Date Received: 2023-10-03
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I received an escrow analysis report from Select Portfolio Servicing, Inc on XX/XX/XXXX stating I was owed $ XXXX for an Escrow Surplus. I failed to receive the check for this amount and called in to claim so end of XX/XX/XXXX. I was told the check was sent but I am doubtful it was. After calling in I was informed the check would be voided and reissued. I then proceeded to call roughly once a week throughout XXXX and XXXX as I continued to fail to receive a check. I was told over and over there was no update that could be provided. I was finally able to speak to a supervisor on XX/XX/XXXX who informed me an audit had been conducted on my account and an updated amount of $ XXXX was the actual Escrow Surplus which I should expect to receive in the next 3-5 business days. After still failing to receive a check I called in today XX/XX/XXXX to learn that a check was allegedly sent on XX/XX/XXXX but it was then voided due to an error. It is my understanding that an Escrow Surplus is required to be paid within 30 days. Per the original Escrow Analysis I received on XX/XX/XXXX, Select Portfolio Servicing Inc has failed to meet this requirement.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Closing on a mortgage
Subissue: Trying to communicate with the company to fix an issue with the loan closing
Consumer Complaint: The financial institution sent me documents that had the loan numbers and addresses mixed up on my properties. None of the amounts due on the payoffs match the payment histories. They also told me on several recorded phone calls that after receiving a divorce decree they would remove my ex husband from the loan. After receiving this decree, they refused to remove him. They have had me resend the document at least XXXX times and they have not removed him. They have communicated with him and accepted loan modification documents without me. They removed the loan from his credit but they wont remove him from the loan. He is not on title and this has also been sent to them. It was incorrectly recorded originally. The company has been asked to review all of the loans on my XXXX properties because I had mortgage insurance that paid off the loans if I defaulted. The XXXX number in the loans states the loans dont exist. The note is with a different bank. My loans have been transferred from bank to bank. I had 100 % financing on one property with XXXX who when they closed there business permanently merged my first and second and transferred the loans to XXXX. My loans were inflated {$990.00} XXXX times in XXXX day with no reason. My loans were inflated hundreds of thousands of dollars several times. There was an assignment from XXXX to XXXX XXXX for my second loan XXXX years after XXXX closed their doors. I was able to get XXXX bank to reconvey that loan because it was fraud and they eventually did because I threatened to report them to the government as another bank on the list of predatory lenders. I filed bankruptcy and all my loans were discharged and they are still threatening foreclosure. I asked them to review the loans and gave them specifics as to why the loans are paid off already and their response was sent to me with the loan numbers mixed up with the wrong addresses. The payoff histories have the addresses mixed up also and at XXXX point all the properties have the exact same payment and balance due on the same date. They gave me principal reductions and reversed them. On XXXX property they foreclosed without notice during a modification.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: SPS Servicing also known as Select Portfolio Servicing, Inc. constantly requests for documents and are always unsatisfied with requested documents when submitted. They are not willing to offer me a payment plan after the pandemic hit. They are not willing to make any kind of offers but to trick me by saying that the package I submitted was completed and a couple of days later, it gets rejected. This has occurred multiple times and has not ended. I am not looking for the loan to be forgiven, but to have options of paying for it. Now they are not allowing me to make any payments, putting me further behind into debt. This company has returned my payment of {$2000.00} mortgage payment and sent me a notice to pay the full amount in order for them to accept it. I have made them aware I was facing hardship because of the pandemic, along with being on military orders while facing divorce proceedings. This heartless and unethical of them to try to trick and block homeowners from paying their bills on time and the case XXXX is not truthful and always says my case is pending and under review for resolution. Nothing else is ever needed when asked if there was anything else required, but rejection notices always seem to follow shortly after. This cycle just repeats and now I have been referred by their attorney for foreclosure proceedings.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93722
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I am making this statement as a Notary Public for and by the State of California ; After speaking with " XXXX, '' she has has confirmed that my home WILL NOT be part of the Loan Recast program as I have requested. My goal is to pay the overage amounts to the escrow account in order to lower the monthly payment DOWN from the current {$2700.00} to {$2600.00} starting in XX/XX/2023. In the new year, I want to re-assess my mortgage account every month until the payment is back down to around {$2000.00} / month - given that my home has actually gone down in value over the last year.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 91306
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I am suffering from XXXX XXXX XXXX and my mortgage company will not help me with any kind of assistance. I could pass away at any moment, but I need to have this taken care of as soon as possible. SPS does not care about my health issues and simply ignores my financial problems and they do not want to help us take care of my problem. I don't want to leave this hanging and my doctor says now I am only on a medication remedy, and nothing further can be done. Please I am complaining to my mortgage company to come up with a reasonable plan that I can afford.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: Select Portfolio Servicing, Inc has fraudulently forced my home into foreclosure. Based upon my payment history every payment has been made timely and in full. Per my prior complaints SPS had stated that payment XX/XX/2022 was never received yet in the response I received it clearly states that the payment for XX/XX/2022 was received and never applied. I am seeking full loan dismissal based upon the complete and knowledgeable fraud of this loan. SPS has the means to bare down to cover up this effort to cause me financial harm and loss of my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble during payment process
Subissue: Paying off the loan
Consumer Complaint: I confirmed via phone, multiple times, a passed due loan amount of exactly {$65000.00}, ( a pay off quote for my 2nd mortgage ), with Select portfolio Servicing ( SPS ), during the last week of XXXXXXXX XXXX. I was given a due date of XX/XX/2023. I paid the debt on XX/XX/2023 around XXXX, via wire transfer, which cost me a bank fee of {$30.00}. I confirmed with SPS within the next 48 hours, that they had received the payment, as my bank account showed that the funds were withdrawn. On the evening of XX/XX/2023, I discovered that the payment was returned to my account. I contacted SPS around XXXX the following morning. I was told that I had paid an insufficient amount, thus the payment was returned. I explained that my payment, was the exact payment I was directed by SPS to pay. I then asked to speak with a manager XXXX XXXX XXXX, who told me that she would escalate the matter to another department, and contact me with a decision. I told her that I would check on the status after 2 hours. When I checked on the status, I found out that the manager had requested that the bank accept less of a payment than what I owed, which was not my request. I asked the agent who gave me the update, to correct the request, to reflect that I was seeking a refund of my wire transfer fee, and that no additional interest fees are added, as the misinformation from SPS led to the return payment. She said that the bank would likely decline that request, and they would not discount any fees, or return any fees. This led to my complaint here today. Thank you XXXX XXXX ( name on SPS account )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: Dear XXXX XXXX, We have been attempting to reach you regarding an email you sent to the XXXX Department. We most recently attempted to contact you on XX/XX/2023 ; however, we were unable to reach you. We appreciate the opportunity to respond to your inquiry. If you still need assistance, please contact the Consumer XXXX Department by sending an email to XXXX. We would appreciate your timely response so we may assist you. Managing your account has never been easier. Download the XXXXXXXX XXXX XXXX XXXX today. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXXXXXX Thank you, Consumer XXXX Department Tel : XXXX Fax : XXXX XXXX SPS has not offered any type of assistance and I am struggling because I can not afford the high payments. I am trying to avoid foreclosure, please help me to do one of the following : I oppose the findings you wrote about my complaint, you failed to address any of my concerns, especially the one that I can not afford the repayment plan. I filed a second complaint because I feel that the following points that based my complaint were totally missed and all you did was make yourself look good in the eyes of the XXXX XXXX agency. In my second complaint, I let them know that the repayment plan is a total mistake, it was based on wrong information such as income and expenses. I emailed SPS a new income and expense worksheet which they totally ignored. Another factor is that SPS totally ignored my hardship, currently I am suffering from XXXX and XXXX XXXXXXXX XXXX which caused my income to decrease, SPS did not even mention this. They never addressed the facts in why my assistance was withdrawn and why I am ineligible for other options. SPS never offered me any new plans or options for me to keep my home, all they do is blame it on the case and desist letter, but the fact is that they keep emailing the same old XXXX letters that are absolutely worthless. All they are doing is emailing me repeat letters every day of the week. I send them all back because they do not offer me any kind of hope. Why did SPS not honor my XXXX assistance application which has now impacted my life and well being Finally, I think SPS is setting me up for failure and wants me to accept a repayment plan that is incorrect and based on wrong information. I can not accept this plan when it's constructed wrongly. All of these delays are adding extra stress which I do not need, why doesn't SPS offer me a new option so we can resolve this issue as soon as possible. If XXXX rejects this complaint, then I forced to keep on writing to them and other agencies, see attached complaint letter. To avoid foreclosure, I would take the following steps : Contact my lender as soon as possible and explain my situation. I would try to work out a solution with my lender that can help me keep my home, such as a loan modification, a forbearance, a repayment plan, or a short sale. I would also ask my lender about any assistance programs they may have for borrowers facing hardship. Don't want a short sale or deed in lieu. Seek help from a certified, non-profit housing counselor or a legal aid office in my area. They can provide me with free advice and guidance on my options and rights, and help me communicate with my lender and negotiate a favorable outcome. They can also help me avoid any foreclosure scams or frauds that may try to take advantage of my situation. Explore other resources and programs that may be available to help me prevent foreclosure and stay in my home. For example, I may be eligible for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the Home Affordable XXXX XXXX XXXX XXXX XXXX ), or XXXX XXXX XXXX XXXX XXXX XXXX XXXX. These are federal programs that can help me lower my monthly mortgage payments, refinance my loan, sell my home for less than I owe, or receive financial assistance if I live in a state that was severely affected by the housing crisis. Manage my budget and expenses carefully and prioritize my mortgage payments. I would try to cut down on unnecessary spending and save as much money as I can to pay off my mortgage debt. I would also look for ways to increase my income, such as finding a second job, selling some of my assets, or asking for help from family or friends. These are some of the things I would do to avoid foreclosure and keep my home. I hope this helps you understand what you can do to prevent foreclosure and stay in your home. If you have any other questions, please feel free to ask me. We are so worried about our mortgage crisis it seems to me that you don't want to help me. I am XXXX with XXXX and suffering from XXXX XXXXXXXX XXXX please don't foreclose because my wife had a XXXX XXXX, and we need to keep our home. Please try to help us with our mortgage and please don't begin any foreclosure proceedings.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I contacted my mortgage company XXXX XXXX in XX/XX/XXXX, they didnt follow the different available forbearance program guidelines under federal law. I have an fha loan which was XXXX dollars a month when I contacted them in XX/XX/XXXX. They started the forbearance from XXXX to XXXX til roughly XXXX of XXXX. My account ended up being delinquent for XX/XX/XXXX which was the first problem with XXXX XXXX. I called to request for the full 18 months forbearance that was available which was refused as I was still struggling terribly. After it all I started to work on a modification at that point where they told me my Mortage had was XXXX a month however they would give me a 3 XXXX XXXX at XXXX a month and if I could fulfill those terms I would pay the XXXX a month not to mention I would owe them the full amount of XXXX XXXX dollars of the money due of the forbearance period and would not be put to the back of my loan. I explained if I couldnt pay XXXX how could I pay XXXX to then go to XXXX plus the XXXX. I called continuously through the process where they said they would see if they could work out a different modification. I find out my loan was sold to Sps portfolio in XXXX of XXXX. Now XXXX currently dealing with Sps with missing recorded calls and so called different modifications information from XXXX XXXX and now they want to keep my original Mortage payment of XXXX. XXXX still dealing with the financial effects of COVID plus inflation of taxes insurance food utilities etc. I have not been offered absolutely any government available programs which could lower my interest principal monthly payment anytime to solve the effects of the pandemic disaster. I feel I should have all government available options to me which was not given to me. Regards XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34990
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Unlawful sharing of my private information without my consent, with any and all third parties, including but not limited to credit bureaus
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 913XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A