Date Received: 2023-09-18
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: First of all, I am always anxious about writing Select Portfolio Servicing because the response to any conversation or letter I send is for Select Porfolio Servicing to then send unwarranted letters of default and/or foreclosure. I today XX/XX/XXXX, spoke with the Refund Revenue department in XXXX and the representative did find my payment that was made for my XXXX taxes and the duplicate payment made by Select Portfolio Services by check. He also said no one called to be refunded for the Select Portfolio Services double payment made. He explained that if anyone attempted to be refunded they would have to go through his department, ( Refund Revenue department ), and fill out a petition for refund form called General Petition for Refund Petition XXXX. Since Select Portfolio Servicing did not previously request a refund for their duplicate payment in a timely fashion, after it was made ; it may have gone past the statue of limitations and then have to have the matter reviewed by the Tax Review Board. The first step that Select Portfolio Servicing should have taken was not to penalize me and force me to pay, but contact the Refund Revenue department and fill out the appropriate forms. I will attach the link below and a copy of the form if possible. The contact for the department of Refund for Revenue is XXXX. The contact for the Tax Review Board, if the refund is at first denied because of statue of limitations is XXXX. I was told by the representative at the Refund Revenue department that Select Portfolio Servicing should have requested the refund by XXXX XXXX. I have been documenting my telling Select Portfolio Servicing Inc. to do this very thing on numerous filed complaints to CFPB, conversations, and calls to Select Portfolio Servicing since Select Portfolio Servicing started their initial penalizing me and charging me in XXXX. The representative also stated that Select Portfolio Servicing has to show proof of the payment/check and if Select Portfolio Servicing wanted me to collect the refund, Select Portfolio Servicing would have to send a letter on company letter head to the Refund Revenue department instructing them to do so. This was also suggested by myself and 100 % ignored followed by an initial penalty. I will check back with the Refund Review department to see if the steps are taken by Select Portfolio Servicing to correctly retreive the duplicate payment made on my taxes for XXXX. I also look forward to any and all reinbursement of previous penalty payments made to Select Portfolio Servicing Inc . Please XXXX : General Refund Petition XXXX and select Refund of city taxes or call the offices.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: XXXX started as Servicer as of XXXX didn't start receiving payments until XXXX, and then added a Assignment of Mortgage to our Record of Deeds XXXX under the understanding in order to continue to collect XXXX XXXX XXXX Payment they had to ( Per XXXX XXXX representative ) XXXX there is no Mortgage, and then there is the Loan Modification showing Noteholder and Investor is XXXX, XXXX has also acknowledge Assignment of Mortgage was done in error and they can't release the Lien, after over XXXX years of XXXX advising there is no Lien, but because they sold the Servicing Rights they can not correct the Assignment of Mortgage or Lien Release because they sold the Servicing XXXX now the new Servicer Select Portfolio refuses to acknowledge letter from XXXX and the letter from XXXX advising no Lien and that XXXX is Noteholder Not XXXX. XXXX who was our previous Servicer has also acknowledged that even though this is a Residential Mortgage Back Securitized Loan with a pool number of ( XXXX ) they never paid anything under our pool number into the Mortgage Pool or directly to our Noteholder and Investor XXXX, also per XXXX they never received any Payments from XXXX or SPS. Assignment of Mortgage shows Mortgage holder is XXXX, XXXX, as XXXX, In Trust For Registered Holders of XXXX Asset-Backed Certificates XXXX XXXX XXXX XXXX, which is just another name for XXXX XXXX XXXX Bank , also according to SPS doing our Foreclosure procedures acknowledged that XXXX has been our Noteholder and Investor Since XXXX, again stressing that XXXX has acknowledge that they are not the Noteholder and Investor and they made an Error when they added the Assignment of Mortgage and per XXXXXXXX XXXX they also advised they sent the documents to SPS in XX/XX/XXXX to have Lien removed and to correct the Assignment of Mortgage, we also sent the same documents XXXX, to SPS, still no Correction.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60621
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: This is an ongoing issue, SPS customer service continuously demonstrated a lack of knowledge and is leading my property to Foreclosure. I applied for a Hardship on XX/XX/2023 due to the onset of XXXX and medical reasons. My situation has not changed. The written communications received are always unclear as to what is required and request the same documents that have been provided multiple times. When I call customer service, each representative provides different messages on the status of the file/unable to interpret the letters so that I can provide what is being requested. On XX/XX/2023 Spoke with XXXX who advised that a valuation is needed, when questioned why another customer service rep stated that one is not needed, her response was that they have a lot of new people and they don't know where to look in the system. Underwriting requested documents that are not applicable to my file such as " pay-stubs were received and are missing pages ''. I have never submitted a pay stub or saw any pay stub that had multiple pages. In lieu were tax returns and profit and loss statements were provided. Underwriting finally requested the invoices to verify my 1099 monthly income. While requesting documents that are not needed the bank statements expired and updated requested and provided. During this time the lag process providing a final decision places the account into further delinquency. A property valuation was completed on XX/XX/2023 immediately followed by a decision review on XX/XX/2023 and then a demand default letter on XX/XX/2023 all events happened with a 24-hour and 48-hour date timeline. Urgency is not being made to review the new application with income and assets provided on XX/XX/2023 to appeal. It is still not clear why the account is not eligible for any resolution with the new income that has been provided, instead, I received letters on XX/XX/2023 and XX/XX/2023 appears an option to one of the retention options was not checked and that correction has been made and waiting for a pending status with a default date of XX/XX/2023. I've followed all the requirements and still attempting to retain my home. There is a lag time between when documents are mailed and placed on the website causing issues to meet critical deadlines. I'm being discouraged from applying for credit and the right to appeal causing me grave mental anguish. Discrimination against a person with a XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75067
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: I oppose the findings you wrote about my complaint, you failed to address any of my concerns, especially the one that I can not afford the repayment plan. I filed a second complaint because I feel that the following points that based my complaint was totally missed and all you did was make yourself look good in the eyes of the Consumer Protection agency. In my second complaint, I let them know that the repayment plan is a total mistake, it was based on wrong information such as income and expenses. I emailed SPS a new income and expense worksheet which they totally ignored. Another factor is that SPS totally ignored my hardship, currently I am suffering from XXXX and XXXX XXXX XXXX which caused my income to decrease, SPS did not even mention this. They never addressed the facts in why my assistance was withdrawn and why I am ineligible for other options. SPS never offered me any new plans or options for me to keep my home, all they do is blame it on the case and desist letter, but the fact is that they keep emailing the same old dumb letters that are absolutely worthless. All they are doing is emailing me repeat letters every day of the week. I send them all back because they do not offer me any kind of hope. Why did SPS not honor my XXXX assistance application which has now impacted my life and well being Finally, I think SPS is setting me up for failure and wants me to accept a repayment plan that is incorrect and based on wrong information. I can not accept this plan when its constructed wrong. All of these delays are adding extra stress which I do not need, why doesn't SPS offer me a new option so we can resolve this issue as soon as possible. If XXXX rejects this complaint, then I forced to keep on writing to them and other agencies, see attached complaint letter.I am suffering from XXXX and received the attached XXXX letter that SPS does not offer any help ( see attachments )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: An Escrow Analysis statement was posted to my online account. As part of the Analysis SPS stated thqat my property insurance annual cost was now {$4900.00} however my property Insurance cost through XXXX is only {$3200.00} annual thus SPS is over charging me pwer theanlysis {$1600.00} annual more than the cost of my insurance. in Doing tthis they increased my monthly mortgage payment from {$3300.00} per moonth to {$3500.00} which is simply overcharging me I want this fixed immediately as its overcharging me a significnty amount of moneya $ XXXX monthly increse cost equals {$2800.00} which is even more per month in cost than the $ XXXXfalseincreasein the premium for our propert incurance. All of this is just crazy as again my property insurance bill annual is {$3200.00} I haveattached a XXXX of my XXXX annual homeowners insurance policy premium.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: My family lost our home of 17 years to foreclosure auction due to lies and misrepresentations made by the relationship XXXX at Select Portfolio Servicing. I am retired on a fixed income and live with my daughter and son in law and their XXXX children. I worked hard for my home and was a XXXX XXXX XXXX in Virginia XXXX for 35 years. We began struggling with our mortgage payment during Covid as my son in law had his hours reduced due to the pandemic. We reached out to our lender many times to see if they had any programs to help homeowners who were negatively impacted by Covid hoping they would offer a forbearance or modification review but they told us there was nothing they could do. We filed a XXXX XXXX bankruptcy so that we could stay in our home but the trustee payment was {$3500.00} per month and then my son in law lost his job due to Covid and we could not keep up and the bankruptcy was dismissed. We then spent the last year trying to get SPS to review us for options to catch up on the past due payments but were shut down at every turn. Several months later SPS started the foreclosure process again. We were aware that a Notice of Default had been filed back in XXXX, but we did not receive any notice regarding the sale posted on the door or sent to us via certified mail as required by North Carolina law. I was in constant contact with their foreclosure department and realized that we needed to resolve the late payments, so I had a meeting with a bankruptcy attorney who told me he could help us file XXXX XXXX and only include the mortgage so that we would pass the eligibility test and the trustee payment would be affordable. I spoke with my SPS relationship manager XXXX XXXX on XX/XX/XXXX and explained this to her. She told me that because of this new development that she would be able to get us 10 extra days ( the sale had been scheduled for XX/XX/XXXX ) so that we would have time to get all of the paperwork together. I contacted my BK Attorney and told him the good news and we worked on putting together the petition. We then found out that the relationship manager had LIED to me ( we want SPS to check the recording 's of my call 's on XX/XX/XXXX -- we will be requesting those records ) and led me and my Attorney to believe that they had given us an extension so we could properly file the bankruptcy. If XXXX XXXX had not misrepresented this material fact we would have done a rush skeleton bankruptcy filing so that the sale would be postponed and then submit the rest of the paperwork later. Instead my relationship manager served as jury, judge and executioner and now our house has been sold at auction. I believe this is a wrongful foreclosure. There are 11 people in this home and this is the last thing we wanted. We had a plan to solve this and get the bank paid but their agent misled us with the promise that SPS would give us more time and we trusted her. Why would XXXX XXXX tell us this? Did she have the authority to make this type of promise? Or was she just trying to help SPS steal our equity in a tough economic market!!! We are not disputing that we are delinquent, we tried to fix this and had figured out a solution to pay SPS back through a restructured bankruptcy. But due to their relationship managers falsehoods we have lost our family home. This is also due to the negligence and the obstruction by their loss mitigation department when we asked for help due to Covid related income loss and they said there were no programs to help, when we are certain that these types of programs are available.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: I just cant understand this company has to come eith differents regulations now they said according to Respa they think people never will try to investigated like me I will send you a break-down of chargers that you told them to apply to client like me
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: RE : XXXX XXXX and XXXX XXXX XXXX XXXX XXXX av XXXX, Il XXXX Account # XXXX ( XXXX ) XXXX To whom it may concern, XXXX XXXX XXXX XXXXXXXX XXXX, We received a Loan Modification from XXXX XXXX, Making XXXX the Noteholder and XXXX XXXX XXXX XXXX XXXXXXXX, then XXXXXXXX XXXX XXXX XXXX was closed By the XXXX, and the FDIC was made the Receiver, and XXXX XXXX XXXX XXXX was the Servicer, then XXXX XXXX XXXX XXXX Parent company of XXXX XXXX XXXX filed Bankruptcy, XXXX XXXX then sued FDIC as the Receiver XXXX XXXX XXXX XXXX and XXXX XXXX XXXX Bank as the Purchaser, but XXXX XXXX XXXX XXXX Counter sued and after several court cases it was determined that, XXXX XXXX was the owner over XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX as insurer. ( XXXX Proof of Claim ) XXXX XXXX XXXX XXXX becomes Trustee over XXXX XXXX XXXX XXXXXXXX as part of reorganization cancelled and extinguished all Securitized bonds, After the certificates was written off no one repurchased our note from our Noteholder XXXX. We have been working with XXXX XXXX XXXX, trying to get Lien Release, But, Servicer SPS refuse to remove Lien. Thanks XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60621
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: For the past XXXX months I have been sick and unable to get anywhere with SPS on the following issues : Why did they withdraw my application for assistance? Why did they construct a repayment plan that I can not afford? Why don't SPS try to help me instead of offering a resolution? Why do they keep saying that I am ineligible for assistance? Why did SPS ignore our serious health issues, I wrote a hardship letter, and they simply ignored the facts regarding our health. Why does SPS ignore providing me with XXXX assistance, I was diagnosed with XXXX, and this has impacted my life both mentally financially and emotionally. Why does SPS continue to place stress on me? Why does SPS want our home when we are sick, almost XXXX XXXX XXXX? Why does SPS want to foreclosure and take our home. These are serious concerns that your response never addressed or even came close in offering a resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: I am a XXXX XXXX vet currently on XXXX last few years so little late responding I called SPS and asked for help in getting my rate reduced because at that time rates were around 2 % and my mortgage payments were going up because of insurance rates higher and property taxes higher and it was stretching my budget and I was getting stressed out over this. The sps rep said sure no problem go online and file for modification we will be glad to help. I filed online with SPS in XX/XX/. My only income was social security and a little part time job one day a week and was paid in cash of {$150.00}. I received correspondence that the letter that was written for the {$150.00} in cash need to be reworded. I reworded and sent back in again was told needed to be reworded. On at least three more occassions SPS would send me a letter saying not worded correctly. I asked just leave off and I felt they were just stretching this out and basically wanted me to give up. Finally around XXXX or XXXX XXXX XXXX a SPS rep kept me on the phone for 45 minutes while she talked with underwriting and then told me verbatim how to write the letter for the {$150.00} week income, I sent in the letter and then in XXXX XXXX XXXX a SPS rep called me and verbatim told me SPS WOULD EITHER REDUCE THE RATE OR DO A PRINCIPAL BALANCE REDUCTION BUT STATED TGE WERE DOING VERY LITTLE PRINCIPAL REDUCTIONS AND MOST LIKELY WOULD BE A RATE REDUCTION TO HELP ME the REP then stated sps would call me in a couple of weeks to finalize. A couple of weeks later a rep called me a blatantly told me SPS would not so anything maybe I should seek a refinace somewhere and by this time rates were over 6 % I told her what the last rep said and she wouldnt answer me and ended conversation SPS OUTRIGHT LIED AND DECEIVED ME THE WHOLE TIME, I think they just play the game and hope the customer gives up. I am sure SPS has records of all conversations with the customer showing this as they always stated I was being recorded. I wrote three letter to he CEO of SPS explaining all this and even telling him I was being lied to and misled and then would receive a call from a rep stating they want to help but just lies. Look at all the complaints on line even consumer affairs which are horrible. When I first applied with SPS I received a confirmation letter which stated the name of a rep who would handle the whole process herself. I CALLED HER ONCE BUT SHE NEVER RETURNED PHONE CALL AND EACH TIME I SPOKE TO A SPS REP IT WOULD BE A DIFFERANT REP. So from the very first correspondence from SPS was a lie
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21037
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A