) that closed in XX/XX/XXXX, according to the IRS, The Security and Exchange Commission, XXXX XXXX and the State of XXXX Division of Corporations where the Trust was registered and terminated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2017-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A