Date Received: 2018-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Select Portfolio Servicing is foreclosing n my house on XX/XX/XXXX. I just received an Ordinance Violation for disrepair of the roof. SPS has held this money since XXXX hey have not worked out an amicable repayment on my mortgage. I am currently on unemployment and recovering from XXXX. With the original HAMP/HARP/their loan modification program, I submitted the paperwork in a timely manner. As they requested I called every two ( 2 ) weeks. I was told their was a " computer issue '' and they could not produce the documentation. Their ombudsman stated there was no computer issue. My mortgage went from $ XXXX to over {$700.00} then up to over {$900.00} per month including insurance. I wanted to obtain my own homeowners insurance but since SPS would not release the fund for the claims, no other insurance company would insure the house. I am being forced to move from my home by the end of XX/XX/XXXX. Due to my current health conditions this is virtually impossible and may put my life at risk.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 15102
Submitted Via: Web
Date Sent: 2018-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This short sale was submitted 186 days ago as a COMPLETE packet with valid offer of {$580000.00} which is in comparison to the BPO. SPS 's underwriting dept continues to ask for things they either have or do not need. Specifically they asked for a 2nd lien payoff statement, which I provided about 3 months ago. I was told they had an issue that it didn't include the property address, I explained it wont have the property address because it is attached to the borrower, not property as it is a credit card judgement lien. They then said that it would have to be remove from sale proceeds as they only pay mortgage liens, fine. I removed it. THREE MONTHS LATER underwriting is asking for a payoff statement again despite already resolving this. I have explained this to 11 people and they all understand at SPS ( customer service and supervisors ) they say they will send a message to underwriting to explain, they do yet UNDERWRITING continues to request non applicable payoffs BECAUSE THEY WONT PAY THE JUDGEMENT LIEN. This is just one of the many unnecessary delays this short sale file has endured.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Complaint # 1 - Failure of Select Portfolio Services , Inc. ( SPS ) to comply with NY Real Prop Actions L 1304 ( 2016 ) with regards to required proper notice as it specifically relates to a Subprime Home Loan. " Notwithstanding any other provision of law, with regard to a high-cost home loan, as such term is defined in section six-l of the banking law, a subprime home loan or a non-traditional home loan, at least ninety days before a lender or a mortgage loan servicer commences legal action against the borrower, including mortgage foreclosure, the lender or mortgage loan servicer shall give notice to the borrower ( s ) at the property address and any other address of record in at least fourteen-point type which shall include the following ... .. '' The 30 year interest rate for a mortgage in XX/XX/XXXX ; the year the loan was originated was 6.32 %. The interest rate charged at the time of origination exceeded 9 %. Complaint # 2 - Failure of Select Portfolio Services , Inc. ( SPS ) to fully respond to legitimate requests for information - XXXX XXXX XXXX. Specifically, SPS did not respond to the inquiries to the following : 1-Whether there is a pending or planned foreclosure proceeding ; 2-Sufficient proof of debt as requested on XX/XX/XXXX ; 3-If the account is registered with XXXX, state its MIN number ; 4-Copies of ALL endorsements, recording, allonges or other indicia of all transfers since note was signed. Specifically, with regards to XXXX XXXX XXXX, per notification on XX/XX/XXXX and XXXX XXXX XXXX XX/XX/XXXX by XXXX XXXX XXXX XXXX, XXXX, per notification on XX/XX/XXXX. 5-The date your firm began servicing the loan and any previous servicer ( s ) of this loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Dear Sir/Madam : I do have a current ( Pending Complaint ), CFPB # XXXX, against Select Portfolio Servicing , Inc., ( SPS Inc. ) that I desire to have dropped by CPFB. That complaint is/has been on-going since XX/XX/. I have now asked the Bankruptcy Attorney ( XXXX XXXX XXXX ), to handle any further issues involving the home/mortgage in dispute, that was Abandoned/Turned back into XXXX XXXX XXXX, in XX/XX/, and that IRS Form is attached to this request, along with a letter to XXXX XXXX XXXX @ SPS Inc., ( XXXX ) XXXX, Option. # 3. The issues are not complex, the home was abandoned in XX/XX/, XXXX XXXX XXXX, sent out an Appraiser in XX/XX/, an On-site Appraisal was done, Joint Photos of the Property were taken, as I had invested a lot of money into getting the home " Move-in Ready '', including Brand New Heat/Air, and the Home keys were turned over to the Appraiser. I contacted Beneficial Financial and XXXX XXXX told me that the home appraised out for more than the remaining Loan balance and that XXXX would cut me a check and issue a XXXX for the difference to me, once the " Deed In Lieu '' was approved, things went downhill from that point, but XXXX XXXX XXXX, did accept the Keys, and change the Locks to the home. According to IRS Publication XXXX, Abandonment is considered a Sale or Transfer of Property, either way with me having an Approved Bankruptcy Discharge, I had no Personal Liability, and XXXX XXXX XXXX, assumed Libabiliy for that home. Now, SPS Inc, purchased the Property from XXXX XXXX XXXX, and starts to send notice of Requests To Make/Pay Mortgage payments on Property that XXXX took possession on and owns, I promptly notify SPS Inc, that they need to send those notices to Beneficial, and sent them copies of the Bankruptcy Order. SPS Inc, continued, therefore I contacted my attorney and had him send the Bankruptcy Order and Schedules to SPS Inc., they still have continued to contact me, and so the attorney is now has the matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2018-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I started a loan modification with my mortgage company XXXX XXXX XXXX in XX/XX/XXXX. I was having trouble making my monthly payment, I had filed for bankruptcy in XX/XX/XXXX. So I wanted so see if I could have a lower monthly payment through a modification. I sent XXXX XXXX XXXX all the requested documents they advised me they had everything they needed. A month or so went by and I received a letter from Select Portfolio Servicing out of Utah, they are a mortgage servicer, they advised me they were servicing my mortgage and XXXX XXXX XXXX no longer had it or was involved. The letter also stated I was behind on my mortgage payments and I needed to pay {$7300.00} to bring it current.I then contacted XXXX XXXX XXXX and asked them what was happening I asked a representative why Select Portfolio Servicing was now my mortgage company.The representative told me all the loan modification documents I sent to them would be faxed to Select Portfolio Servicing. I wasn't given an explanation as to why Select Portfolio Servicing was now servicing my mortgage. I then called Select Portfolio Servicing and spoke with a representative I told him I was in the process of doing a loan modification with XXXX XXXX XXXX at the time I received their letter advising me they were now servicing my mortgage. I told him, XXXX XXXX XXXX told me, they would send Select Portfolio Servicing all the documents I had sent them so the modification could continue with Select Portfolio Servicing. I then asked the SPS representative if they had received any loan modification documents from XXXX XXXX XXXX. He told me, no, they had not received any documents from XXXX XXXX XXXX and he would contact them asking XXXX XXXX XXXX send SPS all my loan modification documents so the modification could continue. SPS would call me at least once a week and I would call them checking the status of my modification they told me they were still waiting on my loan modification documents from XXXX XXXX XXXX. In the meantime I was concerned about the letter SPS sent me advising me my home could be auctioned on XXXX XXXX and they needed {$7300.00} to bring my loan current which by now is up to {$9500.00} as of XXXX XXXX. I did not want to continue to wait on either XXXX XXXX XXXX or SPS why my loan modification was in limbo. I sought immediate help I went online and did some research and came across a mortgage help company called, Keep Your Home California. I called them and spoke with a representative I explained to her I was behind on my mortgage and I needed help because my home could be auctioned on XXXX XXXX. After talking with the representative from Keep Your Home California and doing a phone interview to see if I was eligible for mortgage assistance she told me I did qualify for help through a principle reduction program or bringing me current on my late fees she said they offer help up to {$57000.00} on behind payments and late fees. She told me to call back and me and my wife would have to do a 45 minute counseling session over the phone a more in depth interview to see what programs would benefit us the best. The next day I called back to Keep Your Home California and me and my wife spoke with a counselor we gave her or financial information, loan payoff amount, current monthly house payment etc. When we were done speaking with her she told us we did qualify for mortgage assistance just as the first representative I spoke with had advised me. The Keep Your Home California counselor told us what documents she needed for us to fax to Keep Your Home California in order to start the process of getting mortgage assistance. The following day we sent Keep Your Home California all the requested documents they asked for there are 3 steps to completing the Keep Your Home California process in order to receive mortgage assistance. As of today XXXX XXXX we are on Step 2, the next Step 3, is where all our information goes to the underwriter. I have kept SPS aware weekly of my situation and that I'm seeking mortgage help with Keep Your Home California I have advised them ( and I never speak with the same representative its always someone different ) I do qualify for mortgage assistance through Keep Your Home California. I gave them all the information in regards to Keep Your Home California. I was advised all the information I gave them would be imputed into their computers I was told by a representative from SPS that they were glad I qualified for assistance. I have recently contacted SPS and advised them I no longer need a loan modification now that I'm through the bankruptcy. I have no bills and I am able to make my monthly mortgage of {$13000.00}. I just need help bringing me current and that's were Keep Your Home California comes in. The process with Keep Your Home California can take up to 45 days. I'm about 3 weeks into the 45 days. I'm hoping SPS doesn't auction my home, it would not make any since seeing how I qualify for mortgage assistance through Keep Your Home California.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93307
Submitted Via: Web
Date Sent: 2018-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted my lender SPS over the phone was told they need 37 days prior to sale to have my file reviewed for loss mitigation/ loan modification assistance, XX/XX/XXXX I submitted all their requested documents on line at the SPS Portal have a third party authorization uploaded with all my income, assets, financials and they did not touch the file until XX/XX/XXXX, when I called to follow up they said the system will not accept any loan modification request that I must re-instate my loan as the sale date is XX/XX/XXXX and there isnt enough time. After being on the phone numerous times they refused to escalate even speaking with a manager in loss mitigations They said I was denied for loan modification back in XX/XX/2017 and I do not qualify for change in circumstances, even though I am self employed my income has increased and I have already filed my XX/XX/2017 taxes and know exactly my income is at least {$1000.00} a more month which could potentially help me get a modification per SPS denial letter from last year I did not make enough to qualify. I am very frusterated as I have been a good paying customer and now that I have had a hardship they do not want to assist and will not even review their protocols to see what exactly their procedures are here. I even wanted to send then correspondence in writing requesting a QWR and it took them over 2 weeks to give me the address for that. My family has lived in this house over 10 years we grew memories here I am a unmarried woman and need help and my income is solely mine and I am confident as a XXXX XXXX XXXX I can start my finacial freedom with my mortgage brought current if they just accept my application for review. I do not know where to turn the sale date of my home is set for XX/XX/XXXX, I think it is unfair for SPS to now do their due diligence to assist me rather keep repeating the same information " not enough time to underwrite a file ''. I have called and asked them to send me true denial letter that I do not qualify but the generic letter they sent me does not state anything except for validating I am calling them for assistance, I need CFP to get in contact with them and turn this around for me so that I can be reviewed for loss mitigation and since the file is complete they should be able to postpone my foreclosure sale date. Please I am desperately seeking help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2018-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-20
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Please see uploaded documents. Select Portfolio Services ( SPS ) is giving false information to XXXX by reporting an account in my credit report as derogatory that is older than 7 years from the date that it FIRST and ONLY time became delinquent ( XX/XX/XXXX ) Please see uploaded supporting documentation. Motion presented BY SPS on XX/XX/XXXX to US Bankruptcy Court of PR case XXXX. Here SPS clearly told the court that the mortgage debt was 71 payments in arrears from XX/XX/XXXX. Therefore 71 months minus XXXX XXXX will give you a date of delinquency of XXXX XXXX, not XX/XX/XXXX as SPS had FALSELY stated to XXXX. Therefore SPS has to remove this account from ALL credit reports and STOP PERMANENTLY from further reporting this account as derogatory on ALL credit report agencies. SPS is in violation of 15USC section 605 ( 4 ). Please order SPS to remove this account from Experian.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2018-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This a a follow up from my last complaint because the company completely disregarded the main issue and request with that complaint. To be clear, this is NOT a request to cancel PMI on my loan. Please do not reply by telling that I am not eligible for cancellation because this is NOT what I am requesting. I am repeating my complaint from last time because it was disregarded. On XX/XX/XXXX, I received my annual PMI disclosure notice from my mortgagor, SPS Servicing, along with my mortgage interest statement. The disclosure properly contained a notice under the Homeowners Protection Act of 1998, that PMI should be cancelled on my account on or after either of the following : ( 1 ) the date the principal balance of your loan is first scheduled to reach 80 % regardless of the current balance or ( 2 ) the date the principal balance of the loan actually reaches 80 %. When I called SPS tonight to acquire about ( 1 ), I was given false and misleading information. I told the customer rep that under the terms of my original loan agreement, that the scheduled date should have occurred 7 years after I first signed my mortgage in XX/XX/XXXX. She first said that they can't give me a date when the loan was scheduled to reach 80 %. She told me that I just have to wait until it actually reaches 80 %. When I told her that her statement contradicted by the notice I received from SPS and also was in violation of the law, she then actually pulled up the actual notice that was given to me so that she could see that the statement she provided over the phone was in error. She then said that because I had modified my loan, then they can't give me a date. I told her that the loan modification doesn't eliminate SPS ' requirement to follow the law and abide by and provide an amortization schedule of when the loan is scheduled to reach 80 % of the balance. The entire time the representative was talking to me, she was also getting guidance from a supervisor. This tells me that both your regular and management employees are poorly trained and not knowledgeable about important laws impacting your business. THIS IS A REQUEST FOR SPS TO ABIDE BY THE LAW AND TELL ME WHEN MY LOAN WAS SCHEDULED TO REACH 80 %. THIS IS NOT A REQUEST TO CANCEL PMI. PLEASE TELL ME WHEN MY LOAN WAS SCHEDULED TO REACH 80 % PURSUANT TO THE HOMEOWNERS PROTECTION ACT OF 1988.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 63139
Submitted Via: Web
Date Sent: 2018-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Complaint has been on-going and not resolved with the Mortgage, first with XXXX XXXX, and then XXXX sold the home, and now SPS Inc, is the Servicing the Mortgage. The latest information/nonsense sent to me from SPS Inc., involves a letter from them to me dated : XX/XX/XXXX. I had asked SPS Inc., to provide me with the Appraisal done by XXXX XXXX in XX/XX/XXXX. SPS Inc., had another Appraisal done on XX/XX/XXXX, using homes in the same area in very poor condition, in order to bring down the price of the Appraisal, from what had been previously done in XX/XX/XXXX. SPS Inc., is aware that the remaining Loan Balance is is lower than the Appraised Value of the XX/XX/XXXX Appraisal, therefore SPS Inc., will owe me the difference, and they are attempting to low ball me, in order to avoid, paying me the balance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2018-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The problems with this mortgage began years ago. To get an understanding of the situation, I must give some background information At the end of XX/XX/XXXX, the XXXX I had worked in for 15 years closed. I had difficulty finding a good paying job. My wifes business partner decided he wanted out. We lost our investment. Our income was greatly reduced. Select Portfolio Servicing was the servicer of our mortgage. We applied for a mortgage modification. Select portfolio advised that was possible provided we meet certain stipulations. We did what we were supposed, but the mortgage was not modified. This was repeated two times. In XX/XX/XXXX we were again told if we made 3 payments the loan would be modified. We made the payments. The loan was modified effective XX/XX/XXXX. But before it was completed, Servicing was transferred to XXXX XXXX. The first statement we received from XXXX showed an amount more than the modification stated. We were both unemployed. We had no choise but accept their word. Effective XX/XX/XXXX servicing was transferred to XXXX XXXX. Again a diccrepancy in balances. The monthly payment increased from {$1400.00} to {$3000.00} then to {$3500.00} then to {$1900.00} in 4 months. We made calls and wrote letters. Nothing happened till XX/XX/XXXX we received a letter the payment was {$1400.00}. We continued disputing the balances. In a letter dated XX/XX/XXXX was a history of our account. We questioned many entries. We received a letter from the President of XXXX that the balances transferred to them were wrong. He sent a Simplified Transaction History ( STH ) for us to use in determing the balance. In a letter dated XX/XX/XXXX he assured us that the STH gave an accurate balance as of XX/XX/XXXX. We used this to develop our own records. Effective XX/XX/XXXX servicing was transferred to XXXX XXXX XXXX ( XXXX ). XXXX added a new item which was not on the prior servicers statement. Each month we wrote QWRs disputing the balances. This went on through several servicers. We wrote QWRs. The servicers would send letters filled with irrelevant statements, but would not address the issues. Several times we wrote complaints to CFPB about it. On XX/XX/XXXX we wrote complaint XXXX against XXXX XXXX XXXX ( XXXX ). In a letter to CFPB dated XX/XX/XXXX XXXX stated they would do a complete analysis and get back to us. We are still waiting. Servicing was transferred to Select Portfolio Servicing ( SPS ) effective XX/XX/XXXX. On XX/XX/XXXX we wrote a QWR disputing the balances on SPS statement dated XX/XX/XXXX. We submitted copies of applicable documents on which we based our records. We submitted copies of the spreadsheets on which we calculated the blances. SPS responded to our QWR in a letter dated XX/XX/XXXX. The said the issues were Service Transfer, Validation of Debt, Origination, Payment History, Corporate Advance, Payoff Statement and Fraud. It was these items they discussed. The did not respond to our issues or the documents we submitted. We have written QWRs each month disputing the balances. SPS has not addressed the issues raised in out QWRs. SPS refuses to address our issues. SPS fills their letters with untrue and irrelevant information. Under separate cover we are mailing copies of all applicable documents which support our charges. They include our QWRs to SPS, the documentation supporting our position, SPS responses to our communications. Our QWRs and other letters clearly show how our records have been developed. They provide documentation to support our position. SPS responses show that they do not address the issues we raised. SPS responses contain many untrue statements. SPS responses do not provide any credible support for their position.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2018-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A